Technical Support Analyst II at Alertus | Baltimore, MD

Company Overview At Alertus, our core mission is to safeguard lives through innovative mass notification solutions. As pioneers in this field, we deliver tailored, scalable, and cost-efficient systems designed to provide timely alerts that can make a difference in emergencies. We recognize that even moments of forewarning can be crucial for safety and survival. Our dedicated team members are vital to our success, positively impacting the safety and well-being of countless individuals. We foster a collaborative, dynamic workplace where employees can seamlessly engage across various departments. Role Summary We are seeking a high-caliber Implementations Manager to accelerate Alertus' growth trajectory. Reporting to the Senior Manager of Implementation Services, you will be instrumental in realizing our mission. Your primary responsibilities will include overseeing product implementations, ensuring exceptional customer satisfaction, and promoting client growth within government, commercial, educational, and healthcare sectors. This role emphasizes a customer-centric approach, where establishing robust relationships and leveraging your technical expertise are critical for successful product deployment. The ideal candidate is a self-driven problem solver eager to transform customers into advocates for the Alertus solution.

Join Our Mission at AlertusAt Alertus, our mission is to protect individuals from harm through innovative mass notification solutions. We pride ourselves on providing tailored, scalable, and economically viable options, understanding that every second counts in an emergency situation. Our team members play a crucial role in our success, affecting the safety and well-being of countless lives. We foster a collaborative and positive work environment that promotes interdepartmental cooperation and effective teamwork. Your Role as a Product SpecialistWe are seeking a dynamic professional eager to make a significant impact on Alertus, our clients, and the mass emergency notification sector. In this role, you will cultivate and apply specialized knowledge of Alertus Technologies’ emergency notification products and services, acting as the subject matter expert for designated offerings. Responsibilities include supporting technical publications, delivering product training, engaging in product management activities, designing solutions, and conducting product demonstrations. The ideal candidate will possess technical proficiency, a robust work ethic, exceptional communication skills, and the ability to excel in a fast-paced setting. You should be driven by a commitment to providing optimal solutions that enhance our customers’ critical communication strategies.

Join Our MissionAt Alertus, we are dedicated to safeguarding lives through our pioneering mass notification systems. As the foremost provider in this industry, our goal is to offer customizable, scalable, and cost-effective solutions that make a real difference in emergencies. Our team is the backbone of our success, impacting the safety and well-being of countless individuals. We foster a collaborative and positive workplace culture that encourages cross-departmental synergy and innovation. Role OverviewWe are in search of a skilled Hardware Engineer who is passionate about contributing to our mission and enhancing the mass emergency notification landscape. Reporting to the VP of Product Development, you will play a crucial role in the design, maintenance, and enhancement of our life-saving technologies. The ideal candidate will possess experience in hardware engineering, attention to detail, and a team-oriented mindset, ensuring ongoing project success and innovation.

Join Our Mission at AlertusAt Alertus, our mission is to safeguard lives through innovative mass notification solutions. As a pioneer in our field, we deliver customizable, scalable, and economical solutions designed to provide critical alerts that can make a life-saving difference during emergencies. With a focus on enhancing safety and well-being, we value our employees as vital contributors to our success. Exciting Opportunity for a Sales ExecutiveWe are seeking an enthusiastic and seasoned Sales Executive to spearhead our efforts in the Healthcare sector. This pivotal role will report directly to the VP of National Accounts, overseeing the full sales lifecycle from initial prospecting to successful customer deployment within your designated market. This strategic position emphasizes the importance of nurturing strong relationships for long-term success. Important Note: Candidates must be located in the Baltimore, MD area or within a reasonable driving distance to our headquarters for onboarding, training, and team events.

Join Our Team as a Sales Development RepresentativeAt Alertus, we understand that when it comes to safety, every second counts. As an industry leader in mass notification systems, our mission is to enable organizations to safeguard lives, secure assets, and ensure business continuity. We are experiencing remarkable growth across all sectors and seek passionate, driven individuals eager to promote our essential life safety products to a dedicated customer base. Your RoleWe are on the lookout for a dynamic Sales Development Representative (SDR) to play a pivotal role in our expansion. Reporting directly to the SDR Manager, you will be an integral part of our team, responsible for generating leads, articulating the unique value of Alertus, and acquiring new customers. In this position, you will be at the forefront of enhancing product awareness and delivering our life-saving solutions to various target markets. We are searching for exceptional communicators who possess a remarkable ability to navigate challenges.

Join Our Team as a Technical Support SpecialistAt Alertus, our passion lies in safeguarding individuals during emergencies through cutting-edge mass notification solutions. We take pride in offering customizable and scalable systems that can make a significant difference in critical moments. Our dedicated employees are at the heart of our mission, positively impacting countless lives by ensuring safety and well-being. We are currently seeking a proactive and customer-focused Technical Support Specialist to enhance our Technical Support team. In this pivotal role, you will report directly to the Technical Support Manager and play a crucial part in ensuring our customers' Alertus systems are fully operational. Your blend of technical expertise and exceptional customer service skills will be key to achieving this goal. This position presents a fantastic opportunity for individuals eager to start their IT careers and who possess a genuine enthusiasm for technology, problem-solving, and assisting others. Please note that this role may require flexible work hours, with technical support coverage spanning from 7 AM to 7 PM EST.

Join Our Mission to Protect LivesAt Alertus, we are driven by a profound commitment to safeguarding individuals during emergencies. As a pioneering force in mass notification solutions, we pride ourselves on delivering tailored, scalable, and budget-friendly services that can make a critical difference. We understand that every second counts in a crisis, and our goal is to empower communities with timely alerts and information.Our team members are essential to our mission, positively influencing the safety and well-being of countless individuals. We cultivate a supportive, collaborative culture that encourages cross-departmental teamwork, fostering an environment where innovation thrives.Your Role as a Senior Sales Development RepresentativeWe are in search of a dynamic and results-driven Senior Sales Development Representative (SDR) to play a pivotal role in accelerating Alertus' growth. Reporting directly to the SDR Manager, you will be a vital contributor in actualizing our mission. Your responsibilities will encompass lead generation, articulating the Alertus value proposition, and acquiring new customers. Additionally, you will provide guidance and mentorship to fellow SDR team members, enhancing their skills and performance.This position places you at the forefront of our efforts to raise product awareness and offer life-saving solutions across various target markets. The ideal candidate is a motivated individual with a passion for sales and a commitment to helping others achieve success.

Join Our Mission to Protect LivesAt Alertus, our core mission is to safeguard individuals from harm through innovative mass notification solutions. As a pioneer in this vital field, we offer customizable, scalable, and cost-effective technologies that can save lives in emergencies. Our commitment to excellence is reflected in the dedication of our team members, who play a crucial role in enhancing the safety and well-being of communities. About the RoleWe are seeking an enthusiastic and skilled Electrical Engineer to join our dynamic team. In this pivotal role, reporting to the VP of Product Development, you will contribute to the advancement of our life safety solutions. You will be tasked with developing, maintaining, and enhancing our innovative products that make a real difference in emergency situations. The ideal candidate is detail-oriented, collaborative, and possesses a strong team spirit, driving the success of ongoing projects.

Role overview The Implementations Operations Specialist at Alertus Technologies, LLC plays a key part in guiding customer orders from the Sales team through to successful implementation. This position ensures a smooth transition between teams and maintains oversight of each order from initiation to completion. The role reports to the Manager of Implementations Operations. What you will do Coordinate the transfer of customer orders from Sales to Implementation, making sure all details are captured and shared. Oversee the full order process, tracking progress at each stage until completion. Monitor timelines and resolve issues as they arise to keep orders accurate and on schedule. Communicate regularly with both internal teams and customers to provide updates and address questions. Who thrives in this role Highly organized and attentive to detail, with a strong focus on accuracy. Customer-oriented and dedicated to supporting others throughout the process. Resourceful problem-solver who enjoys overcoming challenges. Self-driven, with clear and effective communication skills. Location This role is based in Baltimore, MD.

Role overview Alertus seeks a Lead Backend Engineer (Node.js) based in Baltimore, MD. This position focuses on building and maintaining the core backend system that delivers mass notifications during emergencies. The Alertus platform supports channels such as SMS, Email, Voice, Push, Slack, and IPAWS, reaching thousands of users when urgent communication is required. What you will do Lead the development of the high-performance backend that powers mass notification delivery. Architect and implement solutions to ensure reliable, timely delivery of messages across all supported channels. Design systems for resilience and scalability, so they withstand sudden spikes in usage without loss of performance. Optimize distributed systems to guarantee notification delivery, even under challenging conditions. Impact This role extends beyond coding. The Lead Backend Engineer’s work directly supports Alertus’s mission to protect people by ensuring critical messages reach their destinations during emergencies. Experience with scalable SaaS and distributed systems will shape the reliability and effectiveness of Alertus’s solutions.

Company Overview At Alertus, our mission is to safeguard individuals from harm, driven by our passion for enhancing safety. As a frontrunner in mass notification systems, we deliver tailored, scalable, and economical solutions that can make a significant difference in emergency situations by providing timely alerts. Our workforce is key to our success, impacting the safety and well-being of countless individuals. We cultivate a positive and collaborative workplace culture, empowering our employees to collaborate seamlessly across various departments. Position Summary We are in search of a dynamic and seasoned Operations Manager to assist our Director of Operations in managing diverse operational functions within our manufacturing and project management teams. The successful candidate will play a crucial role in enhancing operational efficiency, upholding quality standards, and steering project implementations while nurturing a culture of teamwork and collaboration.

Join Our Mission at AlertusAt Alertus, our commitment is to safeguard individuals from potential dangers. As the foremost provider of mass notification solutions, we deliver tailored, scalable, and budget-friendly services, recognizing that every second counts during an emergency response. Our dedicated team plays a pivotal role in our success, positively influencing countless lives through enhanced safety measures. We foster a collaborative and inclusive workplace environment, empowering our employees to work seamlessly across various departments. Role OverviewWe are on the lookout for a skilled and proactive Manager of Hardware Engineering to lead our Product Development and Engineering team. This pivotal role is dedicated to the innovation, upkeep, and enhancement of our life-saving technologies. As the Manager, you will not only mentor a talented group of engineers but also actively engage in the entire product development lifecycle.

Job OverviewJoin our innovative Product Development team as the Manager of Quality Assurance and Compliance at Alertus, where our commitment to safeguarding lives drives everything we do. In this pivotal role, you will oversee the maintenance of product certifications and ensure adherence to regulatory standards, while expertly identifying and addressing any quality issues in our deployed solutions. Reporting directly to the VP of Product Development, you will be essential in guaranteeing that our life-saving technologies not only meet but exceed quality benchmarks and compliance regulations. We seek a meticulous candidate with a robust background in quality assurance and compliance management, capable of fostering strong collaboration among cross-functional teams.

Join Our Mission at AlertusAt Alertus, our primary goal is to safeguard individuals from potential danger. As pioneers in mass notification systems, we provide tailored, scalable, and affordable solutions, recognizing that a few seconds of alert can make a significant difference in emergencies. Our team members play a crucial role in our success and directly impact the safety and well-being of countless individuals. We foster a collaborative workplace culture that encourages seamless interdepartmental cooperation. Role OverviewWe are on the lookout for motivated sales professionals eager to contribute to the expansion of Alertus in our key sectors. The Sales Executive will work directly under the Sales Manager - High Power Audio and will be instrumental in realizing our mission. Your responsibilities will involve enhancing product visibility and delivering essential solutions to commercial entities. This role requires self-motivation, with a focus on cultivating strong relationships and transforming qualified leads into successful business opportunities. The ideal candidate is committed to a customer-focused approach that yields mutual success. Note: Travel to our Baltimore headquarters is necessary for onboarding, training, and various team activities. Candidates should reside in the Baltimore, MD region or be within a commutable distance from our headquarters.

Join Our Mission at AlertusAt Alertus, we are dedicated to safeguarding individuals during emergencies. As a frontrunner in mass notification systems, we offer tailored, scalable, and affordable solutions, recognizing that even moments of advance warning can be vital in saving lives.Our team members are pivotal to our success, impacting the safety and well-being of countless people. We foster a vibrant, collaborative workplace that empowers employees to work seamlessly across various departments.Role OverviewThe Sales Operations Specialist is a critical office-based role that supports our Sales team by managing essential processes and tools that enhance efficiency and performance. This position oversees the health of our sales pipeline, manages enablement tools, streamlines sales processes, and provides vital support to sales leadership.The ideal candidate will be a meticulous and organized professional who can pinpoint opportunities for improvement and ensure the sales team is equipped with the necessary resources and support to achieve company objectives.

About AlertusAt Alertus, our unwavering mission is to safeguard lives through effective mass notification solutions. As a pioneering force in emergency communication, we offer tailored, scalable, and budget-friendly options, understanding that every second counts in crisis situations. Our dedicated team is essential to our success, profoundly influencing the safety and well-being of countless individuals. We foster a collaborative and positive workplace culture that empowers employees to collaborate seamlessly across departments. Program OverviewAs a Technical Product Specialist in our Alertus Tech Forge Program, you will embark on an exciting journey designed for motivated graduates with degrees in Engineering and Computer Science. This program is your launchpad for a rewarding career at Alertus, offering you the chance to tackle challenging projects across our core technical departments while gaining invaluable insights into the complete product lifecycle of our life-saving solutions. Program Structure: Participants will undertake diverse assignments in various departments, enabling immersive experiences and impactful contributions to significant projects. The duration of assignments may differ among participants, and the overall program typically lasts between 18 to 36 months. Mentorship: You will receive structured mentorship from seasoned leaders and technical experts, ensuring comprehensive support and guidance throughout each rotation. Post-Program Placement: Upon successful completion of the program, a full-time role will be assigned based on your performance, feedback received during the program, and the strategic needs of Alertus, ensuring a fulfilling next step in your career.

Exciting Opportunity for Physician Assistants with Vohra Wound Physicians Are you ready to reclaim your work-life balance? Say goodbye to nights, calls, and weekends. Join Vohra Wound Physicians, the largest and most reputable wound care group in the United States. Why Choose Vohra Wound Physicians? • We are the leading specialists in wound care, providing care in over 3,000 facilities across 28 states.• As an innovative thought leader in wound care, you will enjoy clinical autonomy and a fulfilling work-life balance.• Our supportive environment allows you to focus on delivering exceptional patient outcomes without the burdens of paperwork.• We offer malpractice coverage, administrative assistance, and an intuitive electronic medical record (EMR) system.• Comprehensive paid training is provided. Your Ideal Fit: We are looking for passionate individuals eager to excel in wound care. If you value clinical experience, cultural fit, and a dedication to patient care, Vohra is the right place for you. You'll have the opportunity to learn from highly qualified physician peers and utilize advanced technologies. Requirements: • An active, unrestricted license in the state of practice.• Clinical work experience within the last 6 months. What Our Providers Are Saying: • “After 12 years with Vohra, I am grateful for the change.” - Dr. Steve Tran, Internal Medicine.• “Vohra has provided me with independence and a balance while caring for patients.” - Dr. Angela Crawford, General Surgeon.• “The Vohra Model respects the need for professional autonomy and ownership.” - Dr. Alan Powers, former Surgical Resident.

IT Subject Matter ExpertEmployment Type: Full Time, Experienced LevelDepartment: Information TechnologyAs an IT Subject Matter Expert (SME) at CGS Federal, you will leverage your expertise in application and systems software to support a diverse range of key stakeholders. Your role will involve analyzing intricate hardware, software, and telecommunication systems to establish effective processes and procedures for various use cases across departments. You will also consult on the design, development, documentation, and delivery of standard operating procedures, presentations, and training materials tailored for different audiences. The ideal candidate will demonstrate significant technical experience and performance in scenarios that require a wide array of knowledge and skills.CGS Federal is dedicated to assembling motivated, highly skilled, and innovative individuals to tackle the government's most pressing challenges through advanced technology. We are looking for candidates who are passionate about contributing to government innovation, value collaboration, and can anticipate and respond to the needs of others. At CGS, we foster a supportive environment and promote professional development through various learning opportunities.Skills and attributes for success:- Evaluate and refine procedures and standards using your expertise and best practices.- Collaborate with a diverse array of stakeholders and system users to deepen understanding of agency systems.- Partner with IT and business experts to coordinate program objectives, requirements, performance analysis, and innovation initiatives.- Propose enhancements for IT systems and other business operations.- Create and maintain documentation for processes and technology needs.- Outline strategies for upgrading or replacing information systems.- Assist in the operation and maintenance of complex IT systems.Qualifications:- Bachelor's degree in Computer Science or a related field.- At least 5 years of experience with OBIEE, Oracle Forms, and Oracle Reports.- Must be a U.S. citizen.- Eligible to obtain security clearance.

Job Title: Engineering Technician (E-Tech)Locations: VariousJob Type: Full-TimeOverview:We are looking for a skilled Engineering Technician (E-Tech) with substantial hands-on experience in the assembly of batteries and power electronic converters. This pivotal role involves not only assembling and testing complex systems but also troubleshooting issues to enhance the performance of our power electronics and energy storage solutions. Your contributions will be vital in ensuring our products meet rigorous industry standards and maintain efficiency.Key Responsibilities:- Assemble and rigorously test battery systems and power electronic converters.- Troubleshoot and repair electronic components, ensuring optimal product performance and quality.- Collaborate closely with engineers to refine designs and optimize assembly processes.- Conduct comprehensive tests and inspections to identify and resolve performance issues in electrical and electronic systems.- Maintain meticulous documentation of procedures, modifications, and test results.- Assist in the design and development of innovative products focused on energy storage and power conversion systems.- Uphold compliance with safety standards and protocols.Qualifications:- Minimum of 3 years of experience in the construction of batteries and power electronic converters.- Strong hands-on technical expertise with a concentration in power electronics.- Proven experience in troubleshooting and repairing electronic components.- Proficient in reading and interpreting schematics, blueprints, and technical drawings.- Familiarity with industry standards for battery systems and power electronics.- Excellent analytical and problem-solving skills, along with a keen attention to detail.- Strong communication and teamwork skills.Preferred Skills:- Knowledge of advanced battery technologies and power conversion methodologies.- Experience working with high-voltage systems and energy storage solutions.- Understanding of safety regulations within the electronics industry.Education:- Associate's degree or technical diploma in Electrical Engineering, Electronics Technology, or a related field.Benefits:- Competitive salary and a comprehensive benefits package.- Opportunities for professional development and career advancement.- A collaborative and innovative working environment.