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Technical Account Manager II - New York City

DatadogNew York, New York, USA
On-site Full-time

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Experience Level

Experience

Qualifications

The ideal candidate will possess a strong technical background, excellent communication skills, and a passion for customer success. Experience in technical account management or a related field is essential, along with proficiency in cloud technologies and monitoring solutions.

About the job

The Technical Account Manager II at Datadog serves as a key partner for clients in New York City, ensuring they gain the most value from the Datadog platform. This position blends elements of customer success, technical support, and collaboration with product teams. The focus is on building strong relationships with clients and helping them succeed using Datadog’s solutions.

What you will do

  • Guide clients through onboarding and support their ongoing use of Datadog’s platform.
  • Work closely with engineering and product teams to answer technical questions and resolve client issues.
  • Assist clients as they adopt new features and expand their use of Datadog’s offerings.
  • Provide timely advice and troubleshooting to help clients achieve their objectives.

Location

This role is based in New York, New York, USA.

About Datadog

Datadog is a leading observability service for cloud applications, providing monitoring and analytics for developers, IT operations teams, and business users. Our platform integrates with various technologies and enables organizations to gain deep insights into their applications and infrastructure.

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