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Technical Account Manager

HUMANLondon, UKNew
On-site Full-time

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Experience Level

Experience

Qualifications

- Strong interpersonal and communication skills, capable of effectively engaging with customers at all levels.- Technical proficiency and a keen understanding of Enterprise Security products.- Excellent organizational skills and the ability to manage multiple priorities and projects simultaneously.

About the job

HUMAN is looking for a Technical Account Manager to join the team in London, UK. This position centers on supporting customers throughout their journey, focusing on real-time client protection and ensuring customers gain meaningful value from HUMAN’s solutions. The role covers the full customer lifecycle, from onboarding to ongoing relationship management.

Technical Account Managers at HUMAN serve as trusted partners to clients, combining technical knowledge with strong organizational skills. The position requires balancing multiple priorities, acting as the main point of contact for assigned accounts, and advocating for customer needs within the company. Building strong connections with clients helps shape HUMAN’s product direction, ensuring customer feedback influences both immediate and long-term improvements.

Key Responsibilities

  • Focus on customer satisfaction, retention, and building referenceable relationships across all assigned accounts.
  • Serve as the primary contact for customers, developing and maintaining strong partnerships to support long-term success.
  • Work with support teams to deliver high-quality service and act as the escalation point for customer issues.
  • Collaborate with Sales, Tech Support, R&D, Finance, Product, and executive leadership to ensure a smooth customer experience.
  • Gather and share customer feedback, advocating for product and service enhancements.
  • Lead educational sessions and create materials to help customers understand and use HUMAN’s products effectively.
  • Quickly learn about HUMAN’s Enterprise Security solutions, including Bot Defender, Code Defender, Credential Intelligence, and Account Defender, to support the Customer Success team.
  • Organize and lead Executive Business Reviews with key customers and HUMAN stakeholders, including both leadership and technical teams.

Requirements

  • 5-7 years of client-facing experience in a similar role, with a proven record of managing and nurturing customer relationships.

About HUMAN

HUMAN is a leader in cybersecurity technology, dedicated to helping organizations protect their digital assets. We pride ourselves on innovation and customer-centric solutions that drive success and security for our clients.

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