About the job
Sigma Computing continues to expand its global reach, and the Technical Support Engineering team is growing to meet the needs of a larger user base. Based in London, this role supports customers using the Sigma platform and works closely with internal teams to address a wide range of technical, business, and data-related questions. Sigma’s commitment to customer service was recently recognized with the 2024 Stevie Gold Award.
Role overview
Technical Support Engineers in this position serve as a key point of contact for customers, helping to resolve issues and improve the overall user experience. The role involves frequent collaboration with Product, Engineering, and Go-to-Market teams to troubleshoot complex challenges, find solutions, and contribute to the ongoing improvement of both the Sigma platform and internal support processes.
What you will do
- Work directly with Sigma customers and the pre-sales team to troubleshoot and resolve complex technical problems.
- Partner with the development team to create tools and best practices for diagnosing issues and enhancing service performance.
- Coordinate with backend, frontend, devops, design, product, and go-to-market teams to deliver a strong user experience.

