Technical Enablement Engineer at Semperis | Austin

Join bcforward3 as a Technical Writer, where you will play a crucial role in creating clear and concise documentation for our innovative products. You will collaborate with cross-functional teams to gather information and translate complex concepts into user-friendly content.

Since 2012, Giving Home Health Care has been at the forefront of supporting individuals affected by health conditions stemming from their work in nuclear facilities for the Department of Energy. We specialize in personalized, in-home care, ensuring that those who have dedicated their careers to these crucial roles receive the assistance they need. As a rapidly growing, leading provider, we proudly serve patients across multiple states, including Arizona, Colorado, Kentucky, Missouri, Nevada, New Mexico, Tennessee, Texas, and Utah.We are in search of a compassionate Medical Technical Writer who prioritizes patient welfare and thrives in a mission-driven, collaborative environment. Join our team today and contribute to the remarkable care we provide to those who need it most. POSITION OVERVIEWThe Medical Technical Writer plays a critical role in crafting precise and comprehensive medical narratives, including Letters of Medical Necessity (LMNs), which guide patients. This position is pivotal in upholding organizational excellence, fostering patient confidence, and aligning expectations with realistic outcomes. The Technical Writer is instrumental in facilitating successful claim approvals, Home Health Care (HHC) authorizations, patient engagement, and nurturing strong stakeholder relationships. Success in this role is defined by a steadfast commitment to patient advocacy and achieving quality outcomes.KEY RESPONSIBILITIESCompose clear, concise LMNs and other medical documentation to support claims while effectively communicating with patients, healthcare professionals, and various stakeholders.Handle a substantial volume of claims, averaging around 50 letters per month.Examine patient records to identify additional health concerns and document these in LMNs, aimed at maximizing claim approvals and benefits.Enhance patient satisfaction and engagement through timely, accurate, and professional communication.Collaborate with care teams and stakeholders to ensure all documentation, including LMNs, reflects clinical accuracy and aligns with patient care plans.Utilize technical writing and analytical skills to support prompt and successful claim approvals.Advocate for patients by ensuring LMNs and supporting documentation accurately reflect all approved conditions, thereby securing maximum allowable hours and benefits based on medical necessity.

Join our dynamic team at 360 IT Professionals as a Technical Writer, where you will play a crucial role in creating clear and engaging documentation for our innovative projects. You will collaborate closely with engineers and product managers to produce user manuals, technical specifications, and other documentation that enhances user experience and product understanding.

We are looking for a skilled Technical Writer specializing in composites to join our dynamic team at Saronic. The ideal candidate will possess a deep understanding of composite materials and a knack for translating complex technical information into clear, concise documentation. You will play an essential role in developing manuals, specifications, and instructional guides that enhance our product offerings.

Join Saronic, a leader in the manufacturing sector, as a Technical Writer. In this pivotal role, you will be responsible for creating and maintaining comprehensive documentation, including user manuals, installation guides, and process documentation. Your expertise will ensure clarity and precision in our technical communications, supporting our commitment to excellence in manufacturing.

Company Overview Allen Control Systems (ACS) is an innovative defense startup established by two former Navy electrical engineers with extensive experience in robotics and software development. We are pioneering the creation of a compact, autonomous gun turret that utilizes advanced computer vision and control technologies to accurately target and eliminate small drones and loitering munitions. Our commitment to overcoming formidable technical challenges fosters an exhilarating and fast-paced environment for seasoned professionals. With a strong engineering-first ethos, ACS prioritizes technical excellence and groundbreaking innovation. Supported by our founders' successful exits from two previous ventures acquired for a total of $180 million in 2022, we are dedicated to ensuring that the transformative technologies we develop create a meaningful impact in the real world. Position Overview: We are looking for a skilled Technical Writer to craft, organize, and sustain thorough technical documentation for ACS's autonomous counter-drone system. This role necessitates a robust ability to translate intricate engineering concepts related to robotics, computer vision, and embedded control systems into clear, accurate, and compliant publications that cater to operators, field personnel, and government clients. What You’ll Do: Collaborate closely with ACS engineers and founders to collect and document technical details about the autonomous turret platform, including computer vision systems, control systems, robotics hardware, and embedded software. Create and maintain operator manuals, user guides, system integration documents, maintenance procedures, and safety documentation for ACS's counter-drone technology. Develop technical deliverables aimed at government clients that adhere to relevant DoD and MIL-SPEC standards (e.g., MIL-STD-40051, S1000D, or related Technical Orders). Work alongside mechanical and electrical engineers to document hardware assembly, wiring, and maintenance procedures for the autonomous turret platform. Assist with proposal activities and contract deliverables by generating technical narratives, Statements of Work (SOWs), and program documentation for government customers. Oversee document version control and ensure consistency across all publication formats as the ACS product evolves rapidly. Prepare and submit documentation deliverables to government agencies and program offices, ensuring compliance with contractual obligations and review timelines.

Location: Austin (Domain), TX (In-office 4x per week)About UsKizen’s innovative platform, powered by AI Agents and True Context Technology (TCT), enables millions of essential operations for top-tier organizations across regulated sectors like insurance, healthcare, and financial services.Our platform streamlines critical workflows — from assisting insurance agents with contracting and commissions, to empowering healthcare providers to enhance patient care, to automating document classification and data extraction for financial institutions.With Kizen, developers can craft new enterprise applications and impactful AI agents, while business users can effortlessly customize dashboards and agents using natural language, low-code, or traditional coding — all within the same platform.What once required months or years can now be accomplished in just days. Kizen combines robust pre-built agents and use cases with an enterprise-level platform for automation and data connectivity, all designed on an AI-first architecture that is simple to implement, expand, and trust.Join us in resolving substantial operational challenges and aiding some of the most intricate organizations in the world to operate faster, smarter, and more humanely.Become a part of our journey to revolutionize how industries function — one workflow, one agent, and one successful customer story at a time.About the RoleKizen is on the lookout for a seasoned Senior Technical Writer to develop top-notch developer and API documentation for our sophisticated SaaS platform. This individual contributor role emphasizes execution and hands-on involvement.You will collaborate closely with Product Owners, Engineers, and Solution Architects to convert complex technical ideas into clear, user-friendly documentation that enhances the developer experience.This position is perfect for a writer who flourishes in highly technical settings, comprehends developer workflows, and takes pride in crafting precise and well-structured documentation.

Join BCforward as a Creative Content Writer in Austin, Texas! We are on the lookout for a passionate and skilled writer to craft engaging content that resonates with our audience. You will be responsible for producing high-quality written materials that align with our brand's voice and objectives.

Join BCforward as a Creative Writer in Austin, Texas! We are looking for a talented individual with a passion for storytelling and a knack for producing engaging content across various platforms. As a Creative Writer, you will have the opportunity to shape our brand's voice and contribute to innovative projects that resonate with our audience.In this role, you will collaborate with cross-functional teams to develop compelling narratives, write clear and impactful copy, and enhance our marketing efforts. If you are a driven and imaginative writer seeking to make a significant impact, we would love to hear from you!

Role Overview Lightspeed Systems is hiring a Customer Technical Support Specialist in Austin, Texas. This role centers on helping clients resolve technical issues and understand product features. The position supports customers directly, aiming to create a smooth and positive experience with every interaction. What You Will Do Troubleshoot technical problems for clients Share clear, accurate product information Work to ensure each customer receives prompt and effective support What We Look For Interest in technology and problem-solving Commitment to helping customers succeed Strong communication skills

Join the dynamic team at Catalate as a B2B Technical Support Specialist, where you will play a pivotal role in delivering exceptional customer support to our business partners. You will be responsible for troubleshooting technical issues, providing solutions, and ensuring a seamless user experience with our products.

Join Contentful as a Senior Technical Enablement Architect, where you will play a vital role in empowering our clients to leverage our content management system effectively. You will collaborate with cross-functional teams to design, implement, and optimize technical solutions that enhance user experience and drive customer success.

LightEdge Solutions is seeking a Technical Trainer based in Austin, Texas. This position focuses on strengthening the technical abilities of team members by designing and leading training programs centered on the company's technology solutions. Role overview The Technical Trainer develops and delivers training sessions to help employees understand and use internal tools and systems. Collaboration with different departments is key to identifying specific learning needs and creating customized training materials. What you will do Design and implement technical training programs for staff at various skill levels Deliver engaging training sessions that cover the company's technology solutions Work with teams across the organization to assess and address training requirements Create content tailored to the needs of different departments Impact This role ensures employees are confident and capable in using the tools and systems that support LightEdge Solutions' operations and growth.

Join Braze as a Technical Architect and be at the forefront of our technology initiatives. In this role, you will drive the design and implementation of complex architectures, ensuring high availability and scalability of our services. Collaborate with cross-functional teams to deliver innovative solutions that enhance our customer experience and meet business requirements.

Join our dynamic team at 360itprofessionals1 as a Technical Metadata Analyst. In this pivotal role, you will be responsible for managing and optimizing metadata processes, ensuring the integrity and accuracy of technical data across various platforms. Your expertise will play a crucial role in enhancing data usability and supporting our clients' needs.

Join our dynamic team at Mindlance as a Technical Resume Screener. In this role, you will be pivotal in evaluating and screening technical resumes to identify top talent who align with our clients' needs. Your keen eye for detail and understanding of technical skill sets will ensure that only the most qualified candidates move forward in the hiring process.

As a Technical Service Delivery Manager (SDM) at Mirantis, you will be a pivotal figure in our customer success journey, combining technical acumen with relationship management to deliver exceptional support and operational alignment. This hybrid role integrates the expertise of a Level 2 Support Engineer, the relational finesse of a Customer Success Manager, and the ownership mentality of a Technical Lead, overseeing the entire Mirantis platform stack for our enterprise clients. As the primary operational and technical steward for designated accounts, you will adeptly manage escalations, optimize platform operations, and ensure that customers derive maximum value from Mirantis technologies, including Mirantis Kubernetes Engine (MKE), Mirantis Container Runtime (MCR), k0rdent, Lens, and OpenStack.Key Responsibilities:Technical Ownership & Support LeadershipAct as the leading technical authority for customer environments, focusing on Kubernetes, OpenStack, Linux, networking, storage, and security.Provide advanced L2-level troubleshooting and technical insights across compute, control plane, networking, and storage layers.Diagnose intricate failures across OpenStack and Kubernetes components.Guide clients through upgrades, lifecycle management, capacity planning, and architectural best practices.Excellence in Support DeliveryEnsure customer issues are resolved swiftly within defined SLAs to minimize business disruption.Maintain a customer satisfaction score (CSAT) exceeding 95% across assigned accounts.Conduct proactive platform reviews and implement root cause analysis for recurring issues.Escalation ManagementLead critical P1/P0 escalations, war rooms, and cross-functional incident response teams.Communicate clear and timely updates to customers and internal stakeholders throughout the incident resolution process.Mitigate repeat incidents through structured root cause analysis and strategic improvements.Account Health & AdoptionConduct regular platform health evaluations and risk assessments.Drive modernization initiatives and promote the adoption of MKE, MCR, k0rdent, and other Mirantis technologies.Collaborate closely with Customer Success Managers on retention, renewals, and expansion opportunities.

About SwapAt Swap, we are pioneering the future of commerce through our innovative AI-driven platform. We connect backend operations seamlessly with a cutting-edge storefront experience, empowering brands to sell products globally.Our platform is designed for brands that aspire to sell anything, anywhere. Swap centralizes global operations, streamlines intelligent workflows, and enables margin-enhancing decisions through real-time data insights. Our comprehensive suite of products includes features for cross-border sales, tax compliance, returns management, demand forecasting, and our state-of-the-art agentic storefront, providing merchants with complete transparency and the confidence to take action.We are cultivating a company culture that emphasizes clarity, creativity, and shared responsibility as we reshape the landscape of global commerce.About the RoleWe are looking for a dependable, organized, and technically adept Technical Support Specialist who thrives on problem-solving and delivering exceptional customer experiences. In this role, you will address technical inquiries from merchants, diagnose platform issues, and ensure timely and precise resolutions.This position fuses customer support with technical investigation: you will be part troubleshooter, part educator, and part liaison between merchants and our product and engineering teams. You will engage with various workflows, from analyzing API logs to assisting merchants with customs documentation, and play a vital role in enhancing our support function as we expand.Collaboration with our Customer Experience, Product, and Engineering teams will be crucial to keeping merchants on track and continuously improving our support processes.

At TTEC Digital, we empower organizations by ensuring their employees feel appreciated and fully supported, as we believe that exceptional customer experiences begin with a satisfied workforce. Our mission is to create an environment where employees can excel.TTEC Digital is actively looking for a ServiceNow Technical Consultant to enhance our expanding ServiceNow practice. The ideal candidate will possess in-depth knowledge of the Field Service Management (FSM) module. To qualify for this position, you must be a U.S. citizen and willing to undergo a Public Trust background check.This is a 100% remote opportunity.As a ServiceNow Technical Consultant, your primary responsibilities will include the design, implementation, and ongoing support of ServiceNow solutions tailored to meet our clients' diverse business requirements. You will collaborate closely with clients to comprehend their needs, provide expert technical advice, and ensure the effective integration and optimization of ServiceNow applications.