Technical Support Engineer at Luminance | London

Join our dynamic team at Colliers International EMEA for a 12-month placement as a Building Surveyor starting in July 2026. This role offers an exceptional opportunity for recent graduates or those looking to gain valuable hands-on experience in the surveying sector. You will be involved in various projects, working closely with senior professionals while developing your skills in building assessments, project management, and client interactions.

Join Verkada as a Technical Support Engineer for a 12-month industrial placement! This role is perfect for individuals eager to work in a dynamic environment, providing exceptional technical assistance and support to our clients. You will gain hands-on experience with cutting-edge technology while developing your problem-solving skills and enhancing customer satisfaction.

Join Acturis Ltd. as a Technical Support Analyst during your placement year! This role is perfect for students looking to gain hands-on experience in technical support within a dynamic team in London. You will be responsible for assisting clients with technical issues, troubleshooting software problems, and providing exceptional customer service.

Join AECOM as an Industrial Placement Student in the vibrant cities of London or St Albans during the summer of 2026. This is an exciting opportunity for undergraduate students to gain hands-on experience in a dynamic and innovative environment. As part of our team, you will have the chance to work on impactful projects that shape the future of infrastructure and environmental sustainability.

Join zip as a Senior Technical Support Engineer and play a pivotal role in ensuring our customers receive unparalleled technical assistance. You will be responsible for troubleshooting complex issues, guiding customers through technical challenges, and providing exceptional support. This position requires a proactive and problem-solving mindset, as well as the ability to work collaboratively in a fast-paced environment.

About Chalk Chalk is revolutionizing the data platform for the next generation of machine learning applications. We eliminate the complexity, latency, and scalability hurdles that have historically limited ML capabilities. Our platform delivers Rust-speed performance combined with intuitive tools that developers appreciate. Major companies rely on Chalk for various applications, including preventing fraudulent credit card transactions, identity verification, and optimizing clean energy utilization. Recently, we secured a $50 million Series A funding round led by Felicis. About the Role As a Technical Support Engineer at Chalk, you will be the first point of contact for technical assistance, ensuring that our clients enjoy outstanding experiences with our products. You will engage directly with clients in various sectors, including finance, healthcare, and e-commerce, aiding them in troubleshooting and maximizing the efficiency of Chalk's platform. This position provides a unique chance to gain in-depth knowledge of our technology, collaborate closely with our Engineering and Forward Deployed Engineering teams, and make a significant contribution to customer satisfaction and product excellence. What You Will Do Deliver front-line technical support to Chalk customers, swiftly diagnosing and resolving technical issues. Work alongside the Engineering team to escalate and effectively address complex issues. Acquire comprehensive product knowledge to assist customers in deriving maximum value from Chalk. Document solutions, generate knowledge-base articles, and share insights to prevent recurring issues. Spot areas for enhancing product reliability, usability, and overall customer satisfaction. What We're Looking For A technical background with experience in technical support or software engineering. Proficiency in Python and SQL. Strong troubleshooting, problem-solving, and analytical skills. Exceptional written and verbal communication abilities. Capability to collaborate effectively with both technical and non-technical teams. Prior experience in customer-facing technical roles is highly desirable. Bachelor's degree in Computer Science or a related field.

Join our dynamic team at dev2 as a Technical Support Engineer specializing in stairlifts. In this role, you will provide top-tier technical assistance to customers, ensuring their stairlift systems operate smoothly and efficiently. You will troubleshoot issues, offer solutions, and guide clients through maintenance procedures.This position requires a proactive approach to problem-solving, great communication skills, and a passion for helping others. If you possess a technical background and enjoy working in a customer-focused environment, we want to hear from you!

About SemgrepSemgrep is a leading innovator in code security, designed to empower developers to create with confidence. Our platform enables teams to identify, flag, and resolve genuine security issues before deployment, leveraging adaptive security that evolves as they code. Semgrep provides real-time coding protection and insights, allowing developers to maintain their pace without compromising security. With its learning AI, Semgrep minimizes false positives and prioritizes actionable vulnerabilities, earning the trust of 95% of security reviewers across over 6 million findings. Our solutions significantly reduce the burden on AppSec teams, allowing them to focus on critical tasks.Founded in San Francisco and supported by top-tier venture firms including Menlo Ventures and Sequoia Capital, Semgrep is recognized by Gartner for its excellence in Application Security Testing. We are proud to serve renowned clients like Snowflake, Dropbox, and Figma. Discover more at semgrep.dev.About the RoleThe Senior Technical Support Engineer (TSE) plays a vital role within our Customer Success Organization. In this position, you will engage with existing and potential clients to swiftly diagnose, replicate, and resolve technical issues. Acting as the primary contact for support inquiries via email, Slack, and support cases, you will address challenges related to our Semgrep product suite, including Semgrep SAST, Supply Chain, and Secrets solutions. This customer-facing role offers exposure to various teams within Semgrep, such as Engineering, Product Management, and Sales, creating ample opportunities for professional growth in a dynamic environment.Location Expectations: This role is fully remote, with the requirement that the candidate is based in the UK.We value problem-solving skills over specific backgrounds. If you find this role exciting but do not meet all the criteria, we encourage you to apply!Key ResponsibilitiesAnalyze, reproduce, and resolve complex technical issues raised by customers.Manage customer inquiries from initial creation to resolution.

Who Are We?Postman stands at the forefront of the API revolution, serving over 45 million developers and 500,000 organizations globally, including 98% of the Fortune 500. Our mission is to empower developers and professionals around the world to foster an API-first ecosystem by simplifying the API lifecycle and enhancing collaboration—enabling users to build superior APIs with greater speed.Based in San Francisco, we have established offices in Boston, New York, Austin, Tokyo, London, and Bangalore—the birthplace of Postman. As a privately held company, we are backed by leading investors such as Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Discover more about us at postman.com or connect with us on X via @getpostman.P.S: We highly recommend reading The "API-First World" graphic novel to gain insights into our vision at Postman.The OpportunityWe are on the lookout for a Technical Support Engineer to join our dynamic team, delivering exceptional service for a globally recognized SaaS company with millions of users. In this role, you will engage with customers—both technical and non-technical—across various support channels, including phone support. Familiarity with programming languages such as JavaScript, Node.js, and PHP is highly advantageous. We encourage you to apply even if you don’t meet every requirement; we value diverse backgrounds, including those without prior customer-facing experience.Location requirement: We are seeking candidates located in London, UK.Timezone alignment: This role operates on London time (GMT/BST).

Senior Technical Support EngineerLocation: London (Hybrid)About SwapAt Swap, we are revolutionizing the landscape of modern commerce through our AI-native platform, which seamlessly integrates backend operations with innovative storefront experiences.Designed for brands eager to sell anything, anywhere, Swap centralizes global operations and empowers intelligent workflows, enabling businesses to make informed decisions with real-time data. Our comprehensive range of products includes solutions for cross-border transactions, tax management, returns handling, demand planning, and our state-of-the-art agentic storefront, providing merchants with full transparency and the confidence to act decisively.We are committed to fostering a workplace culture that champions clarity, creativity, and shared ownership as we redefine the future of global commerce.About the RoleAs a Senior Technical Support Engineer, you will serve as the principal technical liaison for complex customer issues, engaging with both frontend and backend systems, integrations, and data pipelines. This role is hands-on and customer-oriented, emphasizing in-depth troubleshooting, guiding technical implementations, and collaborating closely with Engineering, Product, and Customer Success teams to ensure swift resolutions and continuous improvements.You will tackle real-world challenges, enhance documentation and tools, and relay customer insights back into our product development. To excel in this position, you will need exceptional problem-solving abilities, clear and empathetic communication skills, a sense of ownership, curiosity, and the aptitude to juggle multiple priorities in a dynamic environment.Key ResponsibilitiesAct as the primary technical contact for customer-reported issues and provide assistance to merchants using Swap’s services.Investigate, triage, and resolve issues across frontend, backend, integrations, and data pipelines.Utilize logs, API responses, system behavior, and internal tools to diagnose root causes effectively.Guide customers through troubleshooting steps with friendly and actionable advice.Maintain comprehensive records of known issues, resolutions, and workarounds.Assist customers with technical setup, including APIs, webhooks, data pipelines, and system configuration.Support the deployment of custom workflows and integration patterns that align with Swap’s infrastructure.Provide assistance to customers utilizing e-commerce platforms such as Shopify and similar ecosystems.

About PMGRecognized as one of the Ad Age Best Places to Work for 11 consecutive years and featured in Fast Company Best Workplaces for Innovators since 2022, PMG is a pioneering global marketing services and technology firm dedicated to empowering individuals and brands to realize their full potential. Our commitment to collective achievement drives us to leverage innovative business strategies, creative solutions, data insights, and our proprietary operating system, Alli, in delivering exceptional digital experiences and media strategies.With a diverse team of over 900 professionals worldwide, we collaborate with leading brands such as Apple, Nike, Sephora, and more, executing campaigns across more than 85 countries.Your RoleAs a Technical Product Support Engineer III at PMG, you will play a pivotal role in enhancing the user experience of our proprietary platform, Alli. Collaborating with product managers, engineers, and technical operations teams, you will ensure that every support interaction is seamless, informative, and solution-focused.You'll connect with various teams across the organization—from media teams executing campaigns to developers implementing new features to client strategy partners utilizing the platform's insights. Your ability to translate user inquiries into actionable insights and improvements will be vital in bridging the gap between users and developers.If you are passionate about solving technical challenges, leveraging feedback for enhancements, and helping others achieve success, you will thrive as a Technical Product Support Engineer III.Key ResponsibilitiesAct as the primary contact for platform support, troubleshooting technical issues, answering inquiries, and ensuring users leave with clear understanding and confidence.Manage and enhance support workflows within our service desk, optimizing intake forms, ticket routing, and SLAs to ensure efficient resolution processes.Collaborate with product, engineering, and operations teams to escalate complex issues, conduct root cause analysis, and initiate ongoing platform improvements.Develop and maintain automation solutions and self-service tools to empower users in resolving common issues swiftly and independently.Utilize dashboards and reporting tools to monitor performance and identify areas for enhancement.

Start Date & Duration: September 2026 for a 12-month periodAre you ready to dive into a placement that offers commercial frontline responsibilities and the chance to engage in live client projects? Our Client Service Placement program might be the perfect fit for you.Consider the Client Service Placement program if:You thrive in a dynamic, target-oriented environment.You have a client-first approach in everything you do.You excel in high-pressure situations and love working against tight deadlines.You are determined, resilient, and eager to take initiative to drive results.A Day in the Life of a Client Service Placement:In this role, you will serve as the vital link between our clients and the expert knowledge they require. Your day will involve managing various projects for investors, strategists, and dealmakers at prestigious client organizations, all seeking expert insights to guide their decision-making processes. This is a highly communicative, frontline role that demands multitasking across several projects simultaneously.Your key responsibilities will include:Recruiting Experts: Spend a significant portion of your day on the phone connecting with experts who are ideal fits for your clients’ projects, often under tight deadlines.Understanding Project Context: Grasp the nuances of the projects and the market conditions along with the legal and regulatory frameworks that shape the environments in which your clients and experts operate.Owning Your Projects: Take charge of all aspects of your projects, from initiating and managing client-expert communications to meticulously scheduling calls for seamless collaboration.Why Succeeding as a Client Service Placement is Important:Get an introduction to the business landscape without being confined to any single industry.Develop valuable commercial and client management skills in professional communication, negotiation, persuasion, and project management.Receive mentorship, dedicated time with senior leadership, and the opportunity to present a business-related project to our co-founder and Region Head.Potential for full-time employment after graduation. Explore our commercial career paths here.Participate in a unique training curriculum that starts with intensive on-the-job learning.

Sigma Computing continues to expand its global reach, and the Technical Support Engineering team is growing to meet the needs of a larger user base. Based in London, this role supports customers using the Sigma platform and works closely with internal teams to address a wide range of technical, business, and data-related questions. Sigma’s commitment to customer service was recently recognized with the 2024 Stevie Gold Award. Role overview Technical Support Engineers in this position serve as a key point of contact for customers, helping to resolve issues and improve the overall user experience. The role involves frequent collaboration with Product, Engineering, and Go-to-Market teams to troubleshoot complex challenges, find solutions, and contribute to the ongoing improvement of both the Sigma platform and internal support processes. What you will do Work directly with Sigma customers and the pre-sales team to troubleshoot and resolve complex technical problems. Partner with the development team to create tools and best practices for diagnosing issues and enhancing service performance. Coordinate with backend, frontend, devops, design, product, and go-to-market teams to deliver a strong user experience.

About GigsAt Gigs, we are revolutionizing the mobile services landscape with our innovative operating system—a platform that enables tech companies to seamlessly integrate global connectivity into their products.Similar to how Stripe empowers businesses to implement payment solutions swiftly, Gigs allows platforms to effortlessly incorporate connectivity, bridging the gap between traditional telecom and modern technology. From fintech companies launching mobile services to HR platforms providing work phone plans, we streamline provisioning and simplify the complexities of telecom.Our team, consisting of around 100 talented individuals across the US and Europe, is supported by nearly $100 million in funding from illustrious investors such as Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech companies, we attract early-stage engineers, product innovators, and business strategists from renowned organizations like Stripe, Airbnb, and Shopify, all working towards overcoming intricate technical and regulatory challenges to make connectivity truly seamless.If you are passionate about curiosity, creativity, and the opportunity to influence the future of telecom, we invite you to apply!Our Core ValuesWe thrive in a complex environment and are determined to solve significant challenges. We seek individuals who rise to the occasion when difficulties arise.Speed. We operate with agility and meet ambitious deadlines, treating every week as an opportunity.Ownership. If you notice an issue, take the initiative to resolve it. We value proactive problem-solving.Customer Obsession. Our customers’ success is our priority.Ambiguity. We are building pioneering technology in a multifaceted domain, relying on sound judgment and instinct for decision-making.First Principles. We question the status quo and strive to understand the reasoning behind established methods.The RoleAs a Technical Support Engineer, you will be the cornerstone of our technical support operations. Your commitment to excellence will shine through in every interaction—whether assisting business clients or end-users—demonstrating your ability to adapt to diverse perspectives. You won’t merely manage the support queue; you will take full ownership to ensure seamless operations.In this position, you will be the primary escalation point for intricate connectivity issues that challenge our Tier 1 partners, navigating the technical landscape with expertise.

Metaview is a pioneering AI company dedicated to revolutionizing the recruitment process. Our innovative AI agents empower leading organizations to hire with unprecedented speed and accuracy, automating tedious tasks and enhancing human capabilities for clients such as Brex, Affirm, Deel, ElevenLabs, and Airtable.Founded by Siadhal and Shahriar, who gained invaluable experience scaling Uber and Palantir, we have successfully raised over $50 million from top-tier investors, with Google Ventures leading our Series B round. Our growth trajectory is impressive, with a 5x year-over-year increase, and our product has garnered enthusiastic feedback from customers. Our journey has been featured in prominent publications like Fortune, Forbes, TechCrunch, and The Times.As we embark on this exciting journey, we invite individuals who are eager to tackle challenging and rewarding work to join our team.How We OperateAt Metaview, we adhere to a core principle: velocity. This translates into:Optimizing our processes to accelerate learning and growth.Pursuing truly great work.Fostering open and direct communication with complete context.All while maintaining our hard-earned reputation for craftsmanship and quality.The RoleWe are establishing our inaugural dedicated technical support function to ensure our customers receive swift, expert troubleshooting and technical assistance on complex issues as we scale. As a Technical Support Engineer, you will become the authoritative expert on the inner workings of Metaview—analyzing logs, identifying patterns, and transforming unique issues into scalable solutions. You will collaborate closely with our Customer Success, Sales, and Engineering teams, taking ownership of internal tools and processes that enhance the efficiency of troubleshooting and promote self-service capabilities over time.Key Responsibilities Include:Assume full ownership of escalated technical issues, ensuring timely investigation and resolution.Utilize internal logs and tools to diagnose problems, pinpoint root causes, and effectively differentiate between configuration, customer environment, and product-related issues.Design and maintain streamlined internal tools that facilitate efficient troubleshooting processes.

Join Synthesia, the premier AI video platform trusted by over 90% of Fortune 100 companies. Established in 2017 and headquartered in London, we have expanded our presence across Europe and the US, driving innovation in visual communication and enterprise skill enhancement.As the AI landscape evolves, so do we. Our cutting-edge products empower organizations to improve communication and develop skills, placing people at the heart of successful enterprises.Following a remarkable Series E funding round that secured $200 million, our valuation has soared to $4 billion. With over $530 million in total funding from esteemed investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, we are backed by industry leaders from Stripe, Datadog, Miro, and Webflow.About the RoleAs a Technical Support Associate at Synthesia, you will play a pivotal role in delivering exceptional first-line technical support to our enterprise clientele. You will engage in technical investigations, efficiently resolve customer inquiries, and progressively tackle more complex scenarios while honing your technical and analytical skills.Collaborating closely with seasoned Technical Support Specialists and Engineers, you will gain invaluable exposure to a variety of technical systems, enhancing both customer satisfaction and internal support processes. This position offers a fantastic opportunity to kickstart or elevate your career in technical support within a dynamic SaaS environment.

Join the DeepL TeamDeepL is a pioneering AI product and research company dedicated to creating secure, intelligent solutions for intricate business challenges. Our Language AI platform is trusted by over 200,000 business clients and millions of individuals in 228 markets worldwide, facilitating human-like translations, enhanced writing, and real-time voice translation.Established in 2017 by CEO Jaroslaw "Jarek" Kutylowski, our team has grown to over 1,000 enthusiastic employees, backed by prestigious investors like Benchmark, IVP, and Index Ventures.Our mission is to lead globally in reliable, intelligent AI technology, creating products that enhance communication, foster connections, and make impactful changes. We are on the lookout for talented individuals like you to join us on this exciting journey. If you're eager to influence the future of AI and advance your career in a dynamic, purpose-driven setting, DeepL is where you belong.What Makes Us UniqueAt DeepL, we combine state-of-the-art AI technology with meaningful work and a culture that nurtures personal growth. Our team consists of innovators, researchers, and creators united by a common goal: to empower individuals by making work simpler, smarter, and more connected.Feedback from our employees about working at DeepL is overwhelmingly positive, likely due to our technology that enhances communication for millions or the trust, curiosity, and care that define our culture.Joining DeepL means becoming part of a team committed to innovation, growth, and well-being. Explore more about life at DeepL on our LinkedIn, Instagram, and our Blog.About the RoleWe are seeking a Senior Technical Support Engineer to join our Customer Support team. In this role, you will handle our most intricate support cases related to our API and enterprise products. You will act as the escalation point for issues surrounding authentication, provisioning, integrations, and complex product functionalities. As our enterprise business continues to grow, this role will be vital in bridging customer needs with our Engineering and Product teams.

Join Amplitude as a Senior Technical Customer Success Manager, where you will play a pivotal role in ensuring our French-speaking customers achieve their desired outcomes with our product. You will leverage your technical expertise to guide customers through integrations and maximize their use of our solutions.Key responsibilities include building strong relationships with clients, conducting training sessions, and collaborating with cross-functional teams to address customer needs. Your fluency in French will be essential in providing tailored support and enhancing customer satisfaction.

Join Databricks as a Technical Recruiter on a 12-month fixed-term contract. We are looking for an enthusiastic and skilled recruiter who will play a critical role in attracting top tech talent to our innovative team. In this dynamic position, you will collaborate with hiring managers to understand their staffing needs, develop recruitment strategies, and manage the end-to-end hiring process.