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Technical Support Engineer - EMEA

PostmanLondon, UK
On-site Full-time

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Experience Level

Entry Level

Qualifications

What You’ll DoBecome a technical authority on the Postman platform. Take ownership of customer-reported issues, ensuring resolution from start to finish. Research, diagnose, troubleshoot, and develop solutions for customer challenges. Collaborate with engineering, product, and customer teams to expedite resolutions. Streamline processes, conduct experiments, maintain internal tools, and create proofs-of-concept for users. Contribute to our FAQs, enhancing our customer knowledge base. Engage with Postman’s developer community of over 15 million through our support channels and public GitHub issue tracker. Meet key performance metrics related to customer satisfaction (CSAT), responsiveness, and successful resolution iterations.

About the job

Who Are We?

Postman stands at the forefront of the API revolution, serving over 45 million developers and 500,000 organizations globally, including 98% of the Fortune 500. Our mission is to empower developers and professionals around the world to foster an API-first ecosystem by simplifying the API lifecycle and enhancing collaboration—enabling users to build superior APIs with greater speed.

Based in San Francisco, we have established offices in Boston, New York, Austin, Tokyo, London, and Bangalore—the birthplace of Postman. As a privately held company, we are backed by leading investors such as Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Discover more about us at postman.com or connect with us on X via @getpostman.

P. S: We highly recommend reading The "API-First World" graphic novel to gain insights into our vision at Postman.

The Opportunity

We are on the lookout for a Technical Support Engineer to join our dynamic team, delivering exceptional service for a globally recognized SaaS company with millions of users. In this role, you will engage with customers—both technical and non-technical—across various support channels, including phone support. Familiarity with programming languages such as JavaScript, Node.js, and PHP is highly advantageous. We encourage you to apply even if you don’t meet every requirement; we value diverse backgrounds, including those without prior customer-facing experience.

Location requirement: We are seeking candidates located in London, UK.

Timezone alignment: This role operates on London time (GMT/BST).

About Postman

Postman is not just an API platform; it's a community of innovators and creators. Our goal is to simplify and enhance the API development process, enabling users to share their creativity and expertise globally. Join us in shaping the future of the API-first world.

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