Technical Customer Success Manager

Company OverviewID.me is an innovative digital identity wallet designed to simplify how individuals securely verify their identity online. By allowing consumers to authenticate their identity once, ID.me facilitates seamless logins across various websites, eliminating the need for multiple logins and verifications. Over 152 million users benefit from a streamlined login and identity verification experience at more than 20 federal agencies, 45 state government entities, and over 70 healthcare organizations. Additionally, more than 600 consumer brands leverage ID.me to authenticate communities and user segments, fostering genuine relationships and honoring service. Our technology complies with federal consumer authentication standards as set by the Commerce Department and is recognized as a NIST 800-63-3 IAL2/AAL2 credential service provider by the Kantara Initiative. ID.me is dedicated to the mission of 'No Identity Left Behind,' ensuring everyone has access to a secure digital identity. For more information, visit https://network.id.me/.Role OverviewID.me is looking for a highly skilled Technical Program Manager – Security Assurance to act as the operational backbone of our external compliance initiatives. You will co-manage the complete lifecycle of controls, policies, and program-specific documentation for frameworks such as FedRAMP, ISO 27001, and SOC 2, while also contributing to our Kantara accreditation efforts.In this role, you will independently drive cross-functional alignment, prioritizing outcomes over tasks. A distinctive requirement is a high level of proficiency with AI tools; our team employs specially designed AI agents for evidence validation, control assessment, and findings management. Fluency in AI-assisted workflows is a necessity.This position requires full-time, in-office attendance at our Mountain View, CA or McLean, VA locations.

Company OverviewID.me is a cutting-edge digital identity wallet designed to simplify and secure online identity verification for individuals. With ID.me, users can authenticate their identity just once and seamlessly log in across various websites without needing to create multiple logins or re-verify their identity. Over 152 million users benefit from an efficient login and identity verification process through ID.me, collaborating with 20 federal agencies, 45 state government entities, and over 70 healthcare organizations. More than 600 consumer brands leverage ID.me to verify communities and user segments, fostering authentic relationships and honoring services. Our technology adheres to the federal standards for consumer authentication as outlined by the Commerce Department and has received approval as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. At ID.me, we are dedicated to ensuring that no identity is left behind, making secure digital identity accessible to everyone. For further details, please visit https://network.id.me/.Role OverviewJoin ID.me as a GRC Engineer, where you will play a pivotal role in designing, building, and operating AI agents that automate the compliance lifecycle across various standards, including FedRAMP, ISO 27001, SOC 2, and Kantara accreditation programs.This position is tailored for a technologist passionate about leveraging automation and AI to address challenges in the GRC domain. You will write code and develop tools to enhance GRC capabilities while minimizing compliance burdens. You will take ownership of engineering AI functionalities and have the expertise necessary to tackle compliance challenges as needed.Your primary initial focus will be on automating evidence collection. You will create programmatic solutions to extract evidence from source systems, integrate it into evaluation agents, and facilitate continuous monitoring, thereby replacing traditional annual audits with ongoing automated assurance.This position is based in our Mountain View, CA, or McLean, VA offices and requires full-time in-office attendance.

Join the team at Core One, where our mission is to lead in providing innovative analytical, operational, and technical solutions to the nation’s most intricate national security challenges. At Core One, we prioritize our people, striving to recruit, nurture, and retain top-tier talent. We offer a competitive compensation package that distinguishes us in the industry. Our dynamic and team-focused atmosphere encourages exceptional performance and continuous growth!Position: Contract Program ManagerClearance Required: Active TS/SCI with PolygraphPosition SummaryWe are seeking a Contract Program Manager to spearhead a cross-functional team dedicated to developing and delivering a user-friendly web-based internal tool for non-technical end users. The ideal candidate will be a visionary leader capable of efficiently bridging the gap between technical teams, sponsor stakeholders, and compliance mandates. You will oversee program execution during the tool's creation and lead the team post-deployment for maintenance, updates, and enhancements to ensure ongoing compliance and usability.Key ResponsibilitiesOversee all aspects of program execution, ensuring objectives and performance standards align with sponsor requirements.Develop and manage Agile program management frameworks for iterative delivery, transparency, and continuous improvement across technical teams.Serve as the primary liaison among the Sponsor, internal leadership, and subcontractor organizations to maintain alignment on program goals and deliverables.Ensure compliance of all program activities with Sponsor security requirements, ISSA/ITS clearance standards, and IC protocols.Adhere to PMP and Agile best practices, organizational policies, and federal acquisition regulations.Translate the Sponsor’s mission needs into actionable program objectives and technical tasks.

At Appian, we embody the values of Intensity and Excellence. Our commitment to high standards ensures that we approach every challenge with ambition and accountability. Join our passionate team dedicated to achieving remarkable results together.The Principal Security Analyst plays a pivotal role in guiding federal clients in the design, implementation, and maintenance of secure Appian-based solutions. This position demands a thorough understanding of cybersecurity principles, the government IT security authorization process, and proficiency in the NIST Risk Management Framework (RMF) and Authority to Operate (ATO) processes. The successful candidate will lead clients through the security authorization process, assist in developing secure architectures, and mentor junior analysts while working with cloud platforms such as Amazon Web Services (AWS) and Microsoft Azure.This role is based at our headquarters in McLean, VA, where in-person collaboration fosters a culture of success. Employees are expected to be in the office 4 - 5 days a week to maximize opportunities for teamwork and connection with exceptional colleagues.

About Us:At Exiger, we revolutionize supply chains, transforming them into a strategic asset while pursuing our mission to create a safer, more transparent world. Our advanced AI platform, 1Exiger, provides real-time insights into intricate supplier networks. By utilizing proprietary data and cutting-edge AI, we uncover risks, streamline compliance, and enhance efficiencies, ultimately driving long-term resilience. With over 550 global clients, including Fortune 500 corporations and U.S. government agencies, Exiger stands out as a distinguished leader in supply chain AI and is a FedRAMP® authorized supplier for the federal government.Position: Technical Program Director – Healthcare Supply Chain Risk & ResilienceThis role offers flexibility for remote work within the United States (with up to 50% travel) or a hybrid model if within a commutable distance to an Exiger office.Role Overview:As the Technical Program Director, you will spearhead initiatives aimed at enhancing the resilience and risk management of healthcare supply chains. Your leadership will be essential in driving strategic projects and ensuring operational excellence.

Join stemxpert1 as a Program Manager, where you will play a pivotal role in leading and managing diverse projects. As a Program Manager, you will be responsible for overseeing project planning, execution, and delivery, ensuring alignment with organizational goals and stakeholder expectations. This position requires strong leadership, communication, and problem-solving skills to effectively navigate challenges and drive initiatives to success.

Appian Corporation seeks a Director of Strategic Programs to lead initiatives within Health and Human Services (HHS) at the McLean, Virginia office. This leadership position plays a key role in shaping and advancing projects that support public health administration. Role overview The Director focuses on strategic planning and oversees the execution of programs designed to improve health services delivery. Success in this role depends on the ability to coordinate efforts across multiple teams and ensure that major projects meet their objectives. Key responsibilities Guide large-scale initiatives that support public health goals Develop and implement strategic plans for program success Foster collaboration among teams to drive project outcomes Location This position is based in McLean, Virginia.

Join the innovative team at Core One, where we strive to lead the way in developing analytical, operational, and technical solutions to address our nation’s most intricate national security challenges. Our people-first philosophy drives us to recruit, nurture, and retain top talent, ensuring a collaborative and high-performance work environment. We offer a competitive total compensation package that distinguishes us from the competition. As a dynamic and growing organization, Core One is committed to fostering exceptional performance across all teams. Clearance Required: Active TS/SCI with Polygraph Position Overview We are looking for a skilled Technical Writer to create, manage, and oversee high-quality technical documentation for a complex enterprise technology ecosystem. This position supports various teams, including front-end, back-end, database, and security, ensuring that all outputs comply with federal standards (FedRAMP/RMF), audit readiness, and operational excellence guidelines. The ideal candidate will possess a strong background in technical documentation, structured authoring, compliance artifacts (SSP, POA&M), and engineering documentation frameworks, along with the ability to convert intricate technical concepts into straightforward, actionable content tailored for diverse stakeholders.

We are seeking a talented and dedicated Information Security Architect to join our team at Artech Information Systems LLC. In this role, you will be responsible for designing and implementing robust security architectures that protect our clients’ data and systems from cyber threats. You will collaborate with cross-functional teams to ensure compliance with industry standards and best practices.

Join our dynamic team at Astor & Sanders Corporation as an Automated Quality Assurance Tester. We are looking for someone with a passion for technology and a keen eye for detail to enhance our quality assurance processes. In this role, you will be responsible for developing and executing automated tests, ensuring our software meets the highest quality standards.

Join StemXpert as a Network Technical Lead, where you will play a pivotal role in overseeing and enhancing our network operations. In this dynamic position, you will lead a talented team, ensuring seamless connectivity and reliability for our clients.Your expertise in network architecture and troubleshooting will be crucial as you implement innovative solutions and maintain superior performance standards. This is an exciting opportunity to shape the future of our network infrastructure.

Role overview The Senior Security Analyst at Appian will join the Customer Success team in McLean, Virginia. This position centers on supporting federal clients by shaping and securing solutions built with Appian technologies. The analyst works closely with government partners to develop cybersecurity strategies and high-level designs for both private cloud and on-premise environments. What you will do Advise federal clients on designing and implementing secure solutions using Appian technologies Contribute to cybersecurity strategies for private cloud and on-premise deployments Guide clients through the government IT security authorization process Assist in developing System Security Packages (SSPs) Collaborate with senior cyber advisors to apply the NIST Risk Management Framework (RMF) and Authority to Operate (ATO) procedures Gain hands-on experience with cloud platforms such as AWS and Microsoft Azure Help design managed services tailored to government requirements Who thrives here People with a strong interest in cybersecurity and a drive to develop secure solutions for federal clients Those eager to learn about cloud platforms and federal security frameworks Individuals ready to work closely with experienced mentors and build foundational skills for a long-term cybersecurity career Location and collaboration This position is based at Appian Headquarters in McLean, Virginia. Employees in this role are expected on-site 4-5 days per week to support teamwork and shared problem-solving. Appian values in-person collaboration for this team.

At Appian, our core values of Intensity and Excellence define our culture. We uphold high standards and strive for quality in all our endeavors. Our team approaches challenges with ambition and commitment, ensuring accountability towards achieving outstanding results. When you join Appian, you become part of a dedicated team focused on accomplishing complex goals together.Are you eager to fuse your technological passion with strategic problem-solving skills? The Appian Customer Success team is dedicated to delivering exceptional customer outcomes. We are responsible for generating significant business impact rapidly, collaborating closely with clients to transform their innovative ideas into reality. Joining our Customer Success team will provide you with the necessary support and opportunities to advance your consulting skills.As a Technical Delivery Manager (TDM), you will play a crucial role in two primary objectives: (1) ensuring our customers achieve impressive business results through technology initiatives and (2) fostering customer growth via expert technology guidance, trusted relationships, and evidence of success. TDMs oversee and deliver innovative solutions using the Appian platform, managing all facets of agile delivery for Appian-led projects, including risk management and removing obstacles. You will collaborate closely with frontline sales representatives to enhance growth in strategic accounts and integrated deals. Your responsibilities will encompass project management, account management, relationship building (with both clients and partners), financial oversight, opportunity assessment, problem identification, project/use case definition, demand generation, services positioning, and account strategy, all performed in partnership with Appian Sales and other Customer Success team members, including Customer Success Managers (CSMs).This position is based at our headquarters in McLean, VA. Appian emphasizes a culture of in-person collaboration, which we believe is essential to our mission of excellence. Employees in this role are expected to work in the office 4 to 5 days a week to nurture this culture, foster teamwork, and maximize interactions with the talented individuals across Appian. While in-person engagements with clients are a high priority, we also value the office setting for its potential to celebrate achievements, collaborate effectively, and build robust relationships across teams.

At Appian, we embody the principles of Intensity and Excellence. Our commitment to high standards drives us to deliver quality results in everything we do. With ambition and accountability, we tackle challenges together, ensuring that as a team, we achieve outstanding outcomes. By joining Appian, you become part of a passionate community dedicated to accomplishing ambitious goals.Are you eager to merge your tech enthusiasm with strategic problem-solving abilities? Our Customer Success team is dedicated to delivering exceptional results for our clients. We focus on creating significant business impacts swiftly, working closely with our customers to transform their visionary ideas into reality. Being part of the Customer Success team will empower you to enhance your skills and grow in the consulting domain.As a Technical Delivery Manager (TDM), you will play a pivotal role in achieving two key objectives: (1) ensuring clients realize remarkable business outcomes through our technology solutions and (2) fostering customer growth via technology insights, trusted relationships, and demonstrable success. TDMs are responsible for managing and delivering innovative solutions utilizing the Appian platform, overseeing all facets of agile delivery for Appian-led projects, including risk management and resolution of impediments. You will collaborate closely with sales representatives to stimulate growth within strategic accounts and integrated initiatives. Your efforts will encompass project management, account management, relationship building with clients and partners, financial oversight, opportunity evaluation, issue identification, project/use case definition, demand generation, service positioning, and account strategy—all conducted in collaboration with Appian Sales, Appian Partners, and other Customer Success team members, including Customer Success Managers (CSMs).This role is based at our headquarters in McLean, VA. Appian thrives on a culture of in-person collaboration, which we believe is fundamental to fulfilling our mission. Employees in this position are expected to be in the office 4 to 5 days a week to nurture that culture, ensuring we excel through shared ideas and teamwork while maximizing opportunities to connect with the exceptional people across Appian. Although in-person customer interactions are our priority, we recognize that an office environment fosters collaboration, celebration of achievements, and strong inter-team relationships.

Join Appian Corporation as a Technical Delivery Manager in our dynamic Federal and Civil Services team. In this pivotal role, you will lead the successful delivery of innovative solutions to our clients, ensuring that projects meet scope, budget, and timeline expectations. You will collaborate closely with cross-functional teams, fostering a culture of excellence and accountability.Your expertise in technical project management will be essential in guiding teams through the development and deployment phases, while also engaging with stakeholders to align project objectives with business goals. If you are passionate about technology and have a proven track record in managing complex delivery projects, we encourage you to apply!

Join Appian as a Technical Delivery Manager and play a pivotal role in overseeing project delivery while ensuring the highest standards of excellence. In this role, you will leverage your experience to manage project teams, optimize workflows, and deliver innovative technical solutions to meet client needs. You will work closely with clients and stakeholders to ensure successful implementation of our cutting-edge software solutions.

At CrossCountry Consulting, we set out to create a distinctive advisory firm that not only prioritizes our Core Values but also enriches the experiences of both our clients and our employees. We believe in collaboration, enthusiasm, generosity, and perseverance as the cornerstones of our success. Our advisory solutions encompass accounting and risk, technology-driven transformation, and transactions, enabling us to partner with clients in overcoming current challenges while generating sustainable value for the future.Our investment in our team's well-being has earned us accolades such as being listed among Inc5000's Fastest Growing Companies and Glassdoor's Best Places to Work. Discover what makes our culture unique by reading employee testimonials here.As a key member of our expanding Accounting Advisory team, you will act as a trusted advisor to our clients, leveraging your personal experience, unique insights, and expertise to deliver customized, integrated solutions that address current issues and lay the groundwork for future success. With guidance from seasoned leaders and a dedicated coach, you will join a collaborative community that encourages contributions beyond client delivery.

As a Principal Associate in our Cyber Security Operations Center (CSOC), you will play a pivotal role in safeguarding our organization's digital assets. You will be responsible for monitoring, detecting, and responding to security incidents while employing advanced threat detection methodologies. This position requires a blend of technical expertise, analytical skills, and the ability to work collaboratively in a fast-paced environment.

Become a part of Core One, where our commitment to addressing the most intricate national security challenges drives us forward. We prioritize our people, ensuring that we recruit, nurture, and retain the best talent in the field. Our competitive compensation package distinguishes us from the competition, fostering a dynamic and collaborative environment that rewards exceptional performance.Clearance Required: Active TS/SCI with PolygraphSummary:As a Security Analyst, you will play a critical role in supporting cybersecurity operations, compliance, and risk management for FedRAMP-authorized and Intelligence Community (IC) systems. Your expertise will ensure our systems adhere to rigorous federal security standards while facilitating secure, scalable, and compliant solutions in both cloud and on-premises environments.The ideal candidate will possess extensive knowledge of NIST frameworks, FedRAMP authorization processes, continuous monitoring (ConMon), and ATO lifecycle management, with the capability to thrive in classified or high-security settings.Key Responsibilities:Lead and support FedRAMP Moderate/High and IC ATO authorization processes.Develop, review, and maintain security documentation, including System Security Plans (SSP), Security Assessment Reports (SAR), and Plan of Action & Milestones (POA&M).Ensure compliance with NIST SP 800-53 / 800-37 RMF, FedRAMP baselines, and ICD 503.Conduct risk assessments, control assessments, and gap analyses.Manage RMF lifecycle activities (Categorize → Monitor).Track and manage POA&M remediation activities.Facilitate security control inheritance and shared responsibility models.Execute continuous monitoring strategies and reporting.Analyze security posture via vulnerability scans and configuration compliance.Produce monthly and quarterly ConMon deliverables.Monitor and analyze security events and alerts.Assist with incident response and forensic analysis.Collaborate with SOC teams and stakeholders for threat mitigation.Conduct root cause analysis and derive lessons learned.Secure cloud environments in alignment with FedRAMP controls.Implement identity and access controls.Support 3PAO assessments and audits.Prepare evidence artifacts for FedRAMP JAB/Agency ATO reviews and Inspector General (IG) audits.Coordinate with internal and external auditors.