Qualifications
Key ResponsibilitiesLead the onboarding and implementation process for new customers, guiding them from contract signing through to go-live. Gain a deep understanding of customer use cases in HR, TA, payroll, and LMS tools. Collaborate with Solutions and engineering teams to ensure customer integration and success. Conduct structured Quarterly Business Reviews (QBRs) focused on value, adoption, and future planning. Identify expansion opportunities and align stakeholders on next steps. Spot new use cases, products, or integrations within existing accounts. Partner with Sales in commercial discussions and proposals. Manage an expansion pipeline across a portfolio of strategic accounts. Oversee daily relationship management for key accounts. Handle renewals, expansions, and any commercial escalations. Provide structured feedback to Product regarding gaps and opportunities. Assist in prioritizing the product roadmap based on account patterns. Contribute to building the Customer Success team and refining onboarding processes within Kombo’s NYC office. What Success Looks Like3–5+ years of experience in Customer Success, Technical Account Management, or a related B2B SaaS customer-facing role. Experience working with API products or complex technical platforms, with proficiency in documentation, endpoints, and high-level debugging. Proven track record in managing onboarding and implementations for complex software solutions.
About the job
Location: New York City Office (Onsite)
Compensation: $180K-$200K
About Kombo
Kombo is the unified API solution for HR, payroll, assessments, LMS, and recruitment systems. With Kombo, eliminate the hassle of lengthy integrations by connecting to over 120 platforms instantly with just one integration.
Since our inception at Y Combinator (Summer 2022), we have achieved remarkable growth, reaching 8-figure revenues, expanding our team to over 50 members, and securing more than $30 million in funding from top investors including YC, Volition Capital, and Acadian Ventures. We are on track to triple both our team and revenue in the coming year.
About the Role
In this technical, customer-centric role, you will be responsible for managing customer relationships from onboarding to ongoing success and growth. You will serve as the primary point of contact for strategic accounts, ensuring their success and maximizing their utilization of Kombo's solutions.
About Kombo
Kombo is revolutionizing the way companies integrate HR, payroll, and recruitment systems through our unified API. By simplifying the integration process, we empower businesses to connect seamlessly with a multitude of platforms, facilitating growth and efficiency. Our rapid expansion since our founding has positioned us as a leader in the industry, and we are dedicated to continuing this momentum.