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Experience Level
Manager
Qualifications
Required Qualifications:5+ years of experience in supporting data platforms within an enterprise setting, with at least 2 years in a management role. Strong foundation in Computer Science with expertise in databases and business intelligence. Familiarity with CDW environments and concepts. Proficiency in SQL and data modeling. A proven track record of establishing trust with customers and resolving issues promptly. A genuine curiosity and passion for learning about new technologies. Exceptional verbal and written communication skills. Preferred Skills & Experiences:Experience managing a team supporting a SaaS product.
About the job
Sigma Computing is looking for a Technical Support Manager to guide and grow a team of Support Engineers in San Francisco. This leader will focus on team development, operational improvements, and customer satisfaction. The position calls for someone who values both innovation and collaboration, and who is comfortable working across departments to deliver a strong customer experience.
Main Responsibilities
Develop deep expertise in the Sigma Computing platform; strong product knowledge is expected.
Lead and mentor a group of Support Engineers dedicated to high-quality customer support.
Recruit, train, and continuously develop team members to maintain a high-performing support group.
Work closely with Engineering, Design, Product, Customer Success, Sales, and Marketing to ensure customers have a seamless experience.
Set and manage strategies tied to performance metrics, including CSAT, Initial Response, SLA, and Time to Resolution.
Refine support processes to improve efficiency and service quality.
Review support data and identify areas for ongoing improvement.
Uphold a reputation for excellence and integrity in relationships across the organization.
Location
This role is based in San Francisco, CA.
About Sigma Computing
Sigma Computing is a leader in data analytics, providing innovative solutions that empower organizations to harness their data effectively. We are committed to fostering a dynamic work environment that emphasizes collaboration and personal growth.
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Apr 25, 2026
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