companyCertifyOS logo

Technical Support Engineer

On-site Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Unlock Your Potential

Generate Job-Optimized Resume

One Click And Our AI Optimizes Your Resume to Match The Job Description.

Is Your Resume Optimized For This Role?

Find Out If You're Highlighting The Right Skills And Fix What's Missing

Experience Level

Entry Level

Qualifications

The ideal candidate should have a strong technical background, excellent problem-solving skills, and a commitment to providing exceptional customer service in a dynamic healthcare SaaS environment.

About the job

About CertifyOS:
At CertifyOS, we are revolutionizing healthcare by providing the foundational infrastructure for next-generation provider data products. Our platform serves as the definitive source of truth for provider data, ensuring efficiency, accessibility, and innovation in healthcare. We empower users with seamless access to actionable data across the entire healthcare ecosystem.

What makes us unique? Our state-of-the-art, API-first, UI-agnostic platform excels in automating licensing, enrollment, credentialing, and network monitoring. With direct connections to hundreds of primary sources, we enhance visibility throughout the provider network management process. Our seasoned team, boasting over 25 years of collective experience at Oscar Health, is supported by renowned venture capital firms sharing our vision of a transformative healthcare cloud that eliminates barriers to provider data.

At CertifyOS, we believe technology is only as good as the people behind it. We cultivate a meritocratic environment that values every voice and fosters trust, transparency, and accountability. We invite passionate individuals to join us on this exciting journey to redefine healthcare data infrastructure.

Role Overview
We are on the lookout for a dedicated Technical Support Engineer (TSE) who will adeptly resolve technical challenges faced by our customers and internal teams. This pivotal role connects the dots between customers, operations, and engineering, focusing on troubleshooting platform issues, investigating data and integration challenges, and ensuring prompt resolutions while upholding stringent SLAs.
The ideal candidate will possess strong technical skills, be detail-oriented, customer-centric, and thrive in a fast-paced healthcare SaaS environment.

Key Responsibilities

Customer & Ticket Support
Manage and oversee technical support tickets from initiation to resolution using tools like Zendesk or Jira.
Investigate and rectify platform issues, data inconsistencies, automation failures, and workflow errors.
Document findings, root causes, and resolutions clearly for each issue.
Provide timely updates to customers and internal stakeholders to ensure transparency and confidence.

Technical Troubleshooting
Analyze logs, API responses, database records, and system behavior to pinpoint root causes.
Conduct SQL queries and troubleshoot effectively to resolve issues.

About CertifyOS

CertifyOS is at the forefront of healthcare innovation, dedicated to creating a platform that simplifies provider data management and enhances the overall healthcare experience. Our commitment to excellence and a collaborative work culture sets us apart in the industry.

Similar jobs

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.