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Technical Account Manager - Singapore & Hong Kong

PingCAPHybrid - Singapore
Hybrid Full-time

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Experience Level

Experience

Qualifications

Bachelor's degree in Computer Science, Engineering, or a related discipline. Demonstrated experience in technical account management, customer success, or consulting roles. Thorough understanding of database technologies and distributed systems. Exceptional communication, collaboration, and problem-solving abilities. Proven capability to manage complex technical projects and effectively prioritize competing demands. Relevant certifications such as Project Management Professional (PMP) or PingCAP Certified TiDB Professional (PCTP) are advantageous.

About the job

Become a part of our ambitious team as we continue to expand our global footprint. The database market is set to experience remarkable growth in the coming years, and TiDB is at the forefront as a significant innovator in this space with its Database and Database as a Service (DBaaS) solutions. TiDB is an open-source, cloud-native, distributed SQL database designed for elastic scalability and real-time analytics. Our solutions have been successfully adopted by leading organizations across various sectors including finance, logistics, gaming, e-commerce, and SaaS, ensuring mission-critical applications run smoothly. Our vibrant open-source community, with over 39,500 stars on GitHub, combined with our innovative products and inclusive work culture, attracts passionate professionals eager to drive progress. Explore TiDB career opportunities and join us in leading the charge of innovation and growth.

Responsibilities

  • Act as the trusted advisor and primary technical contact for assigned customers.
  • Establish and nurture strong relationships with key stakeholders, thoroughly understanding their technical ecosystems, business goals, and challenges.
  • Offer expert technical guidance, best practices, and tailored solution recommendations to enhance the value derived from TiDB products and services.
  • Work in collaboration with sales, service, and architecture teams to foster customer success, satisfaction, and growth. Identify opportunities for optimization, cost reduction, and performance improvements within customer environments.
  • Proactively manage and resolve technical challenges, serving as the escalation point for critical issues, and coordinating with internal teams for prompt resolution.
  • Facilitate training sessions, workshops, and presentations for customers and internal teams to improve understanding and adoption of TiDB products.
  • Stay informed on the latest TiDB product developments, roadmaps, features, and industry trends.

Qualifications

  • Bachelor's degree in Computer Science, Engineering, or a related discipline.
  • Demonstrated experience in technical account management, customer success, or consulting roles.
  • Thorough understanding of database technologies and distributed systems.
  • Exceptional communication, collaboration, and problem-solving abilities.
  • Proven capability to manage complex technical projects and effectively prioritize competing demands.
  • Relevant certifications such as Project Management Professional (PMP) or PingCAP Certified TiDB Professional (PCTP) are advantageous.

About PingCAP

PingCAP is a pioneering tech company focused on revolutionizing the database market with its innovative TiDB solutions. As a leader in the open-source, cloud-native, distributed SQL database space, we empower organizations globally to achieve scalable and efficient data management.

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