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Technical Support Engineer II

StoryblokRemote - Mexico
Remote Full-time

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Experience Level

Experience

Qualifications

We are looking for a skilled Technical Support Engineer II to enhance our Support team. You will be responsible for managing escalated tickets and troubleshooting complex issues independently. With your extensive knowledge of Content Management Systems (CMS) and web technologies, you will provide exceptional support to our clients, ensuring smooth operations and effective problem resolution. Your role will encompass managing cases from initiation to resolution, prioritizing prompt responses, and consistently exceeding customer expectations. You will work closely with cross-functional teams, including technical support, sales, and partner account managers, to streamline processes and enhance customer satisfaction. Your insights will also contribute to product improvements and updates based on customer feedback, playing a crucial role in our ongoing success.

About the job

Join Storyblok, a leading headless CMS platform that empowers marketers and developers to thrive in the AI-driven content landscape. Our solution facilitates the delivery of structured and consistent content across various platforms including websites, applications, and AI search functionalities.

Marketers benefit from a visual editor equipped with reusable components, in-context previews, and efficient workflows, allowing for rapid launches while maintaining brand integrity. Developers have the flexibility to utilize their preferred frameworks, with seamless integrations through our API-first architecture. This unified approach provides brands with a reliable source of truth for accurate, adaptable, and measurable content.

Renowned brands like Virgin Media O2, Oatly, and TomTom leverage Storyblok to amplify their market impact. Experience the transformative power of Joyful Headless™.

WHAT WE OFFER YOU

By joining our dynamic team, you will be part of a company that values innovation and collaboration. Enjoy these benefits:

  • Monthly remote work stipend to cover home internet and electricity costs, alongside an initial home office equipment package (laptop, keyboard, monitor, etc.)
  • Post-onboarding home office equipment upgrade or a membership to a local co-working space
  • Sick leave benefits, parental leave, and 25 days of annual leave plus local national holidays
  • Personal development fund for courses, books, conferences, and materials
  • Participation in the Virtual Stock Option Plan (VSOP)
  • Annual international team-building trips, along with quarterly and monthly online meet-ups
  • Flexible work schedules that promote a healthy work-life balance in a fully remote environment
  • Join an international team that values fun while working hard to achieve common goals.

About Storyblok

Storyblok is at the forefront of the headless CMS revolution, enabling brands to craft exceptional content experiences. Our platform is designed for both marketers and developers, facilitating the creation and management of content in an efficient, flexible, and scalable manner. Join us and be part of a transformative journey in the content management domain.

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