Technical Software Support Specialist

Join Adyen as a Technical Support Team Lead and play a pivotal role in enhancing our customer experience. In this leadership position, you will guide a team of dedicated support professionals, ensuring they provide exceptional technical assistance to our clients. Your expertise will help streamline processes and foster a customer-centric culture. You will collaborate closely with cross-functional teams to resolve complex issues and improve our service offerings.

Join a prestigious multinational aerospace technology and engineering group as a Technical Team Lead. In this pivotal role, you will lead a talented team of Software Engineers, guiding them through the complete software development lifecycle—from initial analysis to final deployment. Your leadership will ensure that project plans are adhered to, code quality is maintained, and technical support is provided to customers. Staying at the forefront of emerging technologies and industry best practices is paramount to achieving success in this role.Key Responsibilities: Leading Software Engineering Teams: Drive the entire software development lifecycle. Enhance existing programs by identifying and implementing modifications. Integrate software components into cohesive systems. Formulate software verification plans and quality assurance procedures. Document operational procedures and ensure software functionality. Deploy applications and assess user feedback. Adhere to project plans and timelines. Maintain and refine existing codebases, while conducting peer reviews of code changes. Explore and adopt new technologies as appropriate. Provide in-depth technical assistance to customers. Respond to customer support requests within established SLAs. Diagnose and resolve issues, crafting solutions that meet customer needs. Conduct impact analyses and coordinate implementation. Monitor system performance and drive improvements. Perform routine maintenance tasks. Deliver exceptional customer service that exceeds expectations. Proactively communicate with customers, ensuring satisfaction with support services. Continuous Learning: Regularly update your technical knowledge and skills through courses, reading, and exploring new applications. Collaboration and System Improvement: Work collaboratively with team members and Solution Architects. Troubleshoot and upgrade existing systems. Maintain system performance by addressing software defects. Enhance system quality by recognizing patterns and developing standard operating procedures. Identify improvement opportunities for applications and recommend implementations. Assist with pre-sales activities and tender proposals.

As a Technical Team Lead, you will oversee and manage all facets of technical projects to ensure their successful completion within stipulated timelines and budgets while adhering to contractual obligations. Your role involves leading a dedicated project team, fostering effective communication and collaboration.You will interpret contract specifications and extract critical information necessary for project management to meet objectives. Identifying system requirements and managing system designs, reviews, and deliverables will be key responsibilities.In this position, you will coordinate daily activities, manage risks, and supervise resources to guarantee project success. Regular reports and updates will be provided to customers, internal teams, and management.Monitoring payment milestones to ensure timely billing in accordance with the project schedule will also be part of your responsibilities.

Create Unforgettable Experiences with FIRSTFIRST Global Management Services Inc. is a premier global brand experience agency specializing in Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. With three decades of excellence, we operate through flexible delivery models that include Embedded Teams, Corporate Campus Operations, and a Full-Service Agency.We successfully manage over 37,000 events and projects annually across 110 countries, collaborating with more than 130 brands, particularly Fortune 500 companies in sectors such as Financial Services, Technology, Healthcare, Media, and Professional Services.Honored as the 2026 Chief Marketer Agency of the Year and recipient of the Ad Net Zero Award for sustainability, FIRST is consistently recognized for its commitment to excellence.Discover more about us at www.firstagency.comYour Role and ResponsibilitiesAs the Associate Team Lead for Event Production, you will embody the FIRST brand as an integrated team member at a prominent technology firm. This dynamic role is perfect for individuals with extensive event production and management experience, ready to step into a leadership position within an organization. You will oversee on-site technical event production, ensuring seamless service delivery, operational efficiency, and high-quality execution. Your responsibilities will blend technical expertise, team leadership, process development, and client management to enhance both internal team performance and client experiences.Your Key ContributionsLead technical service delivery on-site and drive process innovation and training.Manage a team of Event Production technicians, handling scheduling and workload distribution to ensure optimal team coverage.Oversee the event calendar to guarantee smooth operations.Monitor team capacity and provide guidance during events as needed.Collaborate with leadership and People & Culture on recruitment and employee relations initiatives.Manage onboarding, training, and offboarding for direct reports.Act as a liaison among the team, client organization, and third-party vendors.Serve as the Technical Lead for complex events and provide technician support as necessary.Ensure compliance with standard operating procedures and best practices.Maintain comprehensive event records and post-production financial reports.

About AirshipAirship partners with top global brands, including Alaska Airlines, BBC, and The Home Depot, to enhance revenue growth and customer loyalty through outstanding cross-channel experiences. In today's landscape, brands must navigate the complexities of delivering cohesive customer interactions across numerous channels and devices such as apps, websites, email, SMS, and wallets.Our no-code, AI-driven platform is tailored for non-technical, growth-oriented teams, empowering them to craft, test, and coordinate hyper-personalized experiences effortlessly. With capabilities to enrich customer data and swiftly launch growth initiatives, Airship equips brands to facilitate meaningful interactions that boost conversions and nurture deeper customer relationships.We invite you to join us on our mission to develop products and provide services that engage millions of customers worldwide every day.For more information, visit www.airship.com, read our blog, or connect with us on LinkedIn.About the RoleAs the Lead Technical Support Engineer based in Singapore with the flexibility of remote work, you will be a seasoned technical leader tasked with establishing and cultivating Airship's first dedicated support presence in the APAC region. This hybrid role merges responsibilities of leading the Technical Support team with regional oversight. You will guide team members daily while being the primary technical escalation point for our APAC customers. Your role will involve resolving intricate customer support challenges while ensuring an exceptional support experience for our technically adept clientele. This position offers a unique opportunity to refine your leadership skills while building a team from the ground up in a vibrant and expanding market.About YouYou thrive in independent settings and excel at leading teams...

Join Wise as an Enterprise Technical Support Engineer and become a crucial part of our dynamic support team. In this role, you will leverage your technical expertise to assist our enterprise clients in navigating and optimizing their use of Wise's innovative financial solutions.Your responsibilities will include troubleshooting complex technical issues, providing outstanding customer service, and ensuring our clients achieve their desired outcomes. You will work closely with various teams to enhance product functionality and user experience.

As a Senior Customer Technical Lead at Ivalua, you will play a pivotal role in guiding our clients through the technical landscape of our cutting-edge procurement solutions. You will leverage your expertise to ensure successful implementations, drive customer satisfaction, and act as a trusted advisor throughout the project lifecycle.

Technical Support EngineerPosition OverviewAt Genetec, we leverage innovative software tools to diagnose and resolve complex technical challenges and service disruptions, significantly enhancing customer satisfaction. This position plays a crucial role in delivering prompt and accurate technical support based on a deep technical understanding of Genetec solutions.You will be responsible for various tasks, including onsite field support, in collaboration with the internal technical support team and R&D engineers.Main Responsibilities■ Technical Support Duties· Utilize software tools to diagnose and resolve technical issues.· Provide clear and concise technical explanations to customers.· Implement problem-solving based on established processes.· Swiftly escalate significant customer issues through appropriate channels.· Collaborate with other technical support personnel and R&D engineers to resolve issues.· Build and maintain trust with new and existing customers.· Acquire and maintain extensive knowledge of Genetec solutions.· Contribute to support process improvements and software enhancements.· Assist in creating technical documentation and knowledge base articles.· Properly record customer issues in ticketing systems and CRM tools.■ Field Support Duties· Install, audit, assess, maintain, and provide technical support for Genetec systems at client sites.· Conduct Proof of Concept (PoC), onsite technical support, system deployments, onboarding, training, audits, and assessments.· Act as the technical liaison between Genetec and customers.· Organize product and feature requirements based on customer feedback and assist in development.· Provide technical consultations regarding strategic planning, best practices, upgrades, and concerns.· Offer flexible technical consulting for software implementation, integration, training, and change requests.Application Qualifications· Graduated from a technical school or possess a Bachelor's degree in Computer Science, Computer Engineering, Electronic Engineering, or a related field.· Initial experience in similar roles (support, IT, networking, etc.).· Strong analytical and troubleshooting skills related to hardware and software.· Ability to act flexibly and proactively while managing multiple tasks and priorities.· Experience in customer relations, technical support, or project management.· Willingness to learn new technologies and grow with software evolution.· Ability to work independently while valuing teamwork.· Experience in physical security (video surveillance, access control systems).· CCNA certification is a plus.· Proficient in English communication (both verbal and written).· Must possess a valid driver's license and passport, with the ability to travel up to 35%.Technical Skills· Knowledge of Windows OS (Active Directory, file sharing, IIS, clustering, GPO, performance monitoring, etc.) and troubleshooting skills.· Advanced understanding of networking and IP protocols.· Experience in configuring and troubleshooting network devices such as switches and routers.· Operational experience with IP-based video security systems (CCTV) or access control.· Experience using SQL databases.· Understanding of TCP/IP/UDP protocol stacks.· Knowledge of network storage (SAN, NAS, iSCSI) principles and best practices.· Basic understanding of server virtualization.Preferred Skills and Experience· Previous experience in a similar technical support role.

KnowBe4 is a provider of Human Risk Management solutions, working with more than 70,000 organizations worldwide. Based in Singapore, the company has over 15 years of experience helping businesses protect their workforce and AI systems. Since 2016, KnowBe4 has included AI in its security offerings, aiming to set industry standards. Its HRM+ solution brings together risk intelligence, technical safeguards, and customized training to help organizations strengthen security culture and address human risk. This approach also supports defenses against deepfakes and new threats driven by AI. KnowBe4 emphasizes both cybersecurity and environmental responsibility, viewing resilience as the protection of people, data, and the planet.

Join our dynamic team at ncs3 as a Java Technical Lead in Singapore. We are seeking an experienced professional who will play a pivotal role in leading our Java development projects, ensuring high-quality deliverables and mentoring junior developers. If you are passionate about technology and eager to advance your career in a collaborative environment, we want to hear from you!

Join bjakcareer as a Technical Lead for Applications, where you will spearhead innovative software development projects. In this role, you will guide a talented team of developers, ensuring the delivery of high-quality applications that meet our clients' needs. You will utilize your technical expertise to make architectural decisions, mentor junior engineers, and promote best practices within the team.

Accion Labs is seeking a dedicated and experienced Production Support Lead to join our dynamic team in Singapore. In this role, you will be responsible for overseeing production support activities, ensuring optimal performance and availability of our systems. Your expertise will be crucial in troubleshooting issues, coordinating with development teams, and implementing solutions that enhance user experience and system stability.

Overview We are looking for enthusiastic and approachable individuals with exceptional communication abilities, a drive to learn and leverage new technologies, and a proven history of delivering outstanding customer service. In this role, you will have the chance to work within diverse and demanding IT environments, rapidly enhancing your IT expertise and communication skills. Your Role As an Onsite Technical Support Engineer, you will be responsible for onsite implementations, troubleshooting technical challenges, collaborating closely with our Support and R&D teams, and providing prompt customer feedback and solutions. You will also maintain software applications and infrastructure, among other responsibilities. Key Responsibilities: Serve as the primary point of contact for project-specific customer technical inquiries, taking ownership of issues until resolved. Ensure customer satisfaction during project support and maintenance phases. Gather information and conduct in-depth analysis, diagnosis, and troubleshooting during onsite engagements. Maintain infrastructure, which includes OS and application patching, as well as implementing minor infrastructure changes. Collaborate closely with onsite support and remote R&D resources to resolve incidents in a timely manner. Engage and communicate effectively with technical representatives from both vendors and customers. Document procedures and solutions, such as maintenance guides and troubleshooting steps. Qualifications for Success: Experience in foundational infrastructure areas, including OS, Active Directory, SQL, IIS, certificates, and particularly Microsoft SharePoint. Preference for candidates with vendor-based software delivery experience. Strong analytical and troubleshooting abilities. Highly motivated team player, capable of functioning under pressure and tight timelines, committed to the digital transformation journey. Excellent interpersonal skills, resourceful, and proactive in taking ownership of tasks. Detail-oriented and organized, with the ability to work independently.

Join Our Team at Plaud Inc.At Plaud, we are revolutionizing the way professionals engage with artificial intelligence. As the world's most trusted AI work companion, we enhance productivity and performance through our innovative note-taking solutions, proudly serving over 1,000,000 users globally since 2023.Our mission is to amplify human intelligence, crafting next-generation infrastructure and interfaces that capture, extract, and utilize insights from the spoken, heard, seen, and thought. Headquartered in San Francisco and incorporated in Delaware, Plaud is at the forefront of human-AI interaction, driven by a unique combination of hardware and software. Our commitment to data security and privacy is underscored by our compliance with ISO 27001, ISO 27701, GDPR, SOC 2, HIPAA, and EN 18031 standards.

Join PRISM+, Singapore’s premier homegrown electronics brand, recognized for its innovation and commitment to making premium technologies accessible to all. Established in 2017, we quickly ascended to become the leading monitor and smart TV brand in Singapore, disrupting traditional markets with our affordable, high-quality products. Our expansion into various home electronics and appliances showcases our dedication to excellence and customer satisfaction. At PRISM+, every day presents an opportunity to innovate and shape the future of consumer technology. Be a part of a team where your contributions are valued and your professional growth is supported.Key ResponsibilitiesLead, mentor, and inspire a dynamic team of 20 customer service agents, both onshore and offshore.Provide day-to-day support to the team in addressing complex customer inquiries and ensuring high satisfaction levels.Utilize business tools to monitor communications across calls, emails, and chats, ensuring a world-class customer experience.Make empathetic and informed decisions to enhance customer satisfaction across all channels.Drive the team to achieve and surpass performance metrics, leveraging strengths to improve results.Understand and uphold company policies and service level agreements (SLAs), regularly reviewing and refining processes.Continuously assess workflows for efficiency and relevance, ensuring value for both internal and external stakeholders.Analyze reports to identify strengths and areas for improvement, implementing strategies accordingly.Foster a culture of continuous improvement and employee engagement.

Role Overview Braze is hiring a Team Lead of Solutions Consulting in Singapore. This role guides a team focused on delivering solutions that improve customer experiences. The position involves close collaboration with clients to understand their goals and design strategies that support engagement and retention. What You Will Do Lead and support a team of Solutions Consultants Work directly with clients to identify needs and recommend tailored approaches Help shape product direction by sharing client feedback and monitoring industry trends Build and maintain strong relationships with clients Impact This leadership role empowers the team to achieve strong results for clients and strengthens Braze’s product by connecting real-world feedback to development.

Fastly empowers individuals to stay connected with their passions. Our cutting-edge edge cloud platform allows customers to rapidly, securely, and reliably create exceptional digital experiences by processing, serving, and safeguarding applications as close to their end-users as possible—right at the edge of the Internet. The platform is engineered to leverage the modern internet, be programmable, and support agile software development. Fastly’s clientele includes some of the world's most renowned companies, including GitHub, Yelp, Paramount, and JetBlue.Join us in our mission to cultivate a more trustworthy Internet.Senior Technical Support Engineer - Japanese SpeakingAt Fastly, we believe that exceptional support is foundational to providing the best tools for those scaling the internet. This principle is woven into our culture and values. We are on the lookout for enthusiastic support engineers who can uphold our high support standards while enhancing and scaling our support systems as we expand.As a Senior Support Engineer, you will need to have a proven track record in diagnosing and troubleshooting customer issues. Your technical curiosity will drive you to delve deeply into complex problems. Strong communication skills will be essential, allowing you to effectively manage customer interactions, whether in challenging or positive scenarios. You will guide customers confidently through the debugging process.The ideal candidate will possess a refined written communication style and the technical insight necessary to understand Fastly’s product suite comprehensively. You will collaborate with our marketing, engineering, and sales teams on behalf of our clients, making customer advocacy a vital component of your role. Every support ticket presents a unique challenge, ensuring that you will engage with a diverse array of intricate and rewarding issues daily.What You Will Do:Oversee customer CDN configurations through email and chat.Articulate customer needs and requirements to the engineering, product, and sales teams.Enhance our customer-facing documentation as required.Contribute to the processes and policies that will help scale our support organization as we grow.

As the SEO Team Lead at Green Park Content, you will play a pivotal role in shaping and enhancing our SEO offerings. Your responsibilities will include developing comprehensive SEO audit packages, crafting pre-sales materials, conducting category assessments, and launching impactful content hubs.Your expertise will be crucial in researching, planning, and executing content strategies tailored for our clients in Asia, ensuring the delivery of data-driven insights and recommendations. You will communicate SEO insights effectively to clients and create engaging presentations to support strategic search optimization consulting.In this leadership position, you will oversee a talented team of SEO Specialists, ensuring the highest quality standards through diligent management and quality assurance of freelancer outputs. Your ability to review multilingual work, especially in keyword discovery, will be essential.You will also be responsible for generating and summarizing monthly SEO reports, performing competitor analysis, site audits, and comprehensive site analyses, which will involve Excel work and presentations. Supporting the Head of SEO APAC on new business initiatives and major projects in Asia will be part of your role.Additionally, you will manage the timelines and quality of freelancers and junior staff when required, and collaborate with the project management team to enhance processes and resource management. Your experience in handling international clients and projects will be invaluable.

About AirwallexAirwallex stands as a pioneering unified payments and financial platform tailored for global enterprises. Through our innovative blend of proprietary infrastructure and advanced software, we empower over 200,000 businesses worldwide, including notable names such as Brex, Rippling, Navan, Qantas, SHEIN, and more. Our fully integrated solutions facilitate the management of business accounts, payments, spend management, treasury, and embedded finance on a global scale.Founded in Melbourne, we take pride in our diverse team of over 2,000 skilled professionals across 26 offices worldwide. With a valuation of US$8 billion and support from leading investors like T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is at the forefront of shaping the global payments and financial landscape. If you're eager to embark on the most ambitious journey of your career, we invite you to join our mission.Attributes We ValueWe seek builders with an entrepreneurial spirit who are passionate about making a substantial impact, accelerating their learning, and embracing true ownership. You should possess strong role-specific expertise, analytical thinking, and be driven by our mission and operating principles. You approach challenges with urgency and sound judgment, foster curiosity, and base decisions on fundamental principles, striking a balance between speed and thoroughness.We value humility and collaboration; you will transform innovative concepts into tangible products and drive projects to completion. By leveraging AI, you'll enhance efficiency and resolve challenges promptly. Here, you'll engage with complex, high-stakes issues alongside exceptional teammates, advancing your career as we redefine the future of global banking. If this resonates with you, let’s create what’s next together.About The TeamAs our engineering division evolves, the infrastructure teams play a critical role in Airwallex's capacity to establish a globally distributed platform, boost engineering productivity, and optimize resource utilization. Our teams are dedicated to ensuring an optimal experience for our developers and customers while maintaining a secure environment that guarantees the availability of our financial solutions.Your RoleThe Data DevOps team is charged with equipping our data engineering and analytics teams with essential tools. You will oversee the development and maintenance of the data infrastructure, as well as create and enhance tools and platforms that enable the engineering team to operate with improved self-service capabilities.