About the job
Rithum connects brands, suppliers, and retailers in a global commerce network. The platform helps businesses grow, manage operations across channels, expand product lines, and improve margins. More than 40,000 companies use Rithum to reach new markets and drive over $50 billion in annual gross merchandise value. Rithum’s solutions support commerce, marketing, and delivery, helping clients shape strong consumer shopping experiences.
Role overview
The Technical Account Manager (TAM) partners with enterprise and strategic clients to provide technical guidance and hands-on support throughout their relationship with Rithum. This role works closely with the Client Success Manager, focusing on aligning technical solutions with each client’s business goals. TAMs help deliver smooth channel implementations and support ongoing platform optimization.
What you will do
- Serve as the technical point of contact for assigned clients, building trust with both client and internal technical teams
- Collaborate with Client Success Managers to match technical solutions to business needs
- Support channel implementations and ensure clients get the most from the Rithum platform
- Drive long-term client success through scalable strategies and platform improvements
Requirements
- Strong project management skills
- Comprehensive knowledge of Rithum’s products and services
- Ability to work effectively with both client and internal technical stakeholders

