Technical Software Support Specialist

Join Our Team at Plaud Inc.At Plaud, we are revolutionizing the way professionals engage with artificial intelligence. As the world's most trusted AI work companion, we enhance productivity and performance through our innovative note-taking solutions, proudly serving over 1,000,000 users globally since 2023.Our mission is to amplify human intelligence, crafting next-generation infrastructure and interfaces that capture, extract, and utilize insights from the spoken, heard, seen, and thought. Headquartered in San Francisco and incorporated in Delaware, Plaud is at the forefront of human-AI interaction, driven by a unique combination of hardware and software. Our commitment to data security and privacy is underscored by our compliance with ISO 27001, ISO 27701, GDPR, SOC 2, HIPAA, and EN 18031 standards.

KnowBe4 is a provider of Human Risk Management solutions, working with more than 70,000 organizations worldwide. Based in Singapore, the company has over 15 years of experience helping businesses protect their workforce and AI systems. Since 2016, KnowBe4 has included AI in its security offerings, aiming to set industry standards. Its HRM+ solution brings together risk intelligence, technical safeguards, and customized training to help organizations strengthen security culture and address human risk. This approach also supports defenses against deepfakes and new threats driven by AI. KnowBe4 emphasizes both cybersecurity and environmental responsibility, viewing resilience as the protection of people, data, and the planet.

About AirwallexAirwallex is a pioneering unified payments and financial platform designed for global businesses. Our innovative infrastructure and software empower over 200,000 companies worldwide—including renowned names like Brex, Rippling, Navan, Qantas, and SHEIN—with fully integrated solutions for managing business accounts, payments, spend management, treasury services, and embedded finance on a global scale.Founded in Melbourne, our team comprises over 2,000 of the brightest minds in technology, spread across 26 offices globally. With a valuation of US$8 billion and support from top-tier investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is at the forefront of creating the future of global payments and financial services. If you're ready to embark on the most ambitious journey of your career, we invite you to join us.Attributes We ValueWe seek builders with a founder's mindset who are eager to create real impact, accelerate their learning journey, and embrace true ownership. You will bring strong expertise related to your role, exceptional critical thinking skills, and a passion for our mission and operating principles. We appreciate those who move swiftly with sound judgment, explore deeply with genuine curiosity, and make decisions based on first principles, striking a balance between speed and thoroughness.Collaboration and humility are key; you will transform ideas from concept to product and ensure that tasks are completed comprehensively. Leveraging AI, you will work smarter to solve problems efficiently. Here, you will tackle complex, high-visibility challenges alongside exceptional colleagues and advance your career as we shape the future of global banking. If this resonates with you, let's build what’s next together.Who We AreAirwallex is a tech-driven company redefining how businesses operate on a global scale. Our advanced financial infrastructure provides a modern technology stack that allows companies to function internationally without the burdens of the outdated global financial system.Businesses leverage Airwallex as their comprehensive global financial services platform. Whether facilitating payments from customers locally or internationally, Airwallex streamlines operations, saving companies time and resources by offering real-time, reliable, and cost-effective financial solutions. Our web and API services cater to businesses of all sizes, from startups to large enterprises.

About Thunes Thunes operates a global payment network, connecting members to real-time money movement in over 130 countries and more than 80 currencies. With direct links to more than 7 billion mobile wallets and bank accounts, Thunes supports transactions through 350+ payment methods, including GCash, M-Pesa, Airtel, MTN, Orange, JazzCash, Easypaisa, AliPay, and WeChat Pay. The company’s Smart Treasury Management Platform and compliance infrastructure help deliver speed, control, visibility, protection, and cost efficiency for international payments. Thunes works with major names in the gig economy, such as Uber and Deliveroo, as well as super-apps like Grab and WeChat, MTOs, fintechs, PSPs, and banks. Headquartered in Singapore, Thunes has offices in 14 cities worldwide, including Barcelona, Beijing, Dubai, London, Manila, Nairobi, Paris, Riyadh, Atlanta, San Francisco, Sao Paulo, and Shanghai. More information is available at Thunes. Role Overview: Technical Support Engineer (Singapore) The Technical Support Engineer joins the Singapore office, reporting to the Technical Support Engineer Lead. This role is part of a team dedicated to maintaining the stability, performance, and integrity of Thunes’ global payment platform. Working at Thunes means operating on an international scale and collaborating with well-known FinTech brands. The company is growing rapidly and has a direct impact on financial services in both developed and emerging markets. What You Will Do Serve as an escalation point for L1 and NOC teams, handling complex technical investigations. Resolve high-impact operational issues affecting partners and internal systems. Apply analytical reasoning and hands-on debugging to troubleshoot problems across application, infrastructure, and data layers. Work closely with Engineering, Product, and Infrastructure teams to address incidents and strengthen operational capabilities. Team and Impact The Technical Operations team ensures the reliability and performance of the platform. This position involves proactive problem solving, in-depth analysis, and collaboration across multiple technical domains. The work goes beyond reactive support and plays a key role in improving overall system operations.

About ChalkChalk is at the forefront of developing an innovative data platform that drives the future of machine learning applications. We dismantle the complexities, latency, and scaling limitations that have historically hindered ML capabilities. Our platform merges the performance speed of Rust with user-friendly tools that developers appreciate. Industry leaders rely on Chalk for critical applications, including preventing fraudulent credit card transactions, identity verification, and optimizing clean energy capture. Recently, we secured a $50 million Series A funding, led by Felicis.About the RoleAs a Support Engineer at Chalk, you will serve as a vital technical support specialist, ensuring our customers enjoy exceptional interactions with our products. You will engage directly with clients across various sectors such as finance, healthcare, and e-commerce, assisting them in troubleshooting and optimizing their use of Chalk's platform. This position provides a remarkable opportunity to gain in-depth knowledge of our technology, collaborate closely with our Engineering and Forward Deployed Engineering teams, and make a significant impact on customer satisfaction and product excellence.Key ResponsibilitiesDeliver front-line technical support to Chalk customers, quickly diagnosing and resolving technical challenges.Work in tandem with Engineering to escalate and effectively resolve complex issues.Cultivate deep product knowledge to empower customers to derive maximum value from Chalk.Document solutions, create knowledge-base articles, and share insights to mitigate recurring issues.Spot opportunities to enhance product reliability, usability, and customer satisfaction.QualificationsSolid technical background with experience in technical support or software engineering.Proficient in Python and SQL.Excellent troubleshooting, problem-solving, and analytical abilities.Outstanding written and verbal communication skills.Ability to collaborate efficiently with both technical and non-technical teams.Prior experience in customer-facing technical roles is highly advantageous.

Menlo Security helps organizations connect securely and collaborate with confidence. The company supports a broad client base, including Fortune 500 firms, nine of the ten largest global banks, and essential government agencies. With remote work on the rise, Menlo Security's mission has never been more relevant. About the Role Menlo Security is hiring an IT Support Specialist for the Singapore office to assist both local and remote teams across the APAC region. This role focuses on technical support for end-users, covering hardware, software, networking, and business applications. The position combines remote support with on-site presence in Singapore two to three days a week, occasionally on short notice. What You Will Do Manage IT tickets using JIRA IT Service Management and Slack channels, as well as handle ad hoc requests, following established SLAs. Deliver attentive customer service throughout the entire support process. Document troubleshooting steps and solutions for internal users. Provide remote support and be available for in-person assistance in the Singapore office as needed. Lead onboarding sessions for new hires, often remotely, accommodating different time zones and locations. Promote proactive IT support by monitoring systems, preventing incidents, and sharing best practices and training with users. Work with third-party suppliers and vendors to manage IT equipment needs. Who Thrives Here The team values empathy, adaptability, and strong ethics. Success in this role comes from being organized, focused on service, open to feedback, and confident in offering guidance. Diagnostic and analytical skills, along with clear communication and the ability to prioritize, are essential. About Menlo Security Menlo Security is backed by investors including Vista Equity Partners, General Catalyst, JPMC, American Express, HSBC, and Ericsson Ventures. The company is growing beyond 400 employees and is positioned for further expansion.

Join Our Team as an Operations Support Analyst!As an Operations Support Analyst at AvePoint, you will play a crucial role in delivering exceptional technical support to our end users. Your responsibilities will include:Offering expert technical assistance on a wide range of hardware and software issues.Efficiently responding to, documenting, resolving, or escalating incidents, change requests, or service tickets in alignment with Service Level Agreements.Maintaining high service standards and continuously improving service quality through effective support.Being available for on-call support, accommodating varied shifts including nights, weekends, and holidays as needed.Identifying problem interdependencies and collaborating to devise innovative solutions under guidance.Exhibiting sound judgment and initiative when making decisions in dynamic situations.

Join Accion Labs as a Support Analyst and become an integral part of our dedicated team in Singapore. In this role, you will be responsible for troubleshooting and resolving technical issues, providing exceptional customer service, and assisting clients in navigating our software solutions. Your analytical skills and attention to detail will play a crucial role in enhancing our service delivery and ensuring client satisfaction.

Overview Are you ready to leverage your technical acumen and customer engagement skills in an exciting tech environment? This role presents a unique opportunity for you to thrive as a pre-sales consultant, working with cutting-edge software solutions. We will equip you with ongoing training and mentorship to ensure your success as a sales engineer. What Will You Be Doing? In this pivotal role, you will collaborate with our sales executives as the primary technical authority throughout the pre-sales process. Your consultative approach will be essential in closing new business by providing product demonstrations and comprehensive pre-sales support to both prospective and returning clients. Your Responsibilities Will Include: Delivering engaging presentations and product demonstrations tailored to the specific needs of customers, both remotely and in-person. Engaging with potential clients to facilitate their evaluation and selection process. Creating customized environments as Proof of Concept during the sales cycle, showcasing product capabilities aligned with customer goals. Contributing to proposal writing in response to RFIs/RFPs, illustrating how AvePoint solutions meet customer needs and deliver substantial ROI. Acting as the voice of the customer, liaising with AvePoint's product management and development teams. Assisting the sales team in identifying and understanding customer business objectives to align Microsoft and AvePoint technologies effectively. Cultivating relationships with key business and technical advocates within customer organizations to drive long-term adoption of Microsoft and AvePoint solutions. Helping clients envision how AvePoint can enhance their operational efficiency and agility. Supporting AvePoint's Partner and Marketing teams in their field initiatives. Are You the Right Fit? We seek individuals who prioritize agility, passion, and collaboration; those who are eager to contribute innovative ideas and aspire to grow their careers. Bring your skills and passion to enhance the experiences of our customers, partners, and team.

Join Wise as an Enterprise Technical Support Engineer and become a crucial part of our dynamic support team. In this role, you will leverage your technical expertise to assist our enterprise clients in navigating and optimizing their use of Wise's innovative financial solutions.Your responsibilities will include troubleshooting complex technical issues, providing outstanding customer service, and ensuring our clients achieve their desired outcomes. You will work closely with various teams to enhance product functionality and user experience.

Technical Support EngineerPosition OverviewAt Genetec, we leverage innovative software tools to diagnose and resolve complex technical challenges and service disruptions, significantly enhancing customer satisfaction. This position plays a crucial role in delivering prompt and accurate technical support based on a deep technical understanding of Genetec solutions.You will be responsible for various tasks, including onsite field support, in collaboration with the internal technical support team and R&D engineers.Main Responsibilities■ Technical Support Duties· Utilize software tools to diagnose and resolve technical issues.· Provide clear and concise technical explanations to customers.· Implement problem-solving based on established processes.· Swiftly escalate significant customer issues through appropriate channels.· Collaborate with other technical support personnel and R&D engineers to resolve issues.· Build and maintain trust with new and existing customers.· Acquire and maintain extensive knowledge of Genetec solutions.· Contribute to support process improvements and software enhancements.· Assist in creating technical documentation and knowledge base articles.· Properly record customer issues in ticketing systems and CRM tools.■ Field Support Duties· Install, audit, assess, maintain, and provide technical support for Genetec systems at client sites.· Conduct Proof of Concept (PoC), onsite technical support, system deployments, onboarding, training, audits, and assessments.· Act as the technical liaison between Genetec and customers.· Organize product and feature requirements based on customer feedback and assist in development.· Provide technical consultations regarding strategic planning, best practices, upgrades, and concerns.· Offer flexible technical consulting for software implementation, integration, training, and change requests.Application Qualifications· Graduated from a technical school or possess a Bachelor's degree in Computer Science, Computer Engineering, Electronic Engineering, or a related field.· Initial experience in similar roles (support, IT, networking, etc.).· Strong analytical and troubleshooting skills related to hardware and software.· Ability to act flexibly and proactively while managing multiple tasks and priorities.· Experience in customer relations, technical support, or project management.· Willingness to learn new technologies and grow with software evolution.· Ability to work independently while valuing teamwork.· Experience in physical security (video surveillance, access control systems).· CCNA certification is a plus.· Proficient in English communication (both verbal and written).· Must possess a valid driver's license and passport, with the ability to travel up to 35%.Technical Skills· Knowledge of Windows OS (Active Directory, file sharing, IIS, clustering, GPO, performance monitoring, etc.) and troubleshooting skills.· Advanced understanding of networking and IP protocols.· Experience in configuring and troubleshooting network devices such as switches and routers.· Operational experience with IP-based video security systems (CCTV) or access control.· Experience using SQL databases.· Understanding of TCP/IP/UDP protocol stacks.· Knowledge of network storage (SAN, NAS, iSCSI) principles and best practices.· Basic understanding of server virtualization.Preferred Skills and Experience· Previous experience in a similar technical support role.

Join our dynamic team as an Integration Support Consultant, where you will play a pivotal role in ensuring seamless integration of our innovative solutions. In this contract position, you will work closely with clients to troubleshoot issues and enhance system functionalities, thereby contributing to overall client satisfaction.

At Fastly, we empower individuals and organizations to forge deeper connections with their passions through our cutting-edge edge cloud platform. Our technology enables clients to swiftly, securely, and reliably craft exceptional digital experiences by processing, delivering, and safeguarding applications right at the edge of the Internet. We are designed to leverage the full potential of the modern internet, offering programmability and supporting agile software development. Our esteemed clientele includes globally recognized brands such as GitHub, Yelp, Paramount, and JetBlue.Join us in our mission to cultivate a more reliable Internet.Network Support EngineerAs part of our esteemed Mission Control Program (MCP) within the Customer Experience organization, you will play a pivotal role in ensuring operational excellence and the success of our edge cloud platform.In the role of Network Support Engineer, you will uphold service quality by translating extensive monitoring data into actionable insights to preemptively address issues before they affect our key accounts and strategic enterprise clients. You are not just an operator; you are an advocate for problem management and continuous improvement, safeguarding the resilience of our platform for organizations within our Performance and Focus Centers. During critical platform incidents, you will act as a key supporter for these customers, collaborating with incident managers to prioritize mitigation strategies that maintain the stability of their unique traffic profiles. By working closely with various engineering teams, you will provide proactive troubleshooting, manage maintenance efforts, and lead analyses of contributing factors to effectively handle the most complex traffic scenarios.ResponsibilitiesTransform high-velocity monitoring data into actionable insights for strategic enterprise clients, utilizing the Fastly Observability platform to identify and mitigate performance trends.Lead Live Event Monitoring (LEM) initiatives during high-profile traffic events, ensuring a seamless digital experience for users.Coordinate administrative updates via fastlystatus.com to facilitate transparent communication between engineering and revenue teams.Champion strategic customers during maintenance planning to ensure timely notifications and identify necessary configuration updates prior to implementation.

Join Accion Labs as a Technical Specialist, where you will play a pivotal role in driving innovative solutions and providing exceptional technical support. Your expertise will help in implementing cutting-edge technologies to enhance our operational efficiency.

We are seeking a skilled AX Technical Consultant to join our dynamic team in Singapore. The ideal candidate will possess a deep understanding of Microsoft Dynamics AX and demonstrate expertise in technical consulting, system customization, and implementation. You will work closely with clients to understand their business needs and deliver tailored solutions that enhance operational efficiency.

Job Title: CFIT Technical SpecialistLocation: SingaporeDepartment: Information Technology – Customer Facing IT Integration / Electronic Shipping SolutionsRole OverviewThe CFIT Technical Specialist is essential in facilitating the adoption of DHL's Electronic Shipping Solutions among customers.This position offers hands-on technical assistance, troubleshooting, and comprehensive support—both onsite and remotely.You will serve as the primary helpdesk and technical escalation contact for customer-facing IT issues, ensuring seamless implementation, configuration, and ongoing utilization of DHL’s eShipping solutions.Key ResponsibilitiesCustomer Support & HelpdeskDeliver first-line and advanced technical support for DHL Electronic Shipping Solutions via various communication channels including phone, email, remote tools, and onsite visits.Diagnose customer issues related to system installation, configuration, connectivity, label printing formats, and version compatibility.Act as a technical escalation point for complex issues from the Customer Facing IT Helpdesk.Collaborate closely with customers and internal teams to resolve technical challenges swiftly and professionally.Customer Onboarding & ImplementationAssist customers throughout the setup and onboarding process for DHL eShipping tools and system integrations.Provide solution demonstrations or joint presentations with commercial teams to emphasize business advantages and technical capabilities.Solution Deployment & MaintenanceOversee and support the deployment, upgrading, and migration of DHL Electronic Shipping Solutions for customers.Ensure compliance of solutions with DHL IT standards and configuration requirements, including version control and labeling formats.Engage in initiatives, improvements, and activities related to DHL’s eShipping technologies.

Overview We are looking for enthusiastic and approachable individuals with exceptional communication abilities, a drive to learn and leverage new technologies, and a proven history of delivering outstanding customer service. In this role, you will have the chance to work within diverse and demanding IT environments, rapidly enhancing your IT expertise and communication skills. Your Role As an Onsite Technical Support Engineer, you will be responsible for onsite implementations, troubleshooting technical challenges, collaborating closely with our Support and R&D teams, and providing prompt customer feedback and solutions. You will also maintain software applications and infrastructure, among other responsibilities. Key Responsibilities: Serve as the primary point of contact for project-specific customer technical inquiries, taking ownership of issues until resolved. Ensure customer satisfaction during project support and maintenance phases. Gather information and conduct in-depth analysis, diagnosis, and troubleshooting during onsite engagements. Maintain infrastructure, which includes OS and application patching, as well as implementing minor infrastructure changes. Collaborate closely with onsite support and remote R&D resources to resolve incidents in a timely manner. Engage and communicate effectively with technical representatives from both vendors and customers. Document procedures and solutions, such as maintenance guides and troubleshooting steps. Qualifications for Success: Experience in foundational infrastructure areas, including OS, Active Directory, SQL, IIS, certificates, and particularly Microsoft SharePoint. Preference for candidates with vendor-based software delivery experience. Strong analytical and troubleshooting abilities. Highly motivated team player, capable of functioning under pressure and tight timelines, committed to the digital transformation journey. Excellent interpersonal skills, resourceful, and proactive in taking ownership of tasks. Detail-oriented and organized, with the ability to work independently.

Role: Cybersecurity Presales Technical ConsultantLocation: SingaporeAs a Cybersecurity Presales Technical Consultant, you will play a pivotal role in collaborating with a prominent telecommunications client. Your primary focus will be to support sales teams in fostering robust pipelines through a consultative, solution-oriented approach.Key Responsibilities:Collaborate with sales and account teams to generate new business opportunities and enhance existing client relationships.Translate client requirements into comprehensive security solutions.Design, present, and articulate technical solutions, including architecture, proposals, and proof-of-concepts.Provide technical insights during bidding processes and pricing discussions.Work cross-functionally to ensure the feasibility and readiness of solutions for delivery.Stay abreast of industry trends, emerging technologies, and competitive dynamics.Conduct enablement sessions and briefings for clients and internal teams.

About RainRain is pioneering the future of payments, enabling the next generation of transactions worldwide. We are a dynamic team of innovative builders and experienced founders, creating infrastructure that makes stablecoins practical for everyday use. Our solutions empower card transactions, cross-border payments, B2B purchases, remittances, and much more. Partnering with fintechs, neobanks, and various institutions, we help them launch inclusive and efficient solutions that reach a global audience. Join us in shaping a borderless financial future at a rapidly growing company supported by leading investors in fintech, crypto, and SaaS.Our CultureAt Rain, we champion an open and accessible work environment. You will have the opportunity to grow into a role that aligns with your aspirations, with every team member allowed the freedom to share ideas and influence our company's trajectory.Role OverviewWe are seeking dedicated Technical Support Analysts to provide outstanding support for Rain’s platform and integrations. Your role will involve troubleshooting complex issues, assisting both internal and external partners, and ensuring our infrastructure and user experience remain seamless.Engage at the intersection of technology and finance, tackling real-world challenges with a global impact.Collaborate with a team of intelligent, driven professionals dedicated to building the future of payment infrastructure.Enjoy a flexible, fully remote work environment with ample growth opportunities.Contribute to a company that is redefining the usage of stablecoins across the globe.Your ResponsibilitiesInvestigate and resolve intricate customer and partner issues related to Rain’s systems, APIs, and integrations.Examine logs, dashboards, and transaction data to diagnose root causes and escalate issues as necessary.Work closely with Product, Engineering, and Compliance teams to resolve technical incidents.Maintain precise documentation and develop troubleshooting guides for frequently encountered issues.Monitor trends and propose enhancements to prevent future issues.Assist with testing new features, integrations, and platform updates as needed.