Technical Support Engineer

About the RoleAt Hello Patient, we are revolutionizing patient engagement through Mia, our cutting-edge AI assistant designed to enhance interactions between healthcare providers and patients. We are seeking a dedicated Customer Integration Engineer who will play a pivotal role in seamlessly integrating Mia with our clients' existing systems. This position encompasses the entire integration lifecycle, from collaborating with customer IT teams during initial discovery to developing high-quality production-grade connectors and providing ongoing support.In this highly impactful technical role, you will engage in daily coding activities and work closely with healthcare clients to address their unique integration challenges. You will also collaborate with our agent platform team to devise and implement innovative integration strategies as we scale. Given the nature of this role, your presence will be essential for our clients—strong communication skills are as critical as your coding expertise.This position is based in Mexico City, where you will work in-person with our local team three days a week. If you are an integration engineer who thrives on diverse challenges, ownership, and the opportunity to make a real difference for our customers, this is the perfect opportunity for you!What You'll DoBuild & Ship IntegrationsCreate production-quality integrations linking Mia to EHR systems, practice management software, and data warehouses.Develop robust data pipelines utilizing APIs, middleware, and various data exchange methods.Design reusable integration modules to expedite future implementations.Manage technical configurations for new clients and troubleshoot deployment conflicts.Own the Customer RelationshipFacilitate technical discovery sessions with client engineering and IT teams.Act as the primary technical contact for integration inquiries and incident resolution.Convert clinical and business workflows into clear technical specifications.Support, Document & ImproveProvide Tier 2/3 support for production environments.Develop and maintain technical documentation, integration playbooks, and training materials.Identify avenues for enhancing and automating integration processes over time.What We're Looking ForMust Have5+ years of experience in software development, data engineering, or integration engineering.

Role overview The Integration Consultant at efihr plays a key role in connecting client business systems with efihr solutions. Based in Mexico City, this position involves both technical analysis and hands-on implementation. Much of the work involves integrating efihr's offerings with enterprise platforms, such as SAP. The consultant works closely with integration architects to ensure each solution is thoroughly tested, well documented, and tailored to specific client requirements. What you will do Design integration workflows that connect business systems efficiently. Develop and write scripts to automate important processes. Plan and carry out data mapping, modeling, and loading strategies. Prepare detailed specifications to support integration projects. Analyze customer needs and adjust solutions to fit those requirements. Test integrations to confirm they are reliable and perform as expected. Build integration solutions that solve unique challenges for each client. Location This position is based in Mexico City, Mexico.

ALTEN México is seeking a dynamic Senior Integration Analyst/Designer. The ideal candidate will possess extensive experience in analyzing, designing, and documenting integration solutions, along with the ability to engage effectively with business and IT teams, presenting well-structured technical proposals. Responsibilities will include defining designs, modeling structures, and participating in multidisciplinary forums as an integration specialist.Key ResponsibilitiesUnderstand and analyze requirements with business and IT teams: use cases, dependencies, non-functional requirements (NFRs), and success criteria.Participate in projects and multidisciplinary forums as an integration specialist.Document integration designs, diagrams, premises, and technical details necessary for development.Deliver presentations to both technical and non-technical teams, clearly articulating integration solutions.Analyze existing documentation and incorporate information into proposed designs.Attend understanding sessions, provide follow-up, and offer support (remotely or in-person).Consult on integration matters for areas requiring guidance.Model data structures in tables or Excel.

Jellyfish is a global digital marketing agency that combines technology, creativity, media, and data expertise to help clients navigate digital transformation. The team values diverse perspectives, believing they fuel innovative strategies and engaging narratives for clients worldwide. The Integrated Producer role in Mexico City sits within the creative and experience production team. Reporting to the Integrated Production Director, this position plays a key part in delivering high-quality services across a variety of projects. What you will do Develop a strong understanding of Jellyfish's services and clients' business needs, both strategically and in execution. Collaborate with team members to create, refine, and implement plans that meet operational and financial goals for assigned accounts. Act as the main operational contact for the account, handling communications internally and externally. Manage workload scoping, briefing, internal quality control, and client communications to ensure high standards in service delivery. Review and challenge existing processes and timelines to drive improvement. Mentor and support team members, offering leadership and guidance. Requirements At least 3 years of experience in advertising or brand/marketing roles, ideally with exposure to localization or language-focused work. Fluency in English. Strong organizational skills and leadership abilities. Comfort working collaboratively in a fast-paced environment. Jellyfish is committed to building a diverse and inclusive workplace. All qualified applicants will be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other personal characteristic.

About Us:Multiplica Talent is on the lookout for you!We are a consultancy that specializes in providing the best job opportunities to top digital talent in the market.With 20 years of experience, we excel at recruiting skilled, innovative individuals who are eager to grow for our clients.Currently, we collaborate with companies across LATAM, the USA, Europe, and Africa, featuring talents who work onsite and/or remotely from various parts of the world.Our talents are the change agents shaping the organizations of the future. Join us in making a difference!Position:Integration AnalystObjective:To serve as the technical and strategic reference in the analysis, design, and implementation of integration solutions for mobile banking. This role combines analytical capabilities with architectural vision to gather requirements, design robust and scalable integration flows, and support technical and business teams in defining and validating solutions that deliver medium and long-term value.Responsibilities:Understanding and analyzing requirements with business and IT areas, including use cases, dependencies, non-functional requirements, and success criteria.Participating in projects with multidisciplinary forums as an integration specialist to propose, discuss improvements, and contribute ideas.Documenting integration designs: diagrams, assumptions, connection details, and data mapping between existing and new service structures.Defining detailed structures for new services.Presenting to both technical and non-technical teams, clearly articulating integration ideas depending on the forum.Analyzing existing documentation to integrate reviewed ideas into proposed solutions.Attending understanding and follow-up sessions, either remotely or onsite.Providing integration consulting to third-party areas requiring advice.Modeling data structures in tables or Excel format.

Join the Truelogic Team!Truelogic is a premier provider of nearshore staff augmentation services, proudly headquartered in New York. With over 20 years of experience, we deliver exceptional technology solutions to businesses of all sizes—ranging from innovative startups to established industry leaders—helping them achieve their digital transformation objectives.Our talented team of over 600 tech professionals, located throughout Latin America, drives digital innovation by collaborating with U.S. companies on their most significant projects. Whether working alongside Fortune 500 companies or helping scale startups, we are committed to delivering impactful results.By applying for this position, you are taking the first step toward joining a dynamic team that values your skills and aspirations. We strive to align your expertise with opportunities that promote exceptional career growth and success while contributing to transformative projects that shape the future.About Our ClientOur client specializes in providing integrated, cloud-based HR software solutions tailored specifically for the public sector. Their platform offers a suite of modules designed to enhance recruiting, development, and workforce management by automating and streamlining the entire employee lifecycle, all within a single centralized solution.Job OverviewWe are seeking a skilled Senior Full-stack Engineer who will play a crucial role in designing and implementing AI-driven features across various products. In this position, you will rotate among different product teams, facilitating the design, development, and delivery of cutting-edge AI solutions. You will need to quickly familiarize yourself with unfamiliar codebases, comprehend their architecture rapidly, and execute complex full-stack features from start to finish. This role is perfect for an engineer who thrives in fast-paced environments and is passionate about the convergence of Generative AI and enterprise software, focusing on building scalable, impactful solutions in collaboration with cross-functional teams.

Bounteous is a leading digital transformation consultancy focused on collaborating with ambitious brands to craft innovative digital solutions that address today’s complex challenges and position them for future success. Upholding exceptional standards in technical and domain expertise, we provide cutting-edge and strategic solutions across Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing.Our unique Co-Innovation methodology fosters a collaborative engagement model that aligns interests and accelerates value creation. Clients around the globe leverage the skills and expertise of our team of over 4,000 professionals spanning the Americas, APAC, and EMEA. By partnering with top technology providers, we design transformative digital experiences that enhance customer engagement and propel business success.

Join Sphere Labs as a Senior Software EngineerAt Sphere Labs, we are revolutionizing the financial infrastructure that underpins global money movement. Our mission is to create a modern, compliance-first framework for cross-border payments and settlements, designed to meet the needs of businesses and regulated institutions. We collaborate closely with banks and regulatory bodies to build a system that earns institutional trust and operates seamlessly in today's fast-paced financial landscape.Backed by industry leaders such as Coinbase, Kraken, and The Chernin Group, our fully remote, global team is positioned at the forefront of financial innovation. We are looking for self-motivated individuals with strong communication skills and a systematic approach to problem-solving. If you are eager to make a significant impact on the evolution of global finance and want to be part of a pioneering team, we would love to meet you.

neoris is hiring an SAP Incentive Management Integration Consultant based in Mexico. This role centers on optimizing and integrating SAP solutions to support client needs. Role overview The consultant will work closely with cross-functional teams to deliver SAP Incentive Management integrations. The goal is to ensure solutions align with business objectives and deliver measurable value for clients. What you will do Collaborate with teams across departments to design and implement SAP Incentive Management integrations Focus on optimizing SAP solutions for client requirements Contribute to delivering high-quality, business-driven results Requirements Experience with SAP Incentive Management integration Ability to work effectively with cross-functional teams Strong focus on meeting business objectives through technical solutions

Harness is a pioneering company in the realm of AI-driven software delivery, founded by visionary technologist Jyoti Bansal, who previously established AppDynamics, acquired by Cisco for an impressive $3.7 billion. With approximately $570 million raised in funding and a current valuation of $5.5 billion, Harness is supported by notable investors including Goldman Sachs, Menlo Ventures, IVP, and Citi Ventures.In a landscape where AI accelerates code generation, the challenges have evolved to encompass testing, deployment, application security, compliance, and cost optimization. Harness addresses these concerns by implementing AI and automation in the software delivery lifecycle, ensuring teams can deploy software efficiently while upholding security and governance.Over the last year, Harness has facilitated more than 185 million deployments and 82 million builds, significantly enhancing efficiency for clients such as United Airlines and Choice Hotels by up to 75%, while reducing cloud expenditures by up to 60%.Spanning across 14 offices in 25 countries, Harness is at the forefront of innovating AI software delivery, and we invite exceptional talent to join us in this journey.Position SummaryWe are on the lookout for a highly technical and customer-oriented Senior Customer Engineer specializing in Application Security to enhance our Customer Success team. In this pivotal role, you will be instrumental in implementing and integrating the Harness platform and its AppSec modules, providing expert technical advice and best practices that empower our customers to maximize their use of our platform.Our team thrives on collaboration and is deeply motivated, operating at the intersection of technology, security, and business. You will have the opportunity to make a significant impact at a rapidly growing company while assisting customers in leveraging our AI-enabled DevSecOps platform to deliver software securely and efficiently, safeguarding AI applications against emerging threats.We value psychological safety, mentorship, and continuous learning. Whether your background is in engineering, architecture, consulting, or security, we encourage you to apply.

Join the Customer Team at TRACTIANAt Tractian, our Customer Success team plays a pivotal role in ensuring client satisfaction and maximizing the lifetime value of our partnerships. We specialize in deepening relationships with existing customers, expanding product offerings, and fostering a culture of trust and collaboration. Our esteemed Enterprise clients include industry giants such as Hyundai, Bosch, CEMEX, Bimbo, and PepsiCo. As a member of our team, you will engage directly with clients to understand their unique challenges and develop tailored solutions that enhance their maintenance processes.Key ResponsibilitiesIn your role as a Senior Customer Success Engineer, you will be responsible for delivering exceptional technical support and strategic guidance to our enterprise clients. You will collaborate closely with clients to ensure our solutions effectively meet their technical requirements, driving account growth, client retention, and overall satisfaction.

About Delinea:Delinea stands at the forefront of safeguarding human and machine identities through advanced, centralized authorization solutions. Our innovative approach empowers organizations to effectively manage their interactions across diverse environments within the modern enterprise. By harnessing the power of AI, Delinea’s cutting-edge cloud-native Identity Security Platform integrates context throughout the entire identity lifecycle—spanning cloud and traditional infrastructures, data environments, SaaS applications, and AI technologies. As the sole platform capable of discovering all identity types—including workforce, IT administrators, developers, and machines—it ensures appropriate access levels, identifies irregularities, and addresses threats instantly. With deployments achievable in weeks rather than months, a significantly reduced resource requirement (90% fewer than competitors), and an impressive 99.995% uptime, Delinea guarantees robust security and operational efficiency without compromise. Discover more about us at Delinea.com, LinkedIn, X, and YouTube.Join our dedicated, global team at Delinea and contribute to making the world a safer and more secure environment. Our achievements are driven by exceptional product leadership, outstanding engineering talent, and strategic investment from TPG. We embrace diversity, foster innovation, and cultivate a culture of respect and fairness. If you are ready to challenge the ordinary and redefine security in the digital realm, we want to hear from you.

Forward Deployed EngineerAbout Arkham:Arkham is a cutting-edge Data & AI platform dedicated to assisting large enterprises in:Integrating fragmented systems and dataEstablishing a unified source of reliable operational metricsAddressing complex challenges through AI customized for their operationsLeading companies such as Circle K and Kimberly-Clark collaborate with us to implement AI-driven solutions for sell-out forecasting, pricing and promotional analysis, and automated order allocation. With Arkham, they achieve rapid, high-impact results, laying a robust foundation for long-term AI transformation.Discover more about Arkham:Our websiteYouTube ChannelMedium blogAbout the RoleWe have crafted our implementation model around two pivotal roles:Forward Deployed EngineerForward Deployed Data ScientistAs a Forward Deployed Engineer, you will serve as the technical link between Arkham's Data Sync platform and our clients. Your key responsibility involves designing and developing connectors that facilitate seamless data flow — primarily through REST APIs and JDBC/ODBC — utilizing frameworks like DLT, Airbyte, and Meltano (familiarity preferred but not essential). Distinct from an internal engineering position, you will oversee the entire implementation cycle: collaborating directly with client teams to comprehend their data environments and subsequently creating and deploying the connectors that enable access to that data.You will manage 3-4 client implementations concurrently, transitioning swiftly from discovery to production while ensuring your connector designs are reusable and scalable across various engagements.Your ResponsibilitiesConnector Development and ManagementDesign and implement connectors for multiple data sources including:REST APIsJDBC / ODBC databasesFlat files and object storageCustom ingestion scriptsEvery connector should emphasize reusability, configurability, and scalability.Lead Client Implementations from Start to FinishTake charge of the data integration process from initial discovery through to production deployment, ensuring efficient and effective implementation that meets client needs.

Join Our Team at TruelogicTruelogic is a premier provider of nearshore staff augmentation services, proudly headquartered in New York. With over 20 years of experience, we have consistently delivered exceptional technology solutions to businesses of all sizes—from groundbreaking startups to established industry leaders—empowering them to realize their digital transformation aspirations.Our talented team of over 600 tech professionals, based in Latin America, drives digital innovation by collaborating with U.S. companies on their most significant projects. Whether working alongside Fortune 500 corporations or agile startups, we are dedicated to achieving impactful results.By applying for this position, you will embark on a journey to join a vibrant team that values your expertise and ambitions. Our goal is to align your skills with opportunities that promote outstanding career advancement and success while contributing to transformative projects that are shaping the future.About Our ClientOur client is at the forefront of next-generation software development, creating a platform that revolutionizes how engineering teams transition from initial requirements to production-ready code. Leveraging advanced, context-aware AI agents, the platform empowers teams to engage with, modify, and validate complex, real-world codebases at unparalleled speeds.Position OverviewAs a Forward Deployed Engineer, you will collaborate closely with enterprise customers to integrate and operationalize the Autonomy platform within their frontend applications. This pivotal role serves as the essential link between our innovative technology and its real-world application. You will navigate various frontend architectures to configure and optimize platform integrations within existing codebases rather than starting from scratch.

Role Overview QIMA is hiring a Customer Service Analyst in Mexico City. This position focuses on supporting customers throughout their journey, aiming to strengthen satisfaction and loyalty at every step. What You Will Do Respond to customer inquiries and requests Deliver timely and accurate solutions to resolve issues Work to ensure each customer has a smooth, positive experience Impact This role directly supports QIMA's commitment to high-quality service and helps build lasting relationships with customers.

About GliaGlia is a pioneering AI-driven customer service solution tailored for banks and credit unions. Our innovative platform seamlessly integrates AI and human interactions across various voice and digital channels through our unique ChannelLess® Architecture. Embracing the philosophy of AI for All™, we empower organizations to enhance efficiency and customer experience by automating conversations while improving service operations.With a valuation exceeding $1 billion and recognized as a Deloitte Technology Fast 500™ company for five consecutive years, Glia supports over 700 financial institutions and boasts an industry-leading Net Promoter Score (NPS) of 72. We are proud to be certified as a Great Place to Work, with an impressive 98% employee satisfaction rate.As we continue to grow rapidly, we are looking for a dedicated professional to join our Client Engineering team in Mexico City as a Senior Associate, Client Engineering.The Role:In this pivotal role within our Entry Client Engineer Team, you will assist our customers in resolving complex technical challenges, providing proactive guidance, and enhancing their experience through Glia’s advanced technologies. Your recommendations will ensure secure, scalable, and seamless integrations for our clients. A successful Senior Associate in Client Engineering will efficiently manage demanding workloads while prioritizing tasks and assessing situational urgency.What You’ll Do:A typical day for a Senior Associate in Client Engineering at Glia involves addressing technical inquiries from our customers and partners, guiding them in maximizing the potential of Glia’s Digital Customer Service platform while upholding high standards of service.Collaborate with our customers' and partners' developers, architects, business analysts, and support teams to establish intricate technical integrations.Work closely with the Glia Product and Engineering teams via JIRA to report reproducible bugs and communicate through Slack.Deliver effective troubleshooting support for bugs and issues raised through our Service Desk or virtual channels.Educate our customers on Glia’s capabilities and advocate for best practices in implementation.Engage with Engineering, Product Management, and Customer Success teams to explore solutions collaboratively.Thrive in a dynamic, fast-paced environment!Requirements:2+ years of experience in a technical support or engineering role.Strong understanding of software development methodologies and practices.Excellent problem-solving skills and ability to communicate technical concepts to non-technical audiences.

As a leader in the dining industry, OpenTable is dedicated to enhancing the restaurant experience for millions of diners and over 60,000 restaurant partners. With more than 25 years of innovation, OpenTable, a subsidiary of Booking Holdings, Inc. (NASDAQ: BKNG), empowers restaurants through advanced technology, allowing them to prioritize their teams, guests, and profitability, while diners can effortlessly find and reserve the ideal restaurant for any occasion.At OpenTable, every team member plays a crucial role in shaping our mission and operational excellence. Join us in a global community that includes our portfolio of metasearch brands, where hospitality is not just a value but a defining aspect of our culture.Role OverviewWe are seeking a dynamic Customer Experience (CX) Manager to spearhead a cross-functional CX team aimed at optimizing customer journeys, enhancing operational performance, and fostering automation within our global Support organization. This role will directly oversee the Quality Assurance (QA) and Support Analytics teams.Key ResponsibilitiesLead and Develop a High-Performing CX TeamProvide effective guidance, mentorship, and professional growth opportunities for the Workforce Management (WFM), data, CX supervision, and automation teams.Establish performance goals, conduct impactful one-on-one meetings, and cultivate a culture rooted in accountability, constructive feedback, and ongoing improvement.Own CX Strategy and Roadmap for SupportTransform customer insights, QA results, and operational KPIs (such as CSAT, NPS, FCR, and quality scores) into a strategic CX roadmap.Prioritize initiatives that enhance both customer experience and operational efficiency across diverse channels and regions.Drive Insights, Analytics, and Workforce PlanningLead the CX Data Analyst and Workforce Planning Analyst in developing forecasts, dashboards, and analytics that guide staffing, channel strategy, and experience enhancements.Utilize Snowflake, SQL, and Tableau for reporting to analyze demand, contact drivers, automation performance, and agent experience, providing actionable recommendations.Lead Automation and AI OptimizationCollaborate with the Automation Analyst to assess and enhance automation performance (such as bots, self-service options, and AI tools).Establish success metrics and evaluation frameworks for new automation initiatives, ensuring they improve efficiency without compromising customer experience.

Join our dynamic team at QIMA as a Customer Service Coordinator, where you will be the frontline representative of our commitment to excellence in customer service. We are looking for an enthusiastic individual who is passionate about providing outstanding support to our clients. You will play a crucial role in ensuring customer satisfaction and facilitating effective communication between our clients and internal teams.Your responsibilities will include managing customer inquiries, resolving issues, and providing information about our services and products. If you thrive in a fast-paced environment and have a knack for problem-solving, we invite you to apply!

Role Overview Nubank is looking for a Customer Service Analyst in Mexico City. This role focuses on supporting customers and improving how the company delivers service. Expect to review customer interactions, spot patterns, and suggest ways to enhance support strategies. What You Will Do Analyze customer service interactions and feedback Identify trends in customer needs and issues Work with the team to recommend improvements to service processes About Nubank Nubank is a growing fintech company that prioritizes innovation and customer satisfaction.