Technical Customer Implementation Specialist

Join Base – a global leader transforming e-commerce!We are a technological powerhouse for sellers worldwide, providing an innovative all-in-one system. Our mission is to simplify the lives of online entrepreneurs by automating processes, dynamically scaling businesses, and effectively managing sales across multiple platforms. All of this is driven by our passion for innovation and modern technology. We operate globally, collaborating with thousands of marketplaces and industry leaders such as Amazon, eBay, Shopify, DHL, and FedEx, with our international team of experts working across Poland, Europe, both Americas, and Asia.But we are not just another tech company. We are one of the fastest-growing platforms in the industry – over the past three years, we have experienced dynamic growth, increasing our revenues and customer base worldwide. We foster a culture that values real impact and collaboration, with our team at the heart of our innovation.That’s why we are looking for you to join us as an Implementation Specialist!

MyDr, part of the Docplanner group alongside m.in and ZnanyLekarz, develops and improves cloud-based Electronic Medical Documentation (EDM) and clinic management software. Since 2017, MyDr has served over 65,000 users, supporting safe and efficient medical practice operations across Poland. As a Junior Product Implementation Specialist based in Warsaw, this role centers on helping clinics in the Mazowieckie and Łódzkie regions adopt MyDr's system. Around 70% of implementations take place on-site, where hands-on support and training are essential. The position is part of the Onboarding team and involves both technical setup and relationship-building with medical staff. What you will do Lead product training sessions for new clients, both online and in person, to demonstrate system features and help clinics get the most from MyDr. Support clinics with initial program configuration on their first day using the system. Maintain strong, professional relationships with medical facilities to reinforce the company's reputation. Deliver consistently high-quality training and communication during every interaction. Work closely with colleagues from m.in, as well as sales, product, and helpdesk teams. Contribute to new projects as MyDr continues to grow and innovate. Requirements Experience working with clients, especially in onboarding or product training, is highly valued. Comfort with new technologies and the ability to explain technical tools clearly to others. Strong communication skills, openness, and attention to client needs.

At Superhuman, we embrace a dynamic hybrid working model, allowing team members to enjoy both focused work time and collaborative in-person interactions. This approach promotes trust, innovation, and a robust team culture.We are seeking candidates who are based in Warsaw to join our team.About SuperhumanSuperhuman, now part of Grammarly, is an AI-driven productivity platform dedicated to unlocking the superhuman potential in everyone. Our suite of applications and agents integrates AI into daily workflows, connecting with over 1 million tools and websites. Our offerings include Grammarly's writing assistance, collaborative workspaces from Coda, Mail's inbox management, and Go, a proactive AI assistant that intuitively understands context to provide automatic support. Established in 2009, Superhuman empowers over 40 million users, 50,000 organizations, and 3,000 educational institutions globally to eliminate busywork and concentrate on what truly matters. Discover more at superhuman.com and learn about our values.The OpportunityTo reach our ambitious goals, we are looking for a Technical Support Specialist to join our Support Engineering team within the Customer Care department. This role is pivotal in transforming customer experiences through innovative care.In this position, you will play a crucial role in enhancing Superhuman's and Coda's product offerings, contributing to customer retention and revenue growth by navigating the technical landscape.As a Technical Support Specialist, your responsibilities will include:Delivering timely, empathetic, and solution-oriented support, prioritizing user needs in every interaction.Addressing account, subscription, and product inquiries with precision, efficiency, and ensuring a seamless user experience.Troubleshooting technical issues related to Superhuman's and Coda's products, guiding users to effective resolutions through email and live chat.Reproducing and escalating technical issues to engineers, thereby enhancing the overall user experience.Occasionally conducting calls with Enterprise customers to diagnose and resolve complex issues related to SSO, SCIM, or enterprise deployments.Ensuring a smooth, frustration-free support experience for users.

Superhuman provides a vibrant hybrid work environment for this position. This adaptable model allows team members to enjoy focused work time while also engaging in face-to-face collaboration, nurturing trust, innovation, and a strong team culture. Applicants for this role must reside in Warsaw. About Superhuman Superhuman, which now encompasses Grammarly, is a cutting-edge AI productivity platform dedicated to unleashing the superhuman potential within individuals. Our suite of applications and agents integrates with over one million platforms and services, enhancing productivity wherever users work. Our offerings include Grammarly's writing enhancement tools, Coda's collaborative workspaces, Mail's inbox management, and Go, our proactive AI assistant that intuitively understands context to provide timely assistance. Founded in 2009, Superhuman is committed to helping over 40 million users, 50,000 organizations, and 3,000 educational institutions worldwide eliminate mundane tasks and concentrate on what truly matters. Discover more at superhuman.com and explore our core values here. The Opportunity To drive our ambitious objectives forward, we are in search of a Technical Support Specialist to become an integral part of our Support Engineering team within the Customer Care department. This role will be pivotal in revolutionizing the customer experience through innovative support strategies. In this capacity, you will significantly contribute to the enhancement of Superhuman's and Coda's product offerings while retaining and expanding our revenue-generating customer base by immersing in the technical landscape. As a Technical Support Specialist, your responsibilities will include: Providing timely, empathetic, and solution-oriented support, placing user needs at the forefront of every interaction. Assisting with inquiries regarding accounts, subscriptions, and products, ensuring accuracy, efficiency, and a seamless user experience. Troubleshooting technical challenges related to Superhuman's and Coda’s products, guiding users toward effective resolutions via email and live chat. Reproducing and escalating technical issues to engineers, contributing to the overall improvement of the user experience. Occasionally organizing calls with Enterprise clients to diagnose and resolve complex issues associated with SSO, SCIM, or the enterprise deployment of Superhuman's products or Coda Docs. Delivering a smooth, frustration-free support experience that enhances user satisfaction and loyalty. Collaborating with cross-functional teams to refine support processes, share insights, and drive product enhancements.

tciscareers is seeking a Polish-Speaking Customer Solutions Specialist to join a remote team supporting clients in Poland. This position is based in Warsaw, Masovian Voivodeship, and centers on assisting Polish-speaking customers with technical questions and service needs. The role involves working closely with colleagues to deliver consistent, high-quality support. What you will do Respond to customer inquiries and technical issues, providing clear and timely solutions. Maintain proactive communication, keeping customers informed about the progress of their cases. Troubleshoot problems efficiently and escalate more complex issues when necessary. Collaborate with team members to address challenges and uphold service standards. Requirements Fluent Polish, both written and spoken, and English at B2 level. Strong interest in customer service and supporting others. Technical skills with Microsoft Office; experience with CRM platforms is a plus. Ability to remain calm under pressure and approach problems logically. Organized approach to case follow-up and accurate record-keeping. Language requirements Proficiency in Polish and English (minimum B2 level) is required for this role. Benefits Full-time, stable employment Paid training on systems, tools, and brand-specific topics Competitive salary Inclusive team culture with regular engagement activities Opportunities for internal development and career growth This is a remote position based in Poland. All work must be performed within the country.

Founded in 2022, Adlook seamlessly blends the artistry of programmatic advertising with cutting-edge technology, harnessing the power of deep learning to create impactful solutions that prioritize user privacy.As a Technical Account Specialist, you will play a crucial role in developing and optimizing both upper- and full-funnel advertising campaigns for clients across Europe and the Americas, utilizing our proprietary demand-side platform (DSP). Collaborating with a team of specialists, you will deepen your expertise in programmatic advertising, enhance traffic quality, and significantly influence the evolution of our DSP.

At Veeam, the leading global authority in data resilience, we believe that businesses should have complete control over their data, anytime and anywhere. Our innovative solutions encompass data backup, recovery, portability, security, and intelligence. Headquartered in Seattle, Veeam safeguards the operations of over 550,000 customers globally, who rely on us to maintain their business continuity. Join us in our mission to evolve, learn, and create a significant impact for some of the world’s largest brands. The future of data resilience is bright—embrace it fearlessly with us.About the RoleWe are seeking a collaborative and articulate Customer Success Specialist who is exceptionally organized and possesses a strong technical understanding of Veeam's product offerings. The successful candidate will be driven by a desire to maximize customer success and outcomes. In this role, you will operate within a pooled Success model to deliver comprehensive support for customers lacking a dedicated Customer Success Engineer (CSE). You will actively engage with customer health metrics to promote adoption, deliver results, and foster growth across Veeam Data Cloud (VDC) and its associated products, including Veeam Backup & Replication, Veeam ONE, Veeam Recovery Orchestrator, Veeam Backup for Microsoft 365, and Kasten by Veeam.

Join Securitas as a Technical Security Systems Implementation Expert and be at the forefront of enhancing safety and security solutions. This role is ideal for individuals passionate about technology and security systems, eager to contribute to a safer environment.

Somfy Group seeks a Technical Support Specialist in Warsaw to assist clients with motorized shading solutions for both commercial and residential projects. The focus is on helping customers use Somfy’s products effectively and resolving technical challenges as they arise. Key responsibilities Provide technical support for motorized shading systems Troubleshoot product issues and guide clients through solutions Support a mix of commercial and residential customers Help clients make the most of Somfy’s products and services Who will succeed in this role This role is well suited to someone eager to build a technical career at the intersection of technology and comfort. Motivation to learn and a customer-focused approach are important.

Join our dynamic team at MSX International as an Automotive Technical Helpdesk Specialist. In this role, you will leverage your technical knowledge and customer service skills to provide exceptional support to our clients in both German and English. You will be the first point of contact for technical inquiries, troubleshooting issues, and guiding customers through solutions.

CreatorIQ develops the operating system for creator-led growth, supporting over 1,300 brands and agencies worldwide. The company encourages both in-person and remote collaboration, valuing innovation and teamwork in its flexible work model. Recognition from organizations such as BuiltIn LA and NY, Deloitte Technology Fast 500™, IDC MarketScape, The Forrester New Wave™, G2, and Influencer MarketingHub highlights CreatorIQ’s reputation and dedication to influencer marketing solutions. Role overview The Senior Customer Enablement Specialist leads complex enablement initiatives for the Strategic Account Group (SAG) and scaled programs. Based in Warsaw, this role requires experience in enablement, the ability to work independently, and a talent for mentoring others while maintaining high execution standards. Responsibilities include handling challenging customer use cases and setting the standards, templates, and best practices for enablement across the team. What you will do Lead complex SAG enablement delivery Oversee enablement delivery for the most complex SAG customers and workflows Design tailored training solutions that align with customer business goals Implement enablement deliverables as specified in SAG Services agreements Serve as a trusted advisor to customer stakeholders on enablement topics Develop advanced customer help centers and playbooks Design and launch advanced Help Centers covering multiple workflows Create detailed playbooks that act as long-term reference materials for customers Maintain accuracy, clarity, and alignment in all enablement content

Join MSX International as a Bilingual Automotive Technical Helpdesk Specialist where you will play a pivotal role in providing outstanding technical support in both French and English. In this full-time position, you will assist automotive clients by diagnosing issues, resolving inquiries, and delivering exceptional customer service experiences. Your technical expertise will ensure that customers receive accurate information and solutions efficiently.

Role overview Superhuman Platform Inc. seeks a Customer Care Specialist to support Grammarly users from its Warsaw hub. The focus of this position is to assist users, answer their questions, and ensure they can take full advantage of Grammarly's features. What you will do Respond to user inquiries and address issues in a timely manner Troubleshoot technical problems related to Grammarly's tools Provide clear, practical guidance to help users navigate the platform Support customer satisfaction and engagement by delivering attentive service Location This role is based at the company’s Warsaw hub.

About the CompanyMyDr, a part of the Docplanner group, which includes among others ZnanyLekarz, is a team of technology enthusiasts who have developed advanced Electronic Medical Documentation and comprehensive clinic management software from the ground up. Since 2017, we have successfully established ourselves as a leader in fully cloud-based EDM solutions within the Polish medical software market. Nearly 50,000 users rely on our product daily to ensure medical safety in Poland.We are continuously expanding and are looking for a new member to join our Customer Care team in Biskupiec.

Join MSX International as an Automotive Technical Helpdesk Specialist where you'll leverage your bilingual skills in Dutch and English to provide exceptional support to our automotive clients. You will be responsible for diagnosing technical issues, guiding users through solutions, and ensuring customer satisfaction. Your expertise will contribute to enhancing our client's experience and maintaining our high standards of service.

Join Auto1 Group as a Junior Customer Support Specialist and become an integral part of our dedicated team! In this role, you will assist our customers with inquiries and provide exceptional support to ensure a seamless experience. Your friendly demeanor and commitment to helping others will shine as you interact with clients and resolve their issues promptly.

Superhuman embraces a flexible hybrid working model for this position, allowing team members to enjoy a balanced blend of focused work and in-person collaboration. This approach fosters an environment of trust, innovation, and a robust team culture. We welcome candidates who are based in Warsaw.About SuperhumanSuperhuman is an innovative AI productivity platform that aims to unlock the extraordinary potential within every individual. Our suite of applications integrates seamlessly with over 1 million platforms and websites, offering tools like Grammarly for writing assistance, Coda for collaborative workspaces, Mail for inbox management, and Go, a proactive AI assistant that comprehends context and provides automated assistance. Since our inception in 2009, Superhuman has empowered over 40 million individuals, 50,000 organizations, and 3,000 educational institutions globally to reduce busywork and focus on what truly matters. Discover more about us at superhuman.com.The OpportunityTo meet our ambitious objectives, we are seeking a Customer Care Specialist to join our Customer Care team. This role will play a pivotal part in transforming the customer experience through innovative care strategies. You will directly influence the enhancement of Superhuman's product offerings and contribute to the retention and growth of our revenue-generating customer base.As a Customer Care Specialist, your responsibilities will include:Providing timely, empathetic, and personalized assistance, ensuring that customer needs are prioritized in every interaction.Managing non-technical inquiries regarding accounts, subscriptions, and product offerings through our help desk.Delivering exceptional customer service experiences that boost customer satisfaction and loyalty.Collaborating on various tasks both independently and with cross-functional teams to enhance operational efficiency and implement innovative ideas.Your Journey with Us:First 30 Days: Immerse yourself in our company culture while mastering the tools, workflows, and ticket resolution processes, supported by experienced team members.By Month Three: Acquire a deep understanding of our product offerings and complete six weeks of comprehensive training, successfully passing the final assessment to prepare for new challenges ahead.

Join Our Team as a Customer Relations and Retention Specialist!We are currently seeking a dynamic and proactive individual to fill the role of Customer Relations and Retention Specialist at Twisto. In this position, you will engage with our customers through retention campaigns (marketing and sales) to provide proactive advice, promote, and cross-sell our company's products.Your Future Challenges:Conduct outbound calls to customers as part of our retention campaigns.Professionally assess customer needs to recommend the best solutions from our product portfolio (cross-selling and up-selling).Proactively promote our company's products.Build positive relationships with customers and maintain a strong company image.Collaborate with other departments within the company.What Does Twisto Offer?Employment contract with a base salary and performance-based bonus ranging from 5,600 to 7,800 PLN gross.Work from Monday to Friday.Well-located office in the heart of Warsaw (Żelazna 59a) or the possibility of hybrid work (at least once a week in the office).Financial compensation for hybrid work.Edenred lunch card.Private medical care and a subsidized Multisport card.Flexible working hours.5 days of additional paid leave for fathers after the birth of a child.30 days of paid vacation + 4 additional days off for administrative matters (total of 34 days per year).

Twisto, a fintech company in Warsaw, develops products for business clients and is hiring a Junior Customer Service Specialist for B2B support. This role is based in Warsaw with a hybrid work option, at least one day per week in the office at Żelazna 59a. What you will do Communicate with B2B clients primarily via email and chat. Respond to questions, handle requests, and address complaints. Guide customers in using Twisto’s products and help them get the most value from the platform. Collaborate with other teams to resolve client issues efficiently. Maintain accurate records of all client interactions in internal systems. Share suggestions to improve services and enhance the customer experience. Requirements Ability to work in Warsaw, with hybrid flexibility (minimum one day per week in the office). Strong communication skills in written channels such as email and chat. Attention to detail when documenting client cases. Compensation and benefits Employment contract with a gross salary between 5,350 and 6,250 PLN. Monday to Friday schedule. Central Warsaw office location, or hybrid work arrangement. Financial allowance for hybrid work. Edenred lunch card. Private medical care and subsidized Multisport card. Flexible working hours. Five extra paid days off for fathers after the birth of a child. 30 days of paid vacation, plus 4 additional administrative days (34 days total per year). How to apply Send your CV in English.