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Technical Solutions Analyst - EMEA

HeartFlow, Inc.London, England, United Kingdom; Dublin, Ireland
Hybrid Full-time

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Key ResponsibilitiesI. Clinical Implementation & Customer SuccessGuide and support customers throughout the technical lifecycle of our unique SaaS non-invasive diagnostic technology. Serve as the primary support resource for inquiries related to HeartFlow’s technology, including network protocols, security measures, and data protection during the transfer of medical imaging data online. Foster the global adoption of our innovative FFRct product by delivering knowledgeable and timely responses to high-level customer inquiries and issues. Ensure thorough documentation and prompt resolution of technical challenges.

About the job

HeartFlow, Inc. is at the forefront of medical technology, innovating the diagnosis and management of coronary artery disease, the leading cause of death globally. Our flagship product, the HeartFlow FFRCT Analysis, is an AI-powered, non-invasive cardiac test that creates a color-coded, 3D model of a patient’s coronary arteries. This model provides insights into how blockages affect blood flow to the heart, aligning with the ACC/AHA Chest Pain Guidelines. We are proud to be the first integrated heart care solution that aids clinicians in identifying stenoses (RoadMap™Analysis), assessing coronary blood flow (FFRCTAnalysis), and characterizing coronary atherosclerosis (Plaque Analysis). As our product line expands, we invite you to be part of a team dedicated to revolutionizing precision heart care.

HeartFlow, Inc. (HTFL) is publicly traded and has garnered international acclaim for our advancements in healthcare. We are endorsed by medical societies around the globe and are cleared for use in the US, UK, Europe, Japan, and Canada, having positively impacted the lives of over 500,000 patients worldwide.

Position Overview: The Technical Solutions Analyst plays a pivotal role as a technical consultant and Tier 3 support expert for HeartFlow’s non-invasive FFRct diagnostic technology. This hybrid position acts as a vital link between our sophisticated SaaS platform and clinical customers, requiring profound expertise in Healthcare IT (HIT), networking, and systems engineering to facilitate complex implementations and drive product enhancements.

About HeartFlow, Inc.

HeartFlow, Inc. is a pioneering medical technology company dedicated to improving the diagnosis and management of coronary artery disease. Our innovative AI-driven solutions have set new standards in heart care, making a tangible difference in the lives of patients worldwide.

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