Technical Support Specialist - CDMX

Join hireframe as a Technical Support Specialist within our expanding Customer Experience team. Reporting directly to the VP of Customer Experience, you will play a pivotal role as the first line of support in our organization. You will be responsible for managing the support queue, ensuring customer inquiries are prioritized according to our Service Level Agreements, and serving as the operational backbone of our customer support function. This hands-on, process-oriented role emphasizes the troubleshooting of workflow and configuration issues, reproducing bugs, gathering context, and documenting findings for escalation to Customer Success, Product, or Engineering.This position is perfect for individuals who are methodical, technically adept, and eager to contribute to the foundational growth of a dynamic company. Availability during Eastern business hours is essential.

About Fever Fever is a technology platform focused on transforming culture and live entertainment. Every month, more than 300 million people across 55+ countries use our platform to discover new experiences. We help event creators grow their audiences with analytics and tools, and we work with partners like Netflix, F.C. Barcelona, and Primavera Sound. Our team is backed by global investors and recognized for award-winning experiences. Role Overview: IT Support Specialist (Mexico City) This is a hands-on role within a small, two-person IT team. The IT Support Specialist maintains our systems, manages access and devices (primarily macOS), and contributes to internal tooling projects. The position offers exposure to a range of technologies and systems, including opportunities to work with AI-assisted development tools such as Claude Code. Many on our team have used this role as a springboard into areas like infrastructure, reliability, or platform engineering. One former IT team member recently moved into our Site Reliability Engineering (SRE) group. What You Will Do Manage the macOS device fleet with Kandji MDM, including deployments, policy updates, and custom OpenVPN configuration. Handle access management: onboarding, offboarding, SSO, and permissions. Respond to IT requests via Slack and Jira, triaging and resolving issues. Work closely with the SRE team on infrastructure awareness and escalations. Create and maintain clear documentation for runbooks, procedures, and internal guides. Provide occasional support for Windows and some Linux users, though most work centers on macOS. Use automation platforms to streamline common requests and reduce repetitive work.

Join Vonage and be at the forefront of cloud communication innovation for businesses globally!Why this role is essential:We are on the lookout for a proactive and skilled Desktop and Technical Support Specialist to become a vital member of our dynamic team. This role is crucial in providing hands-on technical support to our local users while contributing to the overall efforts of our Global IT Support Desk.In this role, you will collaborate closely with colleagues across our global IT team to maintain the seamless operation of our systems and deliver high-quality, responsive support to internal users. You will manage a diverse array of technical issues, ranging from basic troubleshooting to more complex incidents.The ideal candidate will possess strong technical expertise, exceptional problem-solving skills, and the confidence to work independently in a fast-paced environment.Your primary responsibilities include:Providing onsite technical support for hardware, software, and network issues for our colleagues in Mexico.Overseeing the onboarding and offboarding of IT equipment, ensuring smooth transitions for new hires and departing employees.Installing, configuring, and maintaining desktops, laptops, printers, peripherals, and audiovisual equipment.Responding promptly to IT support tickets, efficiently resolving issues while ensuring user satisfaction.Collaborating with the IT team to maintain infrastructure, including servers, networks, and software systems.Conducting regular maintenance tasks such as updates, patches, and backups to ensure system security and stability.Documenting IT procedures and providing technical guidance to end-users for effective troubleshooting and training.

Join Lesaffre, a global leader in yeast and fermentation, as a Technical Assistance Specialist. In this role, you will be responsible for providing expert technical support and solutions to our clients, ensuring optimal application of our products. Collaborating closely with cross-functional teams, you will drive innovation and enhance customer satisfaction through your technical expertise.

Position Overview:As a Technical Support Specialist at Okendo, you will be pivotal in facilitating the smooth integration and consistent support of our platform for Shopify brands. This role entails executing onboarding tasks for merchants, which includes front-end development on Shopify storefronts utilizing HTML/Liquid, CSS, and Javascript. Your responsibilities will encompass installing Okendo widgets, executing feature setup steps, customizing widgets, and resolving front-end bugs. Collaboration with fellow support team members, adherence to coding standards, and contribution to documentation are crucial aspects of this position.How You Will Make a Difference:Technical Support:- Deliver prompt and effective chat and email support to merchants during onboarding, post-installation, and ongoing maintenance.- Complete onboarding tasks, involving front-end development on Shopify storefronts (HTML/Liquid, CSS, Javascript).- Install Okendo widgets on storefronts and execute feature setup steps, including SEO optimization and integrations with other applications.- Conduct post-install and maintenance tasks for merchants.- Customize Okendo’s widgets, install additional components, and troubleshoot front-end issues.- Follow Okendo's standards and coding practices to ensure high-quality delivery.- Maintain exceptional work quality for yourself and your colleagues.- Proactively seek Okendo app reviews from satisfied customers.Team Collaboration:- Assist fellow support team members with inquiries and tasks as needed.- Contribute to the upkeep of internal technical documentation.- Escalate incidents to the appropriate team members or teams when necessary.Product Insights and Market Awareness:- Collaborate with the development team to relay customer feedback and identify potential product improvements.- Stay updated on industry trends, best practices, and emerging technologies to provide proactive and innovative support to merchants.Cross-Functional Collaboration:- Engage in cross-functional initiatives to enhance overall customer experience and support efficiency.- Work together with sales and marketing teams to assist in technical aspects of pre-sales activities, including technical consultations and product demonstrations.Empower Okendo Merchants:- Actively participate in Okendo forums, webinars, and various channels to address common merchant queries, share valuable insights and best practices, and foster a culture of trust and engagement.

We are seeking a dynamic and skilled Support Engineer & Node Specialist to join our innovative team at inetum2 in Monterrey. In this role, you will be responsible for providing technical support and solutions for our node infrastructure, ensuring optimal performance and reliability. Your expertise will help us deliver exceptional service to our clients and enhance their operational efficiency.

Join Deel as a Technical Support Specialist and be a pivotal part of our dynamic team! We are seeking an enthusiastic and skilled individual to provide exceptional technical support to our clients across the LATAM region. You will be responsible for diagnosing and resolving technical issues, ensuring client satisfaction, and contributing to the continuous improvement of our support processes.This role offers a fantastic opportunity to work with cutting-edge technology and collaborate with a passionate team dedicated to helping clients succeed.

Join our dynamic team at inetum2 as a Technical Support Engineer, where you will play a crucial role in providing exceptional support to our clients. This position requires a deep understanding of technical troubleshooting and customer service.

Join a leading IT company with a strong presence across Latin America as we expand our team! We are seeking a highly skilled:Level 3 Technical Support SpecialistKey Responsibilities:Deliver comprehensive technical support across three key areas: End User Computing (EUC), Network, and Server for various accounts managed by GSB.Provide technical assistance to internal GSB clients.Willingness to travel for support in different states and potentially abroad when necessary.Offer remote technical assistance.Assist at the help desk.Adhere to GSB policies and customs.Demonstrate proactivity in problem-solving.Safeguard the company's physical assets as needed.Stay engaged with various company communication channels and provide support as required.Work from home and on-site at client locations as assigned.Work Schedule:Lunes a Viernes de 9:00 am a 6:30 pm.Compensation: $16,000 - $18,000 depending on experience.Benefits:Caja de ahorroSeguro de gastos médicos mayoresSeguro de vida

Plata is a leading technology and digital financial services company dedicated to becoming the premier choice for financial solutions in the Mexican market. We empower our clients by providing accessible, simple, and secure financial services that prioritize inclusion and trust.Position Objective:To deliver prompt operational and technical support to ambassadors and clients, ensuring seamless workflow continuity, a positive customer experience, and effective management, analysis, and escalation of issues within the origination processes. You will serve as the first point of contact for resolving and channeling operational and technical issues.

Join the DATAMARK team as a Technical Support Agent!Are you enthusiastic about technology and eager to assist others? We are looking for a committed Technical Support Agent to become an essential member of our team. In this role, you will deliver outstanding technical support to our clients, ensuring their needs are addressed quickly and efficiently.Your main responsibilities will include diagnosing software and hardware issues, guiding users through step-by-step resolutions, and documenting technical processes. You will be instrumental in maintaining high levels of customer satisfaction by ensuring effective communication and problem-solving.Key Responsibilities: Troubleshoot and resolve technical issues related to software, hardware, and networking. Respond to customer inquiries via phone, email, and chat with professionalism and empathy. Assist users with the installation and configuration of software and hardware solutions. Document ongoing issues and resolutions in our ticketing system to track progress. Collaborate with team members to share insights and solutions. Stay informed about the latest technology trends and product information. If you are ready to apply your technical skills and contribute to a vibrant team, we encourage you to apply!

Estamos en la búsqueda de un profesional en soporte técnico que posea experiencia demostrable en:Manejo de dispositivos terminales, incluyendo computadoras de escritorio, portátiles, tabletas y dispositivos móviles (Apple y Microsoft), así como software de sistema asociado.Soporte en dispositivos móviles, conectividad, redes y mantenimiento de salas de comunicaciones.Experiencia en impresoras, MFD y monitores.Instalaciones de audio y video, incluyendo señalización digital y equipos de retransmisión.Equipos para conferencias y reuniones.

Join our dynamic team at qadinc as an Application Support Specialist. In this role, you will be responsible for providing exceptional support for our cutting-edge AI applications, ensuring smooth operations and high user satisfaction. Your expertise will be key in troubleshooting issues, guiding users, and optimizing application performance.

Join Vonage as a Technical Support Engineer where you will be the frontline for our customers, ensuring their technical issues are resolved promptly and efficiently. Your role will involve diagnosing and troubleshooting software and hardware problems, providing top-notch customer service, and collaborating with the engineering team to enhance our products. With your expertise, you'll help us deliver exceptional experiences to our clients.

Ebury is hiring a Technical Support Engineer for its Mexico City office. This hybrid role combines four days onsite with one day remote each week. Role overview The Technical Support Engineer will join a support-focused engineering team. Collaboration with specialists across different business areas is a key part of this position. The work centers on providing technical support to help keep business operations running smoothly. Work environment The team values innovation, practical problem-solving, and open collaboration. Ebury encourages team members to contribute ideas and develop their skills within a supportive environment. Location details Based in Mexico City Hybrid schedule: 4 days onsite, 1 day remote

Role Overview icorp seeks an On-Site Technical Support Engineer in San José Iturbide, Guanajuato. This position focuses on supporting users both in person and remotely, with a strong emphasis on telephony and network services. The work helps keep business operations running smoothly by maintaining equipment, applications, and network access. Main Responsibilities Assist users with technical issues related to telephony and network services Maintain operational equipment and business applications Ensure reliable access to network infrastructure Support business continuity and competitiveness through technical solutions Schedule and Availability Working hours: Monday to Friday, 8:00 AM to 5:45 PM Weekend shifts: Must be available to work weekends as needed Work Location Street: Av. Bicentenario Neighborhood: La Cantera City: San José Iturbide, Guanajuato, Mexico

Join Deliverect and be a part of our API-first platform that is transforming the commerce landscape. Our comprehensive suite of on and off-premise solutions empowers the food and retail sectors, enhancing revenue streams and streamlining operations to facilitate seamless sales and delivery experiences. Your role here will be pivotal in shaping how businesses engage with their customers in an ever-evolving global market.Department Overview:The Customer Experience team at Deliverect is committed to driving customer success through personalized assistance and 24/7 support. Our mission is to help businesses of all sizes unlock the full potential of our innovative products. As dedicated advocates for our users, our global team utilizes industry expertise and a customer-focused strategy to foster continuous improvement and achieve successful outcomes worldwide. We prioritize tailored support and serve as a central feedback point, combining a personal touch with cutting-edge technology to ensure exceptional customer experiences throughout every Deliverect journey.Your Contributions:As a Frontline Support Specialist, you will be the primary contact for most of our customers, expertly addressing technical and administrative challenges with precision. Your responsibilities will include timely communications with various teams, escalating issues to subject matter experts, and collaborating with external partners. This role is a part-time position, fully remote, allowing you to work from the comfort of your home.Work Schedule:This position requires availability beyond standard business hours, including weekends and holidays on a rotating basis. A typical work week may include Monday-Friday shifts from 10:00 am to 7:00 pm or 11:00 am to 8:00 pm, with flexibility to meet operational needs. All hours worked in alignment with this schedule will be compensated according to local legal requirements, including overtime and holiday pay. Expected working hours range from 7:00 am to 10:00 pm regularly, with weekend shifts on a rotating schedule and holiday work based on business requirements.*This is a full-time, hybrid role with a flexible work schedule, allowing for 3 days in our Mexico office and 2 days of remote work.*

ALTEN México is seeking a highly motivated and proactive IT Support Specialist to join our dynamic team. Our mission at ALTEN is to provide technical support services tailored to our clients' needs, ensuring continuity and efficiency across all IT operations.The ideal candidate will be responsible for delivering first-level technical assistance, managing and resolving issues related to hardware, software, and networks, as well as collaborating on projects to optimize technological services within the organization.Key Responsibilities:Respond to and resolve technical support requests via phone, email, and in-person.Diagnose issues and provide quick solutions to minimize downtime.Maintain documentation of support and incidents in the ticket management system.Collaborate with other technical teams to escalate incidents and ensure resolution.Proactively follow up on open incidents until closure.Install and configure equipment, software, and network devices as required.Ensure compliance with the company's security and cybersecurity policies.Train users on the efficient use and management of available technology.

Join our dynamic team!We are dedicated to efficiently addressing the technological and human talent needs of institutions that require our expertise.Position: Deskside and Smart Hands SupportLanguages Required: Advanced Spanish and EnglishSchedule: Monday to Friday - 8 AM to 5 PMLocation: Blvd. Manuel Ávila Camacho - Mexico CDMX