About the job
Metaview is a pioneering AI company dedicated to revolutionizing the recruitment process. Our innovative AI agents empower leading organizations to hire with unprecedented speed and accuracy, automating tedious tasks and enhancing human capabilities for clients such as Brex, Affirm, Deel, ElevenLabs, and Airtable.
Founded by Siadhal and Shahriar, who gained invaluable experience scaling Uber and Palantir, we have successfully raised over $50 million from top-tier investors, with Google Ventures leading our Series B round. Our growth trajectory is impressive, with a 5x year-over-year increase, and our product has garnered enthusiastic feedback from customers. Our journey has been featured in prominent publications like Fortune, Forbes, TechCrunch, and The Times.
As we embark on this exciting journey, we invite individuals who are eager to tackle challenging and rewarding work to join our team.
How We Operate
At Metaview, we adhere to a core principle: velocity. This translates into:
Optimizing our processes to accelerate learning and growth.
Pursuing truly great work.
Fostering open and direct communication with complete context.
All while maintaining our hard-earned reputation for craftsmanship and quality.
The Role
We are establishing our inaugural dedicated technical support function to ensure our customers receive swift, expert troubleshooting and technical assistance on complex issues as we scale. As a Technical Support Engineer, you will become the authoritative expert on the inner workings of Metaview—analyzing logs, identifying patterns, and transforming unique issues into scalable solutions. You will collaborate closely with our Customer Success, Sales, and Engineering teams, taking ownership of internal tools and processes that enhance the efficiency of troubleshooting and promote self-service capabilities over time.
Key Responsibilities Include:
Assume full ownership of escalated technical issues, ensuring timely investigation and resolution.
Utilize internal logs and tools to diagnose problems, pinpoint root causes, and effectively differentiate between configuration, customer environment, and product-related issues.
Design and maintain streamlined internal tools that facilitate efficient troubleshooting processes.

