Technical Implementation Analyst

M9 Solutions is committed to delivering exceptional IT services and solutions to the Federal Government. We mobilize the right talent, skills, clearance levels, and cutting-edge technologies to help organizations achieve enhanced performance and sustainable transformation. With a proven track record of providing quality IT services to over 30 Federal Agencies and numerous commercial clients across the country, M9 Solutions excels in areas such as digital transformation, software development, cloud migration, cybersecurity, data analytics, and comprehensive IT talent solutions.We are currently looking for a Platform Implementation Analyst to join our team remotely, supporting a government contract for a client based in Washington, DC. An active TS/SCI clearance is a prerequisite for this role.Key ResponsibilitiesProvide desk-side and small group training for analysts and operators on client-specific data and analytical tools.Conduct structured training sessions, both in-person and virtually, using scenario-based exercises to enhance learning.Collaborate with end users to observe and document real-world workflows, transforming insights into effective platform usage patterns, dashboards, and applications.Establish proactive relationships with users, identifying gaps in current use cases and proposing innovative methods to utilize the platform for operations and intelligence.Create initial dashboards, searches, and analytical products while coaching users on how to formulate their own queries, objects, and workflows within the platform.Deliver virtual or onsite support during implementation, triaging user requests during rollouts, and working with engineering teams to address configuration and platform issues.Collect and communicate detailed user feedback, challenges, and suggestions for enhancements to product and engineering teams.Provide regular updates to stakeholders regarding user adoption rates, developing use cases, and opportunities to expand the platform's impact.

As an Implementation Analyst at OpenGov, you will play a pivotal role in ensuring successful deployment of our innovative software solutions. Your key responsibilities will include collaborating with clients to understand their requirements, configuring software to meet those needs, and providing training and support for end users. You will work closely with cross-functional teams to streamline processes and enhance customer satisfaction.

Role overview August Health seeks an Implementation Analyst based in the United States to support the deployment of health technology solutions. The main focus is to ensure each implementation proceeds smoothly and addresses the needs of both internal teams and external clients. What you will do Coordinate project activities with cross-functional teams and look for ways to streamline processes. Collect and document requirements to support effective solution delivery. Assess project needs and suggest improvements to enhance the user experience. Maintain clear communication among stakeholders throughout each stage of implementation. Requirements Strong analytical and problem-solving skills Experience working with multiple teams Clear and effective communication abilities Skilled at managing several priorities within a project environment

About the Role Join iCapital Network as an Associate on our Implementation Specialists team, where you will play a vital role in facilitating platform integrations for both new and existing enterprise clients. Your support will be pivotal in enhancing the ongoing platform experience for our current clients. Key Responsibilities Assist in managing all facets of integrations for wealth managers and asset management clients, which includes project management, client discovery, business process design, data integrations, platform setup, testing, and deployment. Oversee program management tasks by creating comprehensive project plans, identifying risks, and ensuring accountability among stakeholders. Implement client specifications through white-label setups and platform configurations. Enhance the platform experience for existing strategic clients to maximize their engagement. Develop a deep understanding of client businesses and their integration with the iCapital platform. Collaborate with Product Managers to identify product gaps and opportunities, assess potential solutions, and implement new features. Proactively drive operational efficiencies and improvements to the platform. Work with Operations and Product Management teams to resolve platform issues effectively. Document and refine procedures, processes, and workflows, aiding in the creation of client-facing materials. Partner with Product Managers, Relationship Managers, and Operations teams to meet our clients' needs.

At Commure, we are driven by a mission to revolutionize healthcare by simplifying the experience for both providers and patients. Our innovative suite of AI-powered solutions includes ambient AI clinical documentation, provider copilots, autonomous coding, and revenue cycle management, all crafted to empower healthcare professionals to focus on what truly matters: delivering exceptional care.As a pivotal player in a $4.5 trillion industry, with over $500 billion allocated to administrative costs annually, Commure is at the forefront of this transformation. Our technology supports more than 500,000 clinicians across numerous care sites nationwide, facilitating over $10 billion in transactions and enabling over 100 million patient interactions. With an ambitious roadmap ahead, including new product launches and market expansions, we aim to evolve from a pioneering innovator to the industry standard in healthcare technology.Commure has received recognition as one of Fortune’s Future 50 for 2025 and is backed by leading investors such as General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, and Greenoaks Capital. With over 300% growth year-over-year for the past two years, we are just getting started. Join us in defining the future of healthcare through AI-driven innovation.About the RoleAs an Implementation Analyst at Commure, you will be integral to our operations team, focusing on Revenue Cycle Management. Your role will involve collaborating across various departments—Product, Engineering, Operations, Sales, and Account Management—to define and refine essential business processes. You will own the execution of projects from inception to launch, ensuring that our clients experience seamless operations and that key business metrics are achieved. This high-visibility role offers significant autonomy and the opportunity to tackle emerging business challenges, leading to rapid career growth.What You'll DoOversee the timely and efficient execution of internal operations projects, from initiation to successful launch.Collaborate effectively with key stakeholders across the organization, including Product, Engineering, and Account Management, to drive project success.

Join our dynamic team at dev2 as an Implementation-Conversion Analyst II. In this pivotal role, you will be responsible for analyzing and enhancing our conversion processes to optimize client implementations. Your insights will drive efficiency, improve user experience, and ultimately contribute to the success of our clients.

We are seeking a skilled Business Analyst with proven experience in implementing systems and processes in the Congo region. The ideal candidate will work collaboratively with cross-functional teams to analyze business needs, develop strategies, and ensure successful project delivery. This role requires a strong analytical mindset and a passion for driving business improvements.

Join Callan's Implementation Solutions Group as a Senior Analyst, where you will play a pivotal role in enhancing our consulting services. Your responsibilities will encompass conducting thorough due diligence for trust and custody services, executing comprehensive service and fee benchmarking studies, offering transition management support, and delving into the research of digital assets. The Implementation Solutions Group is dedicated to delivering top-tier consulting services for both retainer and non-retainer clients on a project basis. Our mission is to help clients achieve Operational Alpha—maximizing efficiencies through improved investment structures, streamlined operational processes, and cost savings. This initiative is a cornerstone of Callan’s “Total Consulting” approach, which integrates Operational Alpha with Performance Alpha. The latter focuses on the expert application of Callan's capabilities in areas such as asset allocation, policy guidelines, manager structure, performance measurement, and global manager research. We seek a candidate with a strong desire to learn about the custody and asset servicing industry, securities lending, capital markets, transition management, and the fast-evolving digital research landscape. As you grow in this role, you will be entrusted with greater responsibilities, eventually managing projects in collaboration with fellow team members. Important Note: This position is primarily based at our San Francisco headquarters (preferred), or alternatively at one of our regional offices, with a hybrid work schedule of 2-3 days per week in-office, allowing flexibility for client meetings or in-person engagements. Candidates based out of a regional office should be prepared to travel to San Francisco periodically for essential training. What Sets This Role Apart?At Callan, we believe that a diverse array of perspectives and experiences strengthens our organization and culture. You will collaborate with various teams across the company, engaging with some of the most prestigious and complex clients nationwide to help them reach their investment objectives. While an appreciation for Callan’s unique collaborative culture is essential, demonstrating success in the desired skill sets is more critical than the number of years of experience.

Join Syska Hennessy Group, a global leader in consulting, engineering, and commissioning services, specializing in the design and implementation of advanced, mission-critical buildings with a focus on sustainability and high-performance mechanical and electrical systems. We are currently on the lookout for a dedicated and motivated Platform & Integration Analyst to become part of our dynamic team in New York, NY.The successful candidate will play a pivotal role in analyzing, configuring, integrating, and continuously optimizing our core business platforms. This position offers a unique blend of platform ownership, system analysis, and business process enablement, alongside integration support.Key Responsibilities:Act as the platform analyst/product owner for one or more enterprise systems.Collaborate with business stakeholders to gather and document requirements, analyze current-state versus future-state processes, and recommend improvements.Configure and maintain platform features, including workflows, automation, validation rules, data models, permissions, and system defaults.Maintain thorough documentation of platform processes, integration diagrams, data mappings, and operational runbooks.Ensure the platform is stable, well-configured, and aligned with evolving business needs.Support or build integrations using Mulesoft, encompassing System, Process, and Experience APIs.Implement and maintain low-to-medium complexity flows, basic DataWeave transformations, and error handling/logging patterns.Develop or refine API specifications (RAML/OAS) and contribute to API-led connectivity design.Serve as a technical liaison between platform owners, business users, and integration developers and consultants.Assist with integration troubleshooting, performance monitoring, environment management, and deployment coordination.Identify opportunities to reduce manual work, enhance data quality, and streamline end-to-end business processes.Contribute to automation initiatives, including workflow enhancements.

SeatGeek is looking for an Implementation Consultant to join the team in New York, NY. The main focus of this position is to guide clients through the setup and rollout of SeatGeek’s ticketing platform. This involves working closely with clients to understand their unique requirements, delivering training, and supporting a smooth transition to SeatGeek’s services. Key responsibilities Work directly with clients to learn about their goals and technical needs Lead the implementation process for SeatGeek’s ticketing platform Deliver training sessions and respond to client questions Support clients throughout the transition to ensure successful adoption of the platform Location This role is based in New York, New York.

Join our dynamic team as a Senior ERP Analyst specializing in PLM implementations. You will be responsible for administering Agile 9.3.3 applications, configuring Agile PC (Product Collaboration) and Agile PPM (Product Portfolio Management), and leveraging your strong business process knowledge in workflow and project management.Key Responsibilities:- Administer and optimize Agile applications including class/sub-class administration, workflows, and security settings.- Collaborate with cross-functional teams to enhance business processes and ensure successful project implementations.

About AiwynAiwyn is revolutionizing the operational framework for accounting firms by automating the intricate workflows between client engagement and payment collection. Our innovative platform encompasses Payments, Engagements, and Practice Management, and is currently being implemented in some of the most esteemed accounting firms across the nation, including those in the Big 4 and Top 25 rankings.As we rapidly expand, maintaining operational clarity is essential to prevent chaos amidst our growth.About the RoleThe Implementation Operations Analyst plays a crucial role in ensuring that the VP of Implementation is always informed about the organization's actual status—not through mere status updates, but through insightful data analysis.This position is responsible for managing the reporting framework for the entire Implementation department. This involves aggregating data from ClickUp, HubSpot, Pendo, and Notion to create a clear weekly overview, identifying key themes and patterns proactively. The VP of Implementation relies entirely on this individual for reporting and operational insights derived from the organization.It is important to note that this is not a BI engineering role; instead, it focuses on analytical operations. The data already exists—the role's responsibility is to interpret it, highlight its significance, and communicate it effectively. The ideal candidate will analyze a dashboard and instinctively ask "why" and "so what," then seek out the answers.What You'll OwnPortfolio Reporting & Monitoring: Maintain a comprehensive weekly view of the implementation portfolio that includes RAG status, cycle time by product line, projected go-live dates, and Information Systems (IS) capacity utilization. Develop and manage ClickUp dashboards, list views, and custom fields to ensure real-time visibility into portfolio health, guaranteeing that the data remains accurate, current, and reliable.Theme Identification & Analysis: Consolidate data from ClickUp, HubSpot, and Pendo into a regular thematic brief for the VP of Implementation, providing a narrative rather than a mere data dump. What insights does the data reveal? Where are implementations experiencing delays? Which product lines are underperforming? Which customer segments are at the highest risk? Identify anomalies before they escalate into issues, such as deals falling behind schedule, handoffs lacking necessary information, or go-lives at risk of delays.Leadership & Board Readout Support: Manage the data compilation for QFE slides, L10 scorecards, and board-level implementation metrics, ensuring every figure is accurate, consistent, and contextualized appropriately. Create and maintain a single source of truth for implementation KPIs, including cycle time by product line, on-time go-live rate, IS capacity and utilization, NPS at go-live and CS handoff, time-to-first-value, and sales-to-kickoff lag.

About UsAt BriteCore, we are a pioneering company dedicated to empowering Property & Casualty (P&C) insurers. Our mission is to facilitate business growth and streamline operations through our innovative cloud-native technology.Our all-in-one software platform is critical for our carrier customers, allowing them to manage policies, billing, and claims efficiently while providing real-time analytics and digital portals for both agents and policyholders. Unlike others who depend on outdated systems, BriteCore is at the forefront of the transition to modern cloud technology. Our commitment to continuous improvement ensures we deliver new features and enhancements with a core insurance platform that is flexible and scalable—designed to adapt to the changing needs of insurers.We foster an inclusive and collaborative atmosphere, where team members are encouraged to share insights, challenge norms, and develop both personally and professionally. Our geographically distributed team shares a common passion for revolutionizing the insurance sector and providing outstanding service.Join BriteCore and contribute to shaping the future of insurance technology. Collaborate with talented professionals and make a significant impact. If you're ready to innovate and create something exceptional, let's work together to build the future of insurance software.

Join our dynamic team as a Costpoint Implementation Support Analyst in the field of Information Technology. In this role, you will provide essential support during the implementation of Costpoint solutions, ensuring that clients receive top-notch service and support throughout the process.

OpenGov delivers AI and ERP solutions tailored for local and state governments throughout the United States. Over 2,000 public sector organizations use the OpenGov Public Service Platform to manage enterprise asset management, procurement, contract management, accounting, budgeting, billing, revenue management, permitting, licensing, transparency, and open data. These integrated tools help agencies improve efficiency and build public trust. Learn more about OpenGov’s mission to support government accountability at OpenGov.com. Role overview The Implementation Analyst position focuses on delivering successful Government App Builder (GAB) implementations. This low-code/no-code platform allows state and local governments to create and manage solutions for grants management, disaster preparedness, capital planning, and project management. Implementation Analysts work with Implementation Consultants, Project Managers, and customers to configure, script, and design solutions, always under the guidance of technical leads. The goal is to ensure scalable, high-quality implementations that address customer needs. What you will do Configure workflows, forms, and system logic within the GAB platform to implement customer solutions. Translate business requirements into functional configurations, scripts, and system designs. Set up, validate, and transform data to ensure accuracy and usability. Support the development and maintenance of integrations, such as APIs and data connections. Participate in daily sessions with internal teams to review progress, collect feedback, and make quick iterations. Ensure that all deliverables meet quality assurance criteria and acceptance standards.

About Us:Spreedly is recognized as the premier Open Payments Platform globally. Established in 2007 and headquartered in Durham, NC, we provide mid-market and enterprise businesses with the essential infrastructure to connect seamlessly with any payment gateway, processor, or fraud detection tool via a single API. Our vendor-agnostic platform ensures that customers are never tied to one provider, and they can easily adapt their payment systems to incorporate new capabilities without extensive redevelopment.The primary challenge we address is significant: global merchants deal with a fragmented payments landscape, where entering new markets or integrating new payment methods and fraud tools often demands separate, labor-intensive integrations. Spreedly simplifies this process, empowering businesses to route transactions intelligently, safeguard cardholder data, prevent fraud, and broaden their market reach without incurring heavy engineering costs.Product Offering:Spreedly’s open payments platform enhances payment performance through robust connectivity. Our key offerings include:Connect: A unified API that interfaces with hundreds of payment gateways, processors, and alternative payment methods globally, encompassing digital wallets. Merchants can engage with the global payments ecosystem through a single connection.Vault: A PCI-compliant secure storage solution for payment methods, allowing merchants to store card data once and utilize it across multiple payment services, minimizing PCI scope and enhancing data protection.Optimize: A workflow-driven routing and retry mechanism that directs each transaction to the optimal gateway in real-time. On average, 7.9% of failed transactions are successfully completed upon retrying through a secondary gateway, enabling merchants to recover lost revenue and boost authorization rates.Protect: A versatile fraud and authentication framework that integrates advanced fraud prevention tools and 3DS. With the recent acquisition of Dodgeball in September 2025, our fraud orchestration and payment optimization now coexist within a single platform.Resolve: A centralized management and reporting system that diminishes operational silos, enhances security, and improves billing oversight across a merchant’s payment operations.What It's Like to Work Here:We refer to our team members as “Spreedlings”: a diverse, forward-thinking group unified by the belief that a more open payments ecosystem benefits all stakeholders. Our company culture is built on transparency, courageous collaboration, and self-driven leadership. We prioritize simplicity in both our products and processes, approaching challenges with genuine curiosity.

About UsAt Fieldguide, we are pioneering a new era of trust in global commerce and capital markets by automating and simplifying the processes for assurance and audit professionals, particularly in the domains of cybersecurity, privacy, and financial auditing. Our mission is straightforward: we develop innovative software for those who establish trust between businesses.Headquartered in San Francisco, CA, we embrace a remote-first culture, empowering our team members to excel from any location across the United States. We are proud to be backed by esteemed investors such as Growth Equity at Goldman Sachs Alternatives, Bessemer Venture Partners, 8VC, Floodgate, Y Combinator, DNX Ventures, Global Founders Capital, Justin Kan, Elad Gil, among others.Diversity is at the core of our values — we believe that various backgrounds and experiences contribute to building the future of audit and advisory. Our inclusive, driven, humble, and supportive team is intentional about creating a culture that fosters collective growth. As an early-stage startup team member, you will have the chance to shape the future of business trust, making the lives of audit practitioners easier by consolidating up to 50% of their workload and enhancing their work-life balance. If you resonate with our values and are passionate about cultivating a fantastic culture and product, we welcome you to join Fieldguide.About the Role:As an Implementation Analyst at Fieldguide, you will play a pivotal role within our go-to-market team, collaborating closely with Implementation Consultants and the broader Go-To-Market organization to facilitate successful customer adoption of our platform.Reporting to the Senior Manager of Implementation, you will be hands-on in onboarding customers to Fieldguide — configuring their environments, migrating data, and ensuring every detail is meticulously addressed so that customers can quickly derive value from our solutions. You will leverage Agentic-powered tools that are revolutionizing how audit and advisory firms function, providing you with direct insight into the future of this industry.This early-career role is designed to serve as a springboard into implementation consulting. As you develop deeper product knowledge and foster client relationships, you will transition into an Implementation Consultant position with greater responsibility for the complete customer journey.What You’ll Do:Set customers up for success. Configure customer environments, including engagement templates, user roles, and permissions, to ensure a seamless day-one experience...

Join Esri as a Senior Digital/Web Platform Business Analyst, where you will play a crucial role in analyzing and optimizing our digital platforms. Collaborate with cross-functional teams to enhance user experiences and drive business success through data-driven insights.

Join our dynamic AI Platforms team at Platacard, where we develop and enhance the foundational infrastructure that powers intelligent features across our products. Our work encompasses chat interfaces, AI agents, voice technologies, retrieval-augmented generation (RAG) pipelines, co-pilots, and various platform components. We utilize cutting-edge models and frameworks to ensure that our product teams have the reliable, safe, and cost-effective building blocks they need. Key Responsibilities: Gather and analyze requirements for AI platform components such as chat, agents, voice, and RAG, translating them into clear specifications and overseeing the delivery process from start to finish. Facilitate effective communication among LLM Engineers, Backend, Product, and Operations teams to ensure alignment on project scope, associated risks, and timelines. Diagnose root causes of issues within AI pipelines, including data quality, latency, cost, and user experience, and coordinate cross-functional solutions. Guide the implementation of features and platform components across various teams and products. Establish and monitor key performance indicators (KPIs) to measure success. What Makes You an Ideal Candidate: Practical experience in AI—demonstrated ability to build or prototype AI solutions through coding, low-code tools, or custom integrations, with a solid understanding of current AI technologies. Capability to set clear deliverables for engineering teams and a grasp of how services, data pipelines, and model lifecycles are structured. Experience collaborating across teams including Product, Data Science/Machine Learning, Backend, Quality Assurance, and Compliance/Security. Strong analytical skills and systems thinking, comfortable working with metrics and data. Proficient in English (B2 level or higher) for effective communication in a diverse international team. Bonus Skills: Hands-on experience with Business Intelligence tools (e.g., Superset, Tableau) and basic knowledge of SQL, Python, or Notebooks for data analysis. Familiarity with APIs and streaming technologies (e.g., REST/gRPC, Kafka) as well as understanding feature stores and model management.