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Technical Support Analyst

On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Minimum of 2 years of experience in administering Git, Gerrit, Jenkins, and/or other open-source tools such as Artifactory. Proficient in Linux environments with a solid understanding of networking concepts. Experience with scripting in languages like Java or Python is a plus. A quick learner, self-motivated to adapt to new environments. Exceptional analytical and problem-solving abilities. Strong customer orientation. Effective team player with excellent communication skills. Proficient in English, both written and spoken.

About the job

  • Deliver exceptional Incident Support and Request Fulfillment for our tailored Software Toolchain environment, which incorporates Git, Gerrit, Jenkins, and Artifactory, alongside a testing cloud environment.
  • Utilize ITIL practices for effective Incident Management to oversee the entire lifecycle of incidents, aiming to restore IT services to users promptly.
  • Implement ITIL Event Management to ensure continuous monitoring of configuration items and services within the Git/Gerrit software toolchain environment.
  • Manage ITIL Request Fulfillment processes to address service requests, typically involving standard changes or inquiries.
  • Monitor and diagnose alerts from the software toolchain environment's monitoring systems.
  • Analyze continuous integration jobs within Jenkins and liaise with stakeholders for troubleshooting when necessary.
  • Maintain thorough documentation of technical solutions and knowledge transfer.
  • Engage in team meetings as needed.
  • Assist in maintenance testing during scheduled downtimes, if required.
  • Provide ongoing support for the software toolchain environment, addressing application tool issues, service interruptions, or workflow-related challenges.
  • Conduct knowledge transfer upon assignment completion, if required.

About Procom Services

Procom is a premier provider of professional IT services and staffing solutions for businesses and government organizations across Canada. Recognized by the Branham Group as the 3rd largest professional services firm in Canada, Procom is also the largest Canadian-owned IT staffing and consulting company. Our areas of expertise include:Application DevelopmentProject ManagementQuality AssuranceBusiness/Systems AnalysisData Warehouse & Business IntelligenceInfrastructure & Network ServicesRisk Management & ComplianceBusiness Continuity & Disaster RecoverySecurity & PrivacyWe specialize in Contract Staffing and Permanent Placement.

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