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Technical Operations Manager

Ocrolus Inc.Gurugram, Haryana, India; Noida, Uttar Pradesh, India
On-site Full-time

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Experience Level

Manager

Qualifications

To excel in this role, candidates should possess:A solid understanding of IT infrastructure and technology. Exceptional problem-solving skills and the ability to work under pressure. Excellent interpersonal and communication skills to foster relationships across various teams. A proactive approach to identifying and resolving issues. Experience managing technical support teams and projects.

About the job

About Ocrolus

Ocrolus builds AI-powered workflow and analytics tools for lenders, supporting nearly one million credit applications each month. Our platform blends open-source and proprietary AI models with human-in-the-loop verification, achieving over 99% accuracy in extracting data from financial documents. Lenders across small business, mortgage, and consumer sectors rely on Ocrolus for fraud detection, cash flow analysis, and risk management. With more than 400 clients, including Better Mortgage, Brex, Enova, Nova Credit, PayPal, Plaid, SoFi, and Square, we help broaden access to credit and strengthen the financial ecosystem.

Role Overview: Technical Operations Manager

Location: Gurugram, Haryana, India; Noida, Uttar Pradesh, India

The Technical Operations Manager ensures reliable technical support for both office and remote teams. This role keeps services running smoothly, manages projects under tight deadlines, and helps maintain strong working relationships across the organization. Success in this position requires a solid understanding of IT infrastructure and the ability to collaborate with various business functions.

Main Responsibilities

  • Manage a wide range of TechOps systems and infrastructure, such as PXE servers, proxies, operating system deployment, CCTV, and physical access control systems.
  • Deliver hands-on technical support and troubleshooting for Windows, Linux, and macOS devices.
  • Set up and maintain network infrastructure, including UniFi routers, switches, access points, and firewalls.
  • Monitor and resolve issues with organizational systems, networks, and applications to keep everything running efficiently.
  • Identify and address technical problems, incidents, and outages to reduce downtime and support a smooth user experience.
  • Handle system administration tasks, including server setup, maintenance, and upgrades.
  • Conduct IT security audits and apply measures to protect company infrastructure and data.
  • Create and update documentation for system configurations and standard procedures.

About Ocrolus Inc.

Ocrolus Inc. is a leading technology company focusing on integrating AI into financial workflows, enabling lenders to make informed decisions with unmatched speed and accuracy. Our commitment to innovation and customer success positions us at the forefront of fintech.

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