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Experience Level
Mid to Senior
Qualifications
We are looking for candidates with the following qualifications:Proven experience in a technical support role, preferably in networking or cloud solutions. Strong problem-solving skills and the ability to work under pressure. Excellent communication skills, both verbal and written. Experience with cloud technologies, networking, or software-defined networking is a plus. Ability to work effectively in a team environment and independently.
About the job
Arista Networks seeks a Technical Solutions Engineer to join the team in Chennai. This position centers on supporting customers with technical issues and delivering effective solutions. The role involves close coordination with both the Customer Support team and the Velocloud group.
What you will do
Troubleshoot and resolve complex technical problems for customers
Document solutions and support processes in a clear, organized manner
Work with the Velocloud team to address and resolve customer concerns
Help ensure customers have a positive experience by providing reliable and timely support
Requirements
Strong interest in technology and customer service
Ability to collaborate and contribute within a team
Clear communication and documentation skills
This role is based in Chennai.
About Arista Networks
Arista Networks is a leader in cloud networking solutions, providing advanced technology to help businesses achieve their goals. Our commitment to innovation and customer satisfaction is at the core of our operations. Joining our team means being part of a collaborative and forward-thinking environment where your contributions matter.
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