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Technical Program Manager - Service Delivery (Remote: USA)

CologixDenver, CO
Remote Full-time

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Qualifications

Key Responsibilities:Serve as the primary point of contact for key customers, ensuring their needs are met throughout the service delivery process. Coordinate with internal teams and external vendors to facilitate seamless service delivery. Manage multiple projects and priorities effectively in a fast-paced environment. Identify opportunities for process improvements and implement best practices. Communicate effectively with stakeholders at all levels. Qualifications:Proven experience in technical program management or a related field. Exceptional organizational skills and attention to detail. Strong problem-solving abilities and a proactive approach. Excellent verbal and written communication skills. A background in IT or data center operations is a plus.

About the job

About Our Company:
Located in the heart of Denver, Cologix stands as a premier network-neutral interconnection and hyperscale edge data center provider across North America. With a robust platform, we empower our clients with access to over 45 digital edge and Scalelogix℠ hyperscale edge data centers spread across 13 markets in the United States and Canada. Our expansive carrier-dense ecosystem features 710+ networks, 360+ cloud providers, 35+ onramps, and seven Internet exchanges. Serving nearly 2,000 customers, we prioritize strong partnerships through exceptional operational support and unparalleled customer service. Supported by one of North America's largest infrastructure funds, Cologix fosters a culture that emphasizes the value of our people, our environment, and our clients through our experienced leadership, certified staff, and commitment to ESG initiatives.

About the Position:

Cologix is on the lookout for a proactive, detail-oriented Technical Program Manager who will champion excellence in service delivery for our valued customers. This pivotal role acts as the primary liaison between our organization and key strategic clients throughout the service delivery life cycle, ensuring their expectations are consistently met or surpassed. The ideal candidate is exceptionally organized, thrives in dynamic environments, and possesses outstanding communication skills while continuously seeking to enhance processes.

As the Technical Program Manager, you will collaborate with internal teams and external vendors to ensure seamless service delivery, adeptly managing multiple priorities to provide significant value to both the organization and our clients.

About Cologix

Cologix is a leading provider of network-neutral interconnection and hyperscale edge data centers, offering robust solutions to a diverse clientele across North America. Our commitment to innovation and customer service sets us apart in the industry.

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