Technical Support Manager

About CodeRabbitCodeRabbit is a pioneering research and development firm dedicated to creating highly efficient systems for human-machine collaboration. Our mission is to develop the next generation of AI-powered code review tools that foster a collaborative partnership between human expertise and advanced algorithms, significantly enhancing productivity beyond what individual engineers can achieve. By integrating sophisticated language models with human creativity, we aim to redefine the standards of software development efficiency and quality.Role OverviewWe are in search of outstanding problem-solvers who excel in addressing intricate technical challenges and possess a genuine desire to support customers in maximizing the potential of our AI-driven code review tool. As a Product Advocate at CodeRabbit, you will serve as the essential link between our groundbreaking AI technology and the developers who utilize it, offering expert assistance through various support channels and real-time communication platforms while championing our product!You will encounter complex inquiries that may not have straightforward solutions, ranging from nuanced edge cases in our AI's code reviews to assisting teams in optimizing their review workflows. We seek a candidate who can not only resolve these issues but also help set the benchmark for exemplary product advocacy in the rapidly evolving field of AI-assisted development.Your hands-on insights will be crucial in influencing the future trajectory of our product. By collecting real-world feedback and identifying trends from developer interactions, you will play a pivotal role in refining our offerings and enhancing the code review experience.Key ResponsibilitiesEngage directly with customers to troubleshoot, debug, reproduce, and resolve complex technical issues.Educate customers on optimal product usage to ensure they derive maximum value.Arrange Zoom meetings with customers to resolve concerns, enhance their experience, and promote product adoption.Assist the sales team in customer conversion and retention initiatives.Collaborate with developers to identify defects and opportunities for product enhancement.Enhance product serviceability by testing new features and developing tools to facilitate our deployments and auto-support infrastructure.Analyze our existing customer base to mitigate and minimize risks in the installation base.

About MixpanelMixpanel is a cutting-edge event analytics platform designed for builders who seek immediate insights from their data—no SQL expertise necessary. By empowering everyone within the organization to visualize and understand how their contributions affect product, marketing, and revenue metrics, we facilitate informed decision-making.With over 9,000 paying customers, including industry leaders such as Netflix, Pinterest, Sweetgreen, and Samsara, Mixpanel is committed to delivering the most comprehensive and reliable analytics platform that is accessible and trusted by all.About the Support TeamThe Mixpanel Support team consists of skilled problem-solvers with diverse backgrounds, including teaching, consulting, and engineering. Our passion lies in ensuring the success of our customers by helping them navigate and utilize Mixpanel effectively. Our team is globally dispersed, with members located in San Francisco, Barcelona, London, and Singapore.About the RoleWe are seeking an experienced APAC Support Engineering Manager to join our Bengaluru office. In this hands-on leadership role, you will tackle our most intricate technical challenges and manage customer escalations while leading and nurturing a team of 4-6 Support Engineers. We are looking for a professional who can adeptly switch between personally resolving critical customer issues and mentoring their team through complex situations. This position combines technical acumen with team leadership to ensure immediate customer satisfaction and long-term team growth.ResponsibilitiesDevelop and mentor individual contributors within your team through coaching and career advancement.Act as the primary escalation point for major customers and high-priority accounts in the APAC region.Identify and proactively resolve gaps that hinder your team’s ability to deliver exceptional support.Maintain hands-on expertise with Mixpanel’s platform to stay updated on product developments and customer requirements.Offer real-time mentorship during live customer engagements, demonstrating effective problem-solving techniques.Conduct regular one-on-one meetings and performance reviews, focusing on both technical skill enhancement and excellence in customer interactions.Lead quality assurance reviews of team tickets, providing actionable feedback to improve technical accuracy and communication with customers.

Role Overview Betsol is looking for a Technical Support Engineer in Bengaluru. This role focuses on helping clients solve technical problems and maintain a high level of customer satisfaction. Collaboration with the development team is a regular part of the job to address and resolve issues. What You Will Do Respond to client support requests and troubleshoot technical issues Work with the development team to identify and fix problems Ensure clients receive timely and effective solutions

About the Role Betsol is hiring a Technical Support Engineer in Bengaluru. This role focuses on helping clients resolve technical issues and improve their experience with Betsol products. The work centers on customer service and troubleshooting, supporting clients as they navigate technical challenges.

Join Saviynt as a Senior Technical Support Engineer, where you'll be at the forefront of our AI-powered identity platform. Our solutions expertly manage and govern access to all organizational applications, data, and business processes, safeguarding digital assets while enhancing operational efficiency and minimizing compliance costs. With a commitment to innovation, Saviynt is leading the charge in identity security, helping premier brands, Fortune 500 companies, and government entities navigate the complexities of the AI landscape. Discover more at www.saviynt.com.

Join InterviewMaster as a Technical Support Engineer/Executive, where you'll be at the forefront of our commitment to customer satisfaction. In this role, you will assist users by troubleshooting technical issues, providing solutions, and ensuring a seamless experience with our products. Your keen problem-solving skills and dedication to quality service will contribute significantly to our mission of excellence.

Join Samsara as a Technical Support Engineer III in Bengaluru, where you will play a crucial role in enhancing our customers' experiences with our innovative IoT solutions. You will be responsible for troubleshooting complex technical issues, providing top-tier support, and collaborating with cross-functional teams to ensure customer satisfaction. If you are passionate about technology and customer service, this is the perfect opportunity for you!

About Janes Janes stands as a premier provider of timely and reliable data, information, analysis, and forecasts tailored for Defence and National Security organizations worldwide. With a legacy spanning over a century, Janes uniquely offers a singular resource for comprehensive, unclassified, and current intelligence on military equipment in production and operational use across the globe. By systematically structuring and connecting this data to the inventories of over 190 countries, Janes is exceptionally positioned to deliver accurate, validated intelligence that supports entity recognition, capability assessment, and market analysis. Job Purpose: The Solutions Engineer plays a vital role within the Product team, tasked with facilitating the integration and optimization of Janes' interconnected intelligence capabilities across our customer base. As a member of the Product Solutions team, you will assist in the deployment, configuration, and enhancement of Janes' data across diverse systems, platforms, and mission-critical capabilities. This position emphasizes enabling Janes' data within individual systems, promoting interoperability with third-party and customer datasets, and aligning with customers' AI, intelligence, and data needs. You will help define and document data standards, technical specifications, and integration pathways to elevate customer outcomes and foster innovation. Contributing to high-impact customer and partner projects throughout APAC, you will help shape the future of Janes' technical landscape, including our graph knowledge base, intelligence products, and supporting infrastructure. Your contributions will have a direct impact on national security and defense capabilities. Your Contributions at Janes: System Integration: Facilitate the integration of Janes' data and models into customer systems of record, ensuring seamless functionality and operational relevance. Product Delivery: Assist in the development and delivery of Janes' Interconnected Intelligence products, striving to capture and align with standards and technical expectations. Customer Advisory: Provide remote and on-site technical advisory services to customers, offering insights on data attributes, integration strategies, and system optimization. Ontology & Model Development: Guide the evolution of Janes' data models and ontologies to ensure compatibility and seamless integration with customer ecosystems. Gap Analysis: Identify and prioritize unmet data requirements critical to customer success.

Join our dynamic team as a Senior Technical Support Engineer specializing in ServiceNow. In this role, you will be responsible for providing high-level technical support and solutions to our clients, ensuring their issues are resolved efficiently and effectively. Your expertise in ServiceNow will be vital in enhancing our service delivery and customer satisfaction. Collaborate with cross-functional teams to troubleshoot complex issues and contribute to system improvements.

Join Saviynt, a pioneering AI-driven identity platform, as we redefine the management and governance of both human and non-human access across all applications, data, and business processes. With a commitment to safeguarding digital assets and enhancing operational efficiency, Saviynt is trusted by Fortune 500 companies and government institutions alike to streamline compliance costs and secure their digital transformations. As organizations embrace AI, we empower them to accelerate their deployments securely. For more details, visit www.saviynt.com.The Principal Technical Support Engineer will spearhead the design, development, and implementation of AI-driven automation solutions that revolutionize customer support operations. This multifaceted role requires a robust technical background in Artificial Intelligence and Machine Learning, coupled with exceptional program management and stakeholder engagement skills. The successful candidate will oversee cross-functional projects, manage comprehensive AI project lifecycles, and drive significant enhancements in customer satisfaction, operational efficiency, and scalability.

Welcome to Adyen! Adyen is a leading financial technology platform that provides a comprehensive solution for payments, data, and financial products, serving renowned clients such as Meta, Uber, H&M, and Microsoft. Our mission is to empower businesses to achieve their ambitions through innovative financial solutions. We foster a dynamic environment where our team members can thrive, supported by a culture that promotes personal and professional development. Our motivated team tackles complex technical challenges collaboratively, delivering ethical and innovative solutions that accelerate business growth. Your Role as a Technical Support Engineer As a Technical Support Engineer, you will be the first point of contact for our global merchants. Your responsibilities will include collaborating with various teams within Adyen (both technical and commercial) to ensure seamless payment processing for our merchants, directly impacting their business growth and success. Our team is highly focused on merchant support, driven, and celebrates shared victories. You will be part of a diverse international support team, working around the clock to provide assistance using a follow-the-sun model. The extensive technical expertise of our team is invaluable to both our merchants and internal stakeholders. Key Responsibilities Serve as a primary source of knowledge on the Adyen platform, APIs, web technologies, and industry integration best practices. Support merchants throughout their lifecycle by providing direct technical assistance. Act as an advocate for internal products, tracking processes and relaying merchant feedback and issues for continuous improvement. Guide merchants on optimal implementation practices while addressing their specific concerns. Who You Are You possess 4-8 years of professional experience in technology support and operations. You understand that every interaction with a merchant is an opportunity for exceptional customer service and strive to deliver a consistent support experience across all regions. Strong written and verbal communication skills in English are essential. You are innovative and possess excellent problem-solving abilities.

Join Armis, a leader in cyber exposure management and security, dedicated to safeguarding the entire attack surface and managing an organization’s cyber risk exposure in real time. In an increasingly dynamic and perimeter-less environment, Armis empowers organizations to continuously see, protect, and manage their critical assets from the ground to the cloud. We serve Fortune 100, 200, and 500 companies, alongside national governments and local entities, ensuring the security of vital infrastructure and the safety of society 24/7.Headquartered in California, Armis is a privately held company at the forefront of the cybersecurity market.Location: This is a hybrid position based in Bengaluru, India, requiring in-office presence at least 2 days a week.As a pivotal member of the Armis family, you will work alongside passionate individuals on a mission to enable large organizations to harness the latest connected devices without the threat of cyber attacks. Armis leads the charge with its agentless device security platform, expertly designed to protect unmanaged and IoT devices through passive, real-time asset inventory, risk management, and threat detection & response solutions that prevent cyber disruptions.The Technical Support Team is crucial in ensuring that our clients leverage Armis products effectively. Supporting our customers to resolve challenging technical security issues is essential to achieving our mission. Our technical support team works collaboratively with Operations, R&D teams, Solution Architects, Product, Customer Success, and other departments to guarantee seamless onboarding, deployment, and continuous support for our customers.Your Role:As a Tier 2 Technical Support Engineer, you will provide second-level support focused on English-speaking global customers. You will become a key knowledge resource for our expanding customer base, addressing and resolving critical technical issues. Your innovative solutions and proactive approach will foster a memorable experience for our customers.In your daily responsibilities, you will take ownership of customer cases, troubleshooting and resolving their issues to ensure they maximize our products' value. You will engage in projects within various teams to create a significant company-wide impact.

Job Description: Senior Technical Support Engineer (Level 3)Location: Remote or regionally basedDepartment: Customer Support and Services (CSS)Reports To: Manager, L3 Technical SupportJob SummaryAt NETGEAR, we are on the lookout for a talented and customer-focused Level 3 Technical Support Engineer to join our expanding IT & AV technical support team. In this pivotal role, you will serve as a vital escalation point between our Level 1/Level 2 support teams and engineering, tackling intricate networking and AV-over-IP issues for our esteemed professional clientele. Your responsibilities will include assisting IT & AV integrators, consultants, and end users by troubleshooting configurations, conducting diagnostics, and promoting best practices to ensure seamless deployments of NETGEAR’s range of switches, WiFi access points, and associated technologies. This role demands a blend of deep technical troubleshooting expertise, excellent communication skills, and a fervent dedication to resolving networking challenges in a fast-paced, growth-oriented environment.Key Responsibilities· Serve as the technical support escalation point for IT and AV customers, delivering thorough troubleshooting and resolution for advanced tickets involving NETGEAR equipment, with a preference for direct customer engagement via phone.· Diagnose and address complex technical challenges related to:- Layer 2 and Layer 3 switching- QoS / IGMP / STP- AV protocols and interoperability (Dante, NDI, AES67, etc.)- Routing protocols- Wireless networking· Collaborate closely with engineering and product teams to escalate and rectify bugs or undocumented behaviors, ensuring optimal customer satisfaction.· Aid in advanced configurations, firmware validation, and product behavior replication within laboratory settings.· Document solutions, root causes, and workarounds within the knowledge base to facilitate the continuous enhancement of support operations.· Provide insights to product and development teams regarding recurring issues, customer feature requests, and usability enhancements.· Stay informed about emerging networking and AV technologies, including NETGEAR product roadmaps and firmware updates.· Participate in proactive support initiatives, such as developing support guides, training lower-tier support teams, and creating customer-facing webinars or documentation.· Monitor, identify, and report trends in escalations.Qualifications· 2–4+ years of experience in technical support, network operations, or field support roles, particularly in AV-over-IP or enterprise switching environments.· Strong analytical and troubleshooting skills, with the ability to work collaboratively with multi-disciplinary teams.· Excellent verbal and written communication skills, with a focus on customer engagement.· A passion for technology and problem-solving.

Join our dynamic team as a Technical Support Engineer, where you will leverage your expertise in SQL queries and reporting to deliver exceptional support to our clients. You will be responsible for troubleshooting issues, providing solutions, and ensuring a seamless user experience.Your strong communication skills will enable you to convey complex technical concepts effectively to both technical and non-technical stakeholders. We are looking for a proactive problem solver who thrives in a fast-paced environment and is eager to contribute to our team's success.

Are you passionate about technology and eager to help customers navigate complex technical challenges? As a Technical Support Engineer at Postman, you will play a crucial role in ensuring our users have a seamless experience with our platform. You will provide exceptional support, troubleshoot issues, and collaborate with cross-functional teams to enhance our product offerings.

Join Saviynt as a Technical Support Engineer and be part of a dynamic team dedicated to managing and securing identities across various applications and data. Our AI-driven identity platform empowers organizations to efficiently govern access, ensuring operational excellence while minimizing compliance costs. Trust is paramount, and at Saviynt, we safeguard our customers' digital assets, including Fortune 500 companies and government institutions, all while facilitating safe AI deployment. Discover more about our innovative solutions at www.saviynt.com.

Join our dynamic team at Aarna HR Solutions Pvt Ltd as a Technical Support Engineer. In this role, you will be the backbone of our customer support, providing exceptional technical assistance to our clients. Your expertise will ensure smooth operations and high customer satisfaction.You will troubleshoot technical issues, guide customers through solutions, and collaborate with our engineering teams to enhance our products. This position is ideal for technology enthusiasts who are passionate about problem-solving and customer service.

Join Saviynt as a Senior Technical Support Engineer specializing in Privileged Access Management (PAM). In this pivotal role, you will be dedicated to ensuring a seamless adoption of Saviynt's PAM solutions by our customers. As part of the Customer Support team, your mission will be to assist clients with the deployment, operational management, and scaling of PAM solutions while delivering outstanding customer experiences and driving business success. Collaborate with various teams, including Sales, Customer Success, Engineering, and Product Management, to tackle intricate security challenges, influence design solutions, and enhance the overall PAM product offering.

Trainee Technical Support RepresentativeJoin our dynamic team at sideinc as a Trainee Technical Support Representative! This is a fantastic opportunity for individuals looking to launch their careers in technical support.Job Location: Remote (Bengaluru/Hyderabad)Contract Duration: 3 months (with potential for extension based on business needs and individual performance)Experience Level: 0 to 3 yearsRequired Experience: Minimum of 1 year in International Voice support.Key Responsibilities:Swiftly addressing customer inquiries with accuracy via email and live chat.Handling both technical and non-technical queries.Identifying and resolving customer complaints, determining root causes, and following up to ensure resolution.Educating customers on product features and functionalities.Keeping updated with product knowledge to provide timely and effective responses.Collaborating with team members to deliver the best possible solutions for customers.Ideal Candidate Profile:Proven experience in international customer support via voice, email, and chat.Ability to adapt to customer needs leveraging product knowledge and critical thinking.Commitment to maintaining our reputation for excellent customer service.Focus on quality, ensuring consistency and adherence to high standards.Willingness to work in shifts and flexibility with rotational week offs.Essential Requirements:Own a computer with Windows 8.1 or higher.Access to a reliable, high-speed broadband connection.UPS or power backup solution preferred.Outstation candidates should be open to relocating to Hyderabad/Bangalore when in-office work resumes.Mandatory Skills:Strong proficiency in English with excellent written and verbal communication skills.Flexibility and availability for rotational shifts and week offs to cover operational hours.Logical thinking, reasoning, and problem-solving capabilities.