Technical Support Analyst

Position: Windows Technical SpecialistJoin our dynamic team as a Windows Technical Specialist, where your expertise will play a crucial role in managing and optimizing our Windows systems. We are looking for a proactive individual with a minimum of 5 years of experience in Windows system administration. Familiarity with Linux systems is a valuable asset.Your responsibilities will include: understanding application design and hosting architecture, including databases, web servers, and application servers. You will need to have hands-on experience with application servers such as IIS and WebSphere.The ideal candidate will demonstrate strong planning skills for infrastructure-related activities, ensuring successful implementation and maintenance. You should be adept at collaborating with multiple stakeholders and possess excellent negotiation skills.We value independence and resourcefulness, so you should be capable of executing detailed plans with minimal supervision. Your ability to coordinate and facilitate collaboration among various teams will be essential for the successful execution of our projects.Please note that occasional support during off-hours may be required.

Join our dynamic team at System Canada Technologies as a Windows and Application Support Specialist. In this role, you will be responsible for providing exceptional support for Windows operating systems and various applications. Your expertise will help ensure smooth operations and user satisfaction across our client base.Key responsibilities include troubleshooting technical issues, assisting users with application functionality, and collaborating with other IT professionals to enhance system performance. We are looking for someone who is passionate about technology and dedicated to delivering top-notch service.

Position: Technical Specialist (UNIX)We are seeking a highly skilled Technical Specialist with extensive experience in Unix systems administration. The ideal candidate must possess a minimum of 5 years’ experience in this field, with additional experience in Windows system administration being advantageous.Key Responsibilities:Administer Unix systems effectively while understanding hosting architecture, database management, web servers, and application servers.Demonstrated experience with application servers, particularly WebSphere, with knowledge of IIS being a plus.Engage in detailed planning and execution of infrastructure-related activities, focusing on implementations and maintenance.Collaborate effectively with multiple stakeholders, showcasing strong negotiation skills.Capable of working independently, resourcefully planning, and executing projects with minimal supervision.Facilitate coordination and collaboration among different teams to ensure successful project execution.Willingness to provide occasional support during off-hours as necessary.

Senior Technical Support SpecialistLocation: Toronto, Ontario, Canada About Extreme Reach Extreme Reach helps brands and agencies bring creative visions to life and deliver them across every platform. The company’s technology and services support marketing and entertainment teams worldwide. Here, new ideas are encouraged and collaboration is part of daily work. Employees are trusted to challenge assumptions, experiment, and help shape the future of creative operations. Role Overview The Senior Technical Support Specialist takes on complex technical challenges and acts as a key escalation point for the support team. This role bridges support, engineering, and automation, focusing on both troubleshooting and process improvement. Responsibilities go beyond traditional support: this specialist actively contributes to automation, tooling, and the use of AI-assisted troubleshooting. The position requires deep technical knowledge, strong communication, and the ability to work independently in high-pressure situations. What You Will Do Advanced Technical Support & Escalation Act as a senior escalation point for complicated Level 2 and Level 3 issues involving platform, workflow, and integrations. Diagnose problems across distributed systems, APIs, cloud infrastructure, and internal platforms (such as XR Adstream/XR ExtremeReach, AppCentral, Phoenix, and Prodigy). Perform detailed log analysis, API inspection, and backend validation to identify root causes. Manage complex support tickets through resolution, meeting SLA requirements. Work closely with Engineering, DevOps, and Product teams during incidents and problem-solving efforts. Automation, Tooling & AI Enablement Spot repetitive or manual support tasks and develop automation to improve efficiency and reliability. Build and maintain scripts, utilities, or lightweight tools using technologies like JavaScript, Bash, or SQL. Use AI-assisted tools (including LLM-based copilots, automation frameworks, or coding tools such as Cursor) to: Accelerate troubleshooting and diagnostics Improve script and automation development Support ongoing technical operations

About Wealthsimple Wealthsimple Technologies Inc. is a leading Canadian fintech company based in Toronto. Serving over 3 million clients and managing more than $100 billion in assets, Wealthsimple focuses on making financial services straightforward, transparent, and affordable. The team values innovation, ownership, and a genuine commitment to clients. For more about the company's values and work environment, visit the Culture Manual and careers page. Role Overview: Senior Technical Specialist - Corporate Security This full-time, on-site position is based in Toronto and requires presence in the office five days a week. The Senior Technical Specialist will lead and improve Wealthsimple’s Physical Protection System (PPS). The role centers on ensuring the effectiveness and security of all technical physical security measures, including access control, video surveillance, and intrusion detection systems. Day-to-day work involves managing technical projects from start to finish, maintaining strong partnerships with security integrators, and serving as the subject matter expert for Genetec Security Centre across all corporate locations. Staying current with security technologies, industry standards, and emerging threats is essential to proactively identify and address risks. What You Will Do Oversee all aspects of the Physical Protection System (PPS), using Genetec Security Centre as the main platform. This includes system configuration, maintenance, troubleshooting, and performance optimization across multiple sites. Serve as the primary contact for PPS issues. Conduct root cause analysis and work with the security integrator and internal IT teams to resolve defects. Manage and strengthen the relationship with Wealthsimple’s security integrator, ensuring service level agreements (SLAs) and quality standards are met. Who Thrives in This Role This position calls for a detail-oriented professional with deep technical knowledge, strong project management abilities, and clear communication skills across teams and departments.

Join our dynamic team at System Canada Technologies as an Avaya Interaction Center Technical Specialist. In this full-time, permanent role, you will leverage your technical expertise to enhance communication solutions for our clients. This position provides an exciting opportunity to work with cutting-edge technology and collaborate with a talented team.

Role Overview enable is hiring a Senior IT Support Specialist in Toronto, ON. This role focuses on delivering technical support and keeping IT operations running smoothly. As a key team member, expect to handle troubleshooting, resolve a range of IT issues, and contribute to improvements across our technology infrastructure. What You Will Do Serve as the main contact for technical support requests Troubleshoot and resolve hardware, software, and network issues Work to maintain and enhance IT systems and processes Support users and help ensure minimal downtime What We Look For Strong technical background and hands-on IT support experience Solid problem-solving skills Commitment to high-quality user support Interest in improving technology infrastructure

We are seeking an experienced Technical Lead or Senior Developer specializing in IBM InfoSphere Master Data Management (MDM). The ideal candidate will possess a robust skill set with at least 6 years of professional experience in Java and J2EE technologies. You should have a minimum of 5 years of hands-on experience with IBM MDM 11.5, demonstrating proficiency in developing and maintaining customizations tailored to business needs.Key Responsibilities:• Lead projects independently as a technical expert.• Design technical solutions and create detailed documentation.• Collaborate effectively with ETL teams for batch loading and MDM data remediation.• Implement integration technologies and architectures, including Web Services, MQ, ETL, ESB, and SOA.• Optimize performance and manage capacity and sizing designs.Desired Qualifications:• A solid understanding of MDM concepts, data mapping, and modeling.• Familiarity with multiple database systems such as Oracle, DB2, and SQL Server.• Knowledge of high availability and disaster recovery strategies.

Join our dynamic team at System Canada Technologies as an Intermediate Technical Writer! We are seeking a talented individual with over 5 years of experience in technical writing to produce high-quality documentation that meets the needs of our clients. You will work closely with engineers and product managers to create user manuals, technical guides, and online help documentation.

As a Technical Account Manager at AfterShip, you will play a pivotal role in fostering strong relationships with our clients while ensuring their technical needs are met efficiently. Your expertise will be crucial in guiding customers through product implementation, addressing technical inquiries, and providing tailored solutions to enhance their experience with our services. You will work closely with various teams to ensure seamless integration and customer satisfaction.

Join our dynamic team at aslconsulting as a Technical Writer, where you will create high-quality documentation that plays a crucial role in the success of our innovative products. Collaborate closely with software developers, quality engineers, product managers, and usability experts to enhance the user experience of our offerings.

Role overview The Senior Technical Recruiter at Aerovect Inc. focuses on building a strong pipeline of robotics talent in Toronto. This position requires insight into the technical hiring landscape and an ability to match skilled professionals to roles where they can make an impact. What you will do Identify and attract experienced candidates for technical positions in robotics Connect with professionals who have a genuine interest in robotics and technology Screen applicants and evaluate their technical qualifications for current openings Help drive Aerovect’s growth by supporting projects that advance robotics innovation Location This role is located in Toronto.

Join ServiceNow as a Technical Support Management Manager, where you will lead a team dedicated to delivering exceptional customer support services. This role requires a strategic thinker who can enhance operational effectiveness while ensuring customer satisfaction. You will oversee the training and development of support staff, manage performance metrics, and implement best practices to improve service delivery. Your leadership will be crucial in fostering a culture of collaboration and excellence within the team.

Join bree as a Technical Recruiter and play a pivotal role in shaping our dynamic team. Your expertise in sourcing, screening, and hiring top technical talent will be key to driving our innovative projects forward. If you are passionate about connecting with candidates and have a deep understanding of the tech landscape, we want to hear from you!

At Relay, we empower self-made entrepreneurs through our innovative digital banking platform, equipping them with the tools and insights needed to master their finances. Our mission is to transform financial ambiguity into transparency, enabling business owners to manage their cash flow effectively and achieve long-term success.We invite a Senior Technical Writer to join our dynamic Product Marketing team. This pivotal role bridges the realms of marketing, product development, and design, ensuring that our in-product messaging resonates with customers and aligns with our overall positioning. Your contributions will directly impact how users perceive, adopt, and derive value from Relay’s suite of products.This position is perfect for a strategic, customer-centric technical writer who is passionate about making a difference. You will collaborate with Product Design to enhance in-product experiences and with Product Marketing to convert value propositions into user-friendly language. Engaging directly with customers, your aim will be to reduce friction, streamline onboarding, and increase product engagement through exceptional in-product communication.Initially, you will conduct a thorough audit of our product lines' copy, establishing a consistent and scalable voice for Relay’s in-product communication. Over time, you will develop standards and processes that enhance clarity, promote adoption, and facilitate multi-product growth.Key ResponsibilitiesIn-Product Writing & UX Content Ownership: Refine and advance the voice and tone within the Relay product. Craft, edit, and enhance UI copy, including onboarding flows, tooltips, error messages, and feature explanations to bolster clarity and usability.Customer Understanding & Voice of the Customer: Engage in customer interviews and collaborate with Product Marketing to gain deep insights into user needs and mental models. Use these insights to design clear and intuitive product experiences.Adoption & Onboarding Optimization: Identify user journey friction points and enhance onboarding, activation, and feature discovery through clearer in-product communication.Product & Design Partnership: Work closely with Product Management and Design to refine product experiences based on user feedback.

About the Role Cohere is hiring a Manager of Technical Staff in Toronto. This role leads a team of skilled technical professionals, guiding projects that advance AI technology. The manager sets direction, supports team growth, and ensures projects meet Cohere’s standards. What You Will Do Lead and mentor a group of technical staff members Oversee project delivery, ensuring quality and timely completion Promote collaboration and a supportive team culture Help shape the direction of AI-focused projects at Cohere Location This position is based in Toronto.

About the Role enable is looking for a Senior Technical Project Manager in Toronto, ON. This role drives the planning, execution, and delivery of complex technical projects from start to finish. The Senior Technical Project Manager keeps projects aligned with business goals, meeting deadlines and budget targets. What You Will Do Lead cross-functional teams through all phases of technical projects Coordinate efforts and maintain clear communication between stakeholders Track progress, identify risks, and implement mitigation plans Promote collaboration to keep projects moving efficiently What We Look For Extensive experience managing technical projects Strong leadership skills in guiding teams and facilitating stakeholder communication Ability to identify project risks and develop effective solutions Comfort working in a changing environment with shifting priorities

At Velan Studios, we cultivate a vibrant culture driven by curiosity and creativity. Our diverse team embraces the adventurous spirit that is reflected in our games. We are the visionary creators behind acclaimed titles such as Mario Kart Live: Home Circuit, Knockout City, Hot Wheels Rift Rally, Midnight Murder Club, and the innovative VR experience Bounce Arcade. Our mission is to lead the way in pioneering groundbreaking gaming experiences that redefine play. We are dedicated to transcending traditional gaming boundaries, merging reality with fantasy, and revolutionizing the industry with each new game.If you are a unique blend of coder and artist, capable of seamlessly translating ideas between art and technology, you will empower our entire development team to create the next generation of gaming experiences.The ideal candidate is a highly skilled visual artist with deep technical expertise, particularly in lighting and materials. This individual will play a pivotal role in shaping and leading the artistic vision alongside a team of innovative developers. You will work closely with the Art Director and other Studio Creative Leaders to establish the look and feel of early-stage prototypes and explore diverse visual styles. Your work will involve collaboration within our custom engine and partnership with the engine team to refine features and workflows.As the project transitions from its initial stages to full production, the Technical Art Lead will also take charge of expanding, directing, and guiding the art team in executing the project vision.

About the Role:We are seeking a dynamic Technical Support Analyst to join our team at ION, specializing in providing first and second-level support for Fidessa applications. In this fast-paced and innovative environment, you will engage in hands-on technical support within a production setting, utilizing your in-depth technical expertise and creative problem-solving skills to address complex issues. Ideal candidates will exhibit a strong technical foundation and a keen interest in the financial sector, particularly in equities and futures & options asset classes. This position is an excellent fit for recent graduates or individuals with up to three years of relevant experience. We pride ourselves on fostering internal growth, and this role offers a clear career trajectory for those interested in technology, financial products, trading, client support, product management, or technical account management.Fidessa, a proud member of the ION Group, delivers cutting-edge trading, investment, and information solutions to the global financial community. In a world where new technologies, regulations, and challenges emerge rapidly, our ability to identify trends and adapt swiftly transforms change into opportunity. This is why 85% of the world’s leading financial institutions rely on Fidessa for their multi-asset trading and investment infrastructure, market data, analysis, and decision-making technology. With $10 trillion in transactions facilitated through our global network each year, we offer unparalleled access to the largest and most influential trading community, including global institutions, investment banks, boutique brokers, and niche hedge funds.The Americas Technical Support team plays a pivotal role in providing technical application support to our equities and derivatives clients and is integral to ION Markets' global support team. Our responsibilities include technical investigations, customer updates, and reporting software defects to development teams. Additionally, we lead service restoration during software or hardware failures, engage in capacity planning, and conduct Business Continuity testing for our hosted environment. Our fast-paced team stays ahead of regulatory changes and technological advancements.