Technical Support Engineer

About BureauIn a world where billions engage online, digital fraud presents a critical challenge for businesses, resulting in over US$486 billion in losses globally. Bureau addresses these pressing concerns, providing a robust platform for identity decisioning, fraud prevention, and compliance.Bureau stands at the forefront of enhancing digital security and compliance. We foster a culture that encourages innovative thinking and values every voice, creating an environment where your ideas can thrive. With our core values of confidence, growth, customer-centricity, and agility, we empower our team members to excel and evolve.Having built a knowledge graph of over 1 billion verified identities worldwide, and supported by leaders like Sorenson Capital and PayPal Ventures, Bureau is not only expanding rapidly but also redefining the landscape of digital trust.Your Role: Technical Support EngineerIn this pivotal role, you will collaborate with both new and existing customers to facilitate seamless onboarding and provide ongoing technical support. Your efforts will involve working with diverse teams, including Engineering, Product, Sales, Solutions, and Marketing, to troubleshoot technical challenges and improve our offerings based on user insights.Your Responsibilities:Internal Ticket Management: Manage the triage and resolution of customer queries using our ticketing systems.Enhancing Customer Experience: Strive to elevate customer satisfaction through prompt issue resolution and high-quality support.Problem Solving: Assist customers in navigating product features, usability, and performance, including pre-sales support and onboarding.Cross-Department Collaboration: Work closely with Engineering and Product teams to integrate customer feedback and optimize platform performance.Stakeholder Engagement: Effectively communicate with non-technical stakeholders to facilitate understanding and resolution of technical issues.

About BureauIn a world where billions engage in online transactions daily, the looming threat of digital fraud and mistrust has become a pressing issue. With global losses surpassing US$486 billion annually, businesses are faced with fundamental questions: “Who are you?” and “Can I trust you?” Bureau is here to provide the answers.Bureau is your comprehensive platform for identity decisioning, fraud prevention, and compliance. By enhancing security and ensuring compliance, we streamline identity management for businesses. We take pride in nurturing homegrown talent and fostering an environment where your voice is valued, your ideas are nurtured, and your potential has no limits. Our core values—confidence, growth, customer obsession, and speed—drive us to excel at Bureau. Consider us a launch pad for your career growth.Within just a few years, we have built a knowledge graph boasting over 1 billion verified identities globally. Supported by Sorenson Capital and PayPal Ventures, Bureau is not only scaling rapidly; we are also shaping the future of digital trust.About the Role - Technical Support InternDuration of Internship: 6 monthsAs a Technical Support Intern, you will collaborate closely with both new and existing customers to ensure a seamless onboarding experience and ongoing support. You will work alongside cross-functional teams—including Engineering, Product, Sales, Solutions, and Marketing—to troubleshoot technical issues and enhance our offerings based on customer insights.Key ResponsibilitiesRespond to customer technical inquiries via email, chat, phone, and other support channels.Diagnose and troubleshoot issues related to APIs, Web SDKs, and Mobile SDK integrations.Analyze API requests/responses, logs, and error codes to identify root causes.Utilize API testing tools, such as Postman, to reproduce and debug integration challenges.Write and execute SQL queries to investigate data-related issues and resolve customer concerns.Collaborate with Engineering and Product teams to escalate incidents and complex problems with precise context and reproduction steps.

Role overview Bureau seeks an Android Engineer in Bangalore to help build and maintain mobile applications for the Android platform. The position centers on enhancing user experience and delivering features that are reliable and well-crafted. What you will do Develop and support Android applications from initial concept through release Collaborate with engineering, design, and product teams to shape technical solutions Contribute to designing, implementing, and optimizing features for Android Location This role is based in Bangalore.

Join Bureau as a DevOps EngineerAt Bureau, we are at the forefront of combating digital fraud and building trust in online transactions. With global losses surpassing US$486B annually, our mission is to answer the critical questions businesses face: “Who are you?” and “Can I trust you?” We provide an all-in-one platform focused on identity decisioning, fraud prevention, and compliance, making it easier for businesses to manage identity securely and efficiently. Join us in our journey to reshape the future of digital trust.We pride ourselves on fostering a culture of innovation and empowerment, encouraging our team members to express their ideas and contribute to our growth. Supported by leading investors such as Sorenson Capital and PayPal Ventures, we have successfully established a knowledge graph of over 1 billion verified identities globally.About the RoleAs a DevOps Engineer at Bureau, you will be responsible for constructing and maintaining reliable, secure, and scalable cloud-native platforms. You'll take charge of CI/CD pipelines, Infrastructure as Code (IaC), and manage production operations for distributed systems across both cloud and on-premises environments. This role emphasizes data platform DevOps, where you will work with technologies such as Kafka, ClickHouse, and Redis to operate high-throughput, low-latency services while ensuring strong observability and incident management.Your Responsibilities:Enhance and manage CI/CD processes for multiple services, facilitating safe, rapid, and repeatable deployments.Develop and maintain Kubernetes-based platforms for both cloud and on-premises operations, including cluster management, upgrades, and reliability enhancements.Implement and oversee Infrastructure as Code (Terraform-first) for networking, compute, security, and platform services.Drive automation in provisioning, deployments, scaling, failover, backups, and operational workflows.Design production-grade patterns to ensure high availability and resilience across systems.

About BureauAt Bureau, we understand the complexities of online interactions. Every day, billions engage in activities that necessitate trust and security, yet digital fraud remains a significant challenge, costing businesses over US$486 billion annually. Our mission is to answer the critical questions of identity and trust.Bureau is an all-inclusive platform specializing in identity decisioning, fraud prevention, and compliance solutions. We empower businesses by enhancing their security measures and simplifying identity management. Our culture promotes homegrown talent, open communication, and a collaborative environment where your contributions are valued and your growth is prioritized. With a commitment to excellence, customer-centricity, and rapid innovation, we view ourselves as a launchpad for your career.Our knowledge graph now encompasses over 1 billion verified identities worldwide, supported by investments from Sorenson Capital and PayPal Ventures. Join us as we redefine the future of digital trust.Your RoleIn this role, you will be instrumental in developing the systems that are central to our platform, ensuring they are scalable, efficient, and reliable.Design, build, and maintain APIs and backend services that are characterized by low latency, high availability, and optimal performance.Create a developer-centric risk and fraud API ecosystem utilized by both internal and external teams.Take ownership of features throughout the entire lifecycle—from design and implementation to deployment and monitoring.Integrate robust security and data protection protocols into our systems.Optimize data storage solutions tailored to diverse use cases.Produce clear and practical documentation to facilitate team efficiency.Continuously elevate our engineering standards, tools, and processes.Your QualificationsWe seek engineers who are passionate about developing solid, scalable systems and take pride in producing clean code.4–6 years of practical experience in backend development, emphasizing RESTful API design.Proficiency in programming languages such as Java, Python, or Go.Experience with cloud services and database management.A strong understanding of security principles and best practices in software development.

About BureauEvery day, billions of individuals engage, shop, and transact online, but this convenience is shadowed by a significant challenge: digital fraud and mistrust. Global losses have escalated to over US$486B annually, prompting vital questions for businesses: “Who are you?” and “Can I trust you?” Bureau provides the answers.Bureau is a comprehensive platform dedicated to identity decisioning, fraud prevention, and compliance. We are a trusted partner in enhancing security and compliance, simplifying identity management for enterprises. Here, we foster a culture of homegrown leadership with an open-door policy that values your voice, nurtures your ideas, and allows your potential to flourish. Our core values—confidence, growth, customer obsession, and speed—drive us to excel daily. Think of Bureau as a launchpad for your career growth.In just a few years, we have established a knowledge graph comprising over 1 billion verified identities globally. Supported by Sorenson Capital and PayPal Ventures, Bureau is not only scaling rapidly but is also at the forefront of shaping the future of digital trust.As a Product Designer at Bureau, you will influence how users visualize, manage, and optimize risk decisions. Your role will encompass the full UX/UI design process for advanced functionalities, including workflow builders, orchestration, behavioral biometrics UI, rule configurations, and Device ID reporting. Your designs will provide clarity, trust, and precision in high-stakes decision-making environments.ResponsibilitiesTransform complex orchestration flows, rule engines, and case management dashboards into intuitive, user-centric designs that empower risk, product, and engineering teams.Develop an exceptional end-user experience to create a streamlined onboarding and verification journey for large enterprises.Design cohesive experiences for fraud, risk, and security management platforms.Establish and maintain design systems, components, and style guidelines to ensure uniformity across Bureau’s multi-signal platform.Collaborate closely with Product, Engineering, and Data teams to transform AI-driven workflows into integrated visual experiences; ensuring practicality and precision throughout the design process.

About BureauBureau is at the forefront of risk decisioning, offering a unified platform that addresses Compliance, Fraud, and Transaction risks. Our sophisticated system is driven by a knowledge graph encompassing over 1 billion identities. Trusted by more than 150 banks, fintechs, retailers, and digital platforms globally, Bureau empowers organizations to verify identities swiftly and combat fraud effectively.With over $50 million in funding from esteemed investors like Sorenson Capital and PayPal Ventures, we are rapidly expanding our footprint from APAC to the Americas, Europe, and beyond.Why Join Bureau?At Bureau, we are dedicated to creating a secure and trustworthy digital identity infrastructure for billions of individuals. Our mission is ambitious, tackling complex challenges with real-world impact. We seek individuals who thrive in dynamic environments, are eager to take on responsibility, and are passionate about transforming strategy into tangible outcomes. If you're looking for a predictable role with a narrow scope, this may not be the right fit for you. However, if you're excited about influencing the operations of a growing global company, we encourage you to apply.Role Overview - Business Development RepresentativeWe are searching for a driven Business Development Representative (BDR) who is not only goal-oriented but also follows a consistent and repeatable process. You will play a vital role in acquiring and expanding our core customer base, engaging with senior-level stakeholders from various sectors. Alongside managing the complete sales cycle, you will have a significant opportunity to shape our go-to-market strategies.Your Responsibilities:Identify and pursue new sales opportunities through inbound follow-ups and outbound campaigns across email, phone, and social media.Conduct thorough understanding of customer needs and effectively qualify leads.Research accounts, pinpoint key stakeholders, and generate interest in our offerings.Maintain and grow your prospect database.Collaborate with field and channel sales teams to build sales pipelines and close deals.Deliver engaging online demos to prospective clients.

About BureauAt Bureau, we are at the forefront of addressing a critical challenge in the digital landscape: digital fraud and mistrust. With annual global losses exceeding US$486B, we empower businesses to answer the pivotal questions: “Who are you?” and “Can I trust you?”Bureau serves as an all-inclusive platform for identity decision-making, fraud prevention, and compliance. We are dedicated to enhancing security and compliance, simplifying identity management, and fostering an environment where innovation thrives. Our open-door policy ensures that every voice is heard and every idea is valued. With core values centered around confidence, growth, customer obsession, and speed, we aim to be a launchpad for your professional growth.In just a few years, our knowledge graph has expanded to encompass over 1 billion verified identities globally. Supported by Sorenson Capital and PayPal Ventures, Bureau is not only scaling rapidly but also shaping the future of digital trust.About the Role - Senior Product Marketing ManagerWe are seeking a Senior Product Marketer who can transform our market insights and thought leadership into engaging and actionable go-to-market materials.You will collaborate closely with Sales, Product, and Leadership teams to articulate Bureau's narrative across the Identity, Fraud, and Financial Services sectors.This role demands a proactive individual who can merge strategic insight with effective execution, taking ownership of outcomes from start to finish without requiring constant oversight.What You Will DoGo-to-Market & MessagingCraft and uphold clear, distinct messaging and positioning for Bureau’s solutions across various verticals and regions (India, SEA, MEA).Simplify complex product features in identity, fraud, and risk intelligence into relatable, customer-centric stories.Facilitate new product and feature launches with comprehensive GTM materials, internal training, and post-launch evaluations.

About BureauAt Bureau, we recognize that behind the seamless digital transactions that billions engage in daily lies a significant challenge: digital fraud and mistrust. With global losses surpassing US$486 billion each year, critical questions arise for businesses: “Who are you?” and “Can I trust you?” We provide the answer.Bureau stands as an integrated platform for identity decision-making, fraud prevention, and compliance assurance. We are dedicated to enhancing security and compliance while simplifying identity management for organizations. Our workplace fosters a culture of leadership, open communication, and idea generation where every voice is important. Our core values—confidence, growth, customer obsession, and speed—drive us to excel daily. Think of Bureau as your career launchpad.In just a few years, we have developed a knowledge graph comprising over 1 billion verified identities worldwide. Supported by Sorenson Capital and PayPal Ventures, Bureau is rapidly scaling while revolutionizing the landscape of digital trust.Position OverviewWe are seeking a seasoned and proactive Fraud and Risk Product Manager to join our innovative team. This essential role merges extensive technical knowledge with substantial client engagement, focusing on empowering organizations to tackle the ever-evolving threats of fraud through advanced risk management solutions and strategic product utilization. If you thrive on overcoming intricate challenges, excel at translating technical solutions into concrete business value, and flourish in collaborative settings, we invite you to apply.

Join our dynamic team at Moveworks as a Staff Technical Support Engineer, where you will play a crucial role in delivering exceptional customer support and technical solutions. Your expertise will help us empower organizations by automating their IT support, improving response times, and enhancing overall user experience. You'll collaborate closely with cross-functional teams to troubleshoot issues, implement solutions, and ensure customer satisfaction.

Join gleanwork as a Technical Support Engineer in the EMEA region. In this dynamic role, you will provide exceptional technical assistance to our clients, ensuring their systems run smoothly and efficiently. You will engage with a variety of technologies and customer inquiries, delivering top-notch solutions and contributing to customer satisfaction. Your expertise will help our clients navigate technical challenges and enhance their experience with our products.

At Coram AI, we are revolutionizing video security for today's world. Our cutting-edge cloud-native platform leverages computer vision and artificial intelligence to empower businesses to enhance safety, make informed decisions, and accelerate their operations. From real-time alerts to effortless clip sharing and comprehensive multi-site visibility, we are setting new standards in security.Join our dynamic, fast-paced team that prioritizes transparency, skillful execution, and impactful contributions. Here, every team member's voice is valued, and everyone contributes to shaping how AI enhances safety and connectivity in our world.Meet the TeamOur team at Coram AI is comprised of seasoned entrepreneurs and technology innovators with over a decade of experience building autonomous vehicles at prestigious institutions such as Stanford University, Oxford University, Zoox, and Lyft. Having successfully founded and exited various tech companies, they have embarked on this new venture with Coram AI.The Role & RequirementsWe are on the lookout for a dedicated Technical Support Engineer to become an integral part of our Bangalore team. In this role, you will act as a vital link between our customers and our product, diagnosing issues, analyzing systems and metrics, and ensuring that our clients receive prompt, insightful solutions. Additionally, you will contribute to our continuous improvement by documenting solutions and automating responses to recurring challenges.In this role, you will:Diagnose and resolve customer issues by analyzing logs, querying APIs, and utilizing monitoring tools such as GrafanaMaintain clear communication with customers throughout the resolution process, ensuring they remain informed and reassuredDevelop and maintain documentation for critical and recurring issuesIdentify trends and create automation or solutions to prevent recurring issuesCollaborate with engineering teams to escalate complex bugs and advocate for customer needsAssist in enhancing support processes and toolsYou would be an excellent fit if you have:2+ years of experience in technical support or a related customer-facing technical roleProficiency in debugging issues using APIs, logs, and observability toolsStrong ability to produce clear documentation and runbooksExperience with scripting or automation tools to enhance efficiency

Netradyne is at the forefront of transforming the transportation industry through innovative Computer Vision and Edge Computing technologies. As a recognized leader in fleet safety solutions, we are experiencing remarkable growth, surpassing 4x year over year. Our groundbreaking solutions are making a significant impact as disruptive technologies in the market. As we expand our team, we are seeking dynamic, competitive, and innovative individuals to join us in driving our mission forward.Job Title: Senior Technical Support AnalystExperience: 4-6 YearsThe Senior Technical Support Analyst serves as a vital first-level contact between Netradyne and our valued customers. In this role, you will be responsible for diagnosing and resolving technical issues reported by customers, while collaborating with cross-functional teams to guarantee timely and effective solutions. You will engage directly with customers to troubleshoot hardware and software challenges related to Netradyne’s connected vehicle platforms.This position is crucial in ensuring customer success by delivering prompt and precise resolutions to customer-reported issues and service requests. The ideal candidate will possess strong English communication skills, exceptional customer relationship management abilities, and prior experience in supporting international clients (preferably from the US or UK).As we operate a 24x7x365 support center, we require candidates who are flexible to work any shift based on business needs, including weekends (Saturday and/or Sunday).

At HackerRank, we empower organizations like NVIDIA, Amazon, and Microsoft to identify and cultivate the next generation of software developers based on their abilities rather than their backgrounds. Our platform is trusted by over 2,500 of the world’s leading companies to build robust engineering teams prepared for the future.In a world where humans and AI collaborate seamlessly, the criteria for strong technical talent are evolving. We provide businesses with innovative methods to recognize and invest in future-ready skills.Our team at HackerRank is dedicated to the influence of our work and pays meticulous attention to detail, ensuring that our clients experience success with products they truly enjoy. We operate with urgency and believe that exceptional results stem from high standards.About the RoleAs a Technical Support Engineer, you will take ownership of customer-impacting technical issues from initial report to resolution and prevention. You will act as the primary technical authority for escalations, coordinating prioritization with engineering and product teams. Your contributions will enhance reliability and user-friendliness across the HackerRank platform.Key ResponsibilitiesTroubleshoot and resolve issues across the HackerRank platform, including high-severity, business-critical customer incidents that require swift diagnosis and coordinated responses involving web applications, APIs, ATS integrations, and developer tools.Engage in root-cause analysis with engineering, escalate as necessary, and advocate for timely resolutions to customer-impacting issues.Assist customers with SSO (SAML/OIDC) and SCIM integration setups involving Okta and other identity providers.Serve as the primary technical partner for customers, guiding them towards the most secure and effective technical solutions rather than just the immediate fixes.Contribute to post-incident reviews, documentation, and tooling enhancements to mitigate future issues.

Join Kaseya as a Technical Support Engineer and become a key player in delivering exceptional support to our clients. In this role, you will troubleshoot technical issues, provide solutions, and enhance customer satisfaction. You will collaborate with cross-functional teams to ensure seamless service delivery and contribute to the continuous improvement of our support processes.

Join WMG as a Technical Support Engineer, where you will play a vital role in providing exceptional technical assistance to our clients. You will troubleshoot issues, offer solutions, and ensure customer satisfaction through efficient service delivery. Your expertise will be essential in maintaining our reputation for excellence in technical support.

About Easyship: Easyship stands at the forefront of multi-carrier shipping software, dedicated to making global eCommerce accessible to all. Since our inception in 2014, we have been driven by the vision to simplify logistics by eliminating the uncertainties surrounding international shipping costs and complexities. With over 100,000 brands relying on our platform, we serve as a single 'mission control' for global trade, providing access to more than 550 courier services spanning over 200 destinations. As a globally recognized and award-winning team (featured in Forbes 30 Under 30, and recognized by TechInAsia as a Best Startup), we have established our offices in key cities such as London, New York, and Hong Kong. Our rapid growth is fueled by a commitment to transparency and a passion for constructing the infrastructure that powers modern commerce. If you're eager to tackle complex challenges at a large scale, we would love to have you on board. Who We’re Looking For:We are in search of L2 Technical Support Engineers to be the technical backbone of our client support operations. In this vital role, you will deliver 'white-glove' service to our most esteemed clients while acting as the conduit between frontline support and our engineering teams. In this position, you won’t just resolve tickets; you will own the entire technical resolution lifecycle. You should possess an engineering mindset, a mastery of APIs, and the ability to articulate complex technical root causes to non-technical stakeholders. Key Responsibilities: Incident Management & Client Advocacy: Rapid Response: Monitor dedicated external communication channels to provide immediate, expert-led responses to high-priority client issues, strictly adhering to SLAs. End-to-End Ownership: Manage the entire lifecycle of complex issues—from initial acknowledgment and investigation to client communication and final resolution. Expectation Management: Proactively set clear expectations regarding resolution timelines (ETA) based on issue complexity and resource availability. White-Glove Communication: Act as the dedicated Tier 2 Point of Contact (POC), translating complex technical findings into clear, jargon-free language to facilitate client understanding. This full-time, onsite role is based in our Bengaluru (MG Road) office and follows US collaboration hours (10:00 PM–7:00 AM IST) to ensure seamless cross-regional execution.

About BureauBureau is a cutting-edge risk decisioning platform that addresses Compliance, Fraud, and Transaction risks. Our innovative platform serves as a centralized decision-making engine, powered by an extensive identity knowledge graph with over 1 billion data points. Trusted by more than 150 banks, fintechs, retailers, and digital platforms, Bureau enables rapid identity verification and early fraud detection on a global scale.With over $50 million raised from esteemed Silicon Valley and international investors, including Sorenson Capital and PayPal Ventures, Bureau is on an ambitious growth trajectory that spans from the APAC region to the Americas, Europe, and beyond.Why Join Bureau?At Bureau, we are dedicated to building the infrastructure that ensures digital identities and transactions are safe and reliable for billions of individuals worldwide. Our mission is significant, the challenges we face are complex, and the impact of our work is profound.We seek individuals who embrace responsibility and thrive in dynamic environments. If you are someone who acts swiftly, builds systems from the ground up, and is passionate about translating strategies into actionable results, then you will find a fulfilling opportunity here. However, if you prefer a predictable and narrowly defined role, this may not be the right fit for you. If you want to influence how a rapidly scaling global company operates, continue reading.Your RoleAs the Director of Revenue Operations, you will be responsible for designing and overseeing the entire revenue lifecycle. Your main objective will be to ensure that every dollar spent on go-to-market (GTM) efforts translates into predictable, high-margin Annual Recurring Revenue (ARR) while minimizing the disparity between marketing leads and recognized revenue.

About BureauBureau is a cutting-edge risk decisioning platform that specializes in Compliance, Fraud, and Transaction risks. Our innovative platform operates as a single decision-making engine, driven by an extensive identity knowledge graph comprising over 1 billion identities. Trusted by more than 150 banks, fintech companies, retailers, and digital platforms globally, Bureau enables faster identity verification and earlier fraud prevention.Having successfully secured over $50 million in funding from prestigious Silicon Valley and international investors, including Sorenson Capital and PayPal Ventures, we are on an aggressive growth trajectory, expanding from the APAC region to the Americas, Europe, and beyond.Why Choose Bureau?At Bureau, we are dedicated to building a robust infrastructure that ensures digital identities and transactions are safe and trustworthy for billions of users. Our mission is monumental, the challenges are intricate, and the impact is substantial.We seek individuals who thrive on responsibility, who can act swiftly, construct systems from the ground up, and who are passionate about transforming strategy into reality. If you value predictability or prefer a narrow scope, this may not be the right environment for you. However, if you are eager to influence how a rapidly scaling global company operates, we encourage you to keep reading.Your RoleIn this pivotal role, you will serve as the liaison between Bureau's internal data and the global investment community. You will take ownership of the “Financial Story”, oversee investor relations, and implement inorganic growth strategies to solidify Bureau's status as a leading Unified Risk-Decisioning Platform.