Technical Services Manager

Join our dynamic team at Databricks as a Senior Technical Program Manager in our Professional Services division. In this pivotal role, you will leverage your extensive experience in technical project management to lead complex initiatives that drive innovation and customer success. You will collaborate with cross-functional teams to ensure the timely delivery of high-impact projects while fostering a culture of excellence and continuous improvement.

Join us at Statkraft as a Technical Manager for Grid Services, where you will lead the development and execution of innovative projects in the energy sector. Your expertise will be crucial in optimizing our grid services and ensuring efficient operations. This role offers the opportunity to work in a dynamic environment, collaborate with industry experts, and contribute to sustainable energy solutions.

As a Technical Account Manager at Trainline, you will play a crucial role in fostering strong relationships with our key clients. You will be responsible for ensuring that they derive maximum value from our platform by providing exceptional technical support and guidance. Your expertise will enable clients to optimize their use of our services, ensuring their satisfaction and success.Your role will involve collaborating closely with various internal teams to deliver tailored solutions that meet client needs, addressing technical queries, and facilitating the onboarding process. You will be pivotal in identifying opportunities for upselling and cross-selling additional services.

Why Join Harvey?At Harvey, we are revolutionizing the landscape of legal and professional services. Our approach is not just incremental; we are transforming the entire process from end to end. By leveraging cutting-edge AI technology, a robust enterprise platform, and profound industry expertise, we are redefining the future of knowledge work for years to come.This is an exceptional opportunity to contribute to the growth of a generational company at a pivotal moment. With over 1000 customers spanning more than 60 countries, a strong product-market fit, and top-tier investor backing, we are rapidly scaling and creating a new market category. Our work is ambitious, our standards are high, and the potential for personal, professional, and financial growth is unparalleled.Our team is composed of sharp, driven individuals who are deeply committed to our mission. We operate with speed, intensity, and a strong sense of ownership over the challenges we face—from initial concepts to long-term solutions. We maintain close relationships with our customers—from leadership to engineering—and collaborate to address real issues with urgency and care. If you excel in uncertain environments, strive for excellence, and want to help shape the future of work alongside others who elevate the standard, we invite you to build with us.At Harvey, we are writing the future of professional services today—and we are just getting started.Role OverviewAs Harvey continues to expand its customer offerings for strategic clients, we are seeking a Technical Account Manager to join our Customer Success team. This position will act as a high-touch, technically skilled support resource for our most strategic customers, addressing complex, urgent, and sensitive issues swiftly and expertly.The Technical Account Manager will enhance Harvey’s post-sale support by closely collaborating with Customer Success Managers and internal teams to provide exceptional technical assistance, proactive incident management, and effective customer communication. This role is perfect for someone who thrives in high-pressure situations, enjoys in-depth problem-solving, and is dedicated to delivering a world-class customer experience.

Join Realtime Board Global as a Technical Account Manager and be the vital link between our company and our clients. In this role, you will leverage your technical expertise and strong communication skills to manage key accounts, ensuring customer satisfaction and product success. You will collaborate with cross-functional teams to deliver tailored solutions that meet client needs and drive business growth.

Associate Technical Account Manager(London-based: 3 days in office)Our MissionAt Ben, we are more than just a benefits platform; we are a catalyst for positive change in people's lives. Our innovative technology integrates the entire benefits ecosystem, driving improved outcomes for employers, employees, brokers, and providers alike.Our mission is straightforward: to create a world where everything operates at peak efficiency, ensuring every employee receives the support essential for their success—both professionally and personally.Your RoleAs an Associate Technical Account Manager at Ben, you will be the go-to person for our customers when it comes to technical matters. You'll manage a portfolio of accounts, collaborating closely with Customer Success Managers (CSMs) to guarantee that clients derive genuine value from our platform. You'll step in to rectify issues, provide clarity, and propose enhancements.This position sits at the crossroads of customer relations and technical problem-solving. You will handle escalations, conduct enablement sessions, investigate recurring challenges, and empower our customers' administrative teams to use Ben with confidence. When issues arise, you'll diagnose the problem and ensure it doesn't reoccur.As we expand our Technical Account Management function at Ben, you will join at a pivotal time, helping to shape our approach to supporting our largest clients while advancing your skills in a setting that encourages ownership from day one.Your ResponsibilitiesAccount Management: You will oversee a portfolio of customers, manage Level 2 technical escalations, and work with CSMs to maintain account health. You'll keep a close watch on customer satisfaction, identify potential issues early, and proactively address them.Benefit Renewal Coordination: You will manage the end-to-end process of benefit renewals for your accounts, ensuring that no detail is overlooked during this critical phase of the customer journey.Technical Onboarding and Enablement: You will lead the technical onboarding process for new clients, conducting product demonstrations and workshops to facilitate smooth navigation of our platform for admin users.Technical Issue Investigation and Resolution: You will thoroughly investigate technical challenges, collaborating with Support, Engineering, and Product teams to identify root causes. When issues exceed your scope, you'll escalate them effectively.

Position: AV Technical Operations ManagerContract Type: Permanent & Full-timeWorking Hours: 08:30-17:30 with flexibility for live eventsSalary: £60,000 - £68,000 based on experience, inclusive of company benefits.Interview Process: Two stages (Virtual and In-person)Join Yorktel-Kinly, a global leader in collaborative technology, systems integration, and managed services. Our mission is to revolutionize workspaces, streamline complexity, and empower our workforce. Our expertise encompasses AI-driven room monitoring, round-the-clock support, and a distinct enterprise service layer, granting us enhanced agility, efficiency, and precision.With 27 offices spanning 11 countries, a dedicated team of 1,600 professionals, 900 specialized accreditations, over 40 years of industry experience, and a client base of 2,500, we are committed to providing scalable, secure, and sustainable solutions worldwide.We are excited to welcome a skilled Audio Visual professional to our prestigious client site, where you will play a vital role as a best-in-class Level 3 Audio Visual Operations Manager.In this pivotal position, you will ensure the seamless, high-quality, and efficient delivery of AV services in a dynamic, tech-driven setting. This role demands strong technical expertise, effective leadership, and exceptional organizational skills to oversee daily operations, implement governance, and foster accountability within the team.A crucial aspect of your responsibilities will be to utilize your comprehensive understanding of Yorktel-Kinly's services and resources to proactively identify areas for enhancing the client's AV offerings.As a key point of contact, you will support the client AV Manager in maintaining operational consistency and upholding high standards across all UK Audio Visual operational services.Key Responsibilities:Identify opportunities to address service gaps or improve the client’s existing AV offerings.Assist the client AV Manager, responsible for UK Audio Visual Operations.

Your ImpactThe Manager of Professional Services plays a pivotal role in both internal leadership and client engagement. This position is central to delivering a unique combination of technical support, consulting, software expertise, and data management. Responsibilities include hiring and nurturing team members, ensuring timely and excellent service delivery to clients, managing escalations in collaboration with sales, and overseeing performance management within the organization. The role involves calibrating team services while driving growth and scalability, making leadership critical to the ongoing development of DISCO's professional services.What You'll DoTeam Management: Oversee day-to-day operations of the Data Operations and DISCO Desk teams in London. This includes performance management, recruitment, and workload distribution. Regularly review client interactions to ensure quality service, identify training needs, and enhance technical support delivery. Manage team schedules for optimal coverage, conduct one-on-one meetings, and support administrative tasks such as time entry approvals. Foster a culture of continuous improvement through training and soliciting team input on process modifications.Client Relationship Management and Service Delivery: Act as the main point of contact for escalated client issues, ensuring positive resolutions. Clearly communicate complex technical matters in an accessible manner to clients. Build and maintain relationships with Customer Success, Review, Sales, and other Professional Services leaders to guarantee a seamless client experience. Consistently meet and exceed internal and client expectations regarding response times and service quality.Process Improvement, Documentation, and Standardization: Lead initiatives to document standardized processes and workflows. Regularly review team-client interactions for quality assurance and identify areas for improvement and training to enhance technical support delivery.

Role OverviewJoin our dynamic IT support team as a Junior Service Desk Engineer. We seek a dedicated and customer-oriented individual to deliver first-line technical assistance to end users, effectively troubleshoot both hardware and software concerns, and ensure the seamless operation of our IT infrastructure. This position is based on-site and requires excellent communication skills along with a proactive attitude towards problem-solving.Key ResponsibilitiesDeliver Level 1 technical support for desktops, laptops, printers, and other peripheral devices.Address user inquiries through our ticketing system, via phone, and face-to-face interactions.Diagnose and resolve hardware, software, network connectivity, and login issues.Install, configure, and maintain operating systems and essential business applications.Assist with Active Directory functions including password resets, user account creation, and permission management.Provide support for email and collaboration tools such as Outlook and Teams.Document, track, and update incidents and service requests within the ticketing system.Escalate complex problems to senior support teams when necessary.Help with device setup, imaging, and deployment for new employees.Maintain IT documentation, asset records, and support protocols.Adhere to IT security policies and best practices.Required Skills & Qualifications1–2 years of experience in IT Service Desk / Desktop Support / Technical Support.Basic understanding of Windows operating systems and Microsoft Office suite.Familiarity with Active Directory user management.Knowledge of fundamental networking concepts (Wi-Fi, VPN, IP configuration).Experience with a ticketing or helpdesk system.Strong analytical and troubleshooting skills.Exceptional communication and customer service abilities.Willingness to work on-site and provide hands-on support.Preferred Skills (Nice to Have)Experience with Office 365 / Microsoft 365 administration.Basic knowledge of hardware troubleshooting and device imaging.Relevant IT certifications such as CompTIA A+, ITIL Foundation, or similar.Key CompetenciesCustomer-focused mindsetEffective time management and prioritizationCollaborative team playerEagerness to learn and developAttention to detail

Job Title: Technical Services EngineerLocation: London - OnsiteSalary: £59,000 - £65,000Team: Technical ServicesReporting To: Senior Technical Services ManagerClosing Date for Applications: Monday 20th AprilThis role is based in London and requires existing right to work in the UK.At this time, we are not able to offer visa sponsorship for this role. We are committed to building a diverse, global team and our sponsorship policy is evaluated on a role-by-role basis. We encourage you to keep an eye on our careers site to stay informed about future opportunities where we are able to offer visa sponsorship.Kaluza is pioneering the Energy Intelligence Platform, converting energy complexity into seamless coordination. We assist energy companies in overcoming today's challenges while propelling the transition to a clean, electrified future.Our platform orchestrates millions of real-time decisions across homes, devices, markets, and grids. By merging predictive algorithms with human-centered design, Kaluza ensures clean energy is dependable, affordable, and seamlessly integrates into everyday life.With teams located across Europe, North America, Asia, and Australia, and a joint venture with Mitsubishi Corporation in Japan, we empower leading companies such as OVO, AGL, and ENGIE, along with innovators like Volvo and Volkswagen.Responsibilities:Technical Escalation & Support: Deliver exceptional customer service to Kaluza’s internal teams, serving as a vital escalation point for complex technical requests and hardware diagnostics.Platform Administration: Take ownership of the administration and health of primary productivity tools, including Google Workspace, Slack, and the Atlassian suite (Jira/Confluence).Identity & Access Management: Oversee identity and SSO workflows through Okta, ensuring secure and seamless access for our global workforce.Fleet Management: Manage the configuration and deployment of our predominantly macOS hardware fleet, upholding high standards for device security and performance.Process Engineering: Identify and implement improvements to Tech Services workflows, creating and maintaining high-quality documentation for internal processes and user self-service.Infrastructure & Events: Support the technical infrastructure for internal events and initiatives.

Join Olix as the Director of Technical Program Management, where you will spearhead strategic initiatives and lead cross-functional teams to deliver innovative technology solutions. Your expertise will be crucial in driving projects from conception to completion, ensuring alignment with organizational goals and industry standards.

Role Overview Utility Warehouse is hiring a CRM Technical Manager in London. This role leads the technical development and ongoing improvement of the company’s Customer Relationship Management system. The position focuses on using data to strengthen customer engagement and support business goals. What You Will Do Oversee CRM configuration and ensure the system meets business needs Manage integrations between the CRM and other platforms Work closely with teams across the company to keep operations smooth and connected Use data and technical insights to help improve customer experience Location This position is based in London.

About WheelyWheely is at the forefront of transforming premium transportation in major cities across Europe, the United States, and the Middle East. We seamlessly combine state-of-the-art technology with the art of five-star chauffeuring, providing a trusted experience to over 100,000 active riders and 1,200 corporate clients.As a profitable and rapidly expanding scale-up, we have successfully raised $43 million and generated over $100 million in annual revenue. With our recent launch in New York City, we are experiencing accelerated growth across the US and EMEA. If you take pride in your work and aspire to influence the next phase of our expansion, we would be thrilled to connect with you.As a Technical Product Manager, you will take complete ownership of the roadmap for one of our technical products (mapping, marketplace, billing, privacy, etc.). You will play a key role in shaping its future while collaborating closely with our founder.

Join our dynamic team at Turner Townsend as a Technical Project Manager. In this pivotal role, you will lead projects in the real estate sector, collaborating with various stakeholders to ensure successful project delivery. Your expertise in project management methodologies will be key in enhancing our clients' operations and outcomes.

Role Overview Sony Interactive Entertainment Global is seeking a Technical Program Manager in London, United Kingdom. This role leads cross-functional teams to deliver technical projects that support the company’s strategic goals. The Technical Program Manager oversees projects from initial planning through completion, making sure deliverables meet agreed quality standards and deadlines.

About the OpportunityJoin Contentful as a Technical Writing Manager (f/m/d) and take charge of our documentation strategy from start to finish. Your mission will be to enhance the quality, consistency, and discoverability of our technical content. In this pivotal role, you will design processes and frameworks, optimize workflows, coordinate localization initiatives for our product UI and documentation, and contribute to building an exceptional knowledge base for developers, marketers, and authors.Your proactive and inquisitive nature thrives in ambiguous situations. You dig deep into issues, impose structure where it’s lacking, and clarify complex problems. Your contributions will significantly impact how our customers leverage and scale with Contentful, playing a vital role in our enterprise-level success.What to ExpectAs the Technical Writing Manager (f/m/d), you will lead a team of Technical Writers, ensuring documentation meets high standards while advancing localization in our product:Drive High-Quality DocumentationLead and nurture a small team of Technical Writers.Create a comprehensive documentation strategy encompassing processes, tools, delivery frameworks, and customer feedback loops for ongoing enhancement.Conduct regular reviews and provide coaching to elevate writers’ skills and their impact on customers.Generate top-tier technical content, including API documentation, release notes, how-to guides, and FAQs.Review, test, and edit contributions from non-writer team members.Identify and address gaps in Contentful’s knowledge presence through cross-functional collaboration.Collaborate with product managers, engineers, designers, and customer-facing teams to develop relevant content.Enhance the Help Center to make Contentful more user-friendly for developers, marketers, and editors.Establish systematic checklists and process checkpoints for successful documentation releases.Implement mechanisms for customer feedback to inform documentation improvements.Champion LocalizationAct as the subject-matter expert for product UI and documentation localization, overseeing coordination efforts.Drive and implement a localization strategy to ensure the accessibility of Contentful’s product UI and documentation for a global audience.What You Need to Succeed

About TripleLiftTripleLift is an innovative advertising platform dedicated to transforming digital advertising through captivating creativity, premium publishers, actionable insights, and intelligent targeting. With over 1 trillion ad transactions each month, we empower publishers and platforms to effectively monetize their unsold advertising inventory. Our cutting-edge technology connects leading global brands to their audiences across online video, connected television, display, and native advertising formats. Clients trust our premium solutions and the expertise of our team, which is committed to optimizing performance and maximizing results.As a proud member of the Vista Equity Partners portfolio, we hold NMSDC certification, meet diverse spending goals, and actively support economic inclusion. Discover how TripleLift elevates the programmatic ecosystem at triplelift.com. Overview The Technical Operations team at TripleLift serves as the hub of excellence and primary owner of integrations on the publisher side. We collaborate with publishers to monetize their unsold advertising spaces on websites and applications. The Technical Operations Manager will play a pivotal role in onboarding publishers, offering support to our Publisher Client Services and Publisher Development teams, managing the troubleshooting process to identify and rectify integration challenges, and working with our Yield team to analyze integrations and devise strategies to enhance publisher performance.Daily tasks will include liaising with clients to initiate integrations and resolve technical issues, onboarding publisher inventory, determining the most impactful publisher setups, providing consultative solutions, submitting design requests for native placements, running reports, and analyzing data to confirm successful integrations. You will also facilitate demand for TripleLift's native, display, and video advertising formats while providing support to Publisher Client Services through an internal ticketing system.

HUMAN is looking for a Technical Account Manager to join the team in London, UK. This position centers on supporting customers throughout their journey, focusing on real-time client protection and ensuring customers gain meaningful value from HUMAN’s solutions. The role covers the full customer lifecycle, from onboarding to ongoing relationship management. Technical Account Managers at HUMAN serve as trusted partners to clients, combining technical knowledge with strong organizational skills. The position requires balancing multiple priorities, acting as the main point of contact for assigned accounts, and advocating for customer needs within the company. Building strong connections with clients helps shape HUMAN’s product direction, ensuring customer feedback influences both immediate and long-term improvements. Key Responsibilities Focus on customer satisfaction, retention, and building referenceable relationships across all assigned accounts. Serve as the primary contact for customers, developing and maintaining strong partnerships to support long-term success. Work with support teams to deliver high-quality service and act as the escalation point for customer issues. Collaborate with Sales, Tech Support, R&D, Finance, Product, and executive leadership to ensure a smooth customer experience. Gather and share customer feedback, advocating for product and service enhancements. Lead educational sessions and create materials to help customers understand and use HUMAN’s products effectively. Quickly learn about HUMAN’s Enterprise Security solutions, including Bot Defender, Code Defender, Credential Intelligence, and Account Defender, to support the Customer Success team. Organize and lead Executive Business Reviews with key customers and HUMAN stakeholders, including both leadership and technical teams. Requirements 5-7 years of client-facing experience in a similar role, with a proven record of managing and nurturing customer relationships.

Join our dynamic team as a Group Reporting and Technical Manager at Monks, where your expertise in financial reporting and technical management will play a crucial role in driving our business success. In this pivotal position, you will oversee the group reporting process, ensuring accuracy and compliance with relevant regulations. You will also lead technical projects that enhance our reporting capabilities and improve operational efficiency.