Technical Account Manager

About Checkout.com Checkout.com powers online payments for leading brands including eBay, ASOS, Klarna, Uber Eats, and Sony. The platform handles billions of digital transactions each year, helping businesses run smoother and keep customers coming back. With 19 offices on six continents, Checkout.com maintains a global reach while keeping its headquarters in London. The team values performance, continuous improvement, and a drive for excellence. Role Overview The Senior Manager of Technical Strategic Account Management acts as a technical leader for Checkout.com’s most important merchant partners. This role combines technical expertise with strategic thinking to strengthen relationships, drive merchant success, and support business growth. The position calls for someone who can advise on payment performance, lead during critical incidents, and build trust with major clients. What You Will Do Strategic Growth and Performance Build a deep understanding of each merchant’s business by analyzing payment data to identify trends, insights, and opportunities for growth. Serve as a payment performance consultant, leading initiatives to improve authorization rates, grow revenue, and encourage adoption of new Checkout.com products. Offer strategic advice during business reviews, translating technical metrics into clear, actionable business recommendations. Technical Ownership and Delivery Act as the main technical contact for assigned merchants, with a thorough grasp of their API integrations and technical infrastructure. Lead the response to critical incidents, coordinating internal teams to resolve issues quickly and communicate effectively with stakeholders. Oversee key technical projects, making sure they align with business goals and are delivered on schedule. Location This position is based in London.

Since its inception in 2009, Square has transformed the landscape of commerce. We began by empowering businesses of all sizes to accept payments seamlessly, and we recognized that sellers were often hindered by outdated tools that failed to integrate. This realization led us to expand our offerings into comprehensive software solutions that streamline operations.Our omnichannel solutions enable sellers to manage online sales, inventory, financing options, appointment bookings, and customer engagement—all while providing integrated financial services right at the point of sale. Through innovations like Afterpay, we aim to equip sellers with the tools they need to thrive in a competitive environment, increase their sales, and effectively engage the next generation of shoppers.Today, we serve a diverse clientele, from large enterprises with complex needs to small businesses just starting out. As our sellers grow, our solutions evolve to meet their changing requirements. We are committed to building a robust, enduring business that supports sellers globally in achieving their goals.

At AppsFlyer, we view every challenge as an opportunity to innovate. We are on the lookout for a Strategic Account Manager who can help us redefine the future of measurement. In this dynamic role, you will collaborate with exceptional professionals worldwide, within a culture that prioritizes curiosity, teamwork, and personal growth. If you’re eager to showcase your skills on a global platform, this is your opportunity to make a significant impact.About the RoleYou will be responsible for managing the complete commercial lifecycle for AppsFlyer’s enterprise clients. Acting as a strategic partner, you will lead customers through sales, expansions, renewals, and beyond, fostering long-term, meaningful relationships that contribute to both client success and AppsFlyer’s growth.What You’ll DoSales Execution and Territory Growth: Drive new business opportunities with some of AppsFlyer’s largest enterprise prospects while managing and expanding a select portfolio of enterprise clients through new sales, upsells, and renewals. Consistently meet and exceed revenue targets (approximately a 70:30 time split based on client needs).Strengthen and Expand Customer Relationships: Build trust with clients by understanding their business goals and delivering value through thought leadership, insights, and customized solutions.Executional Excellence: Provide exceptional customer service, proactively tackle challenges, and implement strategies to maximize client retention and minimize churn.Collaborate Cross-Functionally: Work alongside internal teams such as product, customer success, and marketing to deliver solutions that cater to client needs and drive revenue.

About GigsAt Gigs, we are pioneering the operating system for mobile services—a seamless platform enabling tech companies to effortlessly integrate global connectivity into their offerings.Much like how Stripe allows businesses to implement payment solutions in moments, Gigs equips platforms with the ability to embed connectivity—merging the traditional telecom landscape with cutting-edge technology. Whether it's fintech companies launching mobile services or HR platforms providing work phone plans, we simplify provisioning and eliminate telecom complexities.With a dedicated team of approximately 100 professionals across the US and Europe, supported by nearly $100 million in investments from Ribbit Capital, Google, and Y Combinator, we are one of the fastest-growing tech companies. Our team comprises early-stage engineers, product innovators, and business strategists from renowned companies such as Stripe, Airbnb, and Shopify. We tackle intricate technical and regulatory challenges to ensure truly seamless connectivity.If you are motivated by curiosity, creativity, and the opportunity to shape the future of telecom, we would love to hear from you.The RoleAs a Strategic Account Manager at Gigs, you will be at the forefront of building the next generation of connectivity products for our fintech clients. You will cultivate and enhance our most vital relationships.This role transcends traditional account management; it combines elements of commercial growth, customer success, and business strategy. You will serve as a trusted advisor to executives at rapidly expanding fintechs, ensuring that Gigs becomes an essential growth catalyst for their business. Your objective is to drive revenue, enhance retention, and create lasting partnership value.What You Will DoDrive growth with our most strategic customers. Manage, develop, and expand partnerships with Gigs’ largest and most intricate fintech accounts. Negotiate renewals and expansions while identifying new revenue opportunities to ensure customers achieve tangible ROI from Gigs.Act as a trusted advisor. Gain an in-depth understanding of your customers’ operations, use cases, and KPIs. Anticipate their needs, identify risks, and guide them as they expand into new markets, products, and regions.Operate in a high-growth environment. Engage proactively in a scaling company where processes are still evolving. Assist in designing and refining systems that enable both Gigs and our clients to grow more efficiently and sustainably.

Join Checkatrade as a Strategic Account Manager and play a pivotal role in driving our business growth. In this position, you will be responsible for nurturing key relationships with our strategic partners, identifying new opportunities, and ensuring the highest level of client satisfaction.

Join Datadog as a Senior Manager of Technical Account Management (TAM) for the EMEA region. In this pivotal role within our rapidly expanding Technical Post Sales (TPS) Team, you will lead and develop a team of first-line leaders and skilled TAM professionals. These technical experts deliver exceptional 'white glove' services to our largest clients, ensuring they effectively adopt and maximize the use of Datadog's extensive suite of products and features. As a TAM, you will be recognized as a trusted advisor, bridging the gap between IT Operations and business value.This hands-on management position encompasses overseeing customer-facing activities and engagements for key accounts across EMEA, while promoting our TPS offerings throughout the region.At Datadog, we cherish our office culture, which fosters collaboration and creativity. Our hybrid workplace model enables our team members to achieve a work-life balance that suits their individual needs.

About MotorwayMotorway is the UK's leading online marketplace for used cars, connecting private sellers with a vast network of verified dealers across the nation. Our innovative platform has transformed the way individuals sell their cars, ensuring they receive the best possible offers. Established in 2017, we have revolutionized this space with our technology-driven approach and have successfully raised £143 million in Series C funding from top-tier global investors.Join us at a pivotal moment in our growth journey and contribute to reshaping the automotive industry.The RoleIn this critical position, you'll be at the core of our dealer operations, managing and nurturing relationships with our most essential dealer partners who contribute significantly to our marketplace.We are seeking a Strategic Account Management Lead to spearhead a team dedicated to our top dealer accounts. This hands-on leadership role involves setting performance expectations, fostering effective operational routines, coaching team members for excellence, and collaborating across departments to translate strategic goals into tangible results.The ideal candidate will possess extensive experience in sales and account management, coupled with a proven history of guiding high-performing teams in client-facing roles. You will be responsible for overseeing key processes, working closely with cross-functional partners, and driving accountability through data-driven insights and targeted coaching.This is an exciting opportunity to support Motorway's mission of creating a better car market for the future. The position is based in London, with weekly travel to Brighton, which is reimbursable.Responsibilities of the Strategic Account Management Lead include:Leading the Strategic Account Managers to achieve defined performance metrics.Establishing and maintaining the team's operational rhythm, including planning, forecasting, pipeline management, and performance reviews.Driving growth and retention among our top dealer partners, focused on sustainable, mutually beneficial relationships.Holding the team accountable for results, leveraging data to identify challenges and foster improvements.Coaching and developing managers through regular one-on-one meetings, deal assessments, and tailored development initiatives.

Why Join PlayStation?At PlayStation, we pride ourselves on being not just the ultimate destination for gaming but also the premier workplace. As a global leader in entertainment, we are behind the PlayStation family of products and services, which includes PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, and critically acclaimed software titles from PlayStation Studios.We are committed to fostering an inclusive environment where all employees feel empowered and diversity is celebrated. We invite individuals who are passionate about innovation, technology, and gaming to explore our openings and join our expanding global team.PlayStation is a subsidiary of Sony Group Corporation, enhancing our reach and innovation in the entertainment industry.Position Overview: Senior Technical Accounting ManagerLocation: London, UK (Hybrid)The Senior Technical Accounting Manager is a pivotal role where you will lead technical accounting initiatives to ensure compliance with applicable accounting standards and regulations. Reporting to the Director of Technical Accounting, Finance Governance, and Compliance, you will play a key role in our financial governance.Your responsibilities will include:Aligning, documenting, and maintaining accounting policies.Assessing accounting treatments and drafting comprehensive memorandums.Adopting new accounting standards, including ESG considerations.Coordinating with the "deals desk" to evaluate significant contracts and their accounting implications.Providing technical accounting insights for M&A activities, including contract reviews.Building cross-functional relationships to gather relevant details for accounting assessments.Collaborating with local and group external auditors during memorandum reviews.Reviewing and evaluating the assumptions used in estimations.Serving as the primary accounting contact for legal matters.Assisting FP&A and planning teams in forecasting and budgeting impacts due to accounting treatments.Executing SOX controls related to technical accounting activities.Addressing ad-hoc technical accounting inquiries.

About UsAt Legora, we are committed to transforming the landscape of legal work. Our approach is unique; we collaborate closely with legal professionals to ensure our solutions are built with their needs in mind. This partnership allows us to create a product that truly delivers.Our AI-driven workspace not only accelerates workflows but also empowers legal experts to ask insightful questions and uncover valuable insights. We constantly innovate to redefine legal technology, making complex processes more efficient and human-centric. Whether it’s analyzing thousands of documents in mere minutes or designing intelligent workflows alongside industry leaders, we are turning visionary ideas into reality.Trusted by prestigious global firms such as Cleary Gottlieb, Goodwin, Bird & Bird, and Linklaters across more than 40 countries, we are just getting started. Our rapid shipping, effective iteration, and strategic scaling are intentional and part of our mission.Joining Legora means becoming part of a team that believes in excellence—where ‘good enough’ is not acceptable. We thrive on collaboration, empowering lawyers to excel with technology that genuinely understands their needs. If you are passionate about building from the ground up, working with exceptional talent, and driving change in a high-stakes field, this is the opportunity for you.We are not just shaping the future of legal tech — we are defining it. Ready to be part of this intelligent future?The RoleAs the Engagement Manager for Strategic Accounts, you will report to the Account Director. Your primary responsibility will be to ensure our major law firm, management consultancy, and financial services clients consistently receive exceptional service, while continuously deriving value from Legora.We seek an individual who excels in engaging with executive-level stakeholders and is passionate about developing playbooks and strategies to foster enduring partnerships.Key Responsibilities:Serve as the main point of contact and strategic advisor, understanding client objectives, identifying new use cases, and helping key clients maximize their returns on investment with our platform.Be readily available to assist end-users, efficiently discussing their use of Legora and exploring potential new applications. This role will require independent on-site engagement with clients.

Join Reddit as the Industry Manager for Global Strategic Accounts, where you will play a crucial role in driving strategic initiatives and fostering relationships with key partners. You will leverage your expertise to identify opportunities for growth and innovation, while collaborating with various teams to align our goals with the needs of our global clients.

Lightspeed is seeking a dynamic and experienced Strategic Account Manager to forge, nurture, and enhance relationships with our key enterprise clients in the hospitality sector. This pivotal role will allow you to be the main point of contact for our largest hospitality customers in the UK, ensuring their long-term success and satisfaction. Your primary focus will be on driving growth, facilitating product adoption, and managing stakeholder relationships within your designated portfolio. Utilizing data insights, customer feedback, and your SaaS expertise, you will strive to create substantial value at an enterprise level. Key Responsibilities Serve as the principal liaison for major and strategic hospitality clients. Develop and implement tailored account plans aimed at driving growth, retention, and heightened product adoption. Proactively enhance product usage and ensure sustained Net Revenue Retention (NRR) across your portfolio. Lead quarterly business reviews and establish success plans. Analyze usage data, milestone achievements, and health scores to identify and address potential risks proactively. Establish strong, trust-based relationships with C-level and operational stakeholders, solidifying Lightspeed’s position as a trusted long-term partner. Collaborate cross-functionally with Product, Customer Success, Implementation, and Support teams to deliver outstanding customer experiences. Gather customer feedback and effectively communicate it to relevant teams to pinpoint product gaps and enhance the overall customer journey.

As a Technical Account Manager at Trainline, you will play a crucial role in fostering strong relationships with our key clients. You will be responsible for ensuring that they derive maximum value from our platform by providing exceptional technical support and guidance. Your expertise will enable clients to optimize their use of our services, ensuring their satisfaction and success.Your role will involve collaborating closely with various internal teams to deliver tailored solutions that meet client needs, addressing technical queries, and facilitating the onboarding process. You will be pivotal in identifying opportunities for upselling and cross-selling additional services.

Join MongoDB's dynamic Regional Marketing team as a Senior Strategic Marketing Manager. In this influential role, you will spearhead the development and implementation of Account-Based Marketing (ABM) strategies tailored to some of our most significant and strategic UK accounts. Your efforts will play a crucial role in driving growth and contributing to the overall success of the company. As a Senior Strategic Marketing Manager, you will design and execute customized marketing plans for an assigned set of strategic accounts. Your initiatives will promote MongoDB's brand awareness, identify and cultivate new users and advocates, discover new business opportunities, accelerate deal cycles, and increase MongoDB's presence within these accounts. This position also entails increasing awareness and measurable acquisition success within London's startup and founder ecosystem, a critical focus area for MongoDB. The successful candidate will lead incremental programs as we broaden the MongoDB AI and digital-native focused initiatives into new markets. If you are a marketing professional with a passion for innovation, a knack for crafting and executing impactful strategies, and enjoy collaborating cross-functionally to achieve significant outcomes, we want to hear from you. This role reports directly to the Marketing Lead for Northern Europe. We encourage applications from talented and versatile marketing experts based in the UK, aligning with our hybrid work model.

Join HackerOne, the global frontrunner in Continuous Threat Exposure Management (CTEM), where we are transforming the landscape of offensive security. Our platform integrates cutting-edge AI solutions with the creativity of the world’s largest community of security researchers, enabling continuous discovery, validation, prioritization, and remediation of vulnerabilities across code, cloud, and AI systems. Our innovative offerings, including bug bounty programs, vulnerability disclosure, agentic pentesting, AI red teaming, and code security, empower enterprises to achieve a measurable and ongoing reduction in cyber risk.Trusted by industry giants like Anthropic, Crypto.com, General Motors, Goldman Sachs, Lufthansa, Uber, and the UK Ministry of Defence, HackerOne is recognized in Gartner’s Emerging Tech Impact Radar for its leadership in AI Security Testing and has been designated a Most Loved Workplace for Young Professionals in 2024.At HackerOne, we believe that offensive security is essential for modern businesses aiming to build resilience and trust amid rapid AI-driven advancements. Our unique combination of a vast security research community and a leading AI-powered platform sets us apart in the industry.

Legora creates AI-powered tools designed for legal professionals. The team works closely with lawyers to ensure each product addresses genuine challenges in legal practice. Their platform supports legal teams in improving efficiency, asking better questions, and finding meaningful insights. By simplifying complex legal workflows and enabling fast document processing, Legora helps leading firms build smarter ways of working. Clients include well-known names such as Cleary Gottlieb, Goodwin, Bird & Bird, and Linklaters. Legora’s services reach over 40 countries. The company’s growth is intentional, focused on rapid product delivery and careful scaling. Every team member contributes to pushing boundaries and achieving shared goals. Role overview The GTM Manager - Strategic Accounts leads go-to-market activities in the UK, with a focus on major clients and large commercial opportunities. This role offers significant ownership and direct influence on pipeline growth and revenue results. What you will do Identify and develop new opportunities with key strategic accounts to drive pipeline growth. Lead complex enterprise negotiations, balancing client needs with commercial priorities. Design and implement go-to-market strategies tailored to enterprise clients in the legal sector. Engage with senior stakeholders inside and outside the company to move initiatives forward and close deals. Work across sales and strategy teams, ensuring alignment from planning through to execution. Who succeeds in this role This position fits someone who enjoys building new processes, values collaboration with skilled colleagues, and is motivated by the challenge of advancing legal technology in a demanding environment. Location London, UK

Associate Technical Account Manager(London-based: 3 days in office)Our MissionAt Ben, we are more than just a benefits platform; we are a catalyst for positive change in people's lives. Our innovative technology integrates the entire benefits ecosystem, driving improved outcomes for employers, employees, brokers, and providers alike.Our mission is straightforward: to create a world where everything operates at peak efficiency, ensuring every employee receives the support essential for their success—both professionally and personally.Your RoleAs an Associate Technical Account Manager at Ben, you will be the go-to person for our customers when it comes to technical matters. You'll manage a portfolio of accounts, collaborating closely with Customer Success Managers (CSMs) to guarantee that clients derive genuine value from our platform. You'll step in to rectify issues, provide clarity, and propose enhancements.This position sits at the crossroads of customer relations and technical problem-solving. You will handle escalations, conduct enablement sessions, investigate recurring challenges, and empower our customers' administrative teams to use Ben with confidence. When issues arise, you'll diagnose the problem and ensure it doesn't reoccur.As we expand our Technical Account Management function at Ben, you will join at a pivotal time, helping to shape our approach to supporting our largest clients while advancing your skills in a setting that encourages ownership from day one.Your ResponsibilitiesAccount Management: You will oversee a portfolio of customers, manage Level 2 technical escalations, and work with CSMs to maintain account health. You'll keep a close watch on customer satisfaction, identify potential issues early, and proactively address them.Benefit Renewal Coordination: You will manage the end-to-end process of benefit renewals for your accounts, ensuring that no detail is overlooked during this critical phase of the customer journey.Technical Onboarding and Enablement: You will lead the technical onboarding process for new clients, conducting product demonstrations and workshops to facilitate smooth navigation of our platform for admin users.Technical Issue Investigation and Resolution: You will thoroughly investigate technical challenges, collaborating with Support, Engineering, and Product teams to identify root causes. When issues exceed your scope, you'll escalate them effectively.

About Checkout.com Checkout.com builds digital payment solutions for businesses including eBay, ASOS, Klarna, Uber Eats, and Sony. The platform processes billions of transactions each year, focusing on speed, reliability, and simplicity for online payments. With 19 offices across six continents, Checkout.com’s headquarters are in London. The company values a diverse team and a collaborative culture, always working to advance fintech and deliver strong results for clients. Role Overview: Senior Technical Account Manager The Senior Technical Account Manager joins the Enterprise Technical Account Management (TAM) team to build and strengthen relationships with strategic clients. This role combines technical know-how with a consultative approach, helping clients get the most from their payment solutions and ensuring their ongoing satisfaction. Main Responsibilities Serve as the main technical contact for key clients, building and maintaining strong partnerships. Understand each client’s business needs and goals, and proactively optimize their payment solutions to support adoption and engagement. Offer technical support by troubleshooting and resolving client issues quickly, keeping payment services running smoothly. Assist with upselling by leading product demonstrations and technical training sessions, and keeping clients updated on new features. Oversee project management for new payment solution integrations and technical migrations as clients grow with Checkout.com. Location: London

Capture One seeks a Senior Strategic Partner Manager in London to expand and strengthen key partnerships. This position plays a central role in advancing the company’s strategic objectives through collaboration and relationship-building. Role overview The Senior Strategic Partner Manager identifies new partnership opportunities and works with internal teams to develop solutions that benefit both Capture One and its partners. The role requires close coordination with colleagues across different departments to ensure alignment with business goals. Key responsibilities Build and nurture relationships with strategic partners Work with internal teams to identify and pursue new partnership opportunities Develop initiatives that support long-term partner engagement Location This position is based in London, England, United Kingdom.

Discover OktaOkta stands as the world’s premier identity management solution, empowering users to securely access any technology, from any device or application. Our versatile offerings, including the Okta and Auth0 Platforms, ensure robust authentication, secure access, and seamless automation, placing identity at the heart of organizational security and growth.We embrace diverse perspectives and experiences at Okta. We seek individuals who are not only lifelong learners but also those who can enrich our culture with their unique backgrounds.Join us as we strive to create a world where identity is truly yours.The TeamThe Technical Account Management (TAM) team is a global unit dedicated to ensuring the success of Auth0 customers within Okta’s expansive Customer Success organization. We partner with Auth0 clients to share insights, best practices, and recommendations to foster continuous innovation in identity and security. Acting as strategic identity coaches, we leverage our expertise in Auth0 products to drive customer satisfaction and growth, providing invaluable support through presentations, demonstrations, technical evaluations, and tailored recommendations on Auth0 and industry best practices.The OpportunityThe Senior Technical Account Manager will specialize in enterprise identity, focusing on the Auth0 product and related technologies. This role involves providing strategic technical guidance to Okta customers, showcasing the full range of products and features available. You will be recognized as a technical authority, helping clients understand how Okta's solutions can translate into tangible business value. Your expertise will also encompass knowledge of the code underlying identity authentication pipelines, catering to developers with a user-friendly approach.This specialization requires a deep understanding of hybrid scenarios that utilize Auth0’s capabilities in managing authentication, authorization, and lifecycle management for consumer SaaS, business-to-consumer (B2C), and general Customer Identity and Access Management (CIAM) applications. As an Auth0 TAM, you will have the unique opportunity to guide some of the world’s leading companies on their strategic identity journeys while championing the Auth0 platform.What You Will Be DoingTake full ownership of account management as an Auth0 TAM, covering both business and technical aspects.Provide strategic advice to customers on best practices and product adoption in a post-sales context.