About the job
Interlaced is a leading provider of cloud-centric IT services, dedicated to offering outsourced IT solutions to forward-thinking businesses worldwide. Our expertise lies in the design, implementation, and support of state-of-the-art technology infrastructures that empower our clients to scale effectively and fulfill their organizational goals.
Role Overview
We are seeking a Technical Solutions Analyst who will play a crucial role in managing our pre-sales scoping and technical analysis tasks. This position is designed to enhance the capabilities of our Solutions Team by taking on the routine custom scoping duties, including the development of Statements of Work (SOW), coordination with vendors, and conducting discovery work.
Your work will be pivotal at the intersection of Sales and Technical Delivery, where you will convert client needs into precise project scopes, labor estimates, and SOWs across various environments including infrastructure, cloud, and endpoints. Within six months, we anticipate you will independently manage 50-70% of the incoming scoping requests with minimal guidance from the Solutions Architect.
It is important to note that this is not a helpdesk or project delivery role. Your primary focus will be on pre-sales technical analysis to ensure project setups are primed for success prior to their initiation.
Key Responsibilities
What You Will Do
- Engage in client discovery calls alongside Account Managers and Sales teams to gather essential technical requirements and comprehend business objectives.
- Convert discovery insights into organized technical solution outlines and implementation strategies.
- Pose clarifying inquiries to define scope boundaries, technical dependencies, and implementation considerations.
- Create labor estimates and project effort models utilizing internal estimation frameworks.
- Compose Statements of Work (SOWs), pricing inputs, and concise technical solution summaries.
- Identify third-party vendor needs and manage vendor outreach for pricing and feasibility assessments.
- Confirm solution assumptions with internal engineering and project delivery teams.
- Maintain standardized scoping templates, pricing assumptions, and documentation resources.
- Support architects in scoping complex or multi-system projects.
- Assist with change orders by assessing scope alterations and recalculating required effort.
- Identify necessary third-party vendors, software licenses, or hardware procurement to support proposed solutions.
Success Metrics
- Scoping throughput: Number of completed scopes per month
- Turnaround time: Duration from request to completed scope
- Estimation accuracy: Difference between scoped effort and actual project delivery
- Architect efficiency: Percentage of scopes completed without Solutions Architect intervention
Qualifications
Required
- 2-5 years of experience in a Managed Service Provider (MSP), IT consulting, or a related field.
- Proficiency in technical analysis and project scoping.
- Strong communication skills for effective client engagement.
- Ability to work independently and manage multiple priorities.

