Technical Account Manager at ambient.ai | New York City

About StainlessStainless is an innovative and rapidly expanding tech startup dedicated to shaping the future of APIs. We proudly serve esteemed clients such as OpenAI, Anthropic, and Cloudflare.With over $35 million raised from notable investors including a16z and Sequoia, as well as support from founders and C-level executives from companies like Stripe, Datadog, Segment, and Linear, we are well-positioned for growth.Based in New York City, just west of SoHo, our dynamic team of around 60 is set to double in size within the next 9 to 12 months.About the RoleAs a Technical Success Manager at Stainless, you will play a pivotal role in ensuring the success of our most valued customers, which include industry leaders such as Cloudflare, Google, Anthropic, and OpenAI. Your mission will be to guarantee that these clients achieve outstanding results with our platform while managing intricate technical relationships and advocating for product enhancements based on their insights.This position merges extensive technical knowledge with exceptional interpersonal skills. You will troubleshoot and resolve complex technical challenges, handle escalations with poise, and maintain alignment between customers and internal teams. Most importantly, you will cultivate relationships that inspire enthusiasm for working with Stainless.What You'll DoAct as the primary technical liaison for Stainless's most strategic clients.Foster and sustain robust relationships with technical stakeholders within customer organizations.Investigate, triage, and resolve intricate technical issues, collaborating across engineering, product, and support teams.Effectively manage escalations to ensure customers feel valued and that issues are resolved swiftly.Organize and track numerous customer requests, issues, and initiatives across multiple accounts concurrently.Convert customer needs and feedback into actionable insights for the product and engineering teams.Develop in-depth expertise in the Stainless platform and remain informed on customer use cases.Proactively identify potential risks to customer satisfaction and work to mitigate them before they escalate.Identify opportunities for customers to expand their use of new products and services.Who You AreYou possess a strong technical background (engineering, computer science, or a related field) and can engage confidently with senior engineering teams.

Join StainlessAPI as a Product ManagerAt StainlessAPI, we are a rapidly expanding tech startup that is shaping the future of APIs. We proudly serve industry giants such as OpenAI, Anthropic, and Cloudflare.With over $35 million raised from leading venture capital firms like a16z and Sequoia, alongside founders from top companies like Stripe and Datadog, we are poised for remarkable growth.Located in the heart of New York City, just west of SoHo, our team of approximately 60 talented individuals is set to double in size within the next 9 to 12 months.

Join Our Team at StainlessStainless is an innovative tech startup poised to redefine the API landscape. With a dynamic team and robust funding from renowned investors such as a16z and Sequoia, we are proud to collaborate with industry giants like OpenAI, Anthropic, and Cloudflare.Located in the heart of New York City, just west of SoHo, we are a rapidly expanding team of around 60 professionals, with plans to double our workforce in the next 9 to 12 months.Role OverviewWe are seeking a motivated Recruiting Coordinator to enhance our recruitment operations and support our ambitious growth. You will play a crucial role in orchestrating interviews, creating outstanding candidate experiences, and helping us attract top-tier talent across various functions including engineering, design, product, and go-to-market (GTM).

Join the Stainless TeamStainless is an innovative tech startup revolutionizing the API landscape. Our clientele includes prominent names like OpenAI, Anthropic, and Cloudflare.Having secured over $35 million in funding from top investors such as a16z and Sequoia, along with the support of founders and executives from leading companies like Stripe, Datadog, and Segment, we are poised for significant growth.Located in NYC, just west of SoHo, our dynamic team of around 60 is set to double in size within the next 9 to 12 months.Your RoleAs a Product Engineer on our Web Apps team, you will play a pivotal role in shaping our self-serve product offerings.As an early member of this small but impactful team, you will contribute to our SDK Studio and public API. Your responsibilities will encompass the entire feature development lifecycle, from drafting comprehensive design documents to coding both UI and backend functionalities.This position requires in-person attendance in New York City or San Francisco.Key ResponsibilitiesImplement significant enhancements to Stainless’s SDK Studio, focusing on empowering self-service users.Develop LLM-driven tools to streamline the process from OpenAPI specifications to production-ready SDKs.Design and build the public APIs that form the backbone of the Stainless platform.Influence the evolution of our emerging API Framework.Engage with developers from startups, growth-stage firms, and enterprises to understand their needs and challenges.Create high-quality documentation, assist in website development, and contribute where needed.Who You ArePossess the experience to build innovative solutions with thoughtful design and robust architecture.A proven track record of developing modern web applications using Typescript and React.Exhibit strong product sensibility.Showcase a genuine passion for enhancing developer experience and empathy for developers from diverse backgrounds.Experience in generating SDKs with Stainless.Familiarity with OpenAPI and the broader API tooling ecosystem.Interest in writing blogs, speaking at conferences, and engaging with the developer community.

Join Our Team at StainlessStainless is an innovative tech startup dedicated to transforming the API landscape. We proudly serve industry giants such as OpenAI, Anthropic, and Cloudflare, and are on a mission to redefine how developers interact with APIs.With over $35 million raised from esteemed investors like a16z and Sequoia, and backed by leaders from top tech companies including Stripe and Datadog, we are poised for rapid growth.Our headquarters in New York City, just west of SoHo, is home to a dynamic team of around 60 talented individuals, with plans to double our workforce in the next 9 to 12 months.Your RoleWe are in search of a motivated Account Executive to join our pioneering sales team at Stainless. As our third AE, you will collaborate closely with our CEO, Head of Ops, and Sales Lead to develop our sales framework from the ground up, focusing on building relationships and refining our approach through continuous feedback.This role is not about following a pre-established playbook; it's an opportunity to engage directly with customers, sell to engineers, and help us shape our sales processes while gathering insights that inform product development.If you're passionate about closing deals and eager to create a streamlined process for future sales, we want to hear from you!Key ResponsibilitiesManage the entire sales cycle, from outreach to closing, while benefiting from a robust influx of inbound leads.Assist prospects in adopting Stainless by guiding them through trial setups, integrating their initial OpenAPI specifications, and facilitating their first API calls.Accurately forecast sales, maintain impeccable pipeline hygiene, and identify trends to inform our strategy.Provide constructive feedback to engineering leadership regarding user experiences, pain points, and product functionalities.Identify and implement improvements to our go-to-market strategies, messaging, and operations, working collaboratively with relevant teams to turn ideas into action.Ideal Candidate ProfileExperience selling to engineers and a strong grasp of technical products; familiarity with devtools or API-first companies is a plus.Ability to help technical buyers comprehend and articulate the business implications of their decisions, confidently showcasing the value of our premium offerings in a competitive landscape.1.5 to 3 years of proven closing experience.A track record of initiating projects or businesses, demonstrating entrepreneurial spirit.

About StainlessStainless is an innovative tech startup at the forefront of API development. We are proud to serve esteemed clients such as OpenAI, Anthropic, and Cloudflare, helping to shape their technological journeys.Having secured over $35 million in funding from top-tier investors including a16z and Sequoia, as well as contributions from leading industry founders from companies like Stripe, Datadog, Segment, and Linear, we are in an exciting growth phase.Located in the heart of New York City, just west of SoHo, our team of approximately 60 is poised to double in size over the next 9 to 12 months.About The RoleAs a Product Designer at Stainless, you will play a pivotal role in shaping the developer experience. Your responsibilities will include designing intuitive product interfaces for our API platform and creating a compelling brand identity that attracts developers. We seek a versatile product design professional who thrives on tackling complex technical challenges and can navigate various aspects of design. Additionally, you will be instrumental in cultivating our design culture and enhancing our design team.This is an on-site position based in New York City.What you'll doDesign ResponsibilitiesDesign and implement new products within the Stainless PlatformEnhance existing features and lead design initiatives for new projects from conception to launchRefine and evolve the Stainless website and marketing materialsEstablish a unified and polished design language across both product and brandConvert intricate workflows into beautiful, user-friendly interfacesCollaborate closely with engineering teams to bring your designs to lifeFostering Design Culture & Team GrowthPromote a user-centric and polished design ethos throughout the organizationAssist in developing our user research methodologies—conducting research and translating insights into actionable design solutionsContribute to hiring and shaping the design team as we expandWho You AreCore Qualifications:Minimum of 5 years of experience in product designA strong portfolio showcasing expertise in both product and brand designIn-depth understanding of developer perspectives, with the ability to create designs for technical usersProficiency in design tools and methodologies

About StainlessStainless is an innovative and rapidly growing technology startup that is redefining the future of APIs. Our impressive clientele includes industry leaders such as OpenAI, Anthropic, and Cloudflare.With over $35 million raised from powerhouse investors like a16z and Sequoia, as well as founders and executives from Stripe, Datadog, Segment, Linear, and others, we are well-positioned for significant growth.Based in New York City, just west of SoHo, our dedicated team of approximately 60 is on track to double in size within the next 9 to 12 months.Role OverviewAs a Software Engineer Generalist, you will have a designated focus area while collaborating across all facets of the company. We value ownership and teamwork within a humble, collegial environment. You will be integral in constructing the foundational systems that will drive the company for years to come, balancing immediate tasks with long-term architectural considerations.

Welcome to Alloy, Where Your Career Thrives! At Alloy, we tackle the identity risk challenges faced by companies offering financial products, empowering them to combat fraud and extend their services to a broader audience globally. Over 800 of the most prominent financial institutions and fintech companies rely on Alloy to manage fraud, credit, and compliance risks while gaining comprehensive insights into their customers. By embracing our core values: Be Bold, Get Scrappy, Collaborate, and Celebrate Our Differences, we are cultivating a vibrant workplace where you can grow, excel, and truly belong. We are proud to be consistently recognized among Inc. Magazine’s Best Workplaces, Forbes America’s Best Startup Employers, and Best Fintech to Work for by American Banker year after year. Discover more about our investors and our mission here.

About StainlessStainless is an innovative and rapidly expanding tech startup dedicated to shaping the future of APIs. Our esteemed clientele includes industry titans such as OpenAI, Anthropic, and Cloudflare.We are proud to have raised over $35 million from leading investors including a16z, Sequoia, and high-profile founders and executives from Stripe, Datadog, Segment, Linear, and others.Our headquarters is located in New York City, just west of SoHo, and we currently have a talented team of around 60 individuals, with plans to double our workforce in the next 9 to 12 months.About the RoleAs the Product Marketing Manager at Stainless, you will spearhead marketing initiatives for our comprehensive suite of API developer platform products. Your target audience will range from open-source enthusiasts to leading API companies, including OpenAI, Anthropic, and Cloudflare.This role represents an exciting opportunity to build and scale marketing efforts from the ground up at a high-growth startup, where you will help define our messaging and value proposition within the developer community and beyond.Your ResponsibilitiesCraft compelling website and online content that effectively communicates the breadth and value of our productsFoster deep customer empathy and elevate developer voices in all our initiativesLead sales enablement efforts for account executives and customer engineersConduct ongoing competitive analysis of Stainless and similar tools in the marketDevelop case studies that showcase the reasons why our remarkable customers have chosen StainlessOversee product and feature launch strategies and executionDirect pricing and packaging initiativesYour ProfileYou have a proven track record of successfully marketing technical products that resonate with developersYou are capable of managing basic API integrations independentlyOr possess professional or hobbyist software development experienceYou are a skilled storyteller who enjoys articulating complex ideas in a concise mannerYou are hands-on and thrive in a dynamic startup environment

About UsWelcome to Sunset, a rapidly expanding tech startup dedicated to assisting venture-backed companies in a smooth and dignified wind-down process. As your all-in-one solution for dissolutions, we manage all legal, tax, and operational tasks associated with shutting down.In just two years, we have successfully guided hundreds of startups through their closure, generating significant revenue and securing $5.5 million in funding from some of the industry's leading entrepreneurs and investors to enhance our mission of supporting founders as they transition to their next venture.Our dynamic team is located in Brooklyn, NY, and we’re eager for you to become a part of our journey! Learn more about Sunset here.About the RoleAs part of our ongoing expansion, Sunset is looking for an enthusiastic Client Success Manager based in New York City (or open to relocation), who will report directly to the Director of Client Success. In this pivotal role, you will play a dual function: providing proactive support to clients throughout the dissolution process and assisting with essential tasks such as dissolution filings and capital redistribution to investors.As a Client Success Manager, you will oversee a dedicated portfolio of clients through every phase of their company's wind-down journey. This hands-on role merges client support with in-depth operational execution, where your success will be evaluated based on speed, precision, and client trust, rather than revenue or renewals.This position is integral to Sunset’s client success operations, with opportunities for advancement into senior individual contributor or team leadership roles as the company grows.About YouYou excel at organization and are adept at planning and prioritizing tasks to ensure that no issues are overlooked, deadlines are consistently met, and clients receive an exceptional experience.You thrive on interpersonal interactions; engaging with clients over the phone and developing strong relationships is your forte.You possess empathy, establishing genuine connections with customers to reassure them during one of the most challenging times in a founder’s journey.You are comfortable making judgment calls and advancing work despite ambiguity and high-stress situations.

At Outtake, we are dedicated to empowering trust in a digital-first world. With the rapid spread of impersonation, fraud, and AI-driven scams, we have developed an innovative AI platform that proactively detects, monitors, and eliminates impersonators, ensuring protection in hours instead of weeks.Founded by a team of ex-Palantir, ex-CTO/founders, and ex-Notion engineers, Outtake is built for clarity, autonomy, and speed. Our ambitious goal is to establish the trust layer of the modern internet, driven by a lean and exceptionally talented team.About the RoleWe are seeking a Technical Account Manager who will spearhead customer engagements and ensure successful implementation from pilot to long-term integration. This position requires a unique blend of customer insight, product knowledge, and internal collaboration. If you are passionate about customer success, enjoy building trustworthy relationships, and are eager to tackle technical challenges, we want to hear from you!

As a Customer Success Manager at plot, you will play a pivotal role in ensuring our clients achieve their desired outcomes while using our innovative solutions. You will be the voice of the customer, working closely with them to understand their needs, address their concerns, and drive product adoption. Your proactive approach will help foster long-lasting relationships and contribute to our clients' success.

Join Our Dynamic Team at StainlessAt Stainless, we are a cutting-edge tech startup revolutionizing the API landscape. Our esteemed clientele includes industry giants such as OpenAI, Anthropic, and Cloudflare.With over $35 million in funding from top investors like a16z and Sequoia, along with contributions from founders and executives of renowned companies like Stripe, Datadog, Segment, and Linear, we are poised for significant growth.Based in New York City, just west of SoHo, our team of approximately 60 talented individuals is set to double in size in the next 9 to 12 months.Role OverviewAs our inaugural Sales Engineer, you will serve as the technical ally to Account Executives during critical sales cycles. Your responsibilities will include conducting engaging demos, leading technical explorations, developing light proof-of-concepts (POCs) to mitigate evaluation risks, and translating client requirements into actionable insights for our Product and Engineering teams. This position is pivotal, enabling us to secure and grow strategic accounts.

The Technical Account Manager at vCluster in New York City blends technical know-how with a focus on customer outcomes. This position supports clients after the sales handoff, working with both emerging AI cloud providers and established Fortune 500 firms. The main goal: help clients get the most from their vCluster investments and encourage ongoing growth in usage. Key Responsibilities Lead customer onboarding: Guide clients from the sales transition through project delivery. Organize architecture workshops, oversee platform installations, manage access setup, and carry out operational readiness checks to ensure a smooth start. Drive success planning: Create and maintain customer success plans that outline business goals, key metrics, adoption milestones, and strategies for future engagement. Translate value: Connect platform usage data to business outcomes. Show how improvements such as Tenant Cluster growth, faster provisioning, and enhanced developer self-service lead to cost savings, increased engineering speed, risk reduction, and stronger platform ROI. By renewal time, ensure the business case is well established. Proactive relationship management: Set and manage the cadence of customer interactions, including regular check-ins and both Quarterly and Executive Business Reviews. Take initiative in leading these discussions to reinforce strategic partnerships. Build technical trust: Engage in detailed technical conversations with platform engineers, DevOps leads, and architects. Use expertise in vCluster’s architecture to advise on Tenant Cluster deployment, RBAC, Tenant Isolation, integrations, and ongoing operations. Offer independent guidance to help clients design effective deployment architectures. Oversee renewals and growth: Manage account renewals, beginning at least 90 days before expiration. Identify opportunities for expansion and build a business case to support growth. Collaboration This role works closely with Platform Engineering leaders, DevOps teams, and executive stakeholders. Communication spans all levels within client organizations, requiring both technical credibility and strong relationship skills.

Join our dynamic team at withdefault as a Technical Customer Success Manager. In this pivotal role, you will be at the forefront of ensuring our clients maximize the value of our products and services. You will work closely with customers to understand their needs, provide technical support, and drive engagement and satisfaction.Your expertise will enable you to identify opportunities for improvement and advocate on behalf of customers within the organization, ensuring their voices are heard in product development and service enhancements.

At Coast, we are revolutionizing the U.S. B2B card payments landscape, targeting the vast network of 500,000 commercial fleets, 40 million commercial vehicles, and countless drivers across the nation. As traditional technologies fall short of modern demands, we are committed to providing innovative digital experiences and transparent financial services. Our mission is to empower our clients with the Coast Fleet and Fuel Card, a state-of-the-art spend management platform designed for transformative growth. About the Role We are seeking a dynamic and empathetic Manager of Customer Success to spearhead our frontline Customer Success Managers (CSMs) while also managing a dedicated portfolio of accounts. This player-coach approach is essential to fostering trust, empathy, and excellence throughout the customer journey. You will be responsible for mentoring, hiring, and developing a team that ensures outstanding onboarding, activation, and retention for all customer segments. What Success Looks Like Consistently deliver exceptional customer value throughout the customer lifecycle. Achieve excellent Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) through proactive health monitoring and effective retention and expansion strategies. Accelerate the onboarding process and fleet activation to ensure customers realize value quickly and consistently. Be an engaged player-coach, managing accounts and demonstrating product knowledge and customer service fluency to elevate team performance through structured coaching. Enhance the expansion pipeline by identifying and nurturing Customer Success Qualified Opportunities (CSQOs) into viable expansion avenues. What You’ll Do Lead & Coach: Oversee and mentor a team of high-performing CSMs, prioritizing call coaching, onboarding execution, fleet activation, and account health. Own Accounts: Maintain a personal portfolio to remain close to the customer experience and exemplify best practices in onboarding, retention, and account expansion. Drive Activation: Ensure your team expedites onboarding processes and enhances customer engagement. Create Value: Guide CSMs in demonstrating customer value throughout the lifecycle, developing account-specific strategies linked to clear use cases. Maximize Expansion: Assist CSMs in generating CSQOs and establishing a proactive expansion pipeline. Upskill the Team: Implement a systematic 1:1 coaching and enablement framework to elevate onboarding, account health, and overall team performance. Build Systems Excellence: Promote operational rigor and data proficiency across Salesforce, Sigma, Outreach, and other tools.

About UsAt Sweep, we are redefining the way enterprise systems operate. We provide an intuitive layer that empowers teams and metadata agents to plan, modify, and govern systems with unparalleled agility and confidence.Your RoleAs a Customer Success Manager, you will play a pivotal role in nurturing relationships with Sweep’s most significant and intricate enterprise clients. You will serve as both a strategic advisor and a technical expert, ensuring a smooth integration of our solutions into each client's Salesforce ecosystem, while driving their long-term business success.Key ResponsibilitiesCultivate trusted partnerships with executive sponsors and RevOps leaders within key accounts.Lead the onboarding process, technical configuration, and development of strategic enablement plans for enterprises.Gain a deep understanding of each client's Salesforce infrastructure, data flow, and go-to-market strategy.Act as the technical liaison between client teams and Sweep’s Product, Engineering, and Support divisions.Proactively monitor account health, usage trends, and adoption metrics to enhance retention and drive expansion.Conduct quarterly business reviews, identify growth opportunities, and advocate for customer needs internally.Manage and facilitate annual customer contract renewals to sustain long-term relationships.Create scalable best practices and playbooks for enterprise success and growth.

Why join usBrex is an innovative AI-powered spend management platform that empowers businesses to manage expenses confidently. Our integrated solutions, which include corporate cards, banking, and global payment services, are designed to streamline travel and expense management. Trusted by a diverse range of companies from startups to large enterprises, including renowned names like DoorDash, Flexport, and Compass, Brex enables clients to optimize spending, reduce costs, and enhance operational efficiency on a global scale.At Brex, we foster an environment where you can challenge your limits, innovate beyond the norm, and collaborate with some of the brightest minds in the industry. We are dedicated to cultivating a diverse and inclusive workplace, believing that your potential should only be restricted by your ambitions. We support your professional growth by providing you with the necessary tools, resources, and support.Sales at BrexThe Sales team is the driving force behind Brex's growth. We are responsible for acquiring new clients, nurturing existing relationships, and positively impacting the company’s revenue. With limitless opportunities and territories, your aspirations dictate your success. We celebrate achievements together and consistently reward high performance. If you're eager to sell a groundbreaking product and take ownership of your role, this is the team for you.What you’ll doAs an Enterprise Customer Success Manager, you will act as a trusted financial technology advisor to Brex’s most significant clients, collaborating closely with CFOs, Controllers, and finance operations teams to unlock the full potential of Brex’s offerings. You will develop and implement tailored account strategies that align with each client's business objectives, ensuring impactful results across their financial operations.You will oversee the complete lifecycle of customer success, from onboarding to renewal, utilizing product usage insights, stakeholder engagement, and cross-functional teamwork to enhance product adoption, minimize churn, and increase account value.Where you’ll workThis position is based in our New York City office, operating within a hybrid model that merges the vibrant atmosphere of in-office work with the flexibility of remote arrangements. A minimum of two office days per week is required, specifically on Wednesdays and Thursdays, with the added benefit of up to four weeks of fully remote work each year!ResponsibilitiesFormulate and manage strategic account plans aimed at driving retention, expansion, and adoption within your portfolio of enterprise customers.Serve as a trusted advisor to finance stakeholders by offering guidance on best practices in spend management, credit policies, and more.

Your Impact The Senior Customer Success Manager at DISCO plays a pivotal role in ensuring a seamless onboarding experience for clients. This position provides strategic insights to help clients effectively leverage DISCO’s products and services in alignment with their unique objectives, while acting as their primary point of contact. You will collaborate intensively with our sales, services, and product teams to boost product utilization within designated accounts, pinpoint upselling opportunities, and collect user feedback to guide product enhancements. A profound understanding of all DISCO offerings and the EDRM framework, coupled with an innate problem-solving ability, is essential for addressing client challenges. Your expertise will significantly contribute to improving customer retention, nurturing loyalty, and fostering DISCO’s overall growth. What You'll Do Account Management: Serve as the primary liaison for assigned strategic accounts, cultivating executive-level relationships and ensuring internal team alignment to meet client needs. Client Success: Drive successful adoption of solutions, ensuring ROI and client satisfaction while identifying potential areas for expansion. Customer Advocacy: Represent client interests within DISCO, providing valuable feedback to drive product and service innovations. Sales Acumen: Clearly communicate the value of DISCO’s offerings, uncover upsell and cross-sell opportunities, and foster long-term client relationships to enhance revenue growth. Meeting & Event Management: Plan and execute educational and networking events that motivate and engage clients. Who You Are 4+ years of experience in post-sales, customer success, account management, or related roles. Strategic thinker with a proven track record in developing account plans and managing SaaS client relationships. Exceptional interpersonal and communication skills. Proficient in identifying and capitalizing on upselling and cross-selling opportunities. Demonstrated leadership skills with the ability to own, drive, and deliver on client initiatives. Experience in planning and executing both internal and external meetings. Customer-centric with a proactive approach to account management and problem-solving.