Technical Product Support Engineer III

Sigma Computing continues to expand its global reach, and the Technical Support Engineering team is growing to meet the needs of a larger user base. Based in London, this role supports customers using the Sigma platform and works closely with internal teams to address a wide range of technical, business, and data-related questions. Sigma’s commitment to customer service was recently recognized with the 2024 Stevie Gold Award. Role overview Technical Support Engineers in this position serve as a key point of contact for customers, helping to resolve issues and improve the overall user experience. The role involves frequent collaboration with Product, Engineering, and Go-to-Market teams to troubleshoot complex challenges, find solutions, and contribute to the ongoing improvement of both the Sigma platform and internal support processes. What you will do Work directly with Sigma customers and the pre-sales team to troubleshoot and resolve complex technical problems. Partner with the development team to create tools and best practices for diagnosing issues and enhancing service performance. Coordinate with backend, frontend, devops, design, product, and go-to-market teams to deliver a strong user experience.

Who Are We?Postman stands at the forefront of the API revolution, serving over 45 million developers and 500,000 organizations globally, including 98% of the Fortune 500. Our mission is to empower developers and professionals around the world to foster an API-first ecosystem by simplifying the API lifecycle and enhancing collaboration—enabling users to build superior APIs with greater speed.Based in San Francisco, we have established offices in Boston, New York, Austin, Tokyo, London, and Bangalore—the birthplace of Postman. As a privately held company, we are backed by leading investors such as Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Discover more about us at postman.com or connect with us on X via @getpostman.P.S: We highly recommend reading The "API-First World" graphic novel to gain insights into our vision at Postman.The OpportunityWe are on the lookout for a Technical Support Engineer to join our dynamic team, delivering exceptional service for a globally recognized SaaS company with millions of users. In this role, you will engage with customers—both technical and non-technical—across various support channels, including phone support. Familiarity with programming languages such as JavaScript, Node.js, and PHP is highly advantageous. We encourage you to apply even if you don’t meet every requirement; we value diverse backgrounds, including those without prior customer-facing experience.Location requirement: We are seeking candidates located in London, UK.Timezone alignment: This role operates on London time (GMT/BST).

About SemgrepSemgrep is a leading innovator in code security, designed to empower developers to create with confidence. Our platform enables teams to identify, flag, and resolve genuine security issues before deployment, leveraging adaptive security that evolves as they code. Semgrep provides real-time coding protection and insights, allowing developers to maintain their pace without compromising security. With its learning AI, Semgrep minimizes false positives and prioritizes actionable vulnerabilities, earning the trust of 95% of security reviewers across over 6 million findings. Our solutions significantly reduce the burden on AppSec teams, allowing them to focus on critical tasks.Founded in San Francisco and supported by top-tier venture firms including Menlo Ventures and Sequoia Capital, Semgrep is recognized by Gartner for its excellence in Application Security Testing. We are proud to serve renowned clients like Snowflake, Dropbox, and Figma. Discover more at semgrep.dev.About the RoleThe Senior Technical Support Engineer (TSE) plays a vital role within our Customer Success Organization. In this position, you will engage with existing and potential clients to swiftly diagnose, replicate, and resolve technical issues. Acting as the primary contact for support inquiries via email, Slack, and support cases, you will address challenges related to our Semgrep product suite, including Semgrep SAST, Supply Chain, and Secrets solutions. This customer-facing role offers exposure to various teams within Semgrep, such as Engineering, Product Management, and Sales, creating ample opportunities for professional growth in a dynamic environment.Location Expectations: This role is fully remote, with the requirement that the candidate is based in the UK.We value problem-solving skills over specific backgrounds. If you find this role exciting but do not meet all the criteria, we encourage you to apply!Key ResponsibilitiesAnalyze, reproduce, and resolve complex technical issues raised by customers.Manage customer inquiries from initial creation to resolution.

Join Pylon Labs and Shape the Future of B2B Post-Sales!At Pylon Labs, we are revolutionizing B2B post-sales support with our comprehensive platform that harnesses conversational data and advanced intelligence to empower our clients to manage their operations in real time.Supported by renowned investors like a16z, BCV, General Catalyst, and Y Combinator, we proudly serve over 1000 companies, including Linear, Cognition (creators of Devin), Modal Labs, and Incident.io. We are also featured on the Enterprise Tech 30 List.Your RoleThis position starts as an individual contributor role, with growth opportunities into a team lead or management position as we expand in the EMEA region. You will act as the primary support contact for our European clients — managing issues from start to finish, becoming a product authority, and establishing best practices for exceptional support in this area.Location: Initially remote for a few months, transitioning to in-office at our East London office upon its opening. We seek candidates who are based in or willing to relocate to London.Your ResponsibilitiesAddress customer inquiries regarding our products across various topics.Create and revise knowledge base articles, including troubleshooting guides and feature explanations.Utilize Pylon's support tools, provide feedback, and help shape product development.Collaborate closely with product and engineering teams to resolve bugs and troubleshoot customer issues.Assist in building a scalable support team and processes for the EMEA region.Experiment with new features, processes, and innovative AI solutions.QualificationsMust be located in London or willing to relocate, enthusiastic about working in the East London office once it opens — remote work for the initial months as we set up, with an office opening anticipated in September 2026.1 month on-site training in our San Francisco office.Skilled in engaging with customers through chat and video platforms.A passion for product development and improvement.1 to 8 years of relevant experience.Leadership experience is a plus.

Join zip as a Senior Technical Support Engineer and play a pivotal role in ensuring our customers receive unparalleled technical assistance. You will be responsible for troubleshooting complex issues, guiding customers through technical challenges, and providing exceptional support. This position requires a proactive and problem-solving mindset, as well as the ability to work collaboratively in a fast-paced environment.

About Chalk Chalk is revolutionizing the data platform for the next generation of machine learning applications. We eliminate the complexity, latency, and scalability hurdles that have historically limited ML capabilities. Our platform delivers Rust-speed performance combined with intuitive tools that developers appreciate. Major companies rely on Chalk for various applications, including preventing fraudulent credit card transactions, identity verification, and optimizing clean energy utilization. Recently, we secured a $50 million Series A funding round led by Felicis. About the Role As a Technical Support Engineer at Chalk, you will be the first point of contact for technical assistance, ensuring that our clients enjoy outstanding experiences with our products. You will engage directly with clients in various sectors, including finance, healthcare, and e-commerce, aiding them in troubleshooting and maximizing the efficiency of Chalk's platform. This position provides a unique chance to gain in-depth knowledge of our technology, collaborate closely with our Engineering and Forward Deployed Engineering teams, and make a significant contribution to customer satisfaction and product excellence. What You Will Do Deliver front-line technical support to Chalk customers, swiftly diagnosing and resolving technical issues. Work alongside the Engineering team to escalate and effectively address complex issues. Acquire comprehensive product knowledge to assist customers in deriving maximum value from Chalk. Document solutions, generate knowledge-base articles, and share insights to prevent recurring issues. Spot areas for enhancing product reliability, usability, and overall customer satisfaction. What We're Looking For A technical background with experience in technical support or software engineering. Proficiency in Python and SQL. Strong troubleshooting, problem-solving, and analytical skills. Exceptional written and verbal communication abilities. Capability to collaborate effectively with both technical and non-technical teams. Prior experience in customer-facing technical roles is highly desirable. Bachelor's degree in Computer Science or a related field.

Join our dynamic team at Released as a Technical Account Manager for the EMEA region. In this pivotal role, you will be the primary point of contact for our esteemed clients, ensuring their technical needs are met and exceeded. You will facilitate communication between clients and our internal teams, driving customer satisfaction and technical success.Your ability to understand complex technical challenges and deliver tailored solutions will be key to helping our clients thrive. If you are passionate about technology and client success, we want to hear from you!

About HighspotHighspot is at the forefront of transforming how organizations enhance their sales productivity. Our mission is to revolutionize the sales enablement landscape, empowering millions to work more effectively. We are dedicated to creating remarkable software infused with innovation and purpose. A great workplace is not just defined by the tasks at hand, but also by the values we uphold and how they resonate in the real world. With a strong emphasis on fostering equitable work environments, we strive for a culture where every employee experiences a profound sense of belonging and feels empowered to drive change, both personally and professionally.About The RoleEmbark on an exciting career journey as a Technical Account Manager, where your efforts will directly contribute to the success stories of our most significant clients. As an essential bridge between our cutting-edge software solutions and our esteemed customers, you will provide tailored product insights that align with their business objectives. Your role will involve delving into their technical needs, cultivating strong relationships, and advocating for their achievements using our products.

Role overview Campfire seeks a Customer Support Manager for the EMEA region, based in London. This position focuses on assisting customers with both technical and accounting questions, managing complex support cases, and developing a deep understanding of Campfire’s products. As Campfire expands, this role will influence how the company supports its users and shapes the customer experience. What you will do Handle a variety of customer support cases, including those involving technical and accounting matters Build and maintain detailed knowledge of Campfire’s products Collaborate with Product, Engineering, and Customer Success teams to share customer feedback and drive product improvements Help refine and enhance support processes and strategies as the company grows Who this role suits This role is a good match for someone who enjoys working through challenges, adapts easily to new situations, and is interested in developing leadership skills over time.

HeartFlow, Inc. is at the forefront of medical technology, innovating the diagnosis and management of coronary artery disease, the leading cause of death globally. Our flagship product, the HeartFlow FFRCT Analysis, is an AI-powered, non-invasive cardiac test that creates a color-coded, 3D model of a patient’s coronary arteries. This model provides insights into how blockages affect blood flow to the heart, aligning with the ACC/AHA Chest Pain Guidelines. We are proud to be the first integrated heart care solution that aids clinicians in identifying stenoses (RoadMap™Analysis), assessing coronary blood flow (FFRCTAnalysis), and characterizing coronary atherosclerosis (Plaque Analysis). As our product line expands, we invite you to be part of a team dedicated to revolutionizing precision heart care.HeartFlow, Inc. (HTFL) is publicly traded and has garnered international acclaim for our advancements in healthcare. We are endorsed by medical societies around the globe and are cleared for use in the US, UK, Europe, Japan, and Canada, having positively impacted the lives of over 500,000 patients worldwide.Position Overview: The Technical Solutions Analyst plays a pivotal role as a technical consultant and Tier 3 support expert for HeartFlow’s non-invasive FFRct diagnostic technology. This hybrid position acts as a vital link between our sophisticated SaaS platform and clinical customers, requiring profound expertise in Healthcare IT (HIT), networking, and systems engineering to facilitate complex implementations and drive product enhancements.

Join our dynamic team at dev2 as a Technical Support Engineer specializing in stairlifts. In this role, you will provide top-tier technical assistance to customers, ensuring their stairlift systems operate smoothly and efficiently. You will troubleshoot issues, offer solutions, and guide clients through maintenance procedures.This position requires a proactive approach to problem-solving, great communication skills, and a passion for helping others. If you possess a technical background and enjoy working in a customer-focused environment, we want to hear from you!

About Sonar:SonarSource is dedicated to enhancing code quality and security by preventing issues from reaching production. We empower developers to maximize their productivity by integrating AI-powered solutions that streamline workflows and improve the overall developer experience. Our robust analysis supports over 30 programming languages and is trusted by more than 7 million developers and 400,000 organizations globally, including industry leaders like Microsoft, NASA, and MasterCard.At Sonar, we value creating exceptional products backed by passionate teams and a strong company culture. Our commitment to each other, our users, and the open source community drives us to uphold high standards of positivity, accountability, and dedication in our daily operations. We operate with clarity of purpose and a sense of urgency, ensuring we move quickly and effectively as one cohesive team.Join Sonar to be part of a dynamic and innovative workplace, where we continuously strive to improve code quality and security, allowing developers to focus on what they love.

Senior Technical Support EngineerLocation: London (Hybrid)About SwapAt Swap, we are revolutionizing the landscape of modern commerce through our AI-native platform, which seamlessly integrates backend operations with innovative storefront experiences.Designed for brands eager to sell anything, anywhere, Swap centralizes global operations and empowers intelligent workflows, enabling businesses to make informed decisions with real-time data. Our comprehensive range of products includes solutions for cross-border transactions, tax management, returns handling, demand planning, and our state-of-the-art agentic storefront, providing merchants with full transparency and the confidence to act decisively.We are committed to fostering a workplace culture that champions clarity, creativity, and shared ownership as we redefine the future of global commerce.About the RoleAs a Senior Technical Support Engineer, you will serve as the principal technical liaison for complex customer issues, engaging with both frontend and backend systems, integrations, and data pipelines. This role is hands-on and customer-oriented, emphasizing in-depth troubleshooting, guiding technical implementations, and collaborating closely with Engineering, Product, and Customer Success teams to ensure swift resolutions and continuous improvements.You will tackle real-world challenges, enhance documentation and tools, and relay customer insights back into our product development. To excel in this position, you will need exceptional problem-solving abilities, clear and empathetic communication skills, a sense of ownership, curiosity, and the aptitude to juggle multiple priorities in a dynamic environment.Key ResponsibilitiesAct as the primary technical contact for customer-reported issues and provide assistance to merchants using Swap’s services.Investigate, triage, and resolve issues across frontend, backend, integrations, and data pipelines.Utilize logs, API responses, system behavior, and internal tools to diagnose root causes effectively.Guide customers through troubleshooting steps with friendly and actionable advice.Maintain comprehensive records of known issues, resolutions, and workarounds.Assist customers with technical setup, including APIs, webhooks, data pipelines, and system configuration.Support the deployment of custom workflows and integration patterns that align with Swap’s infrastructure.Provide assistance to customers utilizing e-commerce platforms such as Shopify and similar ecosystems.

Join Datadog as a Senior Manager of Technical Account Management (TAM) for the EMEA region. In this pivotal role within our rapidly expanding Technical Post Sales (TPS) Team, you will lead and develop a team of first-line leaders and skilled TAM professionals. These technical experts deliver exceptional 'white glove' services to our largest clients, ensuring they effectively adopt and maximize the use of Datadog's extensive suite of products and features. As a TAM, you will be recognized as a trusted advisor, bridging the gap between IT Operations and business value.This hands-on management position encompasses overseeing customer-facing activities and engagements for key accounts across EMEA, while promoting our TPS offerings throughout the region.At Datadog, we cherish our office culture, which fosters collaboration and creativity. Our hybrid workplace model enables our team members to achieve a work-life balance that suits their individual needs.

Job PurposeAs Unily expands its presence in the burgeoning Employee Experience platform sector, we invite a Solutions Engineer to join our EMEA team. Your role will be essential in driving the success of our innovative platform, which empowers organizations to operate with increased velocity.In collaboration with Account Executives and the broader sales team, you will utilize your expertise to create customized solutions that address client needs and facilitate their success. This position is ideal for an individual who thrives in a team-oriented setting, boasts strong technical and interpersonal skills, and is committed to guiding clients towards achieving their strategic objectives.

Join Vanta as a Solutions Engineer in our EMEA team, specializing in the upmarket segment. In this role, you will engage with potential clients in a pre-sales capacity, demonstrating our innovative solutions and how they meet customer needs. Your expertise in technical sales and fluency in French will be instrumental in establishing trust and rapport with clients, driving the sales process forward.

Join Luminance, a trailblazer in Legal-Grade™ AI technology for enterprises. Recognized by top-tier investors and featured in the Forbes AI 50 list as one of the 'Most Promising Private AI Companies in the World', along with Inc. 5000’s 'Fastest Growing Companies in America', Luminance is transforming the legal field globally.We are seeking a dedicated Technical Support Engineer to enhance our Support function, serving as the initial point of contact for both prospective and existing customers. Your role will be crucial in ensuring a smooth integration of Luminance’s innovative technology within various business environments.As a key member of the Support team, you will manage customer inquiries and issues, ensuring excellent communication and service. Your responsibilities will include ticket management, resolving queries, and collaborating with other departments to deliver effective solutions. You will enjoy cultivating relationships with a diverse clientele, ranging from multinational law firms to major retailers and pharmaceutical companies. Once fully trained, you will possess an in-depth understanding of Luminance’s products and how they can address customer challenges. The ideal candidate will be a personable individual with strong critical thinking skills and a passion for problem-solving.

About GigsAt Gigs, we are revolutionizing the mobile services landscape with our innovative operating system—a platform that enables tech companies to seamlessly integrate global connectivity into their products.Similar to how Stripe empowers businesses to implement payment solutions swiftly, Gigs allows platforms to effortlessly incorporate connectivity, bridging the gap between traditional telecom and modern technology. From fintech companies launching mobile services to HR platforms providing work phone plans, we streamline provisioning and simplify the complexities of telecom.Our team, consisting of around 100 talented individuals across the US and Europe, is supported by nearly $100 million in funding from illustrious investors such as Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech companies, we attract early-stage engineers, product innovators, and business strategists from renowned organizations like Stripe, Airbnb, and Shopify, all working towards overcoming intricate technical and regulatory challenges to make connectivity truly seamless.If you are passionate about curiosity, creativity, and the opportunity to influence the future of telecom, we invite you to apply!Our Core ValuesWe thrive in a complex environment and are determined to solve significant challenges. We seek individuals who rise to the occasion when difficulties arise.Speed. We operate with agility and meet ambitious deadlines, treating every week as an opportunity.Ownership. If you notice an issue, take the initiative to resolve it. We value proactive problem-solving.Customer Obsession. Our customers’ success is our priority.Ambiguity. We are building pioneering technology in a multifaceted domain, relying on sound judgment and instinct for decision-making.First Principles. We question the status quo and strive to understand the reasoning behind established methods.The RoleAs a Technical Support Engineer, you will be the cornerstone of our technical support operations. Your commitment to excellence will shine through in every interaction—whether assisting business clients or end-users—demonstrating your ability to adapt to diverse perspectives. You won’t merely manage the support queue; you will take full ownership to ensure seamless operations.In this position, you will be the primary escalation point for intricate connectivity issues that challenge our Tier 1 partners, navigating the technical landscape with expertise.

Metaview is a pioneering AI company dedicated to revolutionizing the recruitment process. Our innovative AI agents empower leading organizations to hire with unprecedented speed and accuracy, automating tedious tasks and enhancing human capabilities for clients such as Brex, Affirm, Deel, ElevenLabs, and Airtable.Founded by Siadhal and Shahriar, who gained invaluable experience scaling Uber and Palantir, we have successfully raised over $50 million from top-tier investors, with Google Ventures leading our Series B round. Our growth trajectory is impressive, with a 5x year-over-year increase, and our product has garnered enthusiastic feedback from customers. Our journey has been featured in prominent publications like Fortune, Forbes, TechCrunch, and The Times.As we embark on this exciting journey, we invite individuals who are eager to tackle challenging and rewarding work to join our team.How We OperateAt Metaview, we adhere to a core principle: velocity. This translates into:Optimizing our processes to accelerate learning and growth.Pursuing truly great work.Fostering open and direct communication with complete context.All while maintaining our hard-earned reputation for craftsmanship and quality.The RoleWe are establishing our inaugural dedicated technical support function to ensure our customers receive swift, expert troubleshooting and technical assistance on complex issues as we scale. As a Technical Support Engineer, you will become the authoritative expert on the inner workings of Metaview—analyzing logs, identifying patterns, and transforming unique issues into scalable solutions. You will collaborate closely with our Customer Success, Sales, and Engineering teams, taking ownership of internal tools and processes that enhance the efficiency of troubleshooting and promote self-service capabilities over time.Key Responsibilities Include:Assume full ownership of escalated technical issues, ensuring timely investigation and resolution.Utilize internal logs and tools to diagnose problems, pinpoint root causes, and effectively differentiate between configuration, customer environment, and product-related issues.Design and maintain streamlined internal tools that facilitate efficient troubleshooting processes.