Technical Support Engineer at Airwallex | Singapore

About AirwallexAirwallex is the premier unified payment and financial platform tailored for global enterprises. Our unique blend of proprietary technology and software empowers over 200,000 businesses, including notable names like Brex, Rippling, Navan, Qantas, and SHEIN, by providing fully integrated solutions for managing business accounts, payments, spend management, treasury, and embedded finance on an international scale.Established in Melbourne, our innovative team of over 2,000 professionals spans 26 global offices. With a valuation of US$8 billion, we are backed by top-tier investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital. Join us in revolutionizing the future of global payments and finance.Attributes We ValueWe seek dynamic builders with entrepreneurial spirit who aspire to make a significant impact, accelerate their learning, and take true ownership of their work. You bring substantial expertise and sharp analytical skills, driven by our mission and operating principles. You thrive in fast-paced environments, make informed decisions, and possess a genuine curiosity to explore deeper.You value humility and collaboration, transforming innovative ideas into tangible products, and you have a track record of executing projects from start to finish. Utilizing AI to enhance productivity and solve problems efficiently is part of your toolkit. Here, you'll confront complex, high-stakes challenges alongside exceptional colleagues and advance your career as we shape the future of global banking. If this resonates with you, let’s create what’s next.About the TeamThe Financial Engineering team is committed to constructing and refining Airwallex's financial systems and processes through cutting-edge technology solutions, ensuring seamless integration and support for our corporate financial operations globally. We collaborate with Finance, Operations, and Corporate IT to support the systems that drive our business.Your ResponsibilitiesWe are searching for a Finance Systems Technical Program Manager to oversee the implementation and enhancement of our finance systems. This role will involve prioritizing and managing all IT finance-related systems projects and will be crucial in ensuring that our finance systems are robust, efficient, and aligned with business objectives.

About AirwallexAirwallex stands as the leading unified payments and financial platform, designed specifically for global enterprises. With our innovative blend of proprietary technology and software, we empower over 200,000 businesses globally, including industry leaders like Brex, Rippling, Navan, Qantas, and SHEIN, by providing fully integrated solutions for managing business accounts, payments, spend management, treasury, and embedded finance on a worldwide scale.Founded in Melbourne, we boast a diverse team of over 2,000 talented professionals across 26 locations worldwide. Valued at US$8 billion and supported by prominent investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is at the forefront of revolutionizing the global payments and financial services landscape. If you're prepared to undertake the most ambitious challenge of your career, we invite you to join us.Attributes We ValueWe seek builders with entrepreneurial spirit who aspire to make a significant impact and enjoy accelerated learning and genuine ownership. You bring substantial expertise and analytical acumen, driven by our mission and operating principles. You act swiftly with sound judgment, explore deeply with curiosity, and make informed decisions based on foundational principles, balancing speed with thoroughness.You embody humility and collaboration; transforming innovative concepts into tangible products while ensuring completion from start to finish. You leverage AI to enhance efficiency and solve challenges promptly. Here, you will confront intricate, high-stakes issues alongside exceptional colleagues and expand your career as we shape the future of global banking. If this resonates with you, let’s create what comes next together.About the Role:We are on the lookout for a skilled Product Finance Manager with robust accounting and financial analysis capabilities to support our dynamically evolving product suite. This position will closely collaborate with Product, Engineering, and Operations teams to design accounting flows and data systems, enhance reporting quality, and derive insights regarding revenue and cost structures.Key Responsibilities:Accounting & PolicyEstablish and uphold accounting policies for both new and existing products in compliance with IFRS; knowledge of US GAAP is a significant advantage.Interpret business and product requirements into explicit data, accounting, and reporting frameworks.

About AirwallexAirwallex is a revolutionary unified payments and financial platform designed for global enterprises. Our proprietary infrastructure and software empower over 200,000 businesses globally—including renowned companies like Brex, Rippling, Navan, Qantas, and SHEIN—by providing fully integrated solutions for managing business accounts, payments, spend management, treasury, and embedded finance at a global scale.Founded in Melbourne, our diverse team comprises over 2,000 innovative professionals across 26 offices worldwide. With a valuation of US$8 billion and backing from industry-leading investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is at the forefront of developing the future of global payments and financial services. If you are ready to engage in the most ambitious work of your career, we invite you to join us.

About AirwallexAirwallex is a cutting-edge unified payments and financial platform designed for global enterprises. With our innovative blend of proprietary technology and software, we empower over 200,000 businesses worldwide—including renowned brands like Brex, Rippling, Navan, Qantas, and SHEIN—with comprehensive solutions for managing business accounts, payments, spend management, treasury, and embedded finance on a global scale.Founded in Melbourne, our team consists of more than 2,000 brilliant minds across 26 global offices. With a valuation of US$8 billion and support from top-tier investors such as T. Rowe Price, Visa, Mastercard, and Sequoia, Airwallex is at the forefront of revolutionizing the global payments and financial landscape. If you're eager to embark on an ambitious journey in your career, consider joining us.Attributes We ValueWe seek dynamic builders with entrepreneurial spirit who aspire to create meaningful impact, accelerate their learning, and take full ownership of their work. You will bring strong expertise and critical thinking, motivated by our mission and operating principles. You thrive in fast-paced environments, exhibit sound judgment, and tackle challenges with a curious mindset while making decisions rooted in fundamental principles.Collaboration and humility are key; turning innovative ideas into tangible products and executing tasks efficiently is your forte. You leverage AI to enhance productivity and address challenges swiftly. Here, you will confront complex, high-stakes issues alongside exceptional colleagues while advancing your career as we shape the future of global banking. If this resonates with you, let's build what's next.About the RoleWe are on the lookout for a Financial Operations Manager based in Singapore to spearhead global cash and transaction reconciliation. In this pivotal role, you will oversee end-to-end break investigation and resolution, facilitate cross-functional issue follow-ups until resolution, and collaborate with Product, Engineering, Data, and Finance teams to enhance reconciliation controls and automation. Additionally, you will lead and mentor a team, establishing clear operating rhythms and performance metrics.

About AirwallexAirwallex is a cutting-edge unified payments and financial platform designed specifically for global businesses. Our innovative blend of proprietary infrastructure and advanced software empowers over 200,000 businesses worldwide, including industry leaders such as Brex, Rippling, Navan, Qantas, and SHEIN, by providing fully integrated solutions for managing business accounts, payments, spend management, treasury, and embedded finance on a global scale.Founded in Melbourne, our dynamic team consists of over 2,000 talented professionals across 26 offices globally. With a valuation of US$8 billion, we are backed by top-tier investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital. Join us to take on the most ambitious work of your career as we shape the future of global payments and finance.Attributes We ValueWe seek driven builders who possess a founder-like energy, aiming for real impact, rapid learning, and true ownership. You bring relevant expertise and a sharp mindset, motivated by our mission and operating principles. Quick decision-making backed by good judgment, a curious mindset, and a foundation of first principles are essential to balance speed and thoroughness.Humility and collaboration are key; you transform innovative ideas into tangible products and consistently deliver results from start to finish. Utilizing AI to enhance productivity and solve challenges efficiently is a must. Here, you will engage with complex, high-visibility issues alongside exceptional teammates while advancing your career as we redefine the global banking landscape. If this resonates with you, let's create the future together.About the TeamThe Strategy & Operations team at Airwallex is instrumental in propelling the company's growth and enhancing efficiency. Our collaborative group of analysts, strategists, and operational experts is passionate about converting vision into actionable strategies. We leverage data insights, sharp problem-solving abilities, and an in-depth understanding of the business to optimize processes, uncover growth opportunities, and ensure that Airwallex operates seamlessly at scale.Your RoleAs the Executive Assistant, reporting directly to the Chief of Staff, Revenue, you will be essential in supporting the Chief Revenue Officer (CRO) and the executive leadership team. Your role will ensure the smooth execution of our commercial initiatives, significantly contributing to Airwallex's overall success.

Join Our Team as a Senior Financial Analyst in TreasuryAt Airwallex, we are seeking a motivated and detail-oriented Senior Financial Analyst to join our dynamic Treasury team. In this pivotal role, you will be instrumental in developing robust payment reconciliation frameworks and safeguarding processes across our global payment flows. Your efforts will ensure the protection of customer funds and the seamless operation of our financial systems.As a Senior Financial Analyst, you will enhance transparency on cash positions, compliance, and reconciliation performance, enabling senior management to effectively manage risk and support scalable growth. Collaborating closely with Product & Engineering, Operations, and Legal & Compliance teams, you will elevate reconciliation tools, safeguarding controls, and financial operations workflows, significantly contributing to product development and continuous improvement initiatives.

About AirwallexAirwallex stands as the premier unified payments and financial platform tailored for global enterprises. Leveraging our exceptional blend of proprietary infrastructure and cutting-edge software, we empower over 200,000 businesses globally—including industry leaders such as Brex, Rippling, Navan, Qantas, and SHEIN—with seamlessly integrated solutions for managing business accounts, payments, spend management, treasury, and embedded finance on a worldwide scale.Founded in Melbourne, we take pride in our diverse and talented team of over 2,000 innovative professionals across 26 international offices. With a valuation of US$8 billion and support from prominent investors like T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is at the forefront of revolutionizing the global payments and financial landscape. If you are prepared to embark on the most ambitious journey of your career, we invite you to join us.

Join Airwallex as our Manager of Revenue StrategyAt Airwallex, we are revolutionizing the global financial landscape by providing a unified payments and financial platform tailored for businesses worldwide. With our cutting-edge proprietary technology, we serve over 200,000 clients globally, including notable brands like Brex, Rippling, Navan, Qantas, and SHEIN. Our comprehensive solutions encompass everything from business accounts to payment processing and treasury management, facilitating embedded finance on a global scale.Founded in Melbourne, our talented team of over 2,000 professionals spans 26 offices worldwide. Valued at US$8 billion and supported by top-tier investors such as T. Rowe Price, Visa, and Sequoia, Airwallex is at the forefront of creating the financial platform of the future. If you're eager to embark on a transformative journey in your career, we invite you to join us.What We ValueWe seek proactive builders who possess an entrepreneurial spirit and are driven to make a tangible impact. You will bring expertise, innovative thinking, and a passion for our mission and operating principles. You thrive in fast-paced environments, approach challenges with curiosity, and make informed decisions grounded in first principles.With humility and a collaborative mindset, you will transform ambitious concepts into viable products and drive projects to completion. Leveraging AI and advanced technologies, you'll tackle complex problems alongside exceptional colleagues and grow your career as we shape the future of global banking.About Our TeamThe Strategy & Operations team at Airwallex is integral to our growth and operational excellence. Comprised of analysts, strategists, and operational experts, we are dedicated to translating strategic visions into actionable plans. Utilizing data insights and problem-solving capabilities, we optimize processes, uncover growth opportunities, and ensure that Airwallex operates effectively at scale.Your RoleReporting directly to the Head of Revenue Strategy & Operations, you will play a key role in developing and executing global revenue growth strategies and go-to-market initiatives while contributing to the long-term strategic planning for our organization.

Join AirwallexAt Airwallex, we are redefining global financial services. As the only all-in-one payments and financial platform designed for international businesses, we leverage our cutting-edge technology and proprietary infrastructure to support over 200,000 companies worldwide, including industry leaders like Brex, Rippling, Navan, Qantas, and SHEIN. Our solutions integrate business accounts, payment processing, spend management, treasury functions, and embedded finance seamlessly.Founded in Melbourne, we boast a diverse team of over 2,000 innovative professionals spread across 26 global offices. Valued at $8 billion and backed by top-tier investors such as T. Rowe Price, Visa, Mastercard, and Sequoia, we are at the forefront of shaping the future of global banking. If you are ready to take on the most ambitious challenge of your career, we invite you to join our journey.What We Look ForWe seek dynamic builders with a founder’s mindset who are driven by impact, rapid learning, and ownership. You possess significant expertise and analytical skills, and you resonate with our mission and operating principles. Your approach is swift yet judicious, and you leverage curiosity to delve deep into problems, making informed decisions based on first principles.Collaboration and humility define your work style; you turn abstract ideas into tangible products and ensure projects are executed from start to finish. By harnessing AI, you work efficiently to resolve challenges swiftly. At Airwallex, you will engage with complex, high-impact problems alongside exceptional colleagues, propelling your career forward as we shape the future of global finance.Your RoleIn your capacity as the technical backbone of the FP&A team, you will oversee the maintenance of financial data and build the infrastructure necessary to convert raw data into strategic insights through dashboards and management reports. This position requires a strong technical foundation and a commitment to continuous improvement, emphasizing data governance and workflow automation.You will transition from traditional spreadsheet methods to AI-driven solutions using SQL, Python, and Large Language Models (LLMs) to develop and manage the FP&A data infrastructure roadmap. Collaborating closely with our Data & AI Engineering team, you will ensure the functionality of automated pipelines that connect our internal systems.

About AirwallexAirwallex stands as the leading unified payments and financial platform tailored for global enterprises. Our innovative blend of proprietary technology and software empowers over 200,000 businesses worldwide—including renowned names like Brex, Rippling, Navan, Qantas, and SHEIN—with integrated solutions for managing business accounts, payments, spend management, treasury, and embedded finance on a global scale.Founded in Melbourne, our dynamic team of over 2,000 talented professionals operates across 26 global offices. With a valuation of US$8 billion and support from prominent investors like T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is at the forefront of developing the future of global payments and financial solutions. If you’re eager to challenge yourself and make a significant impact, we invite you to join us.Attributes We ValueWe seek builders with entrepreneurial spirit who desire real impact, accelerated learning, and true ownership. You will bring strong expertise, sharp analytical skills, and a passion for our mission and operating principles. You work swiftly and judiciously, driven by curiosity, and make decisions grounded in first principles, striking a balance between speed and thoroughness.Your humility and collaborative spirit will help transform innovative concepts into tangible products, ensuring effective execution from concept to completion. You harness AI to enhance efficiency and expedite problem solving. Here, you will confront intricate, high-impact challenges alongside exceptional colleagues while advancing your career as we shape the future of global banking. If this resonates with you, let's create what comes next.About the TeamYou will join a collaborative and high-performing Internal Audit team that plays a pivotal role in supporting Airwallex’s strategic goals. We deliver independent assurance and actionable insights to senior management and the Board, ensuring robust risk management, regulatory compliance, and operational excellence. Our team is dedicated to fostering continuous improvement while driving Airwallex’s mission to be a leader in the global fintech landscape.Your ResponsibilitiesAs the Internal Audit Manager for Technology, you will be instrumental in protecting Airwallex’s technology environment. Your responsibilities will encompass planning, executing, and reporting on technology, cyber, and data audits—covering every aspect from fieldwork and evidence gathering to comprehensive reporting.

Join the Airwallex TeamAt Airwallex, we redefine the financial landscape for global businesses. Our innovative payments and financial platform empowers over 200,000 organizations worldwide, including industry leaders like Brex, Rippling, Navan, Qantas, and SHEIN. Our fully integrated solutions enable businesses to manage everything from accounts and payments to spend management and treasury on a global scale.Founded in Melbourne, our diverse team of over 2,000 talented professionals operates across 26 offices globally. With a valuation of US$8 billion and backing from prestigious investors such as T. Rowe Price, Visa, and Mastercard, we are at the forefront of revolutionizing the global payments and finance sector. If you are ready to take on challenging work that has a real impact, we invite you to join us.

About AirwallexAirwallex stands as a pioneering unified payments and financial platform dedicated to empowering global businesses. Our unique blend of proprietary infrastructure and sophisticated software supports over 200,000 businesses worldwide, including notable names like Brex, Rippling, Navan, Qantas, and SHEIN. We provide fully integrated solutions for managing everything from business accounts to payments, spend management, treasury, and embedded finance on a global scale.Founded in Melbourne, our dynamic team comprises over 2,000 of the most innovative tech minds, working across 26 offices globally. With a valuation of US$8 billion and backing from elite investors such as T. Rowe Price, Visa, Mastercard, and Sequoia, Airwallex is at the forefront of constructing the future of global payments and financial services. If you are eager to engage in the most ambitious work of your career, we invite you to join our team.Attributes We ValueWe seek builders with a founder-like spirit who are driven by a desire for meaningful impact, accelerated learning, and true ownership. You should bring strong expertise relevant to the role, sharp analytical skills, and a motivation aligned with our mission and operating principles. You thrive in fast-paced environments, exhibit good judgment, and approach challenges with curiosity, making decisions based on solid reasoning while balancing speed and thoroughness.Collaboration and humility are essential; you will turn innovative ideas into substantial products and ensure tasks are completed efficiently. Leveraging AI, you will work smarter and resolve issues swiftly. Here, you will address intricate, high-visibility challenges alongside exceptional colleagues, all while advancing your career as we shape the future of global banking. If this resonates with you, let's create what’s next together.About the TeamOur Corporate IT team spearheads IT support, engineering, and business functions at Airwallex. The IT Engineering division is central to our tech experience, overseeing everything from collaboration tools and automation to managing our IT infrastructure, applications, and identity access management. We design, develop, and maintain the systems and services utilized by Airwallex teams to innovate our products, serve customers, and operate efficiently. Partnering with every business unit—Finance, Engineering, People, and Support—we tackle challenges and propel Airwallex forward.What You’ll DoAs a Senior IT Engineer, your primary focus will be on diagnosing and resolving issues faced by our business and IT operations teams daily. You will collaborate closely with cross-functional teams to enhance our systems, ensuring optimal performance and reliability.

Join Airwallex as a Senior Legal Counsel, ProcurementAt Airwallex, we are revolutionizing the way global businesses manage their payments and financial operations. As a Senior Legal Counsel specializing in Procurement, you will play a vital role in ensuring our business agreements and vendor relations align with our goals of fostering innovation and efficiency.Be part of a dynamic team that empowers over 200,000 businesses, including notable names like Brex, Rippling, and Qantas. With a valuation of US$8 billion and a commitment to ethical practices, we are dedicated to building the future of global finance.If you are driven by challenges, possess a keen legal mind, and are eager to contribute to a fast-paced environment, we want to hear from you!

Join Our Team at AirwallexAirwallex is revolutionizing the financial landscape as the only comprehensive payments and financial platform designed for global enterprises. Our innovative blend of proprietary technology and infrastructure empowers over 200,000 businesses worldwide, including leading names like Brex, Rippling, Navan, Qantas, and SHEIN, with seamless solutions for managing business accounts, payments, spend management, treasury, and embedded finance at a global level.Founded in Melbourne, we proudly employ a diverse team of over 2,000 talented and innovative professionals across 26 locations worldwide. Valued at US$8 billion and supported by premier investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is at the forefront of shaping the future of global financial services. If you're eager to tackle ambitious projects and make a significant impact, we want you on our team.Our ValuesWe seek visionary builders with an entrepreneurial spirit who aspire to drive meaningful change, accelerate their learning, and take ownership of their work. You will bring robust technical expertise and a sharp analytical mindset, motivated by our mission and operating principles. You thrive in a fast-paced environment, make informed decisions, and approach challenges with curiosity, balancing speed with thorough analysis.We value humility and collaboration; you’ll transform innovative ideas into tangible products, ensuring successful project execution from start to finish. You leverage AI to enhance efficiency and resolve issues swiftly. Here, you'll engage with complex, high-stakes challenges alongside exceptional colleagues and advance your career as we redefine global banking.About the IT TeamThe Corporate IT team is essential to Airwallex, overseeing IT support, engineering, and business functions. Our IT Engineering team is pivotal in shaping our technological landscape, managing everything from communication tools and video conferencing to computers, applications, and identity access management. We design, build, and maintain the systems and services that empower our team to innovate, serve our clients, and operate effectively. Collaborating with various departments, including Finance, Engineering, People Operations, and Support, we tackle the diverse challenges our teams encounter.Your RoleAs a Senior IT Engineer, you will play a crucial role in addressing technical challenges that impact our business and...

About AirwallexAirwallex is a pioneering unified payments and financial platform tailored for global enterprises. Our innovative blend of proprietary infrastructure and advanced software enables over 200,000 businesses globally—including industry leaders like Brex, Rippling, Navan, Qantas, and SHEIN—to seamlessly manage their business accounts, payments, spend management, treasury, and embedded finance solutions on a global scale.Founded in Melbourne, we boast a diverse team of over 2,000 of the brightest minds in technology, spanning 26 offices worldwide. With a valuation of US$8 billion and backing from prominent investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is at the forefront of revolutionizing the global payments and financial landscape. If you're ready to embark on the most ambitious journey of your career, we invite you to join us.Attributes We ValueWe seek dynamic builders who possess a founder-like drive and aspire to make a significant impact through accelerated learning and genuine ownership. You will bring exceptional role-related expertise and critical thinking, motivated by our mission and operating principles. Your ability to act swiftly with sound judgment, coupled with a deep curiosity to explore, will empower you to make foundational decisions while balancing speed and thoroughness.As a humble and collaborative team member, you'll transform innovative ideas into tangible products, ensuring that tasks are accomplished from start to finish. Leveraging AI tools, you will work more efficiently and resolve challenges with agility. In this role, you will tackle complex, high-impact challenges alongside exceptional colleagues while advancing your career as we shape the future of global banking. If this resonates with you, let’s create what’s next together.The RoleWe are seeking an Executive Assistant located in Singapore to deliver high-impact support to two senior leaders at Airwallex.In this capacity, you will act as a trusted partner, managing intricate scheduling, travel arrangements, and operational workflows, allowing our leaders to concentrate on their most vital priorities. This fast-paced and highly visible role demands strong judgment, discretion, and the foresight to anticipate needs before they arise.Responsibilities:Primary Executive SupportOversee the end-to-end calendar management, including complex scheduling across various time zones, meeting prioritization, and proactively resolving conflicts.

About AirwallexAirwallex stands as a pioneering unified payments and financial platform designed for global enterprises. Leveraging our exclusive blend of proprietary technology and software, we empower over 200,000 businesses worldwide—including industry leaders like Brex, Rippling, Navan, Qantas, and SHEIN—with comprehensive solutions that facilitate everything from business accounts and payments to spend management, treasury, and embedded finance on a global scale.Founded in Melbourne, our diverse team of over 2,000 innovative minds operates across 26 offices worldwide. With a valuation of US$8 billion and backing from esteemed investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is at the forefront of building the future of global financial services. If you're eager to undertake the most ambitious work of your career, we invite you to join us.Attributes We ValueWe seek dynamic builders who possess an entrepreneurial spirit and a desire for tangible impact, rapid learning, and genuine ownership. You bring strong expertise and analytical thinking, fueled by our mission and operating principles. You thrive in fast-paced environments, approach challenges with curiosity, and apply first principles to decision-making, effectively balancing speed with thoroughness.You are humble, collaborative, and adept at transforming innovative ideas into tangible products, consistently driving projects to completion. Utilizing AI, you work smarter and expedite problem-solving. Here, you'll tackle complex, high-visibility challenges alongside exceptional teammates and advance your career as we redefine global banking. If this resonates with you, let’s create what’s next together.Key ResponsibilitiesAs the Engineering Manager focusing on internal AI tools, you will play an essential role in safeguarding over $150 billion in payments, serving 150,000 companies, and supporting our vast employee network.You will collaborate with internal teams to identify impactful projects—such as developing internal automation tools, managing terabyte-scale log pipelines, and leveraging AI to optimize operational efficiency.We are not restricted to specific technologies; we depend on talented individuals who dive deeply to discover optimal solutions for complex issues. Mentoring junior team members and further developing our world-class engineering team will also be key aspects of your role.

Join the Airwallex Team as a Staff Product DesignerAirwallex is revolutionizing the way global businesses manage payments and financial operations. As the only unified payments and financial platform, we empower over 200,000 businesses, including industry leaders like Brex, Rippling, Navan, Qantas, and SHEIN. Our fully integrated solutions encompass everything from business accounts and payments to spend management and treasury, as well as embedded finance on a global scale.Founded in Melbourne, our dynamic team of over 2,000 innovative professionals operates across 26 global offices. With a valuation of US$8 billion and backing from top-tier investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is at the forefront of developing the future of global payments and finance. If you're ready to embark on the most ambitious journey of your career, we invite you to join us.What We ValueWe seek out builders with a founder-like spirit who are eager to make a significant impact, accelerate their learning, and take ownership of their work. You’ll bring deep expertise and innovative thinking, driven by our mission and operating principles. Quick decision-making rooted in sound judgment and curiosity is essential as you balance speed with thoroughness.Collaboration and humility are key; you’ll transform innovative ideas into tangible products, ensuring that you “get stuff done” from concept to completion. Leverage AI to enhance efficiency and problem-solving. Here, you'll face complex, high-visibility challenges alongside exceptional colleagues, and you'll have the opportunity to advance your career as we shape the future of global banking. If this resonates with you, let’s create the next big thing together.Your RoleAs a Staff Product Designer, you will be instrumental in the evolution of Airwallex products. Working cross-functionally, you'll help ensure consistency in our brand and product architecture. We're excited about our ambitious plans!Responsibilities:Collaborate with Product Managers, Engineers, Product Strategists, and Writers to define challenges and objectives, map user journeys, prototype interactions, and launch innovative products and services.Lead a talented team of designers, product managers, and engineers as the creative director for groundbreaking projects.Foster strong relationships with leaders within and outside of core product teams, showcasing effective communication and collaboration skills.

About AirwallexJoin Airwallex, the pioneering unified payments and financial platform designed for global enterprises. Our cutting-edge proprietary infrastructure and software empower over 200,000 businesses globally—including industry leaders like Brex, Rippling, Navan, Qantas, and SHEIN—to streamline their operations through integrated solutions that encompass business accounts, payment processing, spend management, treasury services, and embedded finance on a worldwide scale.Founded in Melbourne, we proudly boast a diverse team of over 2,000 talented professionals across 26 offices worldwide. With a valuation of US$8 billion and support from prestigious investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is at the forefront of revolutionizing global financial services. If you are ready to embark on a transformative career journey, we invite you to join our dynamic team.Attributes We ValueWe seek innovative builders who exhibit founder-like energy and are eager to make a significant impact while enjoying accelerated learning and true ownership of their work. You possess strong expertise relevant to the role and exhibit sharp analytical thinking, guided by our mission and operating principles. Your ability to act swiftly, coupled with sound judgment, curiosity, and a commitment to foundational thinking allows you to balance speed with thoroughness.As a humble and collaborative team player, you are adept at transforming nascent ideas into tangible products, ensuring that you execute tasks effectively from start to finish. Leveraging AI, you will work smarter to solve problems efficiently. Here, you will engage with complex, high-visibility challenges alongside exceptional colleagues and advance your career as we shape the future of global banking. If this resonates with you, let’s create what’s next together.Role and Project Scope:In your role as a Software Engineer on our innovative Generative AI team, you will oversee the comprehensive development of AI-driven solutions that redefine the support and automation we provide to both internal teams and external customers. You will play a key role in defining the architecture and APIs for advanced systems, crafting cutting-edge AI solutions that enable Airwallex to scale effectively. Your contributions will significantly influence innovation, establish best practices, and lay the groundwork for our expanding AI portfolio.If you are passionate about building impactful AI solutions, thrive on overcoming challenging technical hurdles, and adopt a product-focused approach, we welcome you to help us shape the future of Finance and AI.

About AirwallexAirwallex stands out as the sole unified payments and financial platform designed specifically for global businesses. With our innovative blend of proprietary technology and software, we empower over 200,000 businesses globally, including industry leaders like Brex, Rippling, Navan, Qantas, SHEIN, and many others. Our fully integrated solutions allow organizations to efficiently manage everything from business accounts and payments to spend management and embedded finance on a worldwide scale.Founded in Melbourne with a dynamic team of over 2,000 talented individuals across 26 global offices, Airwallex is valued at US$8 billion and is supported by prominent investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital. Join us to take on the most ambitious challenges of your career and help shape the future of global payments and finance.Attributes We ValueWe seek dynamic builders who possess founder-like energy, eager to make a tangible impact while experiencing accelerated learning and genuine ownership. You should bring expertise relevant to your role, sharp analytical skills, and a strong motivation aligned with our mission and operating principles. You thrive in fast-paced environments, exercise good judgment, display curiosity, and make informed decisions based on core principles while balancing speed with thoroughness.As a humble and collaborative team member, you excel at transforming conceptual ideas into real-world products and consistently deliver results from start to finish. Your use of AI enhances your efficiency, enabling faster problem-solving. At Airwallex, you will confront complex, high-visibility challenges alongside exceptional colleagues, fostering your career growth as we revolutionize global banking. If this resonates with you, let's create the future together.About the TeamThe IT Operations team at Airwallex is the first line of support for employees encountering technology-related issues. We pride ourselves on our friendly demeanor, welcoming new hires on their first day, assisting employees with tech support, and managing our hardware and laptop fleet across all global offices. Our services are delivered through a service desk, chat, face-to-face interactions, and Zoom in our core locations.Job SummaryIn this role, you will deliver exceptional customer service and support to our Airwallex team, both in-office and remotely, while taking the lead for operations in the Americas. Our commitment to providing a fantastic support experience and world-class customer service is unwavering. From new hire IT onboarding to addressing technical issues, you will play a crucial role in ensuring our team's success.