Technical Implementation Manager

Join Avetta as a Technical Implementation Project Manager in the APAC region, where you will play a pivotal role in driving successful project implementations. You will collaborate with cross-functional teams to ensure that our solutions meet client needs effectively and efficiently.

Location: Flexible - For candidates within commuting distance of our offices in Sydney or Newcastle, we encourage a hybrid work model (3 days in the office, 2 days remote). For those located outside these areas, full remote options are available.About UsAt Avetta, we empower leading organizations by connecting them with qualified suppliers, contractors, and vendors through our innovative SaaS platform. Our technology enhances visibility and fosters sustainable growth for businesses and their supply chains, with over 85,000 active customers across more than 100 countries.Role Overview - As an Implementation Project Manager (IPM), you will play a crucial role in the successful execution of client onboarding and implementation initiatives. You will collaborate with clients to facilitate a seamless transition onto the Avetta platform, managing implementations and specific workstreams within larger projects, all while ensuring timely delivery and high-quality execution.The IPM will work closely with both internal teams and client stakeholders to coordinate activities, monitor progress, and address challenges. You will adhere to established implementation methodologies and receive guidance from senior team members on more complex scenarios, paving the way for growth into advanced project leadership roles.Key ResponsibilitiesClient Implementation DeliveryOversee client implementations and specific workstreams within larger projects.Assist in client onboarding processes, including kickoff meetings, timelines, and status updates.Gather and analyze client requirements, translating business needs into system configurations and setup tasks.Guide clients through standard onboarding processes, ensuring clarity regarding timelines, roles, and expectations.Project Coordination & ExecutionCreate and maintain project plans, timelines, and task tracking using established tools and templates.Monitor project progress, identify risks, and escalate issues to senior team members as necessary.Coordinate cross-functional activities across Product, Engineering, Operations, and Support teams.Ensure system configurations and setups are completed, tested, and validated before going live.Client Communication & SupportAct as the primary point of contact for daily client communication during implementation.Provide regular updates on project status and ensure client satisfaction throughout the onboarding process.

Join Remote's Innovative TeamAt Remote, we are addressing one of the most significant challenges faced by modern organizations: managing global employment in a compliant and seamless manner. Our platform empowers businesses of all sizes to effectively recruit, compensate, and oversee international teams. Embedded within our team are core values and a forward-thinking culture that drives us to tackle ambitious challenges collaboratively and asynchronously from various locations around the globe. Our diverse workforce spans across six continents, and we are proud to offer fully remote positions.Innovation is at the heart of what we do, and we have integrated Automation and AI capabilities into every role.We invite all members of the Remote team to contribute their unique talents, experiences, and cultural insights to help us develop a superior HR platform. If you are an energetic, curious, and motivated individual, we encourage you to join us in shaping the future of work! Apply today!Our Work CultureWe thrive on asynchronous collaboration, allowing you the flexibility to manage your own schedule effectively.We foster a culture of ownership and encourage proactive decision-making—when in doubt, we prefer taking action over waiting.Your RoleThis is a unique opportunity to join Remote and make a significant impact in the global employment landscape as a Payroll Implementation Country Lead for the APAC region, part of our dedicated Implementation team.

Customer Implementation Manager, APAC RegionLocation: Sydney About Gorgias Gorgias builds tools that help ecommerce brands connect with customers through meaningful conversations. Our platform brings together AI and deep product expertise to support and re-engage shoppers at every stage of their journey. We focus on making each brand-customer interaction personal, seamless, and intelligent. Quality: We help brands deliver authentic conversations that reflect their values. Experience: We aim to make shopping easy, from the first chat to checkout. Re-engagement: We foster one-on-one dialogues that stand out from traditional marketing. As AI changes how people shop, Gorgias is building the foundation for the next generation of ecommerce. Our vision: every brand can have its own intelligent agent, so every customer feels recognized and understood. About the Customer Implementation Team The Customer Implementation Team ensures each new customer gets a smooth, effective start with Gorgias. This group delivers premium onboarding, expert advice, and a strategic approach that goes well beyond basic setup. By sharing product knowledge and guiding customers through best practices, the team helps businesses launch quickly and see value from Gorgias Helpdesk and AI Agent products. Implementation plays a key role in product adoption, ongoing use, and customer retention. As AI becomes central to customer support, the team helps clients unlock automation, configure AI Agents, and start seeing results from day one. Building strong relationships with customers, the team contributes directly to their growth and satisfaction with Gorgias solutions.

About Mindbody and Playlist Playlist brings people together for meaningful experiences in fitness, wellness, and beyond. By connecting individuals with activities that matter, Playlist, home to Mindbody and ClassPass, helps businesses and customers turn intentions into real-life actions. Mindbody supports wellness entrepreneurs with technology that powers their businesses and elevates client experiences. The team values curiosity and innovation, always seeking new ways to connect people and businesses through technology. Role Overview: Regional Director of Strategic Accounts – APAC The Regional Director of Strategic Accounts – APAC leads growth, retention, and overall success for Mindbody’s strategic customers across the Asia-Pacific region. This position oversees mid-market and enterprise sales, account management, and technical account management, managing a portfolio of high-value, multi-location clients throughout APAC. This leader manages teams across these functions, shaping a unified, customer-focused approach for new business, partnerships, solution delivery, and operational excellence. The Director nurtures existing relationships, drives regional acquisition strategies, and champions initiatives that support onboarding, adoption, and long-term client growth in both mid-market and enterprise segments. Key Responsibilities Own revenue, growth, and retention targets for the Strategic Accounts organization in APAC, covering mid-market and enterprise customer segments. Implement consultative, solution-driven sales strategies that connect client goals with Mindbody’s platform capabilities. Deliver proactive value to clients through data analytics, operational improvements, and effective use of technology. Build and maintain senior relationships with C-suite executives and other key decision-makers among strategic customers. Serve as executive sponsor for top clients, supporting customer satisfaction, renewals, and expansion opportunities. Location This role is based in Australia and covers the Asia-Pacific region.

At Playlist, we believe that life’s most enriching experiences occur when individuals engage in activities that promote movement, connection, exploration, and play. We are dedicated to creating the ultimate platform for intentional living, linking users to inspiring opportunities in fitness, wellness, and more. Through renowned brands like Mindbody and ClassPass, Playlist empowers both businesses and individuals, turning aspirations into actions effortlessly. Join us in redefining technology’s role in nurturing authentic, real-world connections.Mindbody provides wellness entrepreneurs with the technological tools they need to build successful businesses and deliver outstanding experiences. Our culture thrives on innovation and curiosity, forging connections between businesses and individuals through advanced solutions. If you are passionate about enhancing wellness through technology, we welcome you to join us.The Customer Success and Implementation team is dedicated to ensuring our customers achieve their desired outcomes and realize the full value of Mindbody products and services. This team fosters robust customer relationships and establishes efficient internal processes to facilitate prompt and precise site configurations, driving successful long-term adoption, value, and growth for our clients. Roles within this organization include onboarding, customer training, and sustained customer engagement, all aimed at driving satisfaction, retention, and account growth. JOB SUMMARY:The Senior Manager of Customer Success & Implementation is the principal leader responsible for post-sales onboarding and success within the APAC region. This individual acts as the primary expert for all region-specific requirements, nuances, and priorities relating to Customer Success and Implementation.This role collaborates closely with regional Sales leadership and broader APAC leadership to ensure appropriate coverage, alignment with strategic priorities, and a seamless customer journey. The Senior Manager supervises the SMB, MM, & SA implementation and customer success teams throughout APAC, driving effective execution of customer onboarding, adoption, retention, and satisfaction while ensuring alignment with global strategies and tailoring approaches to meet regional demands.

Join our dynamic team as the Payroll Implementation GP Country Lead for the APAC region. In this pivotal role, you will spearhead payroll implementation initiatives, ensuring seamless integration and execution across various countries in the Asia-Pacific area.

Job OverviewWe are seeking an enthusiastic and driven Account Executive to join our dynamic team at ApprovalMax. In this role, you will play a crucial part in fostering growth and delivering outstanding support to our small and medium-sized business (SMB) clients throughout the APAC region.If you are ambitious, collaborative, and eager to advance your career—coupled with exceptional communication skills and a genuine desire for growth—ApprovalMax provides a fantastic platform for you to thrive in a supportive, fast-paced environment.About You:You are highly motivated, diligent, and possess a proactive attitude paired with strong perseverance and ambition.You have outstanding verbal and written communication skills, allowing you to convey ideas clearly and build rapport effectively.You are adept at managing the entire sales cycle, focusing on acquiring new business, prospecting, and successfully closing deals.You are passionate about driving significant growth for our offerings in the APAC market and are dedicated to surpassing targets through persistent effort and strategic execution.You will actively create and nurture a robust sales pipeline, manage inbound leads within your territory, and engage in proactive outbound prospecting to generate revenue.Key Responsibilities:Develop and execute a strategic territory plan aimed at achieving and exceeding sales quotas.Initiate contact with potential clients through phone calls, emails, LinkedIn, and video conferencing.Conduct thorough research to identify and engage relevant prospects in various SMB sectors.Independently lead discovery calls, product demonstrations, and all customer interactions.Maintain precise and up-to-date sales forecasting and pipeline data within our CRM system to ensure effective opportunity management and reporting.Drive revenue growth by consistently meeting or surpassing individual and team sales goals.Foster a positive and collaborative workplace culture.Stay updated on industry trends, competitor activities, and the ongoing evolution of ApprovalMax’s products and services.Represent ApprovalMax at industry events (approximately 1-2 times per quarter).Perform additional duties as assigned.

At efm Logistics, we pride ourselves on our dedicated team and our commitment to delivering an unparalleled logistics experience. As the largest 4PL provider in Australia and New Zealand, we don't just ship goods; we create, build, and manage integrated, optimized supply chain solutions tailored to our clients' needs.We are excited to announce a new opportunity for a dynamic and tactical individual to join our team as a Project Manager – Implementation at our Moorabbin office. This role is pivotal in leading the seamless onboarding of efm's new clients through the onboarding and hypercare phases, ensuring each customer enjoys a smooth transition to our logistics solutions.The ideal candidate will gain a comprehensive understanding of customer requirements and provide essential insights that will help us navigate the complexities of the logistics landscape and address challenges effectively.

Dexory is looking for a Field Service Engineer based in Australia to support its advanced robotic systems across the APAC region. This role sits within the Client Operations team and centers on hands-on work with electro-mechanical assemblies. Role overview The Field Service Engineer will receive in-depth, on-site training in the UK. This training covers troubleshooting, servicing, and repairing Dexory's robotic products. After training, the engineer will ensure the ongoing performance and reliability of the robot fleet throughout the APAC region. Key responsibilities Travel frequently to client sites across the APAC region Service, maintain, and repair robotic systems in the field Troubleshoot technical issues on-site Support the operational efficiency of Dexory's robots Training and development Extensive training takes place in the UK, with a focus on developing the technical skills needed for field service work on advanced robotics.

Grafana Labs is looking for a Strategic Cloud Partner Manager to focus on building and deepening cloud partnerships throughout the APAC region. This position is fully remote and open to candidates based in Australia or Singapore. Role overview This role centers on developing and growing relationships with key cloud partners. The Strategic Cloud Partner Manager will work with teams across Grafana Labs to support joint initiatives and drive success in the APAC market. What you will do Create and implement strategic plans to expand cloud partnerships in APAC Collaborate with internal teams to advance partner programs and initiatives Oversee the onboarding process for new cloud partners Engage with stakeholders to enhance Grafana Labs’ cloud offerings and increase market presence Location This is a remote role open to candidates in Australia or Singapore.

We are seeking a passionate and driven Account Manager to join our APAC SMB division, ezyCollect by Sidetrade. In this role, you will be instrumental in driving the commercial growth of our existing client portfolio across the globe.About Sidetrade:Sidetrade is an innovative AI company listed on Euronext Growth, dedicated to transforming how enterprises generate value from their customers through our cutting-edge Order-to-Cash Intelligence platform and our comprehensive Data Lake.With a multicultural team representing 38 nationalities, we foster a culture of innovation, collaboration, and a customer-centric approach. Sidetrade has been recognized as a Gartner® Magic Quadrant™ Leader since 2022.We prioritize passion over perfection, and if you are eager to learn and contribute positively, we would love to hear from you. Be yourself and grow with us!Interested in learning more about Sidetrade? Check out the Sidetrade Inside Out podcast.

Join Caseware, a pioneering Fintech firm from Canada, which has been a leader in the global audit and accounting software industry for over three decades. With more than 500,000 users across 130 countries, and our solutions available in 16 languages, we're on a mission to enhance financial reporting and auditing for professionals worldwide. Although you may not be familiar with us yet, over 36,000 accounting and audit professionals proudly showcase Caseware as a skill on their LinkedIn profiles!As our Account Manager in the APAC region, you will cultivate and strengthen strategic partnerships with C-level executives, particularly within the Government sector. Your role will involve understanding their unique needs and delivering tailored solutions that maximize value. By proactively engaging with our clients, implementing retention strategies, and spearheading growth initiatives, you will ensure the successful adoption of Caseware's innovative cloud solutions.Key Performance Areas include:· New & Additional Business Development (Upselling, Cross-selling, Migration)· Enhancing Customer Retention & Satisfaction· Driving Revenue Growth (Net of CPI)· Account Engagement & CoverageThis is a Full-time permanent position This role is hybrid. The successful candidate will work both from the office and remotely. Our office is located at L4, 365 Little Collins Street, Melbourne, VIC 3000

About the RoleJoin Symplicity as a Regional Marketing Manager focused on propelling growth in the APAC region through innovative field and demand generation marketing strategies.This position is perfect for a self-starter who enjoys working across diverse marketing functions and possesses the maturity to engage with various senior stakeholders. If you are excited about being part of a global team and utilizing the complete marketing toolkit, this role is tailored for you.Your ResponsibilitiesRegional Marketing Strategy & ExecutionCollaborate with the VP of Marketing to create and implement the annual marketing plan for APAC, aligning with regional sales objectives.Manage the regional marketing budget, allocating resources effectively across events, campaigns, digital platforms, and content with a focus on pipeline influence.Work closely with the APAC sales team to identify gaps in the pipeline and develop marketing initiatives to address these gaps.Facilitate deal acceleration through targeted content, competitive positioning, and account-based marketing strategies.Adapt global marketing campaigns into regionally relevant initiatives that resonate with higher education institutions in APAC.Collaborate with the Director of Events to plan and execute Symplicity’s participation in regional conferences, trade shows, and client events, both in-person and virtual.Partner with the global content team to localize marketing materials for APAC audiences.Monitor and report on marketing-sourced pipeline, campaign performance, and ROI to regional and global leadership.

Join Loop Returns as our inaugural Partner Manager in Australia, a dynamic position that empowers you to be the voice and expert of Loop's platform in the APAC region. As part of our Partnerships team, you will cultivate, lead, and strengthen alliances across logistics, technology, and agency partner sectors, all aimed at driving Loop's growth objectives within the Australian market.This essential role directly impacts Loop's global expansion strategy, enabling the development of a network of highly engaged partners capable of integrating and supporting the needs of local merchants and accelerating our go-to-market (GTM) initiatives in Australia.As a fully remote organization, Loop embraces a global remote-first culture. This position is based entirely in Australia, with a strong preference for candidates located in Sydney or Melbourne, who possess extensive knowledge and experience within the Australian e-commerce landscape.

At Gorgias, we envision a future where conversations lead the shopping experience.We are developing a cutting-edge platform featuring a unified AI agent designed to sell, support, and re-engage customers throughout their entire journey. As pioneers in Conversational Commerce, we are at the forefront of transforming the ecommerce landscape.Our mission is to cultivate meaningful relationships between brands and customers, ensuring each interaction is personal, seamless, and intelligent. By leveraging our deep product knowledge alongside state-of-the-art AI, we are redefining the shopping experience to be more human and connected.Our core focus areas include:Quality: We prioritize authentic and on-brand conversations.Experience: We aim for an effortless shopping journey from chat through to checkout.Re-engagement: We foster personal dialogue instead of disruptive marketing.The potential for growth is significant. As AI continues to reshape purchasing behaviors, Gorgias is laying the groundwork for the future of ecommerce, empowering brands with intelligent agents that foster customer understanding.Join us in making Conversational Commerce a reality.About Our Partnerships TeamAt Gorgias, partnerships contribute to over 50% of our revenue, with 75% of our Enterprise revenue derived from this critical area. We are seeking a Senior Partnerships Manager to oversee and expand our relationships with key technology and agency partners, including ISVs, development teams, and digital marketing agencies.This high-impact, externally facing role will involve driving joint revenue initiatives, coordinating sales processes, and transforming partners from basic referral relationships to fully engaged Gorgias service providers.In this role, you will take full ownership of the APAC region, devising your own strategy and given the autonomy to execute alongside your colleagues in the APAC sales and success teams.You’ll be part of a dynamic team that is crucial in extending our market presence, particularly through enterprise-level partnerships with prominent development and digital marketing agencies.

We are seeking an experienced Demand Generation Manager to lead our marketing efforts in the APAC region. In this role, you will develop and execute targeted demand generation strategies to drive customer acquisition and engagement. You will work closely with sales and product teams to create impactful campaigns that resonate with our audience.

Join System Canada Technologies as a Technical Implementation Consultant in Sydney, where you will play a crucial role in implementing innovative technology solutions for our clients. This contract position offers the opportunity to work alongside a talented team focused on delivering exceptional service and value.

efm Logistics, a leading 4PL provider across Australia and New Zealand, designs and manages integrated supply chain solutions for a wide range of clients. The team focuses on creating logistics experiences that set new standards in the industry. Role Overview efm Logistics is hiring a Project Manager - Implementation for the Pyrmont, NSW office. This position supports the company’s ongoing growth and plays a key part in welcoming new clients to efm’s platform. What You Will Do Lead the implementation process for new clients, from onboarding through the hypercare phase. Work closely with internal teams to ensure a smooth and effective transition to efm’s solutions. Understand each client’s unique requirements and deliver tailored strategies that address logistics challenges. Identify issues quickly and provide solutions that support client success during critical early stages. What We Look For Strong project management skills, with attention to detail and a strategic mindset. Experience collaborating across teams in a logistics or supply chain environment. Ability to understand and respond to complex customer needs. Proactive approach to problem-solving and client support. This role is based in Pyrmont, New South Wales.