Technical Support Engineer

Join our dynamic team at inetum2 as a Technical Support Engineer, where you will play a crucial role in providing exceptional support to our clients. This position requires a deep understanding of technical troubleshooting and customer service.

Ebury is hiring a Technical Support Engineer for its Mexico City office. This hybrid role combines four days onsite with one day remote each week. Role overview The Technical Support Engineer will join a support-focused engineering team. Collaboration with specialists across different business areas is a key part of this position. The work centers on providing technical support to help keep business operations running smoothly. Work environment The team values innovation, practical problem-solving, and open collaboration. Ebury encourages team members to contribute ideas and develop their skills within a supportive environment. Location details Based in Mexico City Hybrid schedule: 4 days onsite, 1 day remote

Join AlertMedia as a Technical Support Engineer and be at the forefront of enhancing customer experiences through exceptional technical assistance. In this role, you will work closely with clients to resolve their issues, provide expert advice, and ensure seamless operation of our communication platform.

Join our dynamic team at Arketa as a Technical Support Engineer, where you'll be the cornerstone of our customer service excellence. In this role, you'll troubleshoot technical issues, provide solutions, and ensure customer satisfaction. We are looking for a proactive individual who thrives in a fast-paced environment and is passionate about technology and helping users.

Datadog is in search of a visionary and results-driven Director to spearhead and expand our Technical Support Engineering (TSE) division across the Latin America (LATAM) region. In this pivotal role, you will enhance our regional support operations, cultivate high-performing teams, and uphold operational excellence as we navigate our rapid growth trajectory. You will oversee a team of managers and support engineers in LATAM, collaborating across departments to ensure outstanding customer success and maintain consistent global standards. At Datadog, we cherish our office culture—the relationships and collaboration it fosters and the innovative spirit it inspires. We embrace a hybrid work model, allowing our Datadogs to achieve a work-life balance that suits their individual needs.

Role Overview Vonage is looking for a Technical Support Engineer focused on the Voice API. This role is based in Mexico City. The engineer will serve as the first point of contact for clients, helping them navigate and resolve technical issues with Vonage's communication solutions. What You Will Do Respond to client support requests related to the Voice API. Troubleshoot and resolve technical problems to maintain reliable service. Work to improve customer satisfaction by providing clear solutions and guidance. What You Bring Strong technical problem-solving skills. Ability to explain complex technical topics in a clear, helpful way. Experience supporting APIs or communication platforms is a plus.

Join Deel as a Technical Support Specialist and be a pivotal part of our dynamic team! We are seeking an enthusiastic and skilled individual to provide exceptional technical support to our clients across the LATAM region. You will be responsible for diagnosing and resolving technical issues, ensuring client satisfaction, and contributing to the continuous improvement of our support processes.This role offers a fantastic opportunity to work with cutting-edge technology and collaborate with a passionate team dedicated to helping clients succeed.

Join Shiji Group as a Team Lead for our Support division, where you will oversee customer service operations and lead a dedicated team of support professionals. In this dynamic role, you will ensure high-quality service delivery, develop processes to enhance team performance, and collaborate with other departments to provide comprehensive solutions for our clients.

Join Cloudflare as a Technical Support Engineer specializing in Application Performance. In this dynamic role, you will be pivotal in ensuring optimal application performance for our users. Your expertise will help diagnose and resolve complex technical issues while collaborating with cross-functional teams to enhance our services.

Join our dynamic team at Teltonika Networks as a Networking and IoT Technical Support Engineer in Mexico City, Mexico. In this pivotal role, you will collaborate with internal teams and clients, offering technical expertise to tackle complex networking challenges while supporting the integration of Teltonika's innovative products into customer solutions.Our networking solutions business unit specializes in manufacturing cutting-edge industrial and enterprise connectivity equipment, including routers, switches, gateways, and modems. Our devices are at the forefront of Industry 4.0, Smart City initiatives, and Green Energy projects, providing unparalleled connectivity in the most demanding environments.At Teltonika, you have the opportunity to enhance your technical skills and advance your career within a rapidly growing global IoT organization, working with state-of-the-art networking technologies.Your responsibilities will include:Engaging in pre-sales and post-sales communications with local market customers, both in-person and remotely.Independently resolving technical issues related to customer configurations, firmware/software, and other sources.Serving as a crucial link between Teltonika Networks' R&D/HQ and clients, facilitating the resolution of intricate technical challenges.Utilizing Linux-based operating systems, industrial protocols, and various networking services and protocols, including occasional interactions with third-party peripherals.Conducting training sessions for employees and clients on our products and solutions.

About Fever Fever is a technology platform focused on transforming culture and live entertainment. Every month, more than 300 million people across 55+ countries use our platform to discover new experiences. We help event creators grow their audiences with analytics and tools, and we work with partners like Netflix, F.C. Barcelona, and Primavera Sound. Our team is backed by global investors and recognized for award-winning experiences. Role Overview: IT Support Specialist (Mexico City) This is a hands-on role within a small, two-person IT team. The IT Support Specialist maintains our systems, manages access and devices (primarily macOS), and contributes to internal tooling projects. The position offers exposure to a range of technologies and systems, including opportunities to work with AI-assisted development tools such as Claude Code. Many on our team have used this role as a springboard into areas like infrastructure, reliability, or platform engineering. One former IT team member recently moved into our Site Reliability Engineering (SRE) group. What You Will Do Manage the macOS device fleet with Kandji MDM, including deployments, policy updates, and custom OpenVPN configuration. Handle access management: onboarding, offboarding, SSO, and permissions. Respond to IT requests via Slack and Jira, triaging and resolving issues. Work closely with the SRE team on infrastructure awareness and escalations. Create and maintain clear documentation for runbooks, procedures, and internal guides. Provide occasional support for Windows and some Linux users, though most work centers on macOS. Use automation platforms to streamline common requests and reduce repetitive work.

Join Turnitin LLC as a Technical Support Representative at Tier 1, where you will play a crucial role in assisting our clients with technical inquiries and issues. As the first point of contact, your expertise will ensure that clients receive timely and effective support. Embrace the opportunity to work remotely from Mexico City while contributing to a company dedicated to academic integrity and innovation.

Role Overview Monks is looking for a Support Analyst in Mexico City. This role focuses on providing technical support to clients, helping them resolve issues quickly and effectively. The Support Analyst works with teams across the company to troubleshoot and address customer questions, aiming to improve every client's experience with Monks products.

ALTEN México is seeking a highly motivated and proactive IT Support Specialist to join our dynamic team. Our mission at ALTEN is to provide technical support services tailored to our clients' needs, ensuring continuity and efficiency across all IT operations.The ideal candidate will be responsible for delivering first-level technical assistance, managing and resolving issues related to hardware, software, and networks, as well as collaborating on projects to optimize technological services within the organization.Key Responsibilities:Respond to and resolve technical support requests via phone, email, and in-person.Diagnose issues and provide quick solutions to minimize downtime.Maintain documentation of support and incidents in the ticket management system.Collaborate with other technical teams to escalate incidents and ensure resolution.Proactively follow up on open incidents until closure.Install and configure equipment, software, and network devices as required.Ensure compliance with the company's security and cybersecurity policies.Train users on the efficient use and management of available technology.

We are looking for a dedicated Support Engineer to join our team at inetum2. In this role, you will be responsible for providing exceptional technical support to our clients, ensuring their needs are met effectively and efficiently. You will work closely with cross-functional teams to troubleshoot issues and implement solutions, contributing to the overall success of our projects.

Join our dynamic team at NielsenIQ as a Support Engineer, where you'll play a crucial role in providing technical assistance and solutions to our clients. This is an exciting opportunity to work with cutting-edge technology and help our customers maximize their experience with our services. You will be responsible for troubleshooting issues, guiding clients through complex processes, and ensuring their satisfaction with our innovative solutions.

Apollo.io stands at the forefront of go-to-market solutions for revenue teams, earning the trust of over 500,000 companies and millions of users worldwide, from dynamic startups to some of the largest enterprises globally. Since its inception in 2015, Apollo.io has rapidly ascended in the SaaS industry, successfully raising around $250 million and achieving a valuation of $1.6 billion. The platform grants sales and marketing teams seamless access to verified contact data for over 210 million B2B contacts and 35 million companies across the globe, complemented by tools designed to engage and convert these contacts within a unified interface. By enabling revenue professionals to discover precise contact information and automating outreach endeavors, Apollo.io transforms prospects into loyal customers. The company secured a Series D funding round in 2023 and is supported by elite investors such as Sequoia Capital and Bain Capital Ventures, with prominent figures like JD Sherman, former President and COO of HubSpot, on its board.About the RoleWe are in search of a proactive and solutions-driven IT Support Analyst to enrich our team in Mexico City. As the primary point of contact for technical support, you will engage with team members via Slack, email, and Jira, resolving hardware, software, and access issues to maintain productivity and connectivity. Your responsibilities will include managing device onboarding and offboarding, overseeing user access through Okta, and streamlining ticket workflows while ensuring thorough documentation and continuous process improvement. Additionally, you will play a crucial role in supporting daily office operations by collaborating with People Ops and external vendors to guarantee an efficient and pleasant workplace environment.Daily Adventures & ResponsibilitiesDeliver onsite assistance for hardware, software, and connectivity challengesOversee device onboarding and offboarding utilizing MDM tools (e.g., Kandji) and Apple Business ManagerAdminister Okta for user lifecycle management and group configurationsSupport and troubleshoot core SaaS applications including Google Workspace, Slack, Zoom, Notion, and Jira ITSM

Role Overview Nielsen is hiring a Technical Account Manager II in Mexico City. This role focuses on building strong relationships with clients and helping them get the most from Nielsen’s technology and solutions. The position involves guiding clients through technical questions and making sure our services support their business goals.

The Technology and Platform Services team at EcoVadis is at the forefront of designing and securing our platform, which is vital to our diverse offerings. We are committed to achieving scalability and fostering continuous improvement through innovation and collaboration. We are currently seeking multiple Web Application Support Specialists to provide essential technical assistance to both our customers and internal teams. This role is integral to EcoVadis' mission to enhance sustainable business practices across various organizations globally, joining an established international team dedicated to delivering high-quality support.Your responsibilities will include:Offering prompt assistance for issues raised by intensive users of EcoVadis tools, focusing primarily on complex web applications and APIs.Troubleshooting reported incidents, diagnosing bugs, and uncovering root causes.Providing clear instructions and detailed steps to replicate issues, aiding developers in understanding the problem and evaluating necessary corrective measures.Maintaining up-to-date knowledge of relevant product features to deliver accurate solutions to customer inquiries.Collaborating with end users, functional analysts, and developers to identify and resolve issues within EcoVadis’ custom web applications.Delivering top-notch support through both written and verbal communication across the organization.Ensuring thorough follow-up on reported cases to keep end users informed of status updates and potential actions.Monitoring logs and application downtimes to promptly respond to alerts and manage communications with impacted users.Handling confidential data with the utmost care to ensure data security and privacy.Reviewing technical and functional documentation and engaging with business users to clarify the intended functionality of applications.Guaranteeing the timely quality of fixes delivered.Providing training and support to end-users.Creating process documentation, training materials, and articles to explain complex technical concepts to non-technical audiences.Developing processes to address new types of requests from internal stakeholders.Keeping technical documentation and procedures current.Writing custom SQL scripts for data retrieval and modification during troubleshooting and reporting.Conducting preventive maintenance and root cause analysis of issues.Advocating for customer needs by relaying feedback to development and business analysis teams to foster product improvement.Participating in incident resolution to assist with issue management and user communication.Providing on-call support for urgent and complex issues.