Technical Lead Component Engineer

Veeam Software is seeking a Team Lead for Technical Support with a focus on Windows Agents, based in San Jose, Costa Rica. This position guides a team of support professionals who assist customers with technical issues related to Windows Agent products. Role overview This leadership role centers on supporting both the team and customers. The Team Lead oversees daily operations, helps resolve technical challenges, and ensures the team delivers reliable service. The position plays a key part in maintaining smooth customer systems through effective troubleshooting and guidance. What you will do Lead a team of technical support staff focused on Windows Agents Support team members in resolving customer issues Promote high standards of customer service and technical assistance Contribute expertise to drive solutions for customers

Position Title: Customer Service AgentLocation: San Jose, CA 95113Contract Duration: 12+ MonthsHourly Compensation: $17.13/HR W2As a Customer Service Agent specializing in Support Operations, you will play a crucial role in assisting Android app developers who publish applications on the Play Store. Your primary responsibility will involve troubleshooting code-level issues and providing effective solutions via email and chat. You will work closely with the Support Operations team and key client stakeholders to address developer inquiries promptly. Ideal candidates are those who are customer-centric and dedicated to ensuring developers receive timely assistance with their app publishing challenges.Key ResponsibilitiesDiagnose and resolve app-level API implementation issuesDeliver email and real-time chat support to Play DevelopersWork collaboratively with cross-functional teams to achieve swift resolutionsAssist in creating and updating online documentation for PlayIdentify opportunities to enhance support tools and processes through collaborationQualifications and ExperienceHigh School Diploma or GED is requiredA minimum of 1 year experience in customer service, providing support through phone, email, or live chat1 year of experience in programming or API-level technical supportDemonstrated ability to quickly and efficiently troubleshoot technical issuesStrong communication skills to explain technical concepts clearlyEffective time management and task prioritization skillsFamiliarity with the app industryInterest or experience in mobile application developmentMeticulous attention to detail and a strong sense of accountabilityUnderstanding of best practices in customer support and familiarity with success metrics

Join 8x8, Inc. as an Enterprise Technical Support Specialist, where you will leverage your expertise in technical support to assist our esteemed enterprise clients. You will be instrumental in providing support for our renowned hosted PBX, VOIP, Contact Center, SIP, and Hosting services. Your background in computer networking and telecommunications, coupled with your superior problem-solving capabilities and commitment to fostering strong customer relationships, will be vital as we aim to enhance our market share in the hosted unified communications sector.Job Overview:You will guide the strategic direction of enterprise-level support services for 8x8 products targeted at both assigned and shared customers. This includes managing Tier 1 escalations, executing remote phone system configurations, and troubleshooting issues related to quality of service, connectivity, and performance. The ideal candidate will possess a strong ability to cultivate trusted partnerships with technical staff and executives, ensuring a tailored approach to customer support.

Veeam, recognized as the leading global innovator in data resilience, empowers organizations to seize control of their data anytime and anywhere. Our comprehensive solutions encompass data backup, recovery, portability, security, and intelligence. With headquarters in Seattle, Veeam safeguards over 550,000 clients globally, relying on us to sustain their operational effectiveness. Join us in our mission to innovate, grow, and deliver meaningful solutions for some of the world’s most prestigious brands. The future of data resilience is here—let's advance together.#LI-JC2About the RoleAs a Desktop Support Engineer II, you will provide top-tier, personalized technical assistance to our executive team and VIP stakeholders, ensuring a flawless technology experience critical to our business operations. This position requires your presence on-site five days a week.What You’ll DoDeliver outstanding technical support to executives through both remote and on-site channels, upholding the highest standards of confidentiality and data privacy.Provide flexible coverage across standard and extended business hours, including an on-call rotation and after-hours support as necessary.Attend executive meetings, conferences, and special events to ensure smooth technology operations.Oversee audio/visual setup and troubleshooting for executive presentations and video conferencing.Conduct proactive maintenance and monitoring of executive technology systems, including daily equipment checks and health reviews.Maintain and repair executive hardware such as computers, printers, mobile devices, and A/V systems.Collaborate with HR and IT to facilitate the seamless onboarding of new executive staff.Adhere to established ITSM/ITIL processes while maintaining accurate documentation of all support activities.Manage and prioritize support inventory to anticipate and meet executive technology needs.What You’ll BringBachelor's degree in Information Technology, Computer Science, Management Information Systems, Business, or a related field; or 7+ years of relevant experience.

About Archer Aviation Archer Aviation designs and builds all-electric vertical takeoff and landing aircraft in San Jose, California. The company focuses on sustainable air mobility, aiming to reduce noise pollution while advancing environmentally responsible aviation. The team is dedicated to developing, manufacturing, and operating aircraft that put environmental priorities at the forefront. Archer values ambitious problem-solving and believes a diverse workforce brings better ideas and outcomes. The company works to create an inclusive and equitable workplace where every team member is supported and celebrated. Role Overview: Technical Lead for Turboshaft Systems This position leads the technical direction and execution for turboshaft systems within a hybrid powertrain and turbogenerator platform. The Technical Lead guides a multidisciplinary team and ensures smooth integration and certification of the turboshaft in Archer’s aircraft. What You Will Do Lead the development and management of the turboshaft in a complex hybrid powertrain and turbogenerator system. Oversee a team of specialists in fuel systems, turbine design, exhaust, and thermal management. Ensure the turboshaft is successfully integrated, tested, and certified within the aircraft model. Optimize turboshaft design for compatibility with the overall powertrain. Identify and address technical, certification, and program risks to support project goals. Direct testing, verification, and certification activities for turboshaft systems. Define integration challenges for turboshaft subsystems, collaborating with mechanical and systems engineers. Develop strategic plans for turboshaft and turbogenerator advancement as part of the hybrid powertrain program.

Join 8x8, Inc., a leader in cloud communications, as a Technical Support Representative. We are looking for talented and experienced individuals to provide exceptional support to our business clients utilizing our award-winning hosted PBX, VoIP, Contact Center, SIP, and Hosting services. Your expertise in computer networking and telecommunications, along with your advanced problem-solving skills and ability to forge strong customer relationships, will be pivotal in helping 8x8 broaden its market presence in hosted unified communications.Your primary responsibility will be to troubleshoot and resolve customer issues through various channels including telephone, email, and chat. This includes assisting with installation, configuration, quality of service, billing, and application usage inquiries. Strong interpersonal skills and a deep understanding of networking are essential for this role. Additionally, you will document all interactions in our CRM system and escalate complex issues or product bugs as necessary. The ideal candidate will possess significant experience in troubleshooting and resolving complex technical challenges in telecommunications and enterprise networking environments.ResponsibilitiesEffectively resolve technical issues related to 8x8’s hosted communications products via phone, email, and chat.Ensure assigned customers' technical and account management needs are met.Consistently meet or exceed customer satisfaction and productivity standards.

Join our dynamic team as an Inside Sales Team Lead at Veeam Software, where you will play a pivotal role in driving sales success and leading a team to achieve ambitious targets. This is an exceptional opportunity for an experienced sales professional with a passion for leadership and a desire to shape the future of our sales strategy.In this position, you will be responsible for overseeing the inside sales team, providing coaching and mentorship, and implementing best practices to enhance performance. You will collaborate closely with marketing and product teams to optimize lead generation and conversion strategies, ensuring that we meet the needs of our customers while maximizing revenue opportunities.

NOTE: PREFERENCE WILL BE GIVEN TO LOCAL CANDIDATES (LOCAL IS DEFINED AS WITHIN 50 MILES OF SAN JOSE, CA). APPLICATION INSTRUCTIONS: PLEASE COPY AND PASTE THE FOLLOWING LINK TO YOUR WEB BROWSER: https://workforcenow.adp.com/jobs/apply/posting.html?client=8x8&jobId=79565&lang=en_US **DO NOT APPLY DIRECTLY TO THIS JOB POSTING. PLEASE FOLLOW THE LINK ABOVE** Company Overview: 8x8, Inc., headquartered in San Jose, CA, is a pioneering leader in business communications, specializing in the development of next-generation cloud-based unified communication technologies. Our engineering team is dedicated to creating innovative solutions that encompass a wide array of computer science disciplines, including distributed computing, large-scale systems design, networking, databases, security, and user interface design.Job Overview: We are seeking a passionate Senior Software Development Technical Lead to join our dynamic team. If you thrive on innovation and enjoy tackling complex challenges in the development of SaaS and PaaS cloud solutions, this role is for you.Key Responsibilities:Design and develop high-volume, low-latency mission-critical global systems and applications.Take charge of building mission-critical web services and applications.Lead all phases of the software development lifecycle; experience with Agile/Scrum methodologies is highly preferred.Write efficient, reusable code that is well-designed and testable; familiarity with REST APIs is advantageous.Prepare and manage software builds and release processes.Investigate technology solutions and contribute to architectural enhancements.Mentor and lead junior developers.

Join 8x8, Inc. as a Technical UI/UX Lead and play a pivotal role in shaping the future of cloud-based communication solutions. Located in San Jose, California, you will collaborate with a dynamic team of developers to create intuitive and engaging user interfaces for our web and mobile applications. This is an opportunity to be at the forefront of innovation in the communications industry, delivering exceptional user experiences that transform how businesses connect.Responsibilities:Collaborate closely with engineering teams to translate high-level product concepts into detailed UI/UX specifications for effective implementation.Act as a bridge between conceptual ideas and tangible outcomes, continually pushing the boundaries of our service delivery and feature offerings.Engage hands-on with our in-house Product Management and UI design teams to expedite project delivery to market.Develop scalable systems that leverage 8x8's global presence and private-branded portals.

Role Overview Bill.com is seeking a Senior Workforce Management Program & Technical Enablement Lead. This position shapes operational practices and advances workforce management strategies. The role is based in Draper, Utah or San Jose, California. What You Will Do Drive improvements in workforce management programs. Work with teams across the company to deliver solutions that simplify processes and raise efficiency. Support the adoption of new tools and methods to strengthen operations. Location Draper, Utah, United States San Jose, California, United States

We are looking for a dedicated Technical Support Engineer Tier 2 to join our dynamic team at 8x8 Inc. This role is pivotal in ensuring exceptional customer satisfaction by effectively diagnosing and resolving intricate technical issues. The ideal candidate will proactively investigate root causes of problems and provide escalation support across all departments within our organization.Key Responsibilities:Conduct in-depth research on critical technical issues.Deliver direct support for Santa Maria (Fusion Contact Center) and various internal departments including Retention, Technical Account Managers, and Sales, addressing escalations from Executives.Provide comprehensive support for all 8x8 Products & Services, including Virtual Office, Virtual Office Pro, Residential, and Contact Center solutions.Champion the implementation of effective workarounds and permanent fixes.Utilize your knowledge of customer environments to ensure timely and high-quality incident resolution through root cause analysis and knowledge transfer.Manage cases and sub-cases, ensuring high-quality communication and resolution of all issues.Maintain customer commitments with professionalism and a strong sense of ownership.Proactively monitor, diagnose, and respond to critical iPBX/server alarms.Restart and manually configure iPBXs as needed.Support on-site installation technicians.Convert submitted audio files for customer iPBX uploads.Collaborate with the Network Operation Center and Product/System Operations to resolve complex escalations.

About Speechify Speechify builds tools that help people read and learn with fewer barriers. Over 50 million users rely on our text-to-speech technology to turn written content, PDFs, books, Google Docs, news articles, and websites, into audio. Our products are available on iOS, Android, Mac, and as a Chrome Extension. Google named our Chrome Extension the Extension of the Year, and Apple recognized us with the 2025 Design Award for Inclusivity. Our Team and Culture Nearly 200 people work at Speechify, bringing experience from Amazon, Microsoft, Google, and leading PhD programs such as Stanford. We operate as a fully distributed team, prioritizing collaboration and innovation without a central office.

Join 8x8, a leader in the communications industry, as we seek skilled technical support professionals to empower our business customers and esteemed partners with our award-winning hosted PBX, VOIP, Contact Center, SIP, and Hosting services. Your expertise in computer networking and telecommunications, coupled with advanced problem-solving skills and a knack for fostering strong customer relationships, will be instrumental in helping 8x8 enhance our market presence in hosted unified communications for businesses.Your primary responsibility will involve troubleshooting and resolving customer queries from certified partners, as well as supporting our sales team with inquiries from direct customers. You will engage with clients and partners through telephone, email, and chat sessions, addressing issues related to installation, configuration, quality of service, billing, and application functionality. Strong interpersonal skills and a deep understanding of networking are essential for this role. Additionally, you will be tasked with documenting all customer interactions within a CRM system and escalating complex issues or product bugs as necessary. The ideal candidate will possess a solid background in troubleshooting and resolving intricate technical challenges within telecommunications and enterprise networks.

Position: Customer Service AgentLocation: San Jose, CA 95113Duration: 12+ monthsRate: $17.13/Hr on W2As a Customer Service Agent, you will play a pivotal role in delivering exceptional customer contact and technical support. Your goal will be to enhance the YouTube experience for users by addressing complex inquiries, providing insightful coaching, and delivering comprehensive user education. This position involves reactive support for transactional matters (e.g., billing, account management, order tracking) and technical issues (e.g., software and hardware troubleshooting), along with proactive user education regarding Google products.

Job Title: Customer Support SpecialistLocation: San Jose, CA 95113Duration: 12+ MonthsHourly Pay: $17.13/HR (W2)Join our team as a Customer Support Specialist, where you will provide essential support to Android app developers navigating the Play Store. Your expertise will help troubleshoot code-level challenges while assisting developers through email and chat to resolve issues related to app publishing and maintenance. You will work closely with the Support Operations team and key client stakeholders to ensure developers receive timely assistance. We seek individuals who are dedicated to customer satisfaction and passionate about facilitating smooth app publishing experiences.Key Responsibilities:Troubleshoot app-level API implementations and associated issues.Deliver email and real-time chat support to Play Developers.Collaborate with cross-functional teams to resolve issues promptly.Contribute to the creation and upkeep of online documentation for Play.Identify areas for improvement and participate in projects to enhance support tools and processes.Qualifications:High School Diploma or GED required.Minimum of 1 year of experience in a customer service role, providing support via phone, email, or live chat.At least 1 year of experience in programming or API-level technical support.Demonstrated ability to quickly and efficiently troubleshoot technical issues.Effective communication skills to explain technical concepts clearly.Strong time management skills and ability to prioritize tasks effectively.Familiarity with the app industry is preferred.Interest or experience in mobile application development is a plus.Attention to detail and a strong sense of responsibility.Understanding of customer support best practices and success metrics.

Join our dynamic team at Western Digital as an Information Technology Site Support Specialist. In this pivotal role, you will provide essential technical support and ensure the seamless operation of IT systems at our San Jose facility. Your expertise will be instrumental in troubleshooting issues, implementing solutions, and enhancing user experience across various platforms.

Join atmosera as a Senior Cloud Application Support Engineer and play a pivotal role in delivering exceptional cloud solutions to our clients. In this fully remote position, you will leverage your expertise to troubleshoot and resolve complex technical issues while collaborating with cross-functional teams.Your responsibilities will include monitoring cloud applications, providing technical support, and implementing best practices to enhance system performance. This role requires a proactive approach to problem-solving and a passion for cloud technology.

About UsAt PRIME Electric, we cultivate a workplace grounded in empathy, trust, and a sense of belonging. These values are central to our strategy for attracting, nurturing, and retaining the industry's top talent. With a growth-oriented mindset, we tackle challenges head-on and explore innovative solutions that inspire creativity. As a forward-thinking company, we continuously evolve and create new opportunities for high performers. Our extensive services encompass the full project lifecycle, including electrical construction, maintenance, underground utilities, renewable energy solutions, and advanced low-voltage technology.Join us at one of Silicon Valley's Best Places to Work!Position Overview:In this role, you will autonomously oversee the procurement of goods and services essential for our projects, including equipment, tools, parts, and supplies. You will also provide mentorship to junior purchasing staff, ensuring they are well-equipped to succeed.

About ChipStackChipStack stands at the forefront of innovation in semiconductor design, reshaping how we approach chip development in an era defined by complexity and advanced performance demands, particularly in applications like AI.Our dynamic team, composed of experts from renowned tech giants such as Qualcomm, Nvidia, Google, Meta, and the Allen Institute for AI, thrives on rapid execution and technical excellence. Backed by leading investors like Khosla Ventures, Cerberus, and Clear Ventures, we are already making waves with over 10 pioneering customers, ranging from Fortune 100 corporations to groundbreaking AI silicon startups.Role OverviewAs a Research Scientist / Engineer focused on agentic systems, you will design and develop innovative software capable of planning, executing, utilizing tools, and learning autonomously. Your role will involve integrating large language model (LLM) agent research with engineering solutions that enhance chip design workflows.Key ResponsibilitiesAgent Research & PrototypingArchitect and refine agentic components such as memory, context engineering, tool usage, and multi-agent coordination.Experiment with prompting, fine-tuning, and orchestration to optimize agent performance.Infrastructure DevelopmentDevelop scalable infrastructure for prompt iteration, testing, benchmarking, logging, and evaluation.Support pipelines for fine-tuning, automated evaluation, and model deployment.Collaboration & IntegrationCollaborate with chip designers and ML infrastructure engineers to integrate agentic workflows into chip design processes.Work alongside product teams to tackle fundamental agent challenges such as long-horizon planning and tool integration.Research & MetricsEstablish and assess performance metrics for agent systems.Design goal-oriented agentic workflows to improve task completion efficiency.