About the job
Job Summary: As a pivotal member of our team, the Cashier ensures an exceptional customer experience in a vibrant and fast-paced environment. This role is crucial in facilitating a seamless transaction process, from order taking to accurate payment processing. Our Cashiers maintain a clean and organized front-line area and collaborate effectively with team members to support overall store operations.
Key Responsibilities:
- Customer Service:
- Welcome customers warmly and engage with a friendly demeanor.
- Take orders, respond to inquiries about menu items, and suggest recommendations.
- Efficiently process payments using the cash register and various payment methods (cash, credit cards, etc.).
- Address customer concerns professionally to ensure satisfaction.
- Order Accuracy:
- Input customer orders into the point-of-sale (POS) system accurately.
- Verify the correctness of food and beverage orders before delivery to customers.
- Ensure orders are prepared to meet customer preferences and Charley’s Cheesesteaks' standards.
- Cash Handling:
- Manage cash transactions and provide accurate change.
- Balance the cash register at the start and end of each shift, ensuring correct transaction records.
- Adhere to cash handling protocols to maintain security and accuracy.
- Store Maintenance and Cleanliness:
- Keep the cashier area clean, organized, and fully stocked.
- Sanitize front-line areas, including condiment stations and dining spaces, as necessary.
- Restock drink stations and condiments throughout the shift.
- Team Support:
- Assist fellow team members as needed to ensure smooth operations.
- Help stock supplies and maintain a tidy work environment.
- Support the kitchen team with order packing or other tasks during peak times.
- Compliance and Safety:
- Follow all company policies and procedures, particularly those concerning food and workplace safety.
- Ensure all food and beverage items are stored and served in compliance with health regulations.
- Report any equipment or safety issues to management promptly.

