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Technical Support Engineer at Wispr Flow | San Francisco

Wispr FlowSan Francisco
On-site Full-time

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Experience Level

Entry Level

Qualifications

Your RoleWe’re in search of a dynamic individual who thrives in high-pressure environments characterized by volume, speed, and efficiency. Think of yourself as an emergency response professional, adept at managing a fast-paced influx of tickets, eagerly tackling both the routine and complex challenges that arise. As a key player in our support team, you will ensure timely resolution of customer inquiries, streamlining processes to eliminate backlogs and enhance customer satisfaction. Key ResponsibilitiesManage a high volume of incoming support tickets with efficiency, addressing both straightforward and intricate issues with the same level of professionalism. Document escalations clearly to facilitate smooth transitions for your colleagues. Maintain a steady flow in the support queue, ensuring no backlog or bottlenecks. Continuously enhance your skills and contribute to the evolution of our customer support methodologies.

About the job

Join the Team at Wispr Flow

At Wispr Flow, we're revolutionizing the way you interact with technology, making it as effortless as conversing with a close friend.

Our voice dictation platform has become the go-to choice for users, surpassing traditional keyboard interactions due to its unparalleled accuracy and context awareness. Whether on a desktop or mobile device, we ensure seamless communication.

Looking forward to 2026, we aim to expand our capabilities beyond dictation, focusing on creating a sophisticated framework for native actions that reliably understands user intent.

Our diverse team, comprised of AI researchers, designers, growth specialists, and engineers, is dedicated to redefining human-computer interaction. We seek high-agency individuals who value open communication, prioritize user experience, and pay meticulous attention to detail. Our culture thrives on constructive debate, truth-seeking, and making a tangible impact.

Having achieved a remarkable growth of over 150% in revenue for the last four consecutive quarters and securing $81M in funding from top-tier venture capitalists, we are poised for continued success. As we gain momentum, the demand from our customers increases, prompting the expansion of our customer support team.

About Wispr Flow

Wispr Flow is at the forefront of transforming technology interaction through innovative voice dictation solutions. With a robust growth trajectory and a commitment to user-centric design, we are dedicated to redefining how users engage with their devices.

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