About the job
Join Our Team as a Dunkin' Donuts Team Member!
We are seeking enthusiastic individuals to join our Dunkin' Donuts family in Birmingham, AL. As a Team Member, you will play a vital role in delivering exceptional service and high-quality food and beverages to our valued customers.
Key Responsibilities:
1. Customer Service:
- Welcome customers with a warm, friendly demeanor.
- Accurately take orders in-store and at the drive-thru.
- Address customer inquiries and resolve complaints professionally.
- Serve food and drinks promptly, meeting Dunkin's quality standards.
2. Food and Beverage Preparation:
- Prepare menu items, including donuts, sandwiches, and beverages per Dunkin' recipes.
- Safely operate kitchen equipment such as fryers and coffee machines.
- Ensure all items are attractively presented and served at the right temperature.
3. Maintaining Cleanliness:
- Sanitize workstations and dining areas to ensure cleanliness.
- Adhere to health and safety standards in kitchen and dining settings.
- Regularly restock supplies and maintain a tidy environment.
4. Cash Handling and Register Operations:
- Skillfully operate the cash register and handle payments accurately.
- Process transactions with credit and mobile payment systems.
- Ensure cash register balances per company protocols.
5. Teamwork and Communication:
- Collaborate with team members for efficient restaurant operations.
- Maintain clear communication with coworkers and management for order accuracy.
- Assist in onboarding new team members with training and best practices.
6. Health and Safety Compliance:
- Comply with health and safety regulations, including food handling.
- Maintain personal hygiene and follow uniform standards.
- Report safety hazards or maintenance needs to management.
7. Other Duties as Assigned:
- Assist with opening and closing procedures as needed.
- Perform additional tasks as directed by management.
