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Technical Account Manager at Outtake | New York City

OuttakeNew York City
On-site Full-time

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Key ResponsibilitiesPre-sales execution: Collaborate with the sales team to understand customer objectives, gather technical specifications, support pilot programs, and provide customized demonstrations. Platform configuration: Take ownership of customer environment deployment and post-sale technical execution, which includes platform setup, prompt engineering, and configuration. Technical POC: Act as the primary technical liaison for customers, managing expectations and guiding them through product functionalities and developments. Customer delight: Lead customer onboarding and enablement initiatives to foster adoption, while monitoring health indicators to proactively identify risks, uncover new revenue opportunities, and determine next steps. Champion for scale: Gather and disseminate customer insights, best practices, and recurring patterns to educate internal teams and enhance product and process scalability. Desired Qualifications4+ years of experience in customer-facing technical roles, including account management, solutions engineering, or customer success. Strong technical skills with the ability to deploy, configure, and troubleshoot platforms effectively. Proven experience working directly with enterprise customers, engaging with a diverse range of technical and non-technical stakeholders. Excellent communication and interpersonal skills.

About the job

At Outtake, we are dedicated to empowering trust in a digital-first world. With the rapid spread of impersonation, fraud, and AI-driven scams, we have developed an innovative AI platform that proactively detects, monitors, and eliminates impersonators, ensuring protection in hours instead of weeks.

Founded by a team of ex-Palantir, ex-CTO/founders, and ex-Notion engineers, Outtake is built for clarity, autonomy, and speed. Our ambitious goal is to establish the trust layer of the modern internet, driven by a lean and exceptionally talented team.

About the Role

We are seeking a Technical Account Manager who will spearhead customer engagements and ensure successful implementation from pilot to long-term integration. This position requires a unique blend of customer insight, product knowledge, and internal collaboration. If you are passionate about customer success, enjoy building trustworthy relationships, and are eager to tackle technical challenges, we want to hear from you!

About Outtake

Outtake is at the forefront of digital security, creating innovative solutions to combat impersonation and fraud in a rapidly evolving online landscape. Our team is composed of industry veterans dedicated to making the internet a safer place through advanced technology and proactive measures.

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