About the job
Activate Interactive Pte Ltd is a premier technology consultancy based in Singapore, with operations extending to Malaysia and Indonesia. Our mission is to empower clients with impactful, cost-efficient, and high-quality end-to-end application development solutions, including mobile and web applications, as well as cloud technologies that eliminate technological barriers and enhance business efficiency.
We are deeply committed to making a positive impact on the lives of individuals and the environment through the innovative use of technology. To achieve this, we foster a supportive work environment where our employees can reach their full potential and continuously drive innovation.
We are currently seeking passionate individuals to join our expanding team. If you are excited about being part of a company that thrives on leveraging mobile and web technologies to improve lives, we would love to connect with you.
The Co-Development Business Unit is looking for a Technical Business Analyst.
This role involves working closely with Singapore Government Agencies.
This is a fixed-term contract position with a duration of 2 years.
Key Responsibilities:
- Collaborate with product managers, engineers, and policy leads to facilitate the seamless rollout of new features and modifications impacting the product.
- Assist in the operationalization of agency engagements by coordinating processes, documentation, and testing.
- Map data flows and user journeys across systems; identify dependencies, risks, and areas for improvement.
- Oversee and manage operational issues related to identity records, ensuring the accuracy and consistency of user data across systems.
- Create playbooks, standard operating procedures (SOPs), and internal documentation to bolster operational readiness and enhance cross-team collaboration.
- Analyze operational data to uncover trends, prioritize initiatives, and foster continuous improvement.
- Serve as a liaison between frontline and technical teams to ensure efficient issue resolution and feedback mechanisms.

