Technical Support Specialist

Join our dynamic team at tal as a Claims Technical Specialist, where you will play a crucial role in managing and processing claims efficiently and effectively. You will work closely with our experienced Claims Group, led by Chantelle Everett, to deliver exceptional service and support to our clients. This position is ideal for individuals looking to kickstart their careers in the insurance industry, offering valuable exposure and learning opportunities.

Cowbell is pioneering a transformative approach to cyber insurance by leveraging cutting-edge technology and data analytics to equip small and medium-sized enterprises (SMEs) with proactive insights into cyber risk exposures. Our innovative model combines insurance coverage with adaptive solutions tailored to the evolving threats faced by businesses today and in the future. By championing adaptive insurance, Cowbell continuously monitors policyholders' cyber risk profiles through ongoing risk assessments and underwriting practices. Our unique AI-driven underwriting platform, powered by Cowbell Factors, streamlines the insurance process, reducing the time from submission to issuance to under five minutes.Founded in 2019 and headquartered in the San Francisco Bay Area, Cowbell has experienced rapid growth, expanding its operations across the U.S., Canada, U.K., and India. This momentum was recently reinforced by a successful Series C funding round, securing $60 million from Zurich Insurance, which highlights the confidence in our mission. With the support of over 25 leading reinsurance partners, Cowbell is set to reshape how SMEs navigate the complex landscape of cyber threats on a global scale.Cowbell is currently seeking a Cyber Claims Specialist to enhance our claims capability in Australia. This role will be pivotal in managing and overseeing cyber insurance claims for Australian policyholders, collaborating closely with brokers, underwriters, distribution teams, insurer partners, and specialized vendors. As we expand our global footprint, this position will help establish and solidify Cowbell’s claims presence in Australia, ensuring our claims philosophy and service standards are in alignment with our teams in the UK and US, while also adhering to local market regulations and expectations.Key Responsibilities:Oversee the complete lifecycle of cyber claims from notification through resolution for Australian policyholders.Serve as a primary claims contact for both brokers and insured clients within the Australian market.Collaborate closely with underwriting and distribution teams to provide valuable claims insights, enhance broker engagement, and position claims as a competitive differentiator.Contribute to the development of claims data analysis, trends, and reporting specific to the Australian portfolio.Assist in creating and delivering engaging claims presentations and training sessions.

Role Overview As a Claims Customer Solutions Specialist at tal in Sydney, support clients throughout the claims process and help resolve their inquiries. This role centers on delivering clear answers and timely solutions, aiming to make each customer interaction positive and straightforward. What You Will Do Respond to client questions about claims, guiding them through each step. Work to resolve issues quickly, keeping customers informed along the way. Maintain a high standard of service in every interaction. Growth and Support This position offers room for professional development within a team that values learning and support.

TAL is hiring a Claims Consultant focused on Lump Sum Claims in Sydney. This entry-level position supports clients through the claims process, helping them understand their options and guiding them toward the right outcomes. Role overview This role centers on assisting individuals who are making lump sum insurance claims. The position involves direct client contact, answering questions, and providing clear information at each step. Comprehensive training is provided, so prior insurance experience is not required. What you will do Guide clients through the lump sum claims process Ensure accurate and timely communication with claimants Support clients in gathering required documentation Work closely with the team to deliver a positive claims experience Requirements Interest in starting a career in insurance Strong communication and organizational skills Willingness to learn and participate in training Based in Sydney

Role Overview HomeMade, part of Attain Healthtech Group, is hiring a Payments and Claims Specialist. This full-time role is open in Sydney, Brisbane, and Melbourne. The position focuses on supporting the aged care sector by handling payments and claims processes that help older adults manage their care services with confidence. What You Will Do Process high volumes of data entry related to payments and claims Maintain accurate and up-to-date customer profiles Work closely with customer service teams to resolve questions from clients and service providers Deliver prompt, reliable support to ensure a smooth experience for users Impact This role directly supports older individuals by helping them access and manage care services. The work contributes to a platform that enables thousands to build personalized support plans and make the most of their funding. About the Team Join a group committed to improving lives through technology and service. The team values collaboration and aims to make a real difference in the aged care community.

Join our dynamic team at tal as a Claims Consultant specializing in Group Multi Claims. This exciting opportunity invites you to leverage your analytical skills and customer service expertise to navigate the complexities of claims processing. You will play a crucial role in ensuring our clients receive the support they need while maintaining compliance with industry standards.If you are a proactive problem solver with a passion for delivering outstanding customer service, we want to hear from you!

Join our dynamic team at tal as a Senior Claims Consultant specializing in Retail Income Protection Claims. In this pivotal role, you will leverage your expertise in claims management to provide exceptional service and support to our clients.As a Senior Claims Consultant, you will be responsible for assessing and processing claims efficiently while ensuring compliance with company policies and regulations. Your strong analytical skills will enable you to make informed decisions that uphold the integrity of our claims process.

Join our dynamic team as a Claims Consultant specializing in Retail Income Protection Claims. In this pivotal role, you will assist clients in navigating the claims process, ensuring a seamless experience while upholding the highest standards of customer service. Your expertise will help individuals receive the benefits they deserve, making a positive impact on their lives.

tal seeks a Claims Consultant to join the Retail Income Protection Claims team in Sydney. This full-time position involves working directly with clients who are navigating their claims, ensuring they receive guidance and support during challenging times. Role overview This role focuses on assessing and managing retail income protection claims. The Claims Consultant acts as a key contact for clients, providing assistance throughout the entire claims process. Key responsibilities Assess and manage retail income protection claims from start to finish Guide clients through each stage of their claim, offering clear communication Deliver empathetic and effective customer service What to expect Work that makes a difference for clients during difficult periods A supportive team environment Opportunities to develop a career with tal

tal is hiring a Claims Portfolio Manager in Sydney. This position focuses on managing the company’s claims portfolio and improving claims processes. Attention to detail and a commitment to strong operational standards are important in this role. Role overview The Claims Portfolio Manager oversees the full lifecycle of claims, aiming to optimize procedures and outcomes. Collaboration with cross-functional teams is a key part of the job, with a focus on streamlining operations and supporting effective service delivery. What you will do Oversee and manage the claims portfolio Work with other teams to identify process improvements Help maintain high standards of service for clients Requirements Strong attention to detail Experience in claims management or a related field Ability to collaborate with different teams

Join our dynamic team as a Senior Claims Consultant specializing in REST services. In this pivotal role, you will leverage your expertise to manage and resolve complex claims, ensuring exceptional service delivery to our clients.Your responsibilities will include analyzing claims data, providing strategic insights, and collaborating with cross-functional teams to enhance our service offerings. We are looking for an individual who thrives in a fast-paced environment and is committed to achieving the highest standards of excellence.

Join our dynamic team as a Claims Consultant at tal, where you will play a pivotal role in managing and processing claims while providing exceptional customer service. In this exciting position, you will leverage your analytical skills to assess claims, communicate with clients, and ensure a seamless claims process.

About the Role tal is seeking a Claims Quality Assurance Manager to join the Claims Shared Services & Governance team in Sydney. This role leads the quality assurance processes for claims operations, focusing on maintaining high standards of quality and compliance across the department. What You Will Do Develop and implement quality assurance strategies for claims operations Conduct audits and assessments to monitor compliance and quality standards Work closely with teams across the business to improve operational efficiency Who Will Thrive This position suits those with a strong interest in quality management who want to grow their careers in a collaborative and supportive environment.

Role overview tal is hiring a Manager, Claims Quality Assurance in Sydney. This leadership role focuses on maintaining and improving quality standards across claims processes. The position works closely with Claims Shared Services and Governance teams to advance quality initiatives and support ongoing improvements. What you will do Lead efforts to uphold and enhance quality in claims processing Collaborate with Claims Shared Services and Governance to implement quality initiatives Promote best practices and encourage continuous improvement within the team

We are seeking a dedicated and skilled Legal Technical Specialist to join our dynamic team. In this role, you will be responsible for providing expert technical support within the legal domain, ensuring compliance and facilitating efficient operations. Your contributions will directly impact our ability to deliver high-quality legal services.

RecordPoint delivers SaaS solutions for data and information lifecycle management, supporting organizations in highly regulated sectors. Clients include prominent names such as the City of New York, Westpac, National Australia Bank (NAB), and the Australian Prudential Regulation Authority (APRA). The team consists of over 100 professionals who value collaboration, transparency, and continuous improvement. Flexible work options, paid parental leave, four weeks of annual leave, and Employee Share Options are part of the benefits package. The company emphasizes the strength and support of its team as a core advantage. Role overview The Onboarding Specialist - Technical Consultant plays a key role in guiding customers through the adoption and implementation of RecordPoint’s software products. This position involves direct interaction with customers, focusing on delivering solutions and services that support product implementations, integrations, and migrations. Responsibilities include designing and executing practical, scalable solutions that help customers realize value from RecordPoint’s offerings. The role requires addressing technical challenges, working with complex data and cloud environments, and collaborating closely with a skilled team to achieve strong customer outcomes.

tal is looking for a Graduate Business Analyst to join the Claims team in Sydney. This entry-level role is designed for recent graduates interested in starting a career in insurance. Role overview The Graduate Business Analyst will support projects aimed at making the claims process better for customers and more efficient for the team. This involves working closely with colleagues to identify areas for improvement and help implement changes that have a real impact on daily operations. Who this role suits This position is a good fit for those who have recently completed their studies and want to build a foundation in business analysis within the insurance sector. A willingness to learn and contribute to team goals will be important. Location The role is based in Sydney.

Role overview tal is hiring an entry-level Claims Consultant in Sydney. This position offers a chance to begin a career in insurance while helping clients through the claims process. The team values clear communication and aims to make each claim straightforward for customers. What you will do Support clients as they submit and progress their claims Work closely with colleagues to deliver prompt, accurate service Help ensure each claim is handled efficiently and with care Who should apply This role suits those starting out in their careers who want to learn and grow in a supportive setting. A genuine interest in helping people, attention to detail, and willingness to learn are important.

Why Choose Harvey?At Harvey, we are revolutionizing the landscape of legal and professional services. Our approach transcends mere incremental changes, aiming for comprehensive transformation. By leveraging cutting-edge agentic AI, a robust enterprise platform, and extensive domain expertise, we are redefining how essential knowledge work is performed for generations to come.This is an exceptional opportunity to be part of a generational company at a pivotal moment in its journey. With over 1,000 customers across more than 58 countries, a strong product-market fit, and the backing of world-class investors, we are rapidly scaling and creating a new category in real time. The challenges are ambitious, the expectations are high, and the potential for personal, professional, and financial growth is unparalleled.Our team is composed of sharp, motivated individuals who are deeply dedicated to our mission. We operate with urgency and ownership, collaborating closely with our customers—from leadership to engineers—to address real problems with care. If you thrive in a dynamic environment, strive for excellence, and wish to contribute to shaping the future of work alongside colleagues who elevate standards, we welcome you to join us in building something extraordinary.At Harvey, we are not just envisioning the future of professional services; we are actively writing it today.Role OverviewThe Senior Technical User Operations Specialist is an advanced individual contributor role tailored for support operators who excel in complex and ambiguous scenarios. This position serves as the primary escalation point for intricate, technical, or nuanced customer issues, while also remaining actively engaged in the support queue.In this role, you will manage a high volume of sophisticated support cases, lead customer discussions, oversee bug management from start to finish, and establish yourself as a trusted collaborator with Product and Engineering teams. You will significantly contribute to enhancing the team's technical capabilities by mentoring colleagues, identifying patterns in escalations, and helping to transform valuable insights into scalable improvements.This position is perfect for someone who enjoys tackling challenging problems, maintains composure under pressure, and seeks to maximize their impact without stepping into formal management roles.