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Technical Services Analyst - Night Shift

On-site Full-time

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Experience Level

Entry Level

Qualifications

Serve as a reliable contact point for clients, addressing their queries and ensuring satisfaction. Collaborate with cross-functional teams to resolve technical issues and enhance client experience. Provide insights and feedback to improve our platform's functionality and service quality. Engage in continuous learning and adaptation to emerging fraud trends and technologies.

About the job

At SEON, we are revolutionizing the landscape of fraud prevention and AML compliance. Our platform serves as a command center for over 5,000 businesses worldwide, leveraging more than 900 real-time, first-party data signals to enhance customer profiles, identify suspicious activities, and simplify compliance workflows—all from a single interface. With our innovative approach, businesses have reported a staggering 95% reduction in fraud and an impressive 32x ROI. Our rapid growth is fueled by partnerships with globally recognized brands such as Revolut, Wise, and Bilt.

About the Position

We are currently seeking a Technical Services Analyst to join our esteemed global Customer Success team. This role is essential in enabling our clients to become the most effective Fraud Fighters possible. You will support a diverse clientele, from startups to large enterprises, ensuring they maximize the benefits of our platform.

This position follows our follow-the-sun model and is located in Austin, Texas, with a night shift schedule from 8:00 PM to 4:00 AM CST, Friday through Tuesday.

About SEON Technologies

SEON is at the forefront of fraud prevention and anti-money laundering compliance, empowering businesses with advanced data analysis and real-time insights to combat fraud effectively. Our innovative solutions have safeguarded over $200 billion in fraudulent transactions globally, marking us as a leader in the industry.

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