About the job
Sigma Computing is growing quickly, and the Technical Support Engineering team is scaling to meet the needs of a larger global user base. This team recently earned the 2024 Stevie Gold Award for Customer Service. As a Technical Support Engineer based in New York City, the work centers on helping customers solve technical, business, and data challenges using the Sigma platform. The role involves close collaboration with Product, Engineering, and Go-to-Market teams to troubleshoot complex issues, deliver solutions, and improve both the product and support experience.
What You Will Do
- Work directly with Sigma customers and pre-sales staff to identify and resolve complex technical problems.
- Partner with the development team to define best practices and build tools for diagnosing issues and improving service performance.
- Coordinate with teams across backend, frontend, DevOps, design, product management, and marketing to support a strong user experience.
- Join quarterly projects, provide periodic on-call support, and take on assignments that focus on automation and process improvements.

