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Technical Support Engineer

incident.ioSan Francisco
On-site Full-time

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Experience Level

Entry Level

Qualifications

Strong problem-solving skills and technical aptitude. Excellent communication abilities, both verbal and written. Experience in customer support or a technical role is preferred. Familiarity with incident response and site reliability engineering concepts is a plus. Ability to work in a fast-paced, collaborative environment.

About the job

Join Our Team as a Technical Support Engineer

At incident.io, we are redefining the landscape of incident response through our pioneering AI platform. Our mission is to empower teams to significantly enhance their incident response times and bolster reliability. We seamlessly integrate on-call management, incident response, AI-driven site reliability engineering (SRE), and status updates within a single platform, ensuring swift responses, minimized downtime, and transparent communication with customers.

Since our inception in 2021, we have proudly supported over 1,500 organizations—including industry giants like Netflix, Airbnb, and Block—to manage upwards of 500,000 incidents. Each month, tens of thousands of professionals from Engineering, Product, and Support leverage incident.io to restore services rapidly, collaborate effectively under pressure, and maintain focus on core development goals.

We are a rapidly expanding, ambitious team that is passionately dedicated to our customers, the quality of our product, and creating extraordinary experiences. With $100M raised from esteemed investors such as Index Ventures, Insight Partners, and Point Nine, along with contributions from founders and executives of leading tech companies, we are positioned for exciting growth.

The Team

The Technical Support Team is often the first point of contact for our customers, playing a vital role in ensuring they receive unparalleled service and support. As part of Product Development, our team is instrumental in delivering an exceptional user experience.

We routinely engage with customers via calls to discuss optimal approaches and address technical challenges, including bug resolutions. Our collaboration with Product and Engineering teams ensures that we are integral to delivering the highest quality product possible.

Your Role

As a Technical Support Engineer, you will be at the forefront of customer engagement, delighting clients by effectively resolving their technical challenges.

About incident.io

incident.io is a trailblazer in the field of AI-powered incident response, designed to enhance organizational efficiency and reliability. Our comprehensive platform consolidates various crucial aspects of incident management, allowing teams to respond promptly and keep stakeholders informed, ultimately leading to improved service reliability across industries.

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