Technical Support Analyst

GridUnity builds software for the energy sector, helping utilities, grid operators, and policymakers manage the interconnection life cycle. By centralizing data and providing actionable insights, GridUnity’s platform shortens interconnection timelines and supports a more sustainable and reliable electric grid. The Technical Solutions Analyst role is fully remote and reports to the VP of Customer Experience. This position works directly with utilities and energy innovators, bridging the gap between client needs and the product team. The analyst leads discovery sessions, designs solutions tailored to each customer, supports system integrations, and guides clients through implementation to ensure they quickly realize value from the platform. Main Responsibilities Discovery and Requirements Learn each customer’s workflows, key metrics, and constraints. Convert business needs into clear, testable requirements for engineering. Distinguish between regulatory requirements, essential needs, and optional features. Develop expertise in GridUnity’s product to align requirements with existing features, roadmap plans, and potential customizations. Value Translation Communicate the value of solutions in terms of data quality, compliance, and operational efficiency. Integrations and Configuration Establish protocols for data exchange between GridUnity and client systems.

Join the cutting-edge world of LG Electronics, a global pioneer in technology dedicated to crafting innovative solutions for an enhanced lifestyle. Our brand promise, 'Life's Good', reflects our commitment to fostering happiness for everyone. With a legacy of over sixty years and a presence in over 290 locations worldwide, we offer a diverse range of products, including Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, 'Jeong-do Management', emphasizes ethical standards and transparent operations, guided by 'Customer-Value Creation' and 'People-Oriented Management'. At LG, we believe in harnessing collective wisdom within an inclusive work environment. Step into a company that is shaping the future of technology—where we strive to make life better for everyone.What We Offer:We provide a tailored employee experience aimed at promoting professional development, prioritizing health and well-being, and cultivating an internal community that positions you for success.Our work environment encourages colleagues to showcase their talents, concentrate on their responsibilities, and add value. At LG, creativity and individuality in problem-solving are highly valued, with a strong focus on performance and skills, ensuring equal, merit-based opportunities for all. We are committed to supporting the growth of our colleagues alongside our global business, offering guaranteed rewards for outstanding performance and industry-leading benefits. Join our team!The Opportunity:LG Electronics is on the lookout for a Technical Solutions Analyst to join our Technical Solutions team. In this role, you will be tasked with reviewing, analyzing, and enhancing various field service and technical solutions data related to LGEAI operations. This includes managing overall process control, work performance, monitoring technical services, analyzing inbound call statistics, handling escalated service cases, conducting data validation, reporting, cost analysis, and coordinating with relevant departments to resolve issues. Additionally, you will engage in process improvement initiatives, new pilot tests, and provide support to other LGEAI departments.

About EliseAIAt EliseAI, we are revolutionizing critical sectors such as housing and healthcare. Everyone deserves a safe place to call home and easy access to quality healthcare, yet these essentials are often difficult to secure. By seamlessly integrating AI-driven solutions into existing workflows, we enhance efficiency, reduce costs, and elevate the overall experience for all involved.Housing: We streamline the process for renters to tour apartments, sign leases, submit maintenance requests, and connect with their property management team—all in one convenient platform.Healthcare: We simplify appointment scheduling, intake forms completion, and enhance patient-provider communication, allowing everyone to prioritize health over bureaucracy.With EliseAI, organizations can minimize manual tasks, improve accessibility, and offer a unified experience across essential services. We are proud to have recently secured a $250 million Series E funding round led by Andreessen Horowitz to further our mission.About The RoleThe Product Solutions team at EliseAI comprises experts dedicated to resolving issues and answering inquiries for our customers. As Product Solutions Analysts, you will possess extensive knowledge of our clients' unique configurations and system data access. Your role will involve collaborating with various internal teams to troubleshoot customer challenges and ensure an outstanding customer experience.Key ResponsibilitiesDeliver tier 1 and tier 2 technical support to clients via Zendesk, our ticketing system, ensuring prompt resolution of issues.Investigate, troubleshoot, and resolve intricate technical challenges, escalating to appropriate internal teams when necessary.Maintain clear documentation and communication with clients throughout the support lifecycle, adopting a customer-centric approach in each interaction.Collaborate with other teams within Product Solutions to relay user feedback, identify recurring issues, conduct audits, and contribute to product enhancements.Update and maintain internal knowledge base articles, FAQs, and user guides to improve self-service resources for clients.

About Us Hitachi Digital Services is a leading global provider of digital solutions and transformation initiatives, driven by a compelling vision of the world’s potential. We prioritize people and our mission is to foster positive change. Our work involves future-proofing urban environments, conserving natural resources, protecting rainforests, and saving lives. We stand at the intersection of innovation, technology, and expertise, propelling both our company and our clients from present challenges to future opportunities through the power of acceleration. We celebrate the diverse talents and unique experiences that every individual brings to our team. We value life experiences, character, perspective, and a shared passion for achieving meaningful impact in the world. The Team You will become a vital member of a collaborative and dynamic delivery team committed to developing scalable digital solutions that support pivotal business initiatives. Our team collaborates closely with business stakeholders, product leaders, architects, and engineering teams from various global locations to create high-impact solutions. We prioritize clear communication, strong ownership, and a commitment to continuous improvement while driving agile product delivery. Team members work in tandem across business and technology domains to translate strategic objectives into actionable plans, ensuring that solutions align with organizational goals and customer needs. The Role Engage with business stakeholders to gather, analyze, and clarify requirements, converting business needs into well-defined functional and technical solutions. Decompose high-level business requirements into detailed user stories and tasks, ensuring clear scope, acceptance criteria, and technical understanding for the delivery team. Define and communicate the product and project vision, roadmap, and priorities, ensuring alignment with business objectives and organizational strategy. Own and manage the product backlog, ensuring it is continuously refined, prioritized, and development-ready. Collaborate closely with engineering and architecture teams on solution design, technical analysis, and effort estimation to support accurate sprint and release planning. Take complete ownership of releases, including scope, quality, timelines, and deployment readiness. Proactively identify and manage risks, dependencies, and issues, driving mitigation plans and facilitating timely decision-making. Ensure comprehensive documentation of requirements, designs, and decisions using collaboration tools such as Confluence and JIRA.

Role OverviewJoin our innovative team at Neural Solutions as an Exploitation Analyst, where you will tackle some of the most complex challenges in Computer Network Operations (CNO). In this pivotal role, you will design and execute operations, conduct thorough network analyses, and collaborate effectively with fellow analysts, operators, developers, and mission leadership to achieve strategic objectives within your assigned Area of Responsibility (AOR).Key ResponsibilitiesConduct in-depth analysis of operational data.Develop and implement comprehensive operational plans.Lead mission-critical operations and support various activities.Analyze network artifacts to inform strategy.Work collaboratively with team members to ensure mission success.Create and maintain detailed network diagrams.Pursue relevant on-the-job certifications to enhance skills.Develop scripts for data conversion and normalization.Identify and request new tools and operational requirements.Required Skills & ExperienceFamiliarity with agency-specific tools and technologies.Strong understanding of exploitation methodologies.Solid foundation in networking technologies.Proficient in network diagramming and documentation.Demonstrated ability to manage CNO projects effectively.Preferred QualificationsExperience in tracking malware network signatures.Ability to analyze cybersecurity datasets such as network traffic and OS events.Knowledge of end-to-end SIGINT collection and analysis systems.Background in production CNO capabilities and operations.Programming skills in Python or similar languages.QualificationsMinimum of 12 years of relevant experience with a Bachelor's degree, or 10 years with a Master's degree.Four additional years of Software Engineering experience may substitute for a Bachelor's degree.

Join nabla as a Technical Solutions Manager, where you will play a pivotal role in bridging the gap between technical solutions and client needs. As a key member of our team, you will leverage your expertise to provide innovative strategies and solutions that enhance our clients’ operational efficiency and effectiveness.Your responsibilities will include collaborating with cross-functional teams, conducting in-depth analyses of client requirements, and delivering tailored technical solutions that drive success.

Join Sonsoft Inc. as a Pega Technical Analyst and take your career to the next level. As a key member of our team, you will leverage your expertise in Pega to drive the design and implementation of innovative solutions, enhancing the effectiveness of our operations. Your analytical skills will be critical in evaluating business needs and translating them into technical specifications.You will work closely with stakeholders to understand their requirements and ensure that our Pega solutions align with their objectives. If you are passionate about technology and eager to make a significant impact, we would love to hear from you!

About UsHitachi Digital Services is a pioneering global provider of digital solutions and transformation initiatives, fueled by a bold vision of the world's potential. We are committed to making a positive impact, enhancing urban environments, preserving natural resources, safeguarding rainforests, and saving lives. Our blend of innovation, technology, and deep expertise empowers us to elevate both our company and our customers from the present to the future. We thrive on the power of acceleration to make meaningful change.We believe in the diverse talents and backgrounds of our team members. We value your unique life experiences, character, perspective, and passion for driving remarkable outcomes in the world.Your RoleWe are on the lookout for a skilled AWS Technical Analyst to serve as a vital link between business and technical teams within the Product Engineering Services practice. In this role, you will ensure that technical solutions are aligned with business objectives by defining requirements, supporting development and testing phases, and engaging in Agile/Scrum ceremonies.

About AvePointSecure your future with AvePoint, a global frontrunner in data management and governance. With over 21,000 clients worldwide, we empower organizations to modernize their digital workplaces using Microsoft, Google, Salesforce, and other collaboration tools. Our extensive channel partner program features over 3,500 managed service providers, value-added resellers, and systems integrators, making our solutions accessible in more than 100 cloud marketplaces. For more information, visit www.avepoint.com.At AvePoint, we prioritize investment in our employees. We believe that agility, passion, and teamwork are essential for success, creating a culture where you are empowered to take initiative, learn from others, and shape your career to unleash your full potential!OverviewAre you a tech-savvy problem solver with a passion for cloud solutions and artificial intelligence? As a Technical Support Analyst, you won’t just resolve issues; you’ll be an essential part of a team that maintains our cloud services and helps our customers stay ahead in a rapidly changing digital landscape. If you’re eager to kickstart your career at the crossroads of customer success and cutting-edge technology, this role is perfect for you.Your ResponsibilitiesCloud & AI Product Support: Master our software suite, specializing in Microsoft technologies and cloud platforms such as Azure and Office 365. Analyze and troubleshoot software issues, leveraging data logs and development resources to resolve complex challenges in the Microsoft Cloud.Customer Success Advocacy: Act as a trusted partner for our clients by delivering effective, empathetic, and prompt solutions via phone, email, and remote support. Guide customers through implementing and optimizing our products to maximize benefits from our cloud-based and AI-enhanced tools.Collaborative Troubleshooting: Work closely with cross-functional teams to address issues and improve our products. From reviewing logs to performing root cause analysis, you will play a pivotal role in enhancing our offerings.

At MCG Health, we are at the forefront of transforming the healthcare landscape, dedicated to delivering patient-centered care. Our mission-driven team comprises skilled physicians and technical professionals who create evidence-based content and innovate products to drive enhancements in healthcare. If you're passionate about improving the US healthcare system, we invite you to join our dynamic team. We foster an environment that promotes both personal and professional development, making this an exciting time to be part of our organization. With a variety of impactful roles available, you will have the opportunity to reach your full potential while enjoying exceptional benefits and the stability and resources of our parent company, Hearst, which boasts over a century of experience.As a Technical Solutions Architect, you will play a crucial role in supporting successful sales engagements by providing advanced technical expertise across MCG’s products and platforms. This client-facing position involves collaborating with Sales Executives and clinician-led Sales Solution Architects to translate customer technical requirements into scalable, secure solution designs that align with integration architectures, implementation strategies, application environments, and security considerations.You will serve as the key technical liaison among customer technical stakeholders and MCG’s Product, Engineering, Security, and Implementation teams, focusing on integration and deployment topics such as interoperability, AI models, security protocols, and deployment methodologies. Your expertise will help build customer confidence and support long-term adoption throughout the sales cycle.

anterior is seeking a Technical Solutions Architect based in New York. This position centers on designing and implementing technical solutions that address client requirements. The role involves working closely with colleagues from different teams to develop scalable architectures and ensure systems integrate smoothly. Role overview The Technical Solutions Architect will help shape technical direction for client projects. Expect to contribute ideas, collaborate with others, and take ownership of architectural decisions that drive successful outcomes. Collaboration Partnering with cross-functional teams is a key part of this job. The work focuses on building solutions that scale and fit client needs, while helping different systems work together seamlessly. Who succeeds here Proactive in identifying and solving problems Comfortable working across teams and disciplines Genuine interest in technology and technical challenges

About WPP MediaWPP Media serves as a vital growth partner for some of the most prestigious brands in the world. We leverage exceptional talent, trusted data, and strategic partnerships to help clients navigate through change, seize opportunities, and achieve transformative growth through our innovative WPP Open marketing platform.As the AI-driven media operating unit of WPP, WPP Media integrates media, data, and partnerships to deliver large-scale creative personalization. With WPP Open and powered by Open Intelligence, clients gain clear insights into the effectiveness of their media investments.Discover more at wppmedia.com.Life at WPP Media & BenefitsOur commitment to shaping the future of media involves investing in our employees to empower them to excel. We prioritize employee growth alongside responsible media investment. WPP Media employees can access global networks within WPP to pursue their passions, expand their networks, and engage in cutting-edge learning in marketing and advertising.

Join Callibrity as a Senior Technical Business Analyst!Located in Cincinnati, Ohio, our hybrid role requires candidates to be within commuting distance. At Callibrity, we pride ourselves on being a developer-owned custom software development consulting company dedicated to crafting high-quality software solutions that deliver undeniable business value across various industries. Our team thrives on challenges, embraces modern technology stacks, and fosters a collaborative culture focused on problem-solving.As a Senior Technical Business Analyst, you will play a pivotal role in enhancing technical clarity and fostering process improvement within the Producer domain. This position is perfect for an individual who possesses a robust technical background, excels in stakeholder communication, and is ready to challenge existing paradigms.Key Responsibilities:Collaborate directly with key stakeholders to achieve shared objectives.Effectively communicate complex concepts both verbally and in writing.Stay ahead of industry trends by exploring new technologies.Excel in a collaborative environment that encourages interaction among various roles and teams.Earn the trust of clients as a reliable resource, regardless of title or seniority.Act as a technical business analyst with a strong focus on data and backend processes rather than front-end systems.Conduct hands-on data analysis, including querying and interpreting complex datasets using SQL.Document data flows and business rules at the data level.Utilize tools like Postman to explore and execute API payloads.Support QA by analyzing and comparing payloads (payload diffing) and ensuring data integrity.

We are seeking a detail-oriented Technical Implementation Analyst to join our innovative team at Ohalo. As a key player in our organization, you will be responsible for ensuring the seamless integration of our technical solutions for clients. Your analytical skills and technical expertise will help drive our projects to success.

Join our dynamic team at Collabera as a Technical Business Analyst, where you will leverage your analytical skills to bridge the gap between technology and business objectives. You will be responsible for gathering requirements, analyzing data, and ensuring that our technical solutions align with our clients' needs.Your role will involve collaborating with cross-functional teams, communicating effectively with stakeholders, and driving projects to successful completion. If you have a passion for technology and a knack for problem-solving, we invite you to apply!

Join a leading US-based technology firm specializing in software, web, and mobile app development tailored for independent retailers across North America. Our mission is to empower businesses to fully integrate digital marketing solutions into their operations. With a robust portfolio of thousands of retailer websites, we prioritize reliability, efficiency, and effectiveness in all our projects.We are on the lookout for a talented Technical Data Analyst to enhance our data management and analytics efforts. This pivotal role demands a deep understanding of data quality, analysis, and governance, along with hands-on experience in utilizing Metaplane for data observability. The perfect candidate will bring expertise in data lineage, business glossary management, and data stewardship to uphold data integrity, usability, and regulatory compliance within the organization.Key Responsibilities:Create and oversee data quality frameworks and guidelines using Metaplane.Detect, analyze, and rectify data anomalies and pipeline challenges.Establish and monitor data quality metrics and KPIs.Examine extensive datasets for trends, inconsistencies, and actionable insights.Collaborate with stakeholders to convert business needs into effective data solutions.Facilitate reporting and analytics initiatives with accurate and dependable data.Document and sustain comprehensive data lineage throughout systems.Guarantee traceability of data from its origin to utilization.Assist in impact analyses for data modifications.Ensure uniformity in data terminology throughout the organization.Collaborate with both business and technical teams to synchronize terminology.Serve as a data steward for designated domains.Implement data governance policies, standards, and best practices.Promote data ownership and lifecycle management.

At Agile Defense, we believe that proactive action shapes outcomes, and that new challenges demand innovative solutions. We are committed to anticipating the future and embracing change with resilience and the courage to pave the way for what lies ahead.Our mission is to deliver adaptive innovation that supports our nation's critical missions through the seamless integration of cutting-edge technologies, exceptional talent, and unmatched agility. We utilize a foundation of speed, flexibility, and inventive thinking to bolster and safeguard our nation’s vital interests.Requisition #: 1357Salary Range: $180,000 - $200,000/yearEmployment Status: Full TimeSchedule: 40 hours/weekPosition Overview:Agile Defense is in search of an experienced Senior Technical Solutions Architect who has a proven track record in developing compelling and successful enterprise network engineering solutions specifically for the Department of the Army (DoW) and Federal Government entities. The selected candidate will report directly to the VP of Solutions and will play a pivotal role in every stage of the business capture process. This includes offering technical support to our Federal Civilian and Department of Defense (DoD) Business Development teams, as well as collaborating with the Proposal Team, Pricing Team, Operations Directors, and project teams. This role will be integral in supporting capture efforts ranging from $10M to over $1B, working alongside a team of specialists to enhance our win probability by devising optimal solutions that cater to customer requirements.Key Responsibilities:The Senior Technical Solutions Architect will be responsible for the following duties. Candidates should ensure their resumes reflect relevant experience in information technology engineering solutions, including but not limited to network architecture/engineering, IT support services, ITIL, cybersecurity, software development, DevSecOps, artificial intelligence, and big data. While this position permits remote work, occasional travel (estimated at less than 10%) may be required for business capture and coordination activities.1. Assist in pre-RFP business capture activitiesa. Provide technical expertise and support the BD teams during Industry Day events, customer Q&A sessions, and conferences.b. Collaborate with vendors and partners to evaluate products and capabilities, analyzing available materials to develop tailored solutions that address customer needs across various engineering and IT disciplines.c. Aid in the preparation of Request for Information (RFI) responses.2. Develop compelling and compliant proposals...

Solutions Analyst At Truveta, we are pioneering the first health provider-led data platform aimed at Saving Lives with Data. Our mission is to empower researchers to accelerate the search for cures, enhance clinician expertise, and assist families in making informed healthcare decisions. To realize our ambitious vision, we seek a talented and motivated team with a unique blend of health, software, and big data expertise that aligns with our core values. Though Truveta originated in the Pacific Northwest, our team members reside across the United States. We offer a flexible hybrid work model, with the requirement of in-person attendance for two weeks each year during Truveta Planning Week. To maximize productivity, we optimize our meeting schedules around Pacific Time, avoiding recurring meetings after 3 PM PT. However, ad hoc meetings may occur between 8 AM and 6 PM PT. #LI-remote Who We Seek At Truveta, we are assembling a talented and diverse team to address intricate health and technical challenges. We value problem solvers, passionate collaborators, and individuals ready to engage meaningfully in their work. If you're looking for an opportunity to contribute to purposeful endeavors and join a mission-driven team while advancing your career, Truveta could be your ideal workplace. This Opportunity The Solutions Analyst role is a vital and dynamic position that necessitates a diverse skill set. It offers unparalleled growth opportunities utilizing a substantial amount of high-quality real-world data.

Who We AreAddepar is a leading global data and AI platform dedicated to empowering investment professionals. Our mission is to transform intricate financial data into actionable insights. By unifying portfolio, market, and client information into a comprehensive portfolio view, we deliver AI-driven insights tailored to enhance investment and client workflows. Trusted by over 1,400 firms across nearly 60 countries, Addepar manages and advises on assets totaling nearly $9 trillion. Our open platform seamlessly integrates with around 650 software, data, and consulting partners, facilitating end-to-end investment operations for businesses of all sizes and complexities. With offices in vibrant locations such as New York City, Salt Lake City, London, Edinburgh, Pune, Dubai, Geneva, and São Paulo, we are committed to supporting our clients worldwide.The RoleIn the role of Technical Solutions Architect, you will work closely with clients to conceptualize and develop essential integrations, automations, and data solutions. Positioned at the crossroads of engineering and client success, you will act as Addepar's technical leader, bridging complex business requirements with production-grade systems while enhancing onboarding efficiency and scaling operations. You will serve as the technical authority across Addepar's comprehensive solution suite, from API integrations and automation frameworks to advanced data platforms, including our proprietary Databricks offering, ADX, alongside AI-driven tools. Your focus will be on addressing the most pressing challenges faced by our clients. This position blends a forward-deployed model with profound technical expertise in contemporary software engineering and financial data systems.