Technical Operations Analyst

About the TeamAt OpenAI, our User Operations team plays a crucial role in protecting our products and users from abuse, fraud, and safety risks. As a vital component of the company’s frontline safety infrastructure, we ensure that real-world user experiences result in timely, high-integrity decisions and sustainable improvements. Our team operates at the crossroads of operations, user trust, and risk management, working collaboratively with departments across Legal, Policy, Engineering, and Product, as well as external partners.We support a diverse and global user base spanning OpenAI’s product suite by effectively managing sensitive inbound tickets, high-severity escalations, and operational risk workflows. Our work is grounded in sound judgment, user trust, and a commitment to creating reliable systems that can scale.About the RoleWe are looking for a highly analytical, adaptable, and technically skilled Operations Analyst to help enhance and scale our user safety and risk operations—focusing on complex, time-sensitive issues where making the right decision can significantly impact users and the business.In this position, you will be at the forefront of user safety: identifying and evaluating high-impact risks that emerge during real-world product usage and driving their resolution in collaboration with teams across the organization. You will transform ambiguous signals into actionable insights—enhancing our immediate response mechanisms while also fortifying the systems (processes, documentation, and automation) that facilitate consistent, high-quality decisions at scale. This role offers a high degree of autonomy and a clear impact: you will manage workstreams from start to finish and assess success through quicker response times, improved outcomes, and minimized risk.Location / work model: London (hybrid, 3 days/week in-office).Please note: This role may involve exposure to sensitive or concerning content. Strong discretion, good judgment, and resilience are essential.In This Role, You WillTriage and resolve intricate, high-sensitivity user issues and escalations, encompassing trust & safety incidents and other urgent risk reviews.Conduct thorough risk evaluations and investigations utilizing internal tools, operational documentation, and relevant external resources when necessary.Act as an incident manager for sensitive reviews that demand nuanced interpretation, decisive action, and strong cross-functional coordination.Collaborate with stakeholders across the organization to drive improvements and share insights.

We are seeking a strategic and results-oriented Director of Trust & Safety Operations to spearhead Bolt's global Ride Hailing Trust & Safety initiatives. This pivotal role merges strategic foresight with effective operational execution, ensuring that Bolt delivers the utmost safety and trust for millions of riders and drivers across various markets.As the global custodian of our Trust & Safety standards, you will collaboratively develop and implement our frameworks, policies, and interventions that encompass incident response, risk management, safety compliance, fraud prevention, and user trust initiatives. Your efforts will ensure that our global programs are aligned with market realities, executed with precision, and refined continuously for sustainable impact.In partnership with central teams—including Product & Engineering, Public Policy, Risk, Legal, Marketing, and Finance—you will help shape and execute exceptional Trust & Safety strategies tailored specifically for the Ride Hailing sector. Additionally, you will engage closely with regional and local operations teams to ensure cohesive and effective implementation.As the primary owner of global Trust & Safety KPIs, you will protect our platform's integrity, mitigate risk exposure, and establish scalable operational processes to proactively tackle emerging challenges. You will also lead and nurture a global team of program leaders and operations specialists, cultivating an inclusive and high-performance culture where individuals are empowered, supported, and encouraged to develop their talents.This leadership position is ideal for an individual who excels in dynamic global environments, fosters strong cross-functional partnerships, and is driven by the mission of enhancing safety on our platform.

Join our dynamic team at Mistral as a Workplace Operations Specialist for the EMEA region. In this pivotal role, you will be responsible for enhancing workplace efficiency and ensuring a seamless operational experience for our teams across multiple locations. Your expertise will contribute to creating an engaging and productive work environment that fosters collaboration and innovation.

Airbnb, founded in 2007, connects millions of hosts and guests worldwide, offering unique stays and experiences that foster genuine community connections. With a network of over 5 million hosts and 2 billion guest arrivals, the company continues to shape the way people travel. The Homes Supply team focuses on expanding Airbnb’s portfolio of high-quality home listings. This group supports hosts through strategic planning and operational execution, always aiming to align with Airbnb’s mission and the needs of local communities. This Lead for Programs & Business Operations role centers on the EMEA region. The position is based in London, Barcelona, or Paris. Relocation support is not available. Role overview The EMEA Supply Business Operations Lead shapes regional strategy and planning, working closely with Territory Managers, Acquisition Leads, and cross-functional partners. The role is central to driving business performance and operational alignment for Airbnb’s Homes Supply in EMEA. Strategic planning and analysis Work with the EMEA Homes Director to define and implement strategies, objectives, and key initiatives for the region. Develop and maintain frameworks to track business performance in line with company priorities and OKRs. Conduct deep analyses of market dynamics, the competitive landscape, and growth opportunities across EMEA. Operational excellence Refine and innovate operational processes to improve efficiency, transparency, and team alignment. Oversee business review cycles (WBRs, MBRs, QBRs), delivering clear performance insights to leadership. Spot obstacles and opportunities, and drive actionable plans to address them.

Role overview The Operations Analyst position at Securitas in London centers on evaluating and refining daily business activities. The role involves studying how the company currently operates, pinpointing opportunities to improve, and working with teams across the organization to ensure that operational processes align with Securitas’s goals. What you will do Review and analyze operational workflows to find ways to increase efficiency Work closely with colleagues from various departments to understand their requirements and challenges Contribute to initiatives that align day-to-day operations with the broader company strategy

As the Junior Operations Lead for the EMEA market, you will play a pivotal role in managing and optimizing daily field data collection operations. Reporting directly to the Country Manager, you will champion the maintenance of high standards in quality, safety, and efficiency, while actively contributing to performance enhancements. Your main responsibility will be to serve as a vital link between field teams, vendors, partners, and internal stakeholders, ensuring that workflows operate seamlessly and performance targets are consistently achieved.

Join Cohere as a Security Operations Engineer in the vibrant city of London. In this pivotal role, you will be responsible for ensuring the security and integrity of our operations across the EMEA region. You will work closely with cross-functional teams to identify vulnerabilities, implement security measures, and respond to incidents promptly. Your expertise will make a significant impact in safeguarding our systems and data.

Role overview The EMEA Deal Strategy & Operations Manager at LangChain plays a central part in shaping strategic initiatives throughout the EMEA region. Working from the London office, this position partners with teams across various functions to strengthen deal strategies and enhance operational processes. The goal is to support LangChain’s business objectives through effective collaboration and continuous improvement. What you will do Work with cross-functional teams to identify and implement operational improvements Analyze existing business processes and pinpoint opportunities for increased efficiency Develop and refine deal strategies tailored to the EMEA region Put solutions in place that support company goals and long-term plans Location This role is based in London.

Anthropic is seeking a Sales Strategy and Operations Manager to join its London office and focus on the EMEA region. This position plays a key role in shaping and executing sales strategies that help drive growth and improve how the sales team operates. Key responsibilities Work with teams across the company to design and implement sales strategies tailored for EMEA markets Find opportunities to streamline sales processes and increase operational efficiency Apply data and insights to help set and reach ambitious sales targets Contribute to delivering strong value for Anthropic’s clients Role focus This role centers on collaboration, process improvement, and data-driven decision-making. Success in this position means supporting the sales organization’s growth and helping the team deliver results for clients in the EMEA region.

At Vanta, we are dedicated to empowering businesses to build and showcase trust through continuous security monitoring and verification. We believe that effective security practices should be easily accessible and manageable. Our diverse and talented team includes individuals with varying backgrounds, some of whom have extensive security experience while others have thrived in our environment without it.As the IT Operations Manager for the EMEA region, you will spearhead a high-performing team, working closely with global counterparts to provide a secure, reliable, and user-friendly technological experience for all employees. This position reports to the Senior Director of Corporate Engineering and focuses on leadership, regional execution, and operational excellence throughout EMEA.You will initially oversee a team of two IT Operations Engineers, with the responsibility of recruiting, nurturing, and retaining talent as the region expands. While your primary focus will be on leadership and strategic operations, the ideal candidate should be willing to engage in day-to-day tasks to assist the team, resolve critical incidents, or clarify ambiguous situations when necessary.The Corporate Engineering team is dedicated to ensuring our employees have a secure and exceptional experience with the tools and technologies essential for their success, no matter their location.In this role, you will serve as the first point of contact for our international employees, guaranteeing that every team member receives the support they require, irrespective of their time zone.Key Responsibilities as IT Operations Manager at Vanta:Recruit, manage, mentor, and develop IT Operations Engineers across the EMEA region, providing continuous feedback, coaching, and performance management.Cultivate a collaborative, inclusive, and high-performing team culture that aligns with Vanta’s core values.Oversee IT Operations delivery across EMEA, ensuring consistent, high-quality support for employees in the region.Collaborate with global IT Operations leaders to ensure uniformity across regions while addressing local needs.Act as an escalation point for complex or high-impact IT challenges within EMEA.Define and enhance IT processes, workflows, and policies to promote scalability, security, and reliability.

At Anaplan, we pride ourselves on being a team of innovators dedicated to transforming business decision-making through our cutting-edge AI-driven scenario planning and analysis platform. Our goal is to empower customers to stay ahead of the competition and navigate the marketplace with confidence.What binds Anaplanners across different teams and regions is our unwavering commitment to our customers’ success and our vibrant Winning Culture.Our esteemed clientele includes notable Fortune 50 companies such as Coca-Cola, LinkedIn, Adobe, LVMH, and Bayer, among over 2,400 global organizations that trust our premier platform.Our Winning Culture fuels our innovative teams. We celebrate diverse perspectives and ideas, act as leaders regardless of our titles, strive to achieve ambitious objectives, and relish in celebrating our victories – both great and small.Guided by principles of strategic leadership, values-driven actions, and disciplined execution, you will find inspiration, connection, growth, and recognition here. Embrace your uniqueness and join us in shaping the future – together!Anaplan is seeking a motivated and dynamic Customer Success Operations Manager to join our EMEA Customer Success Operations Organization. In this pivotal role, you will oversee the daily operations for one of our most rapidly expanding regions. Your leadership will be crucial in driving strategic projects that refine our post-sales processes, enhance operational efficiency, and yield impactful outcomes throughout the organization. You will serve as a trusted advisor to the Customer Success Vice President for the EMEA region, equipping our post-sales team to meet ambitious targets while fostering continuous improvement and transformative change.Your Role and ResponsibilitiesDriving Change & Business Outcomes:Evaluate existing post-sales operations processes to pinpoint opportunities for enhancement and innovation.Implement strategic initiatives aimed at boosting post-sales productivity, improving forecast accuracy, and increasing pipeline visibility.Collaborate with post-sales leadership to craft strategies for scaling operations and achieving revenue goals.Act as a catalyst for change by introducing new tools, technologies, and methodologies to elevate post-sales performance.Customer Success Operations Support:Oversee the design, implementation, and optimization of post-sales processes, tools, and systems.Provide strategic insights and support to enhance operational workflows and achieve organizational objectives.

Castle Trust Bank is seeking a Senior Finance Analyst to join its Finance team in London. This hybrid role combines technical finance expertise with the chance to shape key processes at a growing fintech-focused bank. The position offers the flexibility to work from home two days per week. Role overview The Senior Finance Analyst will focus on building, maintaining, and refining financial models that support management decisions, forecasting, and statutory reporting. This work spans IFRS accounting, impairment modeling, and hedge accounting. The analyst will contribute to month-end and year-end processes, working closely with senior stakeholders and external auditors to ensure accurate and well-governed financial results. What you will do Support the Senior Accountant in preparing financial statements and verifying profits for Group companies. Serve as a main contact for external auditors on technical and modeling topics. Prepare and maintain technical accounting papers. Review and improve the control framework for financial models used in monthly and statutory reporting. Research changes to IFRS and assess their impact on the business. Run and analyze the Stage 3 Property IFRS 9 model, explaining key movements and drivers. Develop discounted cash flow models for IFRS 9 impairment to support provisions for property cases. Prepare and manage hedge accounting models, generate accounting entries, and support monthly reporting. Prepare and execute amortized cost and Effective Interest Rate (EIR) models to calculate interest income, fee amortization, and balances. Monitor and enhance key Finance models, including amortized cost, EIR, prepayment curves, and hedge accounting. Provide monthly management information for senior stakeholders, delivering analysis and responding to feedback. Requirements This position is well suited to a part-qualified accountant with specialist knowledge in IFRS, impairment modeling, and hedge accounting. Experience working in a regulated banking environment will be valued.

Role overview Wise seeks a Lead Data Scientist for the Trust and Safety team in London. The main focus is protecting the platform and its users by applying advanced analytics to financial security challenges. This position involves tackling real-world risks and helping to keep Wise’s services safe for everyone. What you will do Analyze large and complex data sets to identify trends and detect suspicious activity Develop and improve models that reduce risk and prevent fraud Collaborate with stakeholders to guide strategic decisions through data-driven insights Shape new methods to strengthen platform security and build user trust Impact The work in this role directly supports Wise’s goal of making money transfers seamless and secure. Efforts here influence how Wise protects its customers and upholds the integrity of its services.

About KeyrockSince our inception in 2017, Keyrock has emerged as a pioneering force in the digital asset sector, celebrated for our innovative partnerships and cutting-edge solutions.With a global team of over 220 members representing 42 nationalities, we embrace diversity and foster a culture of collaboration. Operating primarily in a remote environment, we maintain hubs in London, Brussels, and Singapore, ensuring regular interaction through online and offline meetups.We engage in trading across more than 80 exchanges and collaborate with a variety of asset issuers. As a recognized market maker, our extensive expertise has fueled our rapid expansion into services including market making, options trading, high-frequency trading, OTC, and DeFi trading desks.At Keyrock, we are not merely service providers; we are innovators. We are at the forefront of adopting the Rust Development language for algorithmic trading, and we champion its application throughout the industry. Our Accelerator Program bolsters the growth of Web3 startups, while we enhance ecosystems by providing liquidity to promising DeFi, RWA, and NFT protocols. Our commitment to advancing the industry is evident through our research and governance initiatives.We are seeking a proactive and detail-oriented Trading Operations Specialist to join our EMEA trading operations team. This role involves close collaboration with our trading, treasury, and broader operations teams during EMEA trading hours.

Join our dynamic team at Ravio as a Revenue Operations Analyst, where you will play a pivotal role in optimizing our revenue processes and enhancing operational efficiency. In this position, you will analyze data, develop reports, and collaborate with cross-functional teams to drive strategic initiatives. Your insights will be crucial in improving our customer engagement strategies and maximizing revenue growth.

Starling Bank is hiring a Technology Operations Analyst based in London. This position plays a key part in maintaining the bank’s technology systems to ensure customers have a dependable experience. Role overview The Technology Operations Analyst works to keep core systems stable and efficient. Daily tasks involve monitoring infrastructure, addressing technical issues, and supporting continuous improvements across the bank’s technology stack. What you will do Monitor technology infrastructure to track performance and reliability Troubleshoot technical issues quickly to reduce service disruption Identify and implement optimizations that improve system efficiency and stability This role helps uphold Starling Bank’s focus on reliable, customer-centered banking by providing strong operational oversight of technology systems.

Role overview Telefonica Tech is hiring a People Operations Analyst based in London. This position strengthens HR processes by analyzing operations and applying data insights to support employees and advance organizational goals. What you will do Review HR systems and processes to spot opportunities for improvement Apply data analysis to guide decisions that improve the employee experience Contribute to aligning HR strategies with company objectives Collaborate with different teams to encourage effective communication and teamwork Requirements Analytical skills for evaluating and refining HR processes Experience working with HR data and systems Strong interpersonal skills to support collaboration and clear communication

Join Alo Yoga as an Operations Planning Analyst, where you will play a crucial role in optimizing our operational strategies and enhancing efficiency across various functions. In this dynamic position, you will analyze data, identify trends, and collaborate with cross-functional teams to drive continuous improvement. Your insights will be pivotal in shaping our operational framework and ensuring alignment with our business objectives.

Role overview fuku is seeking an Operations Analyst to join the team in London. This position centers on refining operational processes, analyzing business data, and providing insights that support greater efficiency. The work plays a direct role in supporting company growth and ongoing success. What you will do Review operational workflows to spot areas that could work better Analyze data sets to identify trends and new opportunities Present findings and recommendations to colleagues and leadership Contribute to projects focused on optimizing how the company operates Requirements Keen attention to detail and strong analytical skills Comfort working with data and turning analysis into clear conclusions Effective problem-solving skills Clear, confident communication abilities Interest in operations and improving processes Location This role is based in London, England, United Kingdom.