Technical Support Engineer

Join our dynamic team at Stripe as a Consumer Operations Associate. In this role, you will be instrumental in enhancing our customer experience, ensuring that our clients receive the highest level of service. You will collaborate with various departments to resolve customer inquiries efficiently and contribute to the continuous improvement of our operational processes.

Join our dynamic operations team at Scale AI, where you will play a pivotal role in optimizing our processes to drive revenue and ensure our commitments to customers are met with exceptional quality and timeliness. Your expertise will be crucial in managing our supply operation funnel by developing and implementing innovative solutions, tools, and processes in collaboration with cross-functional teams, including Customer Operations, Product Operations, and Product Managers.In this role, you will tackle unprecedented challenges, demonstrating relentless determination to achieve outstanding results through pilots, tests, and experiments. Your ability to devise creative solutions will be essential in overcoming bottlenecks. This unique opportunity blends operational responsibility with significant influence over our critical outcomes, positioning you at the core of Scale's daily operations. We are looking for a scrappy, analytical, and empathetic individual who is focused on results and has the drive to inspire others.Key Responsibilities:Develop and implement key operational processes that are critical to our success.Oversee the daily delivery of customer commitments, ensuring satisfaction.Establish an effective feedback loop involving frontline teams, product development, strategy, and customers.Work collaboratively with various stakeholders to enhance processes for both new and existing customers.

Role overview Ebury is hiring a Technical Operations Engineer for its Mexico City office. This hybrid position requires four days onsite and one day remote each week. The role is part of the support engineering team, focusing on operational support throughout the company’s technology systems. Responsibilities Troubleshoot problems with applications, services, and infrastructure reported by users of Ebury’s internally built systems. Verify and document technical issues and bugs to keep tracking and escalation accurate. Manage incidents, communicate with stakeholders, and coordinate with development teams as needed. Work alongside Software Engineering to define support workflows and monitoring for new products and projects. Collaborate with trusted vendors to resolve service-related events. What Ebury offers Recognition and rewards for impact in a results-driven, growth-focused organization. Emphasis on excellence and high-quality work. Personal responsibility with the freedom to own tasks. An inclusive, collaborative culture that values diversity and supports all team members. Ongoing professional development through career mapping, regular performance reviews, and training. Location and work schedule This position is based in Mexico City. The hybrid work model includes four days in the office and one day working from home each week.

Appian seeks an Associate Technical Consultant based in Mexico City. The position centers on delivering software solutions and guiding clients through each stage of implementation. Key responsibilities Collaborate with cross-functional teams to move client projects forward Communicate directly with clients to gather and clarify requirements Assist in deploying Appian technology as part of project delivery Location This role is based in Mexico City, Mexico.

Role overview Stripe is hiring an Operations Associate for the Product Support Operations team in Mexico City. This position focuses on refining product support processes and helping deliver strong service to customers. The role involves close collaboration with teams across the company to make operations more efficient and improve how customers experience Stripe’s products.

Join Stripe as a Credit Risk Operations Associate and be an integral part of our dynamic team. In this role, you will support our mission to provide seamless financial solutions while ensuring robust risk management practices. Your analytical skills and attention to detail will contribute to mitigating risks and enhancing our operational efficiency.

At Darwin AI, we believe that individuals should focus on what only humans can do—empathy, creativity, and strategy. Everything else, the repetitive and tedious tasks, can be handled by AI. Discover more about us here.As an Operations Associate, you will work closely with the Head of Operations to ensure our processes are as intelligent as our technology. We are looking for a proactive individual with an ownership mentality who isn’t afraid to get their hands dirty and is eager to learn how to scale an AI startup from the inside.What Will You Do?1. Process Optimization: Identify flaws in current workflows and design and implement enhancements in Onboarding, Customer Success, and Support.2. Strategic Intervention: Directly engage with accounts needing assistance, proposing and executing solutions to enhance customer experience.3. Data-Driven Analysis: Utilize Excel/Sheets to analyze operational metrics and uncover improvement opportunities.4. Customer Voice: Gather critical user feedback to assist the product team in prioritizing the roadmap.5. Documentation: Create the "bible" of our processes to enable orderly team growth.

Stripe is looking for an Operations Associate in Mexico City to focus on Financial Crimes and Anti-Money Laundering (AML) investigations. This role centers on analyzing and investigating financial transactions to spot potential fraudulent activity. Careful attention to detail and strong analytical skills are essential for supporting Stripe’s commitment to secure and trustworthy payments. Key responsibilities Analyze financial transactions to detect and investigate suspicious or potentially fraudulent activities. Support the development and execution of risk management strategies. Work with internal teams and stakeholders to strengthen compliance procedures. Who succeeds in this role Detail-oriented professionals with a strong analytical mindset. Individuals comfortable collaborating across teams and adapting to evolving priorities. This position offers the chance to contribute directly to Stripe’s efforts in maintaining secure financial operations. The work environment values insight, teamwork, and a proactive approach to risk and compliance.

Join Our Dynamic TeamAbout StripeAt Stripe, we are revolutionizing the way businesses operate by providing a robust financial infrastructure platform. Our services empower millions of companies, from the world's largest corporations to innovative startups, to handle payments seamlessly, boost revenue, and explore new business horizons. With our mission to elevate the GDP of the internet, we invite you to be part of a transformative journey that puts the global economy within the reach of everyone.About Our TeamAs our user base expands, we encounter unique challenges that require creative and scalable operational solutions. The Stripe Delivery Center (SDC) is pivotal in providing the necessary operational leverage and broadening our capabilities to support both external clients and internal teams. Our Mexico City office serves as a vibrant hub focused on collaboration, innovation, and excellence, dedicated to reshaping the financial landscape globally.Become part of a mission-driven community that prioritizes enhancing the global economy while celebrating achievements together. We foster a culture of inclusivity and support, valuing every team member’s contributions as we handle over a million support cases yearly, empowering our users to not just solve problems but achieve their goals.Your RoleAs a member of the Payments Health Operations team, your primary responsibility will be to monitor and optimize payment performance for our largest clients. You will triage, investigate, and respond to any regressions in authentication and cost rates. Your role will involve conducting in-depth analyses of performance issues, assisting our product support and technical account management teams, and engaging with users and various internal teams at Stripe. Your contributions will help our clients maximize acceptance rates while minimizing costs and fraud.You'll be at the heart of Stripe's platform, ensuring the reliability of our payment infrastructure and the overall health of our ecosystem. The Technical Operations roles within Payments are dynamic and critical to Stripe's success, bridging the gap between product/platform engineers and financial partners to facilitate smooth operations.

Join Stripe as a Risk Operations Associate in our User Policy Operations team, where you will play a pivotal role in safeguarding our platform and ensuring a seamless user experience. You will be responsible for analyzing risk-related data, implementing user policies, and collaborating with cross-functional teams to mitigate potential threats. This is an exciting opportunity for individuals who are passionate about risk management and operational excellence.

Role Overview Stripe is hiring a Tech Operations Associate in Mexico City. This entry-level role is designed for recent graduates ready to begin a career in technology operations. As part of Stripe’s operations team, you will help keep systems running reliably and efficiently. What You Will Do Support day-to-day technology operations Work alongside experienced team members to resolve issues and improve processes Contribute to Stripe’s goal of expanding the economic infrastructure of the internet Who Should Apply Recent graduates interested in technology and operations Individuals eager to learn and develop new skills within a fintech company This position is based in Mexico City, Mexico.

Join Our TeamAbout StripeAt Stripe, our Mexico City office stands as a dynamic center committed to transforming the financial ecosystem for businesses across the globe. We foster a culture of collaboration, innovation, and excellence, where each team member contributes to our mission of enhancing the global economy and increasing the internet's GDP. Our work is not only about creating beautiful solutions but also celebrating our collective achievements along the way. We prioritize a supportive environment where every voice is valued, and our dedication is reflected in our handling of over a million support cases annually, empowering users to overcome challenges and reach their potential.The Financial Crimes TeamDid you know that only about 4% of the world’s GDP is derived from internet commerce? At Stripe, we see this as a vast opportunity for innovation and prosperity. However, the promise of a global online economy also comes with significant risks, as malicious actors threaten the trust and safety of digital platforms. Our Financial Crimes team plays a crucial role in safeguarding our services, ensuring compliance, and identifying individuals involved in money laundering and other financial crimes.Your RoleWe are seeking a passionate individual committed to combating financial crimes and adept at unraveling complex investigations. You should possess a natural curiosity and the ability to navigate ambiguity while devising creative solutions. Your primary responsibilities will include conducting thorough investigations, making informed account-level decisions, and providing recommendations for regulatory reporting. You will analyze data, assess various indicators, and draw conclusions based on your findings.The ideal candidate will have a background in financial crimes compliance, particularly within the fintech or e-commerce sectors.

Join our dynamic team at Stripe as a Fraud Operations Associate. In this role, you'll play a crucial part in safeguarding our platform against fraudulent activities. You will analyze data, identify patterns, and collaborate with various teams to implement solutions that enhance our fraud detection capabilities.

About Okta Okta is a global leader in identity solutions. The company’s platforms, including Auth0 and Okta, enable secure access to technology for individuals and organizations on any device or application. Okta’s tools support authentication, automation, and flexible access, helping businesses keep identity at the center of their security and growth strategies. Okta values diverse perspectives and welcomes lifelong learners who can bring unique backgrounds to the team. The company is committed to building a world where identity belongs to everyone. Role Overview: Associate Technical Account Manager – Auth0 Enterprise Location: Mexico City, Mexico This role sits within Okta’s Technical Account Management (TAM) team. TAMs help customers implement secure and scalable identity solutions, serving as trusted advisors throughout the customer journey. The team’s mission is to guide customers’ identity strategies, support their technical maturity, and help them maximize the value of Okta’s Auth0 products while maintaining strong security and supporting contract renewals. What You Will Do Work directly with enterprise customers on their Auth0 implementations, focusing on consumer and SaaS application authentication and authorization. Act as an identity coach, collaborating with a portfolio of well-known brands. Engage with technical stakeholders early in the customer lifecycle to understand their business goals, technical environments, and challenges. Help deliver strategic plans that address customer needs, support evolving objectives, and strengthen security. Support customers in realizing the full potential of their Auth0 platform investment. Who Thrives Here Technical experts who enjoy solving complex challenges with tangible impact. Individuals who work with urgency and a commitment to excellence. Lifelong learners eager to contribute their unique experiences to the team.

Role Overview Stripe is hiring a Risk Operations Associate focused on Verifications in Mexico City. This position helps protect the company’s operations by reviewing verification processes, spotting potential risks, and offering insights to strengthen systems and maintain security.

Join our dynamic Operations team at darwin-ai, where your passion for technology and customer service will shine! We are seeking an enthusiastic AI Operations Executive who is keen on leveraging artificial intelligence to create innovative solutions for our clients. This position is perfect for individuals who enjoy blending exceptional customer service skills with technical knowledge to develop AI assistants that drive business growth.Key Responsibilities: Manage the onboarding process for new client accounts. Engage with existing clients to identify new use cases, communicate updates, and support their business development using our tools. Deliver technical assistance to clients regarding the AI solutions implemented.

Join Leona: Transforming Healthcare TogetherAt Leona, we are dedicated to empowering individuals to take charge of their health and the health of their loved ones. Our ambitious mission is to revolutionize the interaction between patients and healthcare professionals, ensuring that quality care is accessible regardless of location.Our innovative platform enhances doctor-patient communication through WhatsApp, acting as an AI-driven clinical assistant to automate routine tasks and provide patients with 24/7 access to their healthcare providers.With teams in both San Francisco and Mexico City, our diverse group boasts extensive experience from successful tech companies such as Rappi, Uber, and Modern Fertility. We are proud to be backed by top investors, including General Catalyst and Accel.If you are eager to learn and contribute to building something extraordinary in an early-stage startup, we would love to meet you!The RoleAs a Business Operations Associate based in Mexico City (preferred), you will play a crucial role in shaping our operational strategies and processes to enhance efficiency and scalability.

About PayJoyAt PayJoy, we are committed to transforming lives through financial empowerment. As a pioneering credit provider, we focus on serving underprivileged populations in emerging markets, helping them achieve financial stability and prosperity. Our innovative secured credit technology creates pathways for new customers to access the credit system, enabling them to enhance their quality of life. With our point-of-sale financing and credit card services, we empower our customers to embrace micro-entrepreneurship and navigate challenging times. Leveraging advanced machine learning, data science, and anti-fraud AI, we have positively impacted over 18 million customers as of 2025, all while maintaining strong profitability for sustained growth.About the RoleThe Merchant Operations Manager focusing on Operational Excellence is vital to our mission. This role is responsible for streamlining processes, enhancing operational efficiency, and ensuring strategic alignment across various projects. Key responsibilities include governance, resource management, performance measurement, and continuous improvement, utilizing agile methodologies and project management best practices to drive success.

Join our dynamic team at Arketa as a Technical Support Engineer, where you'll be the cornerstone of our customer service excellence. In this role, you'll troubleshoot technical issues, provide solutions, and ensure customer satisfaction. We are looking for a proactive individual who thrives in a fast-paced environment and is passionate about technology and helping users.